Guide

COMSTOCK-CASTLE WARRANTY
Comstock-Castle Stove Co. (hereinafter Factory), warrants its new product(s) to be free from defects in material
and workmanship under normal use for a period of one (1) year from the date of original installation, not to exceed
eighteen (18) months after shipment from Factory or Factory facility. Factory warranty covers the contiguous
United States. Alaska, and Hawaii for both parts and labor. This warranty is extended to the original commerical
user and is not transferable. Initial installation, including calibration, is considered to be a customer responsibility.
The initial installation must be accomplished by an authorized service technician or a licensed plumber who
is familiar with gas and combustion systems, or this warranty will be considered to be void. Reasonable
service/labor costs, as defined by the factory, will be paid for a period not exceeding 90 days from the date of
installation/calibration. Original parts will be replaced for one year from the date of initial installation, upon return
(at customer’s expense) of the defective part, at no charge to the customer for the part or outbound shipping.
Expenses for shipping of parts requested by 2nd day or next day service will be at customer’s expense.
PROVISIONS:
A) Proof of installation date MUST BE SUBMITTED on the factory supplied Warranty Registration/
Installation Checklist prior to work being performed.
B) Such repair shall be performed within fifty (50) miles from an office of a Factory Authorized Service Agency
or sub-agent or any other licensed agent approved in writing by factory.
C) The equipment has not been damaged, altered, or misused.
D) The equipment is properly installed, adjusted, operated, and maintained in accordance with national, state,
and local codes for commerical kitchens and in accordance with the installation instructions provided with this
product.
E) The warranty serial number plaque affixed to the appliance has not been defaced, obliterated, or removed.
F) An acceptable report for any claim under this warranty shall be supplied to Factory within (30) days of the work
performed.
G) Comstock-Castle shall not be liable, whether in contract or in tort, or under any other legal theory, for loss of
use, revenue or profit, or for substitute use of performance, for incidental, indirect, or special, or consequential
damages, or for any other loss of cost of similar type.
EXCLUSIONS:
A) Factory shall have no obligation as to any product(s) which have been misapplied, mishandled, abused,
misused, subjected to harsh chemical action, or poor water/gas quality, modified without written approval from
the factory, damaged by flood, fire, or other acts of nature.
B) Re-calibrations associated with the replacement of a defective part otherwise covered under this warranty for
labor will be covered to the extent of one (1) service call (i.e. the call during which the part is replaced).
C) Factory assumes no responsibility for travel costs beyond 100 miles round trip. travel other than overland and
overtime costs of repair.
D) Factory excludes paint and procelain finish, gasket material, ceramic material from normal coverage.
E) Factory liability on a claim of warranty shall not exceed the price of the material and/or service which caused
the claim.
F) This warranty is limited and is lieu of all other warranties, expressed, or implied. Factory employees or agents
shall not be held liable for any claims of personal injury, or consequential damage or loss.
G) Factory assumes no responsibility for installation, adjustments, diagnosis, or normal maintenance such as
lubrication of springs or valves.
SUBSTITUTIONS:
In line with our policy to continually improve our product, Comstock-Castle reserves the right to change materials
and specifications without notice.
RETURN:
Return allowed within 90 days of invoice date, with prior written authorization from the factory, shipped freight
prepaid. Equipment must be unused and in packaging acceptable for a damage free return. A 20% restocking
charge is assessable.
Revision Date: 9-07 mcd
Supersedes All Previous Manuals. Printed in the U.S.A.