User manual

Troubleshooting

A78408356-00352

Print Quality Problems

The following table is useful for identifying and solve print quality

problems.

Problem Cause Solution

Fading print The ribbon is not fed Check that the ribbon is

correctly inserted (see

“Installing the Ribbon

Cartridge”.

Turn the ribbon tension knob

to verify, that the ribbon is

not blocked.

If the problem is not solved,

change the ribbon cartridge.

The ribbon is used up

or torn

Change the ribbon cartridge.

Paper damaged

after printing

The paper does not

correspond to the

specifications given in

this manual or was not

loaded according to the

indications given

Verify that the paper

corresponds to the

specifications and has been

loaded according to the

indications given.

Hexadecimal Dump

If you need to check the data transmission and want to print in

hexadecimal mode, proceed as follows:

Press the

EJECT

key until all leds briefly light up while powering the

printer on.

The data sent to the printer are printed in three columns where

the first column indicates the number of the line, the second shows

the hexadecimal values corresponding to the transferred data and

the third column shows the corresponding ASCII values.

To exit form the hexadecimal mode turn off the printer.