Installation guide

Troubleshooting

This chapter gives information about troubleshooting your ADSL Router.

After each problem description, instructions are provided to help you diagnose and solve the

problem.

For the common problems listed, go to the section indicated.

 Is the router on?

 Have I connected the router correctly?

Go to

Basic Functioning.

 I can't access the router's configuration with my browser.

Go to Troubleshooting the Web Configuration Interface.

 I've configured the router but I can't access the Internet.

Go to Troubleshooting the ISP Connection.

 I can't remember the router's configuration password.

 I want to clear the configuration and start over again.

Go to Restoring the Default Configuration and Password.

Basic Functioning

After you turn on power to the router, the following sequence of events should occur:

1. When power is first applied, verify that the Power LED is on.

2. Verify that other LED lights within a few seconds, indicating that the self-test

procedure is running.

3. After approximately 30 seconds, verify that :

a. The LAN port LEDs are lit for any local ports that are connected.

b. The WAN port LED is lit.

If a port's LED is lit, a link has been established to the connected device.

If any of these conditions does not occur, refer to the appropriate following section.

Power LED Not On

If the Power and other LEDs are off when your router is turned on :

 Make sure that the power cord is properly connected to your router and that the

power supply adapter is properly connected to a functioning power outlet.

 Check that you are using the 12V AC/800mA power adapter supplied by ADSL for

this product.

If the error persists, you have a hardware problem and should contact technical

support.