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HD Deck
®
Commercial Product Limited Warranty
PLEASE READ THIS PRODUCT WARRANTY CAREFULLY BEFORE YOU INSTALL THE PRODUCT.
IN PARTICULAR, PLEASE NOTE THAT YOU MUST COMPLY WITH CERTAIN INSTRUCTIONS
RELATING TO ITS INSTALLATION AND MAINTENANCE TO BE ABLE TO CLAIM UNDER THIS
PRODUCT WARRANTY. YOUR ATTENTION IS ALSO PARTICULARLY DRAWN TO PARAGRAPHS 7
TO 12 RELATING TO OUR LIABILITY UNDER THIS WARRANTY.
Introduction
1. We, Composite Prime® Limited, provide this Product Warranty. We are a limited company
registered in England & Wales with number 09870490 and our registered oce is at
10-12 The Grove, Ilkley, LS29 9EG, United Kingdom.
2. This Product Warranty is provided to the person who purchases the HD Deck® XS,
HD Deck® 150, HD Deck® 3D, HD Deck® Dual or HD Deck® Pro wood-plastic composite
product (the “Product”) from one of our authorised distributors, stockists or agents,
for installation in light commercial environment located in the UK (“you”). It is not
transferable.
3. For the purposes of this Product Warranty, the “Product” does not include the screws,
clips and other accessories which are ancillary to the wood-plastic composite product
(“Accessories”). Accordingly, this Product Warranty does not include or extend to the
Accessories.
Registering your Product - IMPORTANT
4. You must register your Product with us within 45 days of buying it, otherwise you will
not be able to claim through this Product Warranty in the future. You can register your
Product through our website https://www.composite-prime.com/ by completing and
submitting the product warranty registration form, answering some questions, and
uploading some photos of your installed Product. If you do not do this within 45 days of
buying your Product, you will not have the benefit of this Product Warranty in the future.
What we promise about the Product
5. We warrant to you that the Product will be free from material defect in workmanship
and materials and shall not split, splinter, rot or suer structural damage from fungal
decay.
6. Please note that the Product will vary slightly in colour; this Product Warranty does not
cover these variations in colour, colour fade or discolouration. The Product is expected
to weather naturally for its first full seasonal cycle before the colour pigments stabilise.
Warranty period
7. This Product Warranty shall be valid for:
• 5 years from the date that you purchase the Product, if the Product is HD Deck® XS,
HD Deck® 150 or HD Deck® 3D;
• 10 years from the date that you purchase the Product, if the Product is HD Deck® Dual
or HD Deck® Pro .
What we will do if you have a claim under this warranty
8. Our liability for breach of the warranty at paragraph 2 above shall be to replace a
proportion of the Product, the size of that proportion depending upon when you claim,
as follows:
9. We will not be responsible for any costs or expenses incurred with respect to the
removal of any or all of the defective Product or the installation of the replacement
product and materials, including but not limited to the cost of labour, haulage and freight.
10. Paragraph 8 sets out our entire liability for failure of the Product to meet this warranty.
11. You shall only be entitled to a replacement of the whole or part of the Product, not a
refund.
12. Except for any legal responsibility that we cannot exclude in law (such as for death
or personal injury), we are not legally responsible for:
• losses that:
- were not foreseeable to you and us when you bought the Product; or
- that were not caused by any breach on our part;
• business losses; and
• losses to non-consumers.
13. In no circumstances shall our liability under this Product Warranty exceed the
replacement value of the defective part of the product.
Product
Date of claim
(since you purchased the Product)
Proportion of Product
we will replace
HD Deck® XS
HD Deck® 150
HD Deck® 3D
1 years or less 100%
More than 1 years, but 2 years or less 60%
More than 2 years, but 3 years or less 30%
More than 3 years, but 4 years or less 20%
More than 4 years, but 5 years or less 10%
HD Deck® Dual
HD Deck® Pro
2 years or less 100%
More than 2 years, but 5 years or less 60%
More than 5 years, but 7 years or less 40%
More than 7 years, but 9 years or less 20%
More than 9 years, but 10 years or less 10%