Users Manual
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TABLE 7 - TROUBLESHOOTING
PROBLEM
CORRECTIVE ACTIONS
Installer application not
functioning on smartphone
running Safari browser.
Ensure cookies are enabled.
LCD display is blank.
Verify utility power is available.
Verify integrated circuit breaker is shut.
“
no Cel
” displays continuously.
Confirm the cellular modem is activated.
Confirm the selected carrier has cellular service
available in that location.
“b4 EnA” displays continuously.
Installer:
Confirm Unit Information with your company
administrator.
Perform the provisioning process in this guide.
Administrator:
Confirm Unit Information in the ConnectDER Cloud.
If necessary, contact ConnectDER, Inc.
Installer application & UI display
“Provisioning Error”.
Verify utility power is available.
Verify integrated circuit breaker is shut.
Verify cellular modem is activated and the carrier
has coverage in your area.
Installer application & UI display
“Report Error”.
Verify utility power is available.
Verify integrated circuit breaker is shut.
Verify cellular modem is activated and the carrier
has coverage in your area.
Installer application & UI display
“Update Error”.
Verify utility power is available.
Verify integrated circuit breaker is shut.
Verify cellular modem is activated and the carrier
has coverage in your area.
Skull and crossbones icon
is displayed.
Ensure the junction box lid and LCD contacts are
seated properly.
Contact ConnectDER, Inc.