Product specifications

CDD-562L/564 Demodulator with IP Module Revision 1
Web Server Interface MN/CDD564L.IOM
8–6
8.2.2.2 Home | Support
Figure 8-3. Home | Customer Support page
Use the ‘Home | Support’ page (Figure 8-3) to c
ompose an E-mail message for questions or
problems with the CDD-56X. The user can also select to automatically attach the demodulator’s
parameter file (containing the unit serial number and configuration information) in order to
facilitate troubleshooting or to resolve configuration issues.
The Problem Report area of the display allows up to 2000 characters maximum.
The CDD-56X Support Web Page uses SMTP (Simple Mail Transport Protocol) to send E-mail
to Comtech EF Data Technical Support ([e-mail]
).
IMPORTANT
For this page to operate correctly, the demodulator’s administrator is required
to specify the SMTP server, domain name, and destination on the Admin |
Access page (see Sect. 7.2.2.1).
Once the Contact Information is entered and a message composed in the Problem Report text
window, click [Send Email] to send the message.