User`s guide

17
User’s Guide
User’s Guide
Service
If you think your Mackie Control or Mackie
Control Extender has a problem, please do everything
you can to confirm it before calling for service. If the
problem is related to setting up and using Mackie
Control with your DAW software, contact your
software manufacturer’s technical support.
If you are absolutely, positively sure it is a
hardware related problem, then go to the repair
section next for further instructions.
Repair
Service for Mackie Control and Mackie Control
Extender units purchased in the USA is available
only from one of our authorized domestic service
stations. It is also available at the factory, located in
sunny Woodinville, Washington. (Service for Mackie
products living outside the United States can be
obtained through local dealers or distributors.) If
your Mackie Control needs service, and it lives in the
United States, follow these instructions:
1. Call Tech Support at 1-800-258-6883, 8 am to
5 pm PST, to explain the problem and request
an RA (Return Authorization) number. Have
your Mackie Control’s serial number ready.
You must have an RA number before you can
obtain service at the factory or an authorized
service center.
2. Keep this quick-start guide. We don’t need it
to repair the controller.
3. Pack the controller in its original package,
including endcaps and box. This is very
important. When you call for the RA number,
please let Tech Support know if you need new
packaging. Mackie is not responsible for any
damage that occurs due to non-factory
packaging.
4. Include a legible note stating your name,
shipping address (no P.O. boxes), daytime
phone number, RA number, and a detailed
description of the problem, including how we
can duplicate it.
5. Write the RA number in BIG PRINT on top of
the box.
6. Ship the controller to us. We suggest insurance
for all forms of cartage. Ship to this address:
Mackie Designs
SERVICE DEPARTMENT
16220 Wood-Red Rd. NE
Woodinville, WA 98072
7. We’ll try to fix the controller within five
business days. Ask Tech Support for current
turn-around times when you call for your RA
number. We normally send everything back
prepaid using UPS ORANGE (three-day air).
However, if you rush your recorder to us by
Next Day Air, we’ll ship it back to you UPS
RED (Next Day Air). This paragraph does not
necessarily apply to non-warranty service.
Please read the included warranty information,
then complete and return the Warranty Registration
card, or register online at www.mackie.com.
“Mackie,” the “Running Man” figure, “Mackie
Control,” and “Mackie Control Extender” are
trademarks or registered trademarks of Mackie
Designs Inc. “Pro Tools” is a registered trademark of
Avid Technology, Inc. All other brand names
mentioned are trademarks or registered trademarks
of their respective holders, and are hereby
acknowledged.
© 2003 Mackie Designs Inc.
All Rights Reserved.
Need Help?
Contact our Technical Support staff at 1-800-258-6883, Monday to Friday, from
7 am to 5 pm PST. After hours, visit www.mackie.com and look under Support,
or email us at [e-mail].