Operating instructions

M300USERSGUIDE SEA
SERVICEANDTROUBLESHOOTING  205
On rack mount systems you want to make sure the cards are fully inserted on the PCI/ISA slots.
The card guides should be installed and make sure that all hold downs for the cards are pushing
down on the cards to prevent the cards from coming loose.
On older systems, hard drives, CPU boards, power supply and passive backplanes should be replaced
with new ones.
Doing software upgrades to the M300 system ensure you have the latest fixes.
Software upgrades to the QNX 4/Photon/TCP/IP drivers. SATA driver and USB 2.0 drivers for
QNX 4 are much faster than the previous versions for EIDE. This is great news for real time data
storage to the files and also to copy to USB drives.
Malfunctioning interface cards should be tested and sent to SEA for repair.
The interface cards in the M300 system will get hardware and firmware upgrades over time.
REPORTINGAPROBLEM
When reporting a problem with the M300 software we may ask you to send in a data file which
shows the problem. We can normally use the M300 in playback mode to look at the data and check
the problem.
In addition to a data file we might also ask for the project files. This way we should be able to
recreate your problem and develop a solution. To contact SEA support, (See “Contacting SEA” in
on page 15).
We use the Logger utility to be a collecting point for all warning/error messages for the utilities.
The M300Logger is used to collect warning/error messages for the M300.
These utilities have the capability to capture and store the messages to a log file (*.log). This file
might be very useful as well when reporting a problem.
At the very minimum a capture of the Logger or M300Logger window might be needed to see the
error message. Assuming the message has not scrolled off screen.