User guide

Mar 01
9-12 Compuprint PageMaster 280 User Guide
Solving Offset Output Tray Problems
The printer driver software running on the host computer may be damaged. Reinstalling the
software is an easy and inexpensive way to isolate or eliminate the problem. Refer to the
DRIVERS folder on the Electronic Library CD-ROM for detailed instructions on installing
the driver.
3. Call your service technician.
This problem may be caused by a malfunctioning or broken component that requires service.
Offset Output Tray Operates Erratically
The following characteristics define this offset output tray problem:
• The offset output tray does not function correctly.
• The offset output tray does not transport paper, or transports paper without a request.
• The control panel does not display an error code.
The following procedure guides you through multiple actions that may solve this offset output tray
problem. Proceed one step at a time until the problem is solved—you may not need to complete
the entire procedure. If one of the steps in this procedure corrects the problem but the identical
problem returns in less than 50 prints, call for service.
1. Open and then firmly close all of the printer and offset output tray doors and covers.
Interlock switches monitor the position of printer doors and covers. When a door is closed,
the interlock switch is activated and the offset output tray can operate. When a door is open,
the interlock switch is not activated and the offset output tray cannot operate. If a door is not
firmly closed, the interlock switch can bounce between being activated and being not acti-
vated—confusing the system and causing erratic operation.
2. Reinstall the printer driver software.
The printer driver software running on the host computer may be damaged. Reinstalling the
software is an easy and inexpensive way to isolate or eliminate the problem. Refer to the
DRIVERS folder on the Electronic Library CD-ROM for detailed instructions on installing
the drivers.
3. Call your service technician.
This problem may be caused by a malfunctioning or broken component that requires service.
Offset Output Tray Makes Unusual Noises
The following characteristics define this offset output tray problem:
• The offset output tray makes unusual noises or makes more noise than usual either while idle
or while printing.
• The offset output tray transports paper without a problem.
• The control panel does not display an error code.
The following procedure guides you through multiple actions that may solve this offset output tray
problem. Proceed one step at a time until the problem is solved—you may not need to complete
the entire procedure. If one of the steps in this procedure corrects the problem but the identical
problem returns in less than 50 prints, call for service.
1. Open the offset output tray cover and inspect the inside for jammed paper or obviously dam-
aged parts.