User`s manual

44
Chapter IV: Appendix
4-1. Troubleshooting
If you found the access point is working improperly or stop responding to you, don’t panic! Before you contact
your dealer of purchase for help, please read this troubleshooting first. Some problems can be solved by yourself
within very short time!
Scenario Solution
Access point is not
responding to me when I
want to access it by web
browser
a. Please check the connection of power cord and network cable of this access
point. All cords and cables should be correctly and firmly inserted to the
access point.
b. If all LEDs on this access point are out, please check the status of A/C power
adapter, and make sure it’s correctly powered.
c. You must use the same IP address section which access point uses.
d. Are you using MAC or IP address filter? Try to connect the access point by
another computer and see if it works; if not, please perform a hard reset
(pressing ‘reset’ button).
e. Set your computer to obtain an IP address automatically (DHCP), and see if
your computer can get an IP address.
f. If you did a firmware upgrade and this happens, contact your dealer of
purchase for help.
g. If all above solutions don’t work, contact the dealer of purchase for help.
Can’t get connected to
wireless access point
a. If encryption is enabled, please re-check WEP or WPA passphrase settings on
your wireless client.
b. Try to move closer to wireless access point.
c. Unplug the power plug of access point, and plug it back again after 10
seconds.
d. If all LEDs on this access point are out, please check the status of A/C power
adapter, and make sure it’s correctly powered.
I can’t locate my access
point by my wireless client
a. ‘Broadcast ESSID’ set to off?
b. Is Antenna properly installed and secured?
c. Are you too far from your access point? Try to get closer.
d. Please remember that you have to input ESSID on your wireless client
manually, if ESSID broadcast is disabled.
File download is very slow
or breaks frequently
a. Try to reset the access point and see if it’s better after that.
b. Try to know what computers do on your local network. If someone’s
transferring big files, other people will think Internet is really slow.
c. Change channel number and see if this works.
I can’t log onto web
management interface:
password is wrong
a. Make sure you’re connecting to the correct IP address of the access point!
b. Password is case-sensitive. Make sure the ‘Caps Lock’ light is not
illuminated.
c. If you really forget the password, do a hard reset.
Access point become hot a. This is not a malfunction, if you can keep your hand on the access point’s
case.
b. If you smell something wrong or see the smoke coming out from access point
or A/C power adapter, please disconnect the access point and A/C power
adapter from utility power (make sure it’s safe before you’re doing this!),
and call your dealer of purchase for help.