User guide

Mar 01
Compuprint PageMaster 280 User Guide 9-9
Solving Offset Output Tray Problems
Solving Offset Output Tray Problems
When there is a problem with the offset output tray, the printer control panel displays an error code
and error message. Most offset output tray error codes indicate routine status conditions such as a
paper jam. Some error codes indicate much more serious problems that may require the help of a
service technician.
• If the offset output tray is inoperative after installation, refer to “Installation Problems” on
page 9-9 and complete the recommended procedure.
• Iftheprintercontrolpaneldisplaysanerrormessageoranerrorcode,referto“Interpreting
Offset Output Tray Error Messages” on page 9-9.
• If you have an offset output tray problem but the printer control panel does not display an
error message or error code, refer to “Correcting Miscellaneous Offset Output Tray Prob-
lems” on page 9-11s and follow the directions for correcting that problem.
Interpreting Offset Output Tray Error Messages
The printer control panel displays error messages when there is a problem with the printer or any of
the optional paper-handling components. The following table lists all of the error messages associ-
atedwiththeoffsetoutputtray,thepossiblecauseoftheerror,andtheactiontotaketocorrectthe
problem. If the control panel shows an error message that concerns another part of the printer, refer
to Chapter 5: Troubleshooting for a complete list of all warning and error messages.
Installation Problems
Simple oversights during installation may cause problems when you first use the offset output tray.
If the offset output tray is inoperative after you have installed it, use the following procedure to
check several possible causes.
1. Turn the printer off by pressing the [ O ] on the power switch on the right side of the printer.
Error or Warning
MessageLine1
Error or Warning
MessageLine2
Possible Cause Action
(Warning message, printer
continues operating and line
1 shows printer status.)
OffsetTrayFull Theoffsetoutputtrayis
full.
Remove paper from the
tray.
E8 JAM OFF. TRAY Remove paper There is a jam at the
offset output tray.
Remove the paper jam.
See “Clearing an Offset
Output Tray Paper Jam”
on page 9-10.
E5 COVER OPEN Offset Tray The offset tray is open. Close the offset tray
cover.
OFFSET TRAY FULL Remove Paper The offset output tray is
full.
Remove paper from the
tray.
OFFSET TRAY FAIL Call Service The offset tray has
failed.
Turn the printer off, then
turn it on. If the problem
reoccurs, contact an
authorized service
provider.