Specifications

Appendix I Troubleshooting

4. I want to set Compex WPE54AG to its factory default settings.

A. Power up the gateway.

B. Depress the Reset button situated at the back of the device and hold it for 2 to

10 seconds before releasing it.

5. My laptop is not able to access Compex WPE54AG.

A. In the Command Prompt, type ping 192.168.168.1 and press the Enter key.

If you get a reply, your laptop is communicating with the gateway.

If you do NOT

get a reply, please continue with the following steps.

B. Ensure whether your wireless card and driver have been properly installed.

Open the Control Panel. Double-click the System icon. Inside the Device

Manager window, expand the Network Adapters listing and verify whether

the name of your wireless card is listed.

If it does not, power down your laptop. Remove the wireless card from its slot

and re-insert it, ensuring that it properly fits into the slot. Reboot your

computer.

If it does, click on it and press the Properties button. Check whether Device

Status displays this message “This device is working properly”. If it does not,

you will need to uninstall and re-install the software driver.

C. Verify whether your NetPassage gateway and your laptop and/or other

wireless clients have been configured with the same SSID, which is the case-

sensitive name of the wireless network that you are trying to access, and the

same WEP settings.

D. Check whether your NetPassage gateway and your laptop are using the same

frequency channel.