User guide

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This chapter describes solutions to any problems that might occur when using the printer. Read
this chapter to determine the nature of the problem and the best method of dealing with it.
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When your printer suffers from a problem, refer to one of the four categories below to determine
the cause of your problem, and the action needed to rectify it.
•Power problems
Print quality problems
Paper transport problems
•Other problems
If your problem is not included in these categories or if you cannot rectify the problem using the
prescribed procedures, turn off the printer, disconnect the power cord from the AC outlet, and con-
tact your Compuprint dealer or a Compuprint Customer Service Center for assistance.
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