Users Manual

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Exclusion of Liability
The ConnectDER limited factory warranty does not cover damages that occur due to:
transport damage
incorrect installation or commissioning
failure to observe the procedures in the product manual
modifications, changes or attempted repairs
incorrect use or inappropriate operation
failure to observe applicable safety regulations
force majeure (e.g., lightning, over voltage, storm, fire)
cosmetic defects which do not directly influence or degrade form, fit, function
Additional claims due to direct or indirect damage especially compensation claims for damages
due to loss of profits, or revenue, or incurred costs arising from disassembly and mounting, are
expressly excluded in the absence of a written contract agreement with ConnectDER.
How to Obtain Warranty Support
ConnectDER products are designed and built for reliability. However, in the unlikely event of a
failure, please contact the ConnectDER Technical Service Line at (571) 969-1701 where a
ConnectDER Technical Support Representative will assist you. Proper fault diagnosis may
require a qualified Solar PV service technician to be at the ConnectDER device location and
equipped with a digital AC/DC voltmeter. The onsite service technician may be asked to take
voltage and/or other measurements from the device, or perform other troubleshooting
techniques as conditions permit.
Support hours: 9:00am to 5:00pm Eastern Time.
Additional information will be required such as model number, serial number, job site name,
original date of installation, PV array configuration, and a description of any modifications that
have been performed on the product.
Replacement Procedure and Conditions
ConnectDER will cover transport costs via standard ground shipping. If expedited shipping is
requested, the shipping costs will be billed to the customer. ConnectDER does not provide new
replacement equipment to distributors or installers who exchange new equipment from their
stock to customers in the field at their own discretion.
All unresolved contractual or financial issues between the customer and ConnectDER must be
resolved before material exchange can occur.
Customer or their installer is expected and requested to repack the defective equipment in the
same shipping box used to ship the replacement, and manually apply the ConnectDER provided
return shipping label(s) to the box of the equipment to be returned.