Specifications

Appendix I Troubleshooting

AI Solutions to Common Problems

In this section, we list suggested steps to rectify some common problems that may arise

during the installation and operation of Compex WPE54AG. If you do not find an

answer here, you may also visit the corporate Compex website at

www.compex.com.sg

www.cpx.com.

1. I want to know whether Compex WPE54AG is connected to the Internet.

A. Open a Command Prompt

For Windows 98/98SE/ME, please click the Start button and Run. In the

Open field within the Run dialog box, type in command. Press the Enter key

or click the OK button.

For Windows 2000 and XP, please click the Start button and Run. In the

Open field within the Run dialog box, type in cmd. Press the Enter key or

click the OK button.

B. In the Command Prompt, type ping 192.168.168.1 and press the Enter key.

You will get a reply if the PC is communicating with the NetPassage gateway.

If you do NOT

get a reply, ensure that your settings are correct before trying

again. Your computer MUST

be in the same subnet as Compex WPE54AG.

C. In the Command Prompt, type ping www.compex.com.sg and press the Enter

key.

Obtaining a reply means that you are connected to the Internet.

Otherwise, you may want to ping another known host.

Getting no reply from any of the other hosts that you have tried, suggests that

your connection may be having problems.