User Manual

D-7
Customer Support
DoctorKnow™
The DoctorKnow system was originally developed to provide a means of
transferring high volume, ever-changing technical information to support
personnel at CSI. Because it was so successful, further enhancements were
made so that it could also be provided to CSI customers. It
now provides:
• A mechanism to FAX information to the customer (while on-line)
and
• Direct access to the Customer Support Web page (through the
Internet – see previous section)
In the future , Customer Support plans to include file transfer capabilities.
This will allow prompt evaluation of customer data and/or setups. We also
plan to provide software updates (for customers with maintenance agree-
ments) by using the Internet.
Reliability Services
CSI provides a broad range of in-plant services including startups, database
troubleshooting and diagnostics. Our Reliability Services Department con-
sists of qualified individuals with experience in a variety of technologies
and industries. For information, call [phone], Ext 2358.