Users Manual

On-site Behavior (continued)
Complaints
As a Technician, you will visit businesses and residences to service Compology equipment and there can be
times when you receive a complaints from them
● A complaint is any scenario of the following scenarios:
○ Does not want sensor installed/did not approve installation
○ Was not notified by Hauler
○ Starts asking questions about issues with their service with the Hauler
Responses
● If a complaint is related to sensor installation, offer to come back another time after they have spoken
with the Hauler. Provide letter of authorization and contact information
● If a complaint is related to hauler service, provide contact information for Hauler representative and verify
that they are comfortable with installation.
Reporting
● Report all complaints to the Compology project manager same day.
○ Information needed when giving report:
■ Business/Location Name
■ Address
■ Date & Time
■ Name of individual making complaint
■ Any other useful information
○ Compology main number: 415-848-9169