Specifications

If you do not get an SRN, the disk formatting may be incompatible with the
system (the disk was most likely formatted on a different type of using system).
1) Format the pdisk.
2) Issue the system cfgmgr command.
3) Retry the Configuration Verification service aid.
3. If the problem remains, a software error has probably occurred. Call your support
center for assistance.
Step 2010-3
Have the system diagnostics or problem determination procedures given you a
5-digit SRN for the SSA hot-swap disk drive?
NO Go to “Step 2010-4”.
YES Go to “Service Request Numbers (SRNs)” on page 411.
Step 2010-4
If the system diagnostics are available, go to “Step 2010-5”.
If the stand-alone diagnostics are available, but the system diagnostics are not
available, run the stand-alone diagnostics, then go to “Step 2010-5”.
If the system diagnostics and stand-alone diagnostics are not available, go to “Step
2010-1” on page 72.
Step 2010-5
Run the diagnostics in the problem determination mode.
Note: Do not run the advanced diagnostics, because errors are logged on other using
systems that share the same loop.
Did the diagnostics give you a 5-digit SRN for the SSA hot-swap disk drive?
NO Go to “Step 2010-6”.
YES Go to “Service Request Numbers (SRNs)” on page 411.
Step 2010-6
Are all LEDs off on the drives in a 6 pack?
NO Go to step “Step 2010-9” on page 74.
YES Go to “Step 2010-7”.
Step 2010-7
Are any power cables loose or in need of replacement?
NO Go to “Step 2010-8” on page 74.
Chapter 3. Maintenance Analysis Procedures 73