InterChangeVS™ 3000 Series VS3000U and VS3000S Installation and Configuration Guide
Copyright © 1997, 1998. Comtrol Corporation. All Rights Reserved. Second Edition, March 3, 1998 Comtrol Corporation makes no representations or warranties with regard to the contents of this guide or to the suitability of Comtrol products for any particular purpose. Specifications subject to change without notice. Some software or features may not be available at the time of publication. Contact your reseller for current product information.
Table of Contents List of Tables ........................................................................................ 5 Introduction ......................................................................................... 7 Product Overview ................................................................................... 7 Features ............................................................................................ 7 ISDN Service Standards Supported...........................................
Table of Contents Hardware Specifications....................................................................... 21 Electromagnetic Compliance................................................................ 22 Power Supply Requirements ................................................................ 22 Building Cables.................................................................................. 23 ISDN Cable Specifications ...................................................................
List of Tables Table 1. Table 2. Table 3. Table 4. Table 5. Table 6. Table 7. Table 8. Table 9. Table 10. Table 11. Table 12. Table 13. Table 14. ISDN Software Installation Information .............................13 Model and Serial Numbers ...................................................17 LED Display for Fatal Errors ...............................................20 VS3000 Operating Conditions ..............................................21 VS3000 Specifications ....................................
List of Tables 6
Introduction Product Overview The Comtrol™ InterChangeVS™ 3000 virtual remote access server is a rack-mountable or stackable “network appliance” that connects via Ethernet to a host Windows NT® or Novell® NetWare® server and terminates four Basic Rate Interface (BRI) ISDN lines.
Introduction ISDN Service Standards Supported The VS3000U is designed for North American use and is compatible with most ISDN service standards, including: • AT&T, National ISDN-1 (NI-1), 5ESS Custom, and EuroISDN • • Nortel, NI-1, DMS-100 Proprietary (NTI), and EuroISDN Siemens, NI-1, and EuroISDN The VS3000S is designed for international use, or North American use when connected to an NT1 terminating unit, and is compatible with most international ISDN service standards, including: • • European EuroIS
Introduction Installation Overview The following figure illustrates the InterChangeVS 3000 hardware and software installation procedure. Note: The following procedure assumes that the ISDN line is already installed and operational. See the Working with the Phone Company section for more information. Install the VS3000 using the Installing the Hardware section. Connect an RJ45 ISDN* cable between the VS3000 and ISDN line phone jack or NT1 Terminating Unit (depending on country).
Introduction Backup Server Overview Both the Windows NT and Novell versions of VS-Link support automatic backup server switching. If you have more than one NT or Novell server on a network, you can configure one server as the primary server for the VS3000, and one or more other servers as backup servers for the same VS3000. Once configured, primary-to-backup server switching is automatic.
Introduction Primary Server “A” Ba c Ba Server “B” ku p VS3000-1 up ck Primary VS3000-2 Note: VS-Link for Novell can support four VS3000 units (either primary, backup, or mixed) per Novell server. VS-Link for Windows NT can support thirty-two VS3000 units per NT server. Returning Control to the Primary Server When the primary server comes back online after a service outage, backup-to-primary switching is not automatic.
Introduction Software or Document Updates For information that is not in this Guide, see README and/or Help files on the installation media. In particular, the Windows NT version of VS-Link and the Windows NT ISDN Monitor program include significant online help. Comtrol manuals and other documents are available in electronic form on the Comtrol web site. Driver software updates can be downloaded at no charge from the Comtrol ftp site.
Working with the Phone Company This section discusses ordering the ISDN line and collecting information needed for software installation Ordering the ISDN Line For your ISDN installation to go smoothly, use the table below to record information from your service provider. Note: For North American installations, your ISDN line should follow the NIUF generic U package (unless it is cost-prohibitive). This package is often referred to as Easy ISDN or EZ-ISDN1.
Working with the Phone Company Table 1.
Installing the Hardware Hardware Installation Overview Perform the following steps to install and configure your VS3000: • Connect up to four VS3000 ISDN ports to the ISDN lines. • Connect the appropriate Ethernet cable between your server or hub and the VS3000. • Install the VS-Link software (discussed in the appropriate software installation section).
Installing the Hardware 3. If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But, if advance notice is not practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary. 4.
Installing the Hardware • Do not place a jack where it would allow a person to use the telephone while in a bathtub, shower, swimming pool, or similar hazardous location. • Protectors and grounding wire placed by the service provider must not be connected to, removed, or modified by the customer. Warning: Do not touch telephone wiring if lightning is present! Installing the VS3000 Use the following procedure to connect the VS3000 to your network. 1.
Installing the Hardware Note: You can mount the VS3000 facing forward or to the rear depending on your needs. Make sure that you do not obstruct the cooling fan. 3. Connect an Ethernet cable from the appropriate Ethernet connection (10Base-T or AUI) on the VS3000 to your server or Ethernet hub. Note: The Ethernet cable is not supplied by Comtrol. Depending on the model of VS3000 you have purchased, Comtrol supplies one or more ISDN cables.
Installing the Hardware 6. Turn the VS3000 power switch to the on (1) position and watch the LED lights (on the back/front of the VS3000) for the following activity during the self-diagnostic power up sequence. a. All of the LEDs flash on for one second and then off, to indicate that the LEDs work. b. If using a 10Base-T Ethernet connection, the lower LED remains lit to indicate that you have link polarity on the connection.
Installing the Hardware f. Use the following table to determine the problem if Steps a through f did not occur. Table 3. LED Display for Fatal Errors LEDs Lit PORT 1: B1 Description Indicates a RAM self-test failure or other mainboard error. Implemented at primary BOOT level prior to dependency on RAM. Ethernet Controller hardware initialization PORT 1: B1 & B2 failure. Implemented at secondary BOOT level during normal initialization. 7.
VS3000 Specifications Hardware Operating Conditions The following table illustrates InterChangeVS 3000 operating conditions. Table 4. VS3000 Operating Conditions Condition Value Heat output 36.8 BTU/Hr Air temperature: System on System off Altitude 0 to 40oC -20 to 85oC 0 to 10,000 feet Mean Time between Failures Humidity (non-condensing): System on System off 9.7 years 8% to 80% 20% to 80% Hardware Specifications The following table illustrates the specifications. Table 5.
VS3000 Specifications Electromagnetic Compliance The following tables illustrate electromagnetic Compliance for the VS3000U (“U” interface) and VS3000S (“S/T” interface). Table 6. VS3000U Electromagnetic Compliance Topic Specification Canadian EMC requirements FCC Class A certification Yes Yes FCC Part 68 certification UL and CUL Recognized Yes Yes Surge protection Meets standard ISDN requirements. Table 7.
Building Cables This section contains information on how to build VS3000 cables. Note: ISDN and Ethernet cables may appear to be identical, but they are not interchangeable. Ethernet cables may in some cases work in place of ISDN cables, but ISDN cables will not work for Ethernet. Depending on the model of VS3000 you purchase, you may receive one or more ISDN cables with the unit. DO NOT attempt to use one of these cables as an Ethernet cable.
Building Cables Ethernet Cable Specifications For Ethernet, use an unshielded twisted-pair (UTP) cable with a maximum length of 100 meters or approximately 328 feet. The following table illustrates UTP cable specifications. Table 9. Ethernet Cabling Specifications Cable Specification Type 100¾ UTP with two pairs Maximum length 100 meters or 328 feet Minimum length 0.6 meters or 23 feet Ethernet 10Base-T Connector Pinout Table 10.
Building Cables Ethernet AUI Connector Pinout This section shows an illustration of the female, high-density DB15 connector and a listing of its different signals. Table 11. Ethernet Port DB15 Connector Pinouts Pin 1 2 3 4 5 6 7 8 Signals GND CI1+ Pin 1 Pin 8 Pin 15 Pin 9 DB15 Female Connector DO+ DGND DI+ DGND Not Connected DGND 9 CI- 10 11 12 13 14 15 DODGND DI+12V DGND Not Connected Remote Connector The DB9 port labeled “Remote” is reserved for Comtrol Corporation repair and maintenance use.
Building Cables 26 Remote Connector
Troubleshooting This section discusses the following topics: • • Isolating and resolving problems Understanding the LED displays • Obtaining software and/or document updates • Placing a call to Comtrol Technical Support Problem Resolution Checklist If installation fails or the VS3000 does not operate as expected, try the following before calling the Comtrol technical support line: • Check for proper cable connections.
Troubleshooting • • • If you are operating in a multiple-server environment and a backup server has taken over control of the VS3000, check (if possible) to make sure the backup server has the same Port, SPID, Directory Number, and MAC configuration as the primary server. If this is a Windows NT installation, use the ISDN Monitor program to trace and log the messages being passed between the NT server and the VS3000. Use the ISDN Cause Codes section of this manual to interpret the results.
Troubleshooting Understanding the Port LEDs The following table describes PORT LED activity after: • • VS-Link is installed and configured. Operating system configuration is completed for the VS3000. Table 13. Port LED Descriptions Port LEDs Status Off B1 or B2 Flashing Description Normal standby state - no calls pending or established. B1 or B2 selected for a call, but not yet connected.
Troubleshooting Obtaining Software and Document Updates For information that is not in this guide, see README and/or Help files on the installation media. In particular, the Windows NT version of VS-Link and the Windows NT ISDN Monitor program include significant online help. Comtrol manuals are available in electronic form on the Comtrol web site. VS-Link software and manual updates can be downloaded at no charge from the Comtrol ftp site.
Troubleshooting Table 14.
Troubleshooting * The SPID (Service Provide Identifier) is an up-to-14-digit number resembling a telephone number and consisting of the SPID, SPID suffix, and TID. In some cases, your phone company may also provide you with an ISDN sub-address for each SPID. SPIDs are required for North American installations only. ** The Directory Number (also known as the ISDN directory number or ISDN address) is the 7-digit “local phone number” portion of the SPID.
Notices This section contains information about the following topics: • Part 15 FCC • RFI & CISPR-22 • Canadian guidelines • Underwriters Laboratory • Safety issues • Return Procedures (Canada) Radio Frequency Interference (RFI) (FCC 15.105) The InterChangeVS 3000U virtual server has been tested and found to comply with the limits for Class A digital devices pursuant to Part 15 of the FCC Rules.
Notices manual, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try and correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna.
Notices means of a certified connector assembly (telephone extension card). The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier.
Notices Department does not guarantee the equipment will operate to the user’s satisfaction. Underwriters Laboratory The VS3000 is Underwriters Laboratory “UL” listed. Important Safety Information To avoid contact with electrical current: • Never install electrical wiring during an electrical storm. • Never install telephone jacks in wet locations unless that jack is specifically designed for wet locations. • Use caution when installing or modifying telephone lines.
Notices External Wiring Any external communications wiring you may install needs to be constructed to all relevant electrical codes. In the United States this is the National Electrical Code Article 800. Contact a licensed electrician for details. The InterChangeVS 3000 virtual server is equipped with one standard 8-pin RJ45 cable for connection to the ISDN jack; check with your service provider if you need pinout information.
Notices option of the purchaser, in which case the purchaser will pay the cost of repair or replacement, and return freight and insurance. This limited warranty is in lieu of all other warranties and conditions expressed, implied or statutory including merchantability, fitness for purpose, non-infringement, course of dealing, trade or performance and all other liabilities of Comtrol all of which are hereby disclaimed.
Index Numerics 10Base-T connector 19, 28 LEDs explanation of 28 220-volt operation 18, 22 2B+D 13 5ESS 8, 13 A AC voltage 22 address MAC (network) 17 air temperature 21 altitude 21 AT&T Custom 13 AUI port LEDs 28 B B channel description of 7 backup server 7, 10–11, 20 baud rate 21 bonding channels Novell NetWare 8 C cables Ethernet and ISDN 9, 18 FCC 15.
Index 10Base-T connector 19 connector 18, 24, 25 host interface 21 LEDs 28 link polarity 19 ETSI NET-3 8 EuroISDN 8 Europe how to contact Comtrol 32 power supply 18, 22 technical support 12 VS3000S 15 external wiring 37 EZ-ISDN 13 F FCC 15.19 34 15.21 34 15.
Index link polarity 19 M MAC address 17 mean time between failures 21 modifications 34 MTBF 21 multilink PPP Novell NetWare 8 Windows NT 4.
Index checklist 27 downloaded driver files 12 Ethernet and ISDN cables 23, 27 Ethernet cables 18 extracting the installation files 12, 30 hot-swapping 20 hot-swapping VS3000 units 28 ISDN cables 18 ISDN help desk phone number 13 ISDN Monitor program 28 network address (MAC) 27 Novell NetWare 28 obtaining software updates 12 returning control to primary server 11 vs3kcfg.nlm 28 Windows NT 28 U U.K. how to contact Comtrol 32 power supply 18, 22 technical support 12 VS3000S 15 U.S.A.
Part Number: 6620D March 3, 1998
