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Exclusions
14. You are not entitled to claim under this Product Warranty if any one or more of the
following apply:
• You do not register your Product with us within 45 days of buying it, as
explained in paragraph 4.
• You do not comply with the instructions and/or guidelines which are
supplied with the Product or are available on our website
(www.composite-prime.com) or any other instructions or guidance provided to you
by us, the manufacturer, a reseller or the outlet from which you purchased the
Product. This includes, but is not limited to, there being improper spacing between
joists and/or insucient gaps between boards and not providing a sucient
gradient for water runo and drainage.
• Third party joist protection including, but not limited to, damp proof membrane,
will void the warranty.
• Your use of the Product is considered by us (acting reasonably) to be beyond normal
use and/or service conditions.
• Your use of the Product is not recommended by us or UK building codes and
practices.
• The Product has suered damage caused by an Act of God (such as flooding,
hurricanes or earthquakes) or war.
• Your claim relates to staining of the Product by foreign substances such as oil,
fat, grease, chemicals or any other substance introduced to the Product or caused
by organic matter such as mildew that’s been allowed to grow on the product.
• Your claim relates to normal weathering of the Product, including but not limited
to that caused by exposure to sunlight, weather and atmosphere, each of which may
cause the coloured surface to fade.
• The Product has been improperly handled or stored, or abused or neglected. HD
Deck® must be stored on a flat solid surface. HD Deck® should not be stored on rack
or rail systems.
• The Product has been modified or otherwise treated in a manner not intended by us,
including but not limited to mitre and bevel cuts and routing.
• Your Product has suered decay caused by metal fasteners.
• Your claim relates to ordinary wear and tear of the Product including but not limited
to scratching and gouging.
• You have wilfully neglected the Product.
• The Product has been damaged by animals including but not limited to pets, wildlife
and vermin.
• The Product has been installed on land or a supporting structure that is not stable,
moves, collapses or is susceptible to distortion or land subsidence.
• You have not paid for the Product in full.
• The Product has been installed outside of the UK.
Making a claim
15. If you have a claim under this Product Warranty your report must be submitted to the
company/retailer the product was purchased in writing and include a minimum of two
photos showing the extent of the problem within 30 days of the date that you discover
the fault with the Product, and in any event no later than the end of the Warranty Period
referred to in paragraph 7 above.
16. You will be required to complete a form and your claim must include the following:
• original proof of purchase of the Product
• detailed statement explaining the defect
• date of installation
• address of installation
• company name and address of installers of the Product
• photographs of defect
• photographs of the installation
• photographs of the failed Product in situ
17. We may request further information from you and/or ask to visit your home to view
the Product and assess it further. After reviewing all information, we will tell you
whether the fault falls within the scope of this Product Warranty. If it does, we will
make arrangements with you to provide the relevant whole or part replacement.
Governing law and jurisdiction
18. This Guarantee is governed by and interpreted in accordance with the laws of England
and Wales. The relevant courts of the United Kingdom will have exclusive jurisdiction in
relation to this Product Warranty.
Your legal rights
19. You have legal rights in relation to the Product (such as under the Consumer Rights
Act 2015) which are also known as ‘statutory rights’, and these are not aected by this
Product Warranty.
HD Deck
®
Commercial Product Limited Warranty