MultiModem® ZPX MT5634ZPX-V.
Legal Notices and Contact information MultiModem ZPX User Guide MT5634ZPX-V.92-ISA S000372F, Revision F This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. All rights reserved. Copyright ©2012 by Multi-Tech Systems, Inc. Multi-Tech Systems, Inc. makes no representations or warranties with respect to the content hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose.
Contents Contents Chapter 1 - Introduction ................................................................................................................. 5 Product Description .......................................................................................................................................... 5 General Features ............................................................................................................................................... 5 Technical Specifications ...
Contents Step 3: Step 4: Step 5: Step 6: Step 7: Step 8: Download the Upgrade File ............................................................................................................... 31 Install the Flash Wizard ..................................................................................................................... 31 Extract the Upgrade Files ..................................................................................................................
Chapter 1 - Introduction Chapter 1 - Introduction Congratulations on your purchase of the MultiModem® ZPX. You have acquired one of the finest internal data/fax modems available today from the world’s premier modem manufacturer: Multi-Tech Systems, Inc. This User Guide will help you to install, configure, test, and use your modem. One Modem, Worldwide Use. The MultiModem ZPX is designed for global applications. This means one modem can ship around the world.
Chapter 1 - Introduction Data • Supports V.90/K56flexTM for data transmission speeds up to 56 Kbps while maintaining compatibility with lower-speed modems Note: The V.90/K56flex standard asymmetrically transfers data—client downloads at speeds up to 56 Kbps; client uploads at speeds up to 33.6 Kbps • Supports the enhanced ITU-T V.34 standard with data transmission speeds to 33.6 Kbps while also maintaining compatibility with lower-speed modems • Supports V.90/K56flex speeds plus 33.6K, 31.2K, 28.8K, 26.
Chapter 1 - Introduction Technical Specifications Trade Name MultiModem ZPX Model Number MT5634ZPX Server-to-Client V.90 speeds when accessing a V.90 or V.92 server (actual Data Rates speed depends on server capabilities and line conditions)* Client-to-Server Up to 50Kbps when accessing a V.92 server (actual speed depends Data Rates on server capabilities and line conditions); otherwise, the same as client-to-client data lines.
Chapter 1 - Introduction Command Buffer 40 Characters Transmission Level -11 dBm (North America and Pan Euro) - varies by country setting Frequency Stability ±0.
Chapter 2 - Installation Chapter 2 - Installation Unpacking your MultiModem Your MultiModem package includes: • An MT5634ZPX-V92 data/fax internal modem • An RJ-11 telephone cable • A printed Quick Start Guide • A brochure with a warranty card If any item is missing, please contact Multi-Tech Systems or your dealer/distributers. What You’ll Need Before starting, please make sure you have everything you need: • The contents of your MultiModem package.
Chapter 2 - Installation Avertissements de sécurité télécom analogique Avant de l’entretien, débrancher ce produit de son réseau d’alimentation et de téléphone. également: • Ne jamais installer du câblage téléphonique pendant un orage électrique. • Ne jamais installer de prises téléphoniques à des endroits mouillés à moins que la prise ne soit conçue pour de tels emplacements. • Utilisez ce produit avec UL et cUL ordinateurs répertoriés seulement.
Chapter 2 - Installation 3. Click Hardware Resources in the left panel of System Information to expand the selection. 4. Click IRQs to display the used IRQs. The MultiModem ZPX only uses IRQs 3,4,and 5 so you need to check in the above screen to see if any of these IRQs are available. The MultiModem ZPX is defaulted to IRQ 5. 5. Record the available IRQ that you are going to use ________. 6. Click I/O to display the available I/O addresses. 7.
Chapter 2 - Installation Step 2 - Configure Jumpers The MT5634ZPX board contains seven jumpers for setting the interrupt request (IRQ) number and COM port assignment. The jumpers are located on the lower part of the PC board as shown below. The IRQ number is set using jumpers 1, 2, and 3 and the COM port assignment is set using jumpers 4 through 7. The default IRQ number is IRQ5 and the default COM port assignment is COM4. PC Board Jumpers 1.
Chapter 2 - Installation 4. Place the MultiModem ZPX directly above the expansion slot and gently, but firmly, push it into the connector until the card’s retaining bracket is flush against the computer chassis. 5. Fasten the retaining bracket to the computer chassis with the screw saved in Step 3. 6. Replace the cover of the computer. Step 4 - Run Add Hardware Wizard 1. Click Start I Control Panel and double-click Add Hardware to open the Add Hardware Wizard. 2. Click Next.
Chapter 2 - Installation Step 5 - Run Add Modem Wizard 1. Download the driver zip file for modem model MT5634ZPX-V92 from www.multitech.com/setup/product.go. Extract the zpxisa.inf file to your hard drive. Note the location where you saved the zpxisa.inf file. 2. Click on Start I Control Panel and double-click Phone and Modem Options. 3. Click the Modems tab of the Phone and Modem Options window. 4. Click Add. 5. Check Don’t detect my modem; I will select it from a list and click Next. 6.
Chapter 2 - Installation MT5634ZPX Internal ISA Modem 1. Plug one end of the supplied modular telephone cable into the LINE jack. 2. Plug the other end of the telephone cable into a working wall jack. Step 8: Configure the Modem for Your Country Before you use your modem, you must configure it for the country in which it will be used. You must also do this if you move the modem to another country after it has been configured for the first country.
Chapter 2 - Installation 11. Select the country in which the modem will be used and then click Next. 12. Review your choice of country. If it is correct, click Next to configure the modem. 13. Click Finish to exit. AT Commands Non-Windows users can configure the modem using AT commands. You must enter these commands in your communication program’s terminal window. There is a separate document of AT Commands on the Multi-Tech Systems Installation Resources Website at www.multitech.com/setup/product.go. 1.
Chapter 3 -Using Your Modem Chapter 3 - Using Your Modem Operating Your MultiModem ZPX If you’re an experienced modem user, you may only want to check your modem’s settings for data compression, error correction, and so on. You’ll find you can get moving quite quickly by using a terminal window (you may use HyperTerminal in Windows) to issue the AT&V command. This command will list your modem’s current configuration, the stored (user) profiles, and the stored telephone numbers.
Chapter 3 -Using Your Modem 3. Save the file as ZPXTest.doc and exit WordPad. 4. Click Start | Programs | Accessories | Fax | Compose New Fax. 5. The Compose New Fax wizard appears. Click Next. 6. To send the file to your own fax machine or to another fax modem in your office, type the destination name and phone number in the To and Fax # boxes. 7. Click Add to List; then click Next. 8. Select a cover page; then click Next. 9. Type a subject line (e.g.
Chapter 3 -Using Your Modem 4. When you finish configuring the remote modem, save the new configuration by typing AT&W0, press the Enter key. Then type ATO, followed by pressing the Enter key to exit remote configuration. You can then break the connection in the normal way. Setup Multi-Tech modems ship with a default setup password (MTSMODEM). For security measures, you should change the password. For additional security, also change the remote configuration escape character.
Chapter 4 -Troubleshooting Chapter 4 - Troubleshooting This chapter describes common problems you may have with your modem and how to solve them. If you are unable to make a successful connection, or if you experience data loss or garbled characters during a connection, use the Initial Checklist below to begin the troubleshooting process. If the problem is not resolved after going through the Initial Checklist, review the Common Problems section for further troubleshooting recommendations.
Chapter 4 -Troubleshooting until the program terminates. Some programs can disconnect without exiting the program. If this is the case, try issuing the software’s connection command. If more than one communications program is open, they may conflict with each other. Make sure all other communications programs are closed and try to make the connection again. • If using legacy software, the COM port setting may not match the COM port that Windows assigned.
Chapter 4 -Troubleshooting system manual to see if you can change the internal dial tone. If you can’t change the interal dial tone, change the modem’s initialization string to include X3, which makes the modem ignore dial tones. • If the modem reports BUSY, the other number may be busy. Try again later. BUSY also may indicate that an outside line access number was not added to the phone number (for example, some phone systems require users dial 8 or 9 to make calls outside the system).
Chapter 4 -Troubleshooting in minutes the modem will wait before disconnecting when no data is sent or received. The Inactivity Timer can be changed using AT Command \Tn, or register S30. The modem cannot connect when answering • Auto-answer may be disabled. Turn on auto-answer in your data communications program or send the command ATS0=1 to your modem in terminal mode.
Appendix A - Regulatory Information Appendix A - Regulatory Information FCC Part 68 Telecom 1. This equipment complies with part 68 of the Federal Communications Commission Rules. On the outside surface of this equipment is a label that contains, among other information, the FCC registration number. This information must be provided to the telephone company. 2. The suitable USOC jack (Universal Service Order Code connecting arrangement) for this equipment is shown below.
Appendix A - Regulatory Information Modular Jack (USOC): Service Center in USA: RJ11C Multi-Tech Systems, Inc. 2205 Woodale Drive Mounds View, MN 55112 USA (763) 785-3500 (763) 785-9874 Fax CFR Part 15 Regulation Class B Devices This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Appendix A - Regulatory Information Canadian Limitations Notice Notice: The ringer equivalence number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the ringer equivalence numbers of all the devices does not exceed 5. Notice: The Industry Canada label identifies certificated equipment.
Appendix A - Regulatory Information EMC, Safety, and R&TTE Directive Compliance The CE mark is affixed to this product to confirm compliance with the following European Community Directives: • Council Directive 89/336/EEC of 3 May 1989 on the approximation of the laws of Member States relating to electromagnetic compatibility; and • Council Directive 73/23/EEC of 19 February 1973 on the harmonization of the laws of Member States relating to electrical equipment designed for use within certain voltage li
Appendix A - Regulatory Information Use of pulse dialing, when this equipment is connected to the same line as other equipment, may give rise to ‘bell tinkle’ or noise and may also cause a false answer condition. Should such problems occur, the user should NOT contact the Telecom Faults Service. The preferred method of dialing is to use DTMF tones, as this is faster than pulse (decadic) dialing and is readily available on almost all New Zealand telephone exchanges. 5.
Appendix A - Regulatory Information Instructions for Disposal of WEEE by Users in the European Union The symbol shown below is on the product or on its packaging, which indicates that this product must not be disposed of with other waste. Instead, it is the user’s responsibility to dispose of their waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment.
Appendix B - Updating the Modem’s Firmware Appendix B - Updating the Modem’s Firmware Introduction Your modem is controlled by semi-permanent software, called firmware, which is stored in flash memory. Firmware is nonvolatile; that is, it remains stored in memory when the modem is turned off. However, either the manufacturer or the user can change the firmware as bugs are fixed or new features are added.
Appendix B - Updating the Modem’s Firmware 1. Go to Multi-Tech System’s support web page. Follow the links to the modem firmware page. 2. Locate your modem model number. 3. Compare the firmware version number for your modem as found in Identify the Modem Firmware, to the latest firmware version listed on the web site. If your modem is at the current version, it does not need to be updated. 4.
Appendix B - Updating the Modem’s Firmware Step 6: Document Your Stored Parameters Before you flash your modem it is important that you record the parameters that are currently stored in your modem so you can reprogram it after flashing. 1. Run your favorite terminal program. 2. In the program’s terminal window, type AT&V and press Enter to list your modem’s current parameters. 3. Record your parameters by saving the screens and sending them to your printer. 4. Close the terminal program.
Appendix B - Updating the Modem’s Firmware Note: If you are using Windows NT, be certain to enable RAS and your fax program when the operating system restarts. Step 8: Restore Your Parameters Your modem has been updated. Open your terminal program to reprogram modem parameters or confirm the update by typing ATI in the terminal window.
Appendix C - ASCII Conversion Chart Appendix C - ASCII Conversion Chart CTRL CODE HEX DEC @ A B C D E F G H I J K L M N O P Q R S T U V W X Y Z [ \ ] ^ _ NUL SOH STX ETX EOT ENQ ACK BEL BS HT LF VT FF CR SO SI DLE DC1 DC2 DC3 DC4 NAK SYN ETB CAN EM SUB ESC FS GS RS US 00 01 02 03 04 05 06 07 08 09 0A 0B 0C 0D 0E 0F 10 11 12 13 14 15 16 17 18 19 1A 1B 1C 1D 1E 1F NUL SOH STX ETX EOT ENQ ACK BEL BS HT LF 34 CODE HEX 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 3
Glossary Glossary A Analog signal: A waveform which has amplitude, frequency and phase, and which takes on a range of values between its maximum and minimum points. Analog Transmission: One of two types of telecommunications which uses an analog signal as a carrier of voice, data, video, etc. An analog signal becomes a carrier when it is modulated by altering its phase, amplitude and frequency to correspond with the source signal. Compare with digital transmission.
Glossary CCITT (Consultative Committee for International Telephone and Telegraph): An advisory committee created and controlled by the United Nations and headquartered in Geneva whose purpose is to develop and to publish recommendations for worldwide standardization of telecommunications devices. CCITT has developed modem standards that are adapted primarily by PTT (post, telephone and telegraph) organizations that operate phone networks of countries outside of the U.S. See also ITU.
Glossary Default Pipe: the message pipe created by Universal Serial Bus system software to pass control and status information between the host and a Universal Serial Bus device’s Endpoint 0. Device: a logical or physical entity that performs a function. The actual entity described depends on the context of the reference. At the lowest level, device may refer to a single hardware component, as in a memory device.
Glossary Contrast with “Loop Termination - LT”. Explicit Congestion Management: The method used in frame relay to notify the terminal equipment that the network is overly busy. The use of FECN and BECN is called explicit congestion management. Some end-to-end protocols use FECN or BECN, but usually not both options together. With this method, a congestion condition is identified and fixed before it becomes critical. Contrast with “implicit congesion”.
Glossary central office provides the point of reference for T1 access. Any common carrier authorized by the FCC to carry customer transmissions between LATAs. Internet: Refers to the computer network of many millions of university, government and private users around the world. Each user has a unique Internet Address. Internet Address (IP Address): A unique 32-bit address for a specific TCP/IP host on a network. Normally printed in dotted decimal format (e.g., 129.128.44.227).
Glossary relay equipment that defines status information exchange. Local Loop: A transmission path, typically twisted-pair wire, between an individual subscriber and the nearest public telecommunications network switching center. The wires provide ISDN service, but require an NT1 at the user end and an LT at the network end. (AKA, “loop” or “subscriber loop”.
Glossary P Packet: 1. In data communication, a sequence of binary digits, including data and control signals, that is transmitted and switched as a composite whole. The data, control signals and, possibly, error control information are arranged in a specific format. 2. Synonymous with data frame. 3. In TCP/IP, the unit of data passed across the interface between the Internet layer and the link layer. A packet includes an IP header and data.
Glossary private or government-controlled, that provides telecommunications services. RPOAs, such as AT&T, participate as non-voting members in the CCITT. Red Alarm: A T1 error condition generated when a local failure (e.g., loss of synchronization) exists for 2.5 seconds, causing a Carrier Group Alarm (CGA). See also “Blue Alarm” and “Yellow Alarm”.
Glossary T1 Channel Tests: A set of diagnostics that vary by carrier, used to verify a T1 channel operation. Can include Tone, Noise Level, Impulse Noise Level, Echo Cancelers, Gain, and Crosstalk testing. T1 Framing: To digitize and encode analog voice signals requires 8000 samples per second (twice the highest voice frequency of 4000 Hz). Encoding in an 8-bit word provides the basic T1 block of 64 Kbps for voice transmission.
Glossary Host Controller Interface. All transfers on the USB are initiated by the host system’s host controller. The host controller is responsible for controlling traffic on the USB and can be appropriately programmed to transfer data to and from USB devices. This is typically a PCI device that can be programmed to run a given schedule of transfers on the USB and bus master the results into memory for processing by the host software.
Index Index Symbols H 33.6K bps .................................................................. 5 HyperTerminal ........................................................ 17 A I adaptive answer ....................................................... 5 ASCII conversion chart ........................................... 34 AT Commands ........................................................ 16 AT&T calling card tone detection ............................. 5 Industry Canada regulations ................
Index S servicing your modem ........................................... 25 speed conversion ........................................................... 7 detection ............................................................. 7 Super G3 ................................................................... 5 T technical specifications ............................................ 7 testing your modem .............................................. 17 data ......................................................
