User Manual

iv
Hardware Technical Help
1. Please have the number of the current version of
your firmware ready when you call. The version
of the firmware in CSI’s Model 2100 series, Model
2400, and other analyzers appears on the power-
up screen that is displayed when the analyzer is
turned on.
2. If you have a problem, explain the exact nature of
your problem. For example, what are the error
messages? When do they occur? Know what you
were doing when the problem occurred. For
example, what mode were you in? What steps did
you go through? Try to determine before you call
whether the problem is repeatable.
Hardware Repair
CSI repairs and updates its hardware products free for
one year from the date of purchase. This service
warranty includes hardware improvement, modifica-
tion, correction, recalibration, update, and mainte-
nance for normal wear. This service warranty excludes
repair of damage from misuse, abuse, neglect, care-
lessness, or modification performed by anyone other
than CSI.
After the one year service warranty expires, each
return of a CSI hardware product is subject to a
minimum service fee. If the cost of repair exceeds this
minimum fee, we will call you with an estimate before
performing any work. Contact CSI’s Product Support
Department for information concerning the current
rates.
Obsolete Hardware
Although CSI will honor all contractual agreements
and will make every effort to ensure that its software
packages are “backward compatible,” to take advan-
tage of advances in newer hardware platforms and to
keep our programs reasonably small, CSI reserves the
right to discontinue support for old or out-of-date
hardware items.
Software Technical Help
1. Please have the number of the current version of
your software ready when you call. The version
number for software operating under MS-DOS
®
appears at the top of every menu screen. The
version number for software operating under
Windows
®
is displayed by selecting “About” under
the Help menu bar item.
2. If you have a problem, explain the exact nature of
your problem. For example, what are the error
messages?
(If possible, make a printout of the error
message.)
When do they occur? Know what you
were doing when the problem occurred. For
example, what mode were you in? What steps did
you go through? Try to determine before you call
whether the problem is repeatable.
3. Please be at your computer when you call. We can
serve you better when we can work through the
problem together.
Software Technical Support
CSI provides technical support through the following
for those under maintenance contracts:
• Telephone assistance and communication via the
Internet.
• Mass updates that are released during that time.
• Interim updates upon request. Please contact CSI
Customer Services for more information.
Returning Items
1. Call Product Support (see page 2) to obtain a return
authorization number. Please write it clearly and
prominently on the outside of the shipping
container.
2. If returning for credit, return all accessories
originally shipped with the item(s). Include cables,
software diskettes, manuals, etc.
3. Enclose a note that describes the reason(s) you are
returning the item(s).
4. Insure your package for return shipment. Shipping
costs and any losses during shipment are your
responsibility. COD packages cannot be accepted
and will be returned unopened.