User`s manual
64
Chapter VIII: Appendix
8-1. Troubleshooting
If you found the router is working improperly or stop responding to you, don‟t panic! Before you contact your
dealer of purchase for help, please read this troubleshooting first. Some problems can be solved by you within very
short time!
Scenario
Solution
Router is not responding to
me when I want to access it
by web browser
a. Please check the connection of power cord and network cable of this router.
All cords and cables should be correctly and firmly inserted to the router.
b. If all LEDs on this router are off, please check the status of A/C power
adapter, and make sure it‟s correctly powered.
c. You must use the same IP address section which router uses.
d. Are you using MAC or IP address filter? Try to connect the router by another
computer and see if it works; if not, please restore your router to factory
default settings (pressing „reset‟ button for over 10 seconds).
e. Set your computer to obtain an IP address automatically (DHCP), and see if
your computer can get an IP address.
f. If you did a firmware upgrade and this happens, contact your dealer of
purchase for help.
g. If all above solutions don‟t work, contact the dealer of purchase for help.
Can‟t get connected to
Internet
a. Go to „Status‟ -> „Internet Connection‟ menu, and check Internet connection
status.
b. Please be patient, sometime Internet is just that slow.
c. If you connect a computer to Internet directly before, try to do that again,
and check if you can get connected to Internet with your computer directly
attached to the device provided by your Internet service provider.
d. Check PPPoE / L2TP / PPTP user ID and password again.
e. Call your Internet service provide and check if there‟s something wrong with
their service.
f. If you just can‟t connect to one or more website, but you can still use other
internet services, please check URL/Keyword filter.
g. Try to reset the router and try again later.
h. Reset the device provided by your Internet service provider too.
i. Try to use IP address instead of hostname. If you can use IP address to
communicate with a remote server, but can‟t use hostname, please check DNS
setting.