Product guide

Fax: [phone] Email: [e-mail] Web: www.videcon.co.uk
7
4
Sales Information
Returns and Repairs
Opening an Account
Account Payment
Opening Times
Delivery Charges
We understand that returning goods for any reason
can be a hassle, so we have tried to make our
returns process as straightforward as possible.
Firstly telephone our returns department on +44
(0)1924 528000 and request an RMA form.
Complete all sections of the form and fax or email it
back to us by 3pm if a next day replacement is
required.
On receipt of the completed form our technical
department may ring you to discuss the reported
fault. If required an advance replacement will be
shipped for next day delivery. Replacements are
invoiced at usual cost, and when the returned item is
agreed faulty you will receive a full credit for the
replacement invoice, including carriage.
A returns number (RMA) will be issued and must be
attached to the returned items. We regret that items
sent without an RMA number will be rejected
unopened.
If the product is faulty within 14 days of purchase we
will arrange collection. If longer than 14 days it is
your responsibility to return the goods.
Please note:
n Branded or non-stock goods ordered specially for
customers will not be credited under any
circumstances.
n We accept goods back if unsuitable for purpose,
only within 14 days. Goods must be in new and
unused condition, in original packaging to receive
a full credit. The exception to this rule is Digital
Video Recorders, which are built to order.
n Char
ge
able r
ep
air
s ar
e subject to an inspection
fee, details on request.
An applic
ation form can be found at the back of this
catalogue. It will usually take 5 working days to process
your application, during which time we can accept cash or
any of the following debit/credit cards:
Customers are welcome to order and collect their goods
at the trade counter located at our head office in West
Yorkshire, between the hours of 9:00am – 5:00pm
Monday-Friday (excl bank holidays). Whenever possible
we’d appreciate it if you could give us a call first on +44
(0)1924 528000 to let us know you will be coming in.
Payment is due on the 25th day of the month following
invoice.
V
idecon is open for business Monday to Friday 9.00am
until 5.30pm excluding bank holidays
UK Mainland
Northern Ireland, Isle of Man and the
Scottish Isles
Weight
Up to 10Kg
15Kg
20Kg
Extr
a K
g
Next Day
Standard
£8
£10
£12
0
.2
5 per K
g
Pre
10.30am
£15
£18
£18
0
.
3
0 per K
g
Pre
12.00
£12
£15
£15
0
.
3
0 per K
g
Weight
Up to 10Kg
15K
g
2
0K
g
Extra Kg
Next Day
S
t
andar
d
£18
£2
0
£2
2
0.25 per Kg
Pre
10
.
3
0am
£25
£2
8
£2
8
0.30 per Kg
Pre
12.
00
£22
£2
5
£2
5
0.30 per Kg
sales information
Trade Counter
Saturday pre 12.00 will incur an additional £10.
Errors and Omissions
Every effort has been made to ensure that the
information in this catalogue is accurate. No liability will
be accepted by Videcon PLC for any errors or omissions.
All c
ameras that are illustrated do not include lenses
unless otherwise stated.
Southern Ir
eland and F
r
anc
e
Weight
Up to 31Kg
Per Carton
£
14
For deliveries outside of Europe please contact our Export department
on [phone] for further information and prices.