User guide
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If files that contain embedded bitmap graphics print incorrectly, it is because the bitmaps are being
sent as actual binary data and binary data cannot be printed via serial or parallel interfaces.
Most major application packages have provisions to print using either “binary postscript” (for
printers connected to the network via LocalTalk) or “hex postscript” (for printers connected to the
network via a serial port or parallel port). If your application does not have this provision, ask the
application vendor for an upgrade version or “patch” that will add the “hex postscript” function.
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If you are experiencing an error that is not listed in this chapter, or if you are unable to fix the error,
contact your point of purchase or Technical Support.
When you report a problem, please provide the following information:
• Your name, and your company name, address, and phone number
• Printer model number
• Printer serial number
• Software version (use the Show Server command to display)
• Network configuration, including the information from a Netstat command
• Description of the problem
• Debug report (stack dump), if applicable
• Status of the unit when the problem occurred (please try to include information on user and
network activity at the time of the problem).
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