Users Manual

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ConnectDER, Inc. FACTORY WARRANTY
Note: this description of ConnectDER limited factory warranty is effective on January 1, 2015
and supersedes all prior warranty descriptions.
10 Year Warranty
A ten year warranty applies to the Smart ConnectDER.
The ConnectDER factory warranty provides technical support, shipping costs, and repair or
replacement part costs during the warranty period. The warranty period begins 3 months after
shipment from ConnectDER or the date of commissioning, whichever can be proven to start
later, subject to the conditions listed below.
Warranty Conditions
ConnectDER will advance ship a new unit to the customer if the device is determined to be
defective within the first 90 days after a new installation.
If a device is determined to be defective more than 3 months after installation, and during the
ConnectDER factory warranty period, one of the following services, as selected by ConnectDER,
will be performed at no charge:
1. Exchange for a new or refurbished device (of equivalent value according to model and age).
2. Repair the defective device at ConnectDER’s facility.
In the case of an exchange, the remainder of the eligible warranty will be transferred to the
replacement device.
If the warranty applies, the transport costs (via standard ground shipping) are covered by
ConnectDER.
In order to fulfill its obligations under this limited warranty, ConnectDER may require a copy of
the purchase receipt, the warranty certificate, installation documentation, or other evidence of
the warranty if ConnectDER is unable to confirm warranty entitlement. End-use customers are
encouraged to retain such documentation. The serial number must be included on the
documentation provided in order to determine warranty entitlement.