System information

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8. Guarantee Claim Guidelines
Dear customer,
The product that you have purchased was tested by the manufacturer and, before it
was sold, the product’s functions were checked once more by our company’s technician.
However if, in spite of the above-mentioned measures, a breakdown of this product occurs
during the guarantee period, which makes proper utilization of the product impossible, we
ask you to observe the Guarantee Claim Guidelines when asserting a guarantee claim.
To facilitate the possible guarantee claim procedure, please, when taking over the
product, make sure that the seller, who is selling you the product, has properly filled in the
relevant parts of the guarantee certificate, including the date of sale, stamp and signature.
The rights and obligations arising out of the guarantee of products are regulated in
particular by the provisions of Sections 616 to 627 of the Civil Code and by the provisions of
Sections 15 to 19 of Act No. 634/1992 Coll., the Act on Consumer Protection. The provided
guarantee does not affect the rights of the buyer which are related to the purchase of the
thing according to specific legal regulations.
This guarantee claim procedure applies to the products that have been purchased.
This guarantee claim procedure does not apply to the services that have been provided.
Guarantee periods of products
A guarantee of the purchased device, power supply unit, antenna, data cable, and
possible accessories is provided, with a guarantee period of 24 months from the date of sale.
The date of sale is at the same time the date of acceptance of the product by the customer.
Lodging a guarantee claim
The guarantee claim must be lodged at the seller from whom the relevant object of
the guarantee claim has been purchased. When lodging the guarantee claim, the
customer is to submit the properly filled-in guarantee certificate and the complete
object of the guarantee claim. The object of the guarantee claim should be submitted
in a state corresponding to the state at the sale.
Caution!!!!!
The seller does not guarantee that individual settings or data stored in the object of
the guarantee claim will be retained.
When lodging the guarantee claim, the customer is obligated to specify the particular
defect of the guarantee claim object, possibly its symptoms and, furthermore, the particular
right resulting from the liability for defects that he is asserting.
Settling a guarantee claim
Depending on the circumstances, the seller shall ensure the defect removal free of
charge, possibly, the seller shall exchange the object of the guarantee claim for a new
product or, possibly, settle the guarantee claim in a different way which is in compliance with
the Civil Code and with the Consumer Protection Act.
At the moment when the customer has lodged the guarantee claim and the object of the
guarantee claim has been accepted by the seller, running of the guarantee period is
interrupted. Running of the guarantee period shall continue from the date of acceptance of the
repaired object of the guarantee claim or of the exchanged faultless product by the customer
or, in the event that neither of the two has been accepted by the customer, from the date when
the customer was obligated to accept the repaired object of the guarantee claim or the
exchanged product. In the event that a guarantee claim resulting from a defect covered by the
guarantee has been lodged and the defective object of the guarantee claim has been