Bull ESCALA T610, PL 400T and PL 600T Service Guide ORDER REFERENCE 86 A1 40KX 03
Bull ESCALA T610, PL 400T and PL 600T Service Guide Hardware May 2002 BULL CEDOC 357 AVENUE PATTON B.P.
The following copyright notice protects this book under the Copyright laws of the United States of America and other countries which prohibit such actions as, but not limited to, copying, distributing, modifying, and making derivative works. Copyright Bull S.A. 1992, 2002 Printed in France Suggestions and criticisms concerning the form, content, and presentation of this book are invited. A form is provided at the end of this book for this purpose.
Contents Safety Notices . . . . . . . . . . . . . . . . . . . . . . . . xi Electrical Safety . . . . . . . . . . . . . . . . . . . . . . . xii Laser Safety Information . . . . . . . . . . . . . . . . . . . . . xii Laser Compliance . . . . . . . . . . . . . . . . . . . . . . xii Data Integrity and Verification . . . . . . . . . . . . . . . . . . xv About This Book . . . . . . . . . . . . . . . . . . . . . . xvii ISO 9000 . . . . . . . . . . . . . . . . . . . . . . . . .
Riser Card Memory Placement Rules . . . . . Logical and Physical Locations . . . . . . . . Physical Location Codes . . . . . . . . . . Location Code Format . . . . . . . . . . Multiple FRU Callout Instructions . . . . . . . AIX Location Codes . . . . . . . . . . . . AIX and Physical Location Code Reference Tables . Memory Riser Card and Memory DIMM Locations . One-Way Processor Card Memory DIMM Locations Specifications . . . . . . . . . . . . . . Dimensions . . . . . . . . . . . . . . Weight . . . . . . . .
Step 2010-8 . . . . Step 2010-9 . . . . Step 2010-10 . . . Step 2010-11 . . . Step 2010-12 . . . Step 2010-13 . . . MAP 2323: SSA hot-swap Step 2323-1 . . . . Step 2323-2 . . . . Step 2323-3 . . . . MAP 2324: SSA hot-swap . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . disk drive Intermittent Link . . . . . . . . . . . . . . . . . . . . . . . . . . . disk drive RAID . . . Chapter 4. Checkpoints . . IPL Flow . . . . . . . .
vi Service Guide General User Menu . . . . . . . . . . . . . . . . . . . . . Privileged User Menus . . . . . . . . . . . . . . . . . . . . Main Menu. . . . . . . . . . . . . . . . . . . . . . . Service Processor Setup Menu . . . . . . . . . . . . . . . . Passwords . . . . . . . . . . . . . . . . . . . . . . . System Power Control Menu . . . . . . . . . . . . . . . . . System Information Menu . . . . . . . . . . . . . . . . . .
SCSI Utilities . . . . . . . . . Select Console . . . . . . . . MultiBoot . . . . . . . . . . Select Language . . . . . . . . OK Prompt. . . . . . . . . . Exiting System Management Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293 293 294 297 297 297 Chapter 9. Removal and Replacement Procedures . . . . Handling Static-Sensitive Devices . . . . . . . . . . .
viii Removal . . . . . . . . . . . . . . . . . . . . . Replacement . . . . . . . . . . . . . . . . . . . . System Memory Options . . . . . . . . . . . . . . . . . Memory Placement with a One-Way Processor Card . . . . . . . Memory Placement for a Memory Riser Card . . . . . . . . . Memory DIMMs . . . . . . . . . . . . . . . . . . . . Removing Memory DIMMs . . . . . . . . . . . . . . . Replacement . . . . . . . . . . . . . . . . . . . . Processor Card . . . . . . . . . . . . . . . . . . . Removal . . . . .
Appendix A. Environmental Notices. Product Recycling and Disposal . . . Acoustical Noise Emissions . . . . Declared Acoustical Noise Emissions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Appendix B. Notices . . . . . . . . . . . . . . . . 377 Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
x Service Guide SSA Loops and Links . . . . The SSA Adapter . . . . Disk Drive Module Strings. . Pdisks, Hdisks, and Disk Drive Rules for SSA Loops . . . Loops and Data Paths . . . . . . . . . . . . . . . . . . . . . . . . . . . Module Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Index . . . . . . . . . . 427 . . . . . . . . . . . . . . . .
Safety Notices A danger notice indicates the presence of a hazard that has the potential of causing death or serious personal injury. Danger notices appear on the following pages: v xii v 48 v 299 v 329 A caution notice indicates the presence of a hazard that has the potential of causing moderate or minor personal injury. Caution notices appear on the following pages: v xii v xii v 48 v 299 v 359 Note: For a translation of these notices, see the System Unit Safety Information manual, order number SA23-2652.
Electrical Safety Observe the following safety instructions any time you are connecting or disconnecting devices attached to the server. DANGER An electrical outlet that is not correctly wired could place hazardous voltage on metal parts of the system or the devices that attach to the system. It is the responsibility of the customer to ensure that the outlet is correctly wired and grounded to prevent an electrical shock.
CAUTION: All IBM laser modules are designed so that there is never any human access to laser radiation above a class 1 level during normal operation, user maintenance, or prescribed service conditions. Data processing environments can contain equipment transmitting on system links with laser modules that operate at greater than class 1 power levels. For this reason, never look into the end of an optical fiber cable or open receptacle.
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Data Integrity and Verification These computer systems contain mechanisms designed to reduce the possibility of undetected data corruption or loss. This risk, however, cannot be eliminated. Users who experience unplanned outages, system failures, power fluctuations or outages, or component failures must verify the accuracy of operations performed and data saved or transmitted by the system at or near the time of the outage or failure.
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About This Book This book provides maintenance information that is specific to the 25F/80, 256/F0 and 256/F1, as well as to adapters and attached devices that do not have their own service information. In this book, the 25F/80, 256/F0 and 256/F1 are hereafter referred to as the ″system″ or the ″server.″ This book also contains Maintenance Analysis Procedures (MAPs) that are not common to other systems. MAPs that are common to all systems are contained in the Diagnostic Information for Multiple Bus Systems.
v Clustered Eserver Installation and Service Guide, order number SA22-7863, is intended to help users and service representatives work with and diagnose problems with clustered Eserver systems. Trademarks The following terms are trademarks of International Business Machines Corporation in the United States, other countries, or both: v AIX Other company, product, and service names may be trademarks or service marks of others.
Chapter 1. Reference Information This chapter provides an overview of the system, including a logical description and a physical overview of the system. Additional details pertaining to the system are also provided. These include: v Memory overview and placement rules v General description of the operator panel v System location rules and descriptions v Powering on and off the system v Power flow v Data flow Overview This system is a high-performance entry server in a deskside system unit.
Bus Architecture Ten PCI slots are available: v Six of the slots are 64-bit PCI full-sized slots at 66 MHz, 3.3 volts. v Four of the slots are 64-bit PCI full-sized slots at 33 MHz, 5 volts. v Bus 1 contains: – PCI slot 3 – PCI slot 4 – PCI slot 5 – Integrated Ultra2 SCSI v Bus 2 contains: – PCI slot 6 – PCI slot 7 – PCI slot 8 – Integrated Ethernet (32-bit) v Bus 3 contains: – PCI slot 9 – PCI slot 10 – PCI slot 11 – PCI slot 12 The PCI buses support both 32-bit and 64-bit adapters.
v Minimum configuration is either one 600 MHz processor, which has 2 MB of L2 cache, or one 750 MHz processor, which has 8 MB of L2 cache. v Two or four 600 MHz processors, each with 4 MB of L2 cache. v Two or four 750 MHz processors, each with 8 MB of L2 cache. Memory v 256 MB (minimum) to 32 GB (maximum). v One or two memory riser cards; each riser card has 16 sockets. 128 MB, 256 MB, 512 MB and 1 GB dual inline memory modules (DIMMs) are available.
Operator Panel v 32-character LED diagnostics display v Power and Reset buttons Input/Output Ports v 25-pin parallel v 9-pin serial (4) v Keyboard v Mouse v Ultra 2 SCSI LVD v 10/100BaseT Ethernet Security Features v Power-on password v Privileged-access password v Unattended start mode 4 Service Guide
Data Flow with One-Way Processor System Board Processor Card (1 way only) L2 Memory Controller 6XX Bus 0 P SMI SMI SMI BUS 0, 1 SMI BUS 2, 3 Memory Card (1 only is optional) SMI SMI SMI SMI RIO (2) 256 MB - 16 GB PCI Host Bridge 64-bit PCI Bus 1 64-bit PCI Bus 2 Converged Support Processor PCI to PCI Bridge 2 PCI to PCI Bridge 1 SCSI 3.3 V 3.3 V 3.3 V S L O T 3 S L O T 4 S L O T 5 10/100 E’net PCI to PCI Bridge 3 5V 5V 3.3 V 3.3 V 3.
Data Flow with Two- to Six-Way Processor System Board 2-Way System L2 6-Way System P Memory Controller 6XX Bus 0 L2 P L2 P P P P L2 4-Way System SMI BUS 2, 3 L2 P SMI SMI SMI SMI P RIO (2) L2 256 MB - 32 GB PCI Host Bridge 64-bit PCI Bus 1 64-bit PCI Bus 2 Converged Support Processor PCI to PCI Bridge 2 PCI to PCI Bridge 1 SCSI Service Guide L2 OR SMI BUS 0, 1 Memory Cards (1 or 2) 6 L2 6XX Bus 1 3.3 V 3.3 V 3.
Power Flow The following diagram shows the right side of the system with the cover removed. 19 18 20 17 16 1 15 14 13 2 12 11 10 9 8 1 2 3 4 5 6 7 8 9 10 110 V ac/220 V ac power into system board assembly 110 V ac/220 V ac power into power supply V1 2.5 V dc out of power supply V1 into system board 2.5/3.3 V dc out of power supply V1 into system board 3.
Powering Off and Powering On the System This section provides procedures for powering off and powering on the system. Powering Off the System If the system is operating under AIX, type the shutdown command to power off the system.
Console Strategy The firmware starts a console-selection sequence at system boot time if any of the following is true: v A console has not yet been selected. v A previous console selection sequence timed out. v A change in the system configuration affects the console (keyboard installed/removed, mouse installed/removed, graphics adapter installed/removed or moved to another PCI slot).
The POST screen displays the following words: Memory Memory test Keyboard Initialize the keyboard and mouse. The window for pressing a key to access the System Management Services, or to initiate a service mode boot, is now open. See “POST Keys” for more information.
6 Key The numeric 6 key works like the numeric 5 key, except that firmware uses the customized service mode bootlist that was set up using the AIX service aids. 8 Key To enter the open firmware command line, press the numeric 8 key after the word keyboard displays and before the last word (speaker) displays during startup. After you press the 8 key, the remaining POST indicators display until initialization completes.
System Unit Locations Front View 1 2 14 3 4 13 5 6 12 7 11 8 10 1 12 2 Media Bay (Optional Drive): Bay D17 This position is for installing an optional media device. CD-ROM Drive: Bay D16 3 Diskette Drive: Bay D15 9& 10 4 Operator Panel Display 11 14 Service Guide 5& 6 7& 8 9 Two-Position SCSI Disk Drive Bay: Bay D14 (top), Bay D13 (bottom). Bays for the installation of two SCSI disk drives. Disk Drive Bay: Bank DB2 (top), Bay DB1 (bottom) (SES or SSA).
Rear View 1 12 11 14 13 64-bit 5V Slots at 33MHz 10 64-bit 3.3V Slots at 66MHz 09 08 07 06 05 04 03 12 64-bit 5V Slots at 33MHz 64-bit 3.3V Slots at 66MHz 2 3 4 11 10 1& 2 3 4 5 6 7 9 7 8 Expansion Slots: For adding PCI adapters. 1 Expansion Slot C12 2 Expansion Slot C3 Test Port: For testing during manufacturing. Parallel Port: For connecting a parallel printer or other parallel devices. External SCSI Port: For connecting external SCSI devices.
System Board 1 . . . 2 3 4 5a 6 5b 7 8 9 10 11 12 13 16 12 13 17 14 15 1& 2 3 4 5 Expansion Slots: For adding PCI adapters. 1 Expansion Slot C12 2 Expansion Slot C3 Test Port: For manufacturing use only. Parallel Port SCSI Port v 5a Internal Port 1 speed must be set to fast/wide 6 7 v 5b External Port 2 Ultra-2 Processor Card Connector 100BaseT Ethernet Port 811 9-Pin Serial Ports: For a TTY terminal, modem, or other serial devices.
Operator Panel The following diagram shows the locations of the operator panel display and the operator panel pushbuttons. 1 2 4 5 6 7 R 11 10 1 2 3 4 5 6 3 9 8 Power-On Button Power-On LED (Green) System Attention LED (Yellow) SCSI Activity LED (Green) LAN Activity LED (Green) Operator Panel Display 7 8 9 10 11 Speaker Serial Number Plate Reset Icon Reset Button Service Processor Reset Button Note: The service processor reset button must be activated very carefully.
v When you are installing a memory riser card: – Memory DIMMs must be moved from the one-way processor card to the memory riser card. – The memory riser card must then have a minimum of 1 quad (four DIMMs). Riser Card Memory Placement Rules The rules for memory riser cards are as follows: v Memory quads must contain DIMMs of equal memory size. v Quad memory size may be mixed on a riser card.
The period (·) identifies sublocations (DIMMs on a memory riser card, SCSI addresses, cables). The following are examples: v P1-M1.4 identifies DIMM 4 on memory riser card 1 plugged into planar P1. v P1-C1.1 identifies processor 1 on processor card 1 plugged into planar P1. v P2-Z1-A3.1 identifies a SCSI device with SCSI address of LUN 1 at SCSI ID 3 attached to SCSI bus 1 from planar 2. v P1-I2#E3.
AIX Location Codes The basic formats of the AIX location codes are as follows: v For non-SCSI devices/drives: – AB-CD-EF-GH v For SCSI devices/drives: – AB-CD-EF-G,H For planars, cards, and non-SCSI devices, the location code is defined as follows: AB-CD-EF-GH | | | | | | | Device/FRU/Port ID | | Connector ID | devfunc Number, Adapter Number or Physical Location Bus Type or PCI Parent Bus v The AB value identifies a bus type or PCI parent bus as assigned by the firmware.
For SCSI devices, the location code is defined as follows: AB-CD-EF-G,H | | | | | | | | | Logical Unit address of the SCSI Device | | | Control Unit Address of the SCSI Device | | Connector ID | devfunc Number, Adapter Number or Physical Location Bus Type or PCI Parent Bus AB-CD-EF are the same as non-SCSI devices. G defines the control unit address of the device. Values of 0 to 15 are valid. H defines the logical unit address of the device. Values of 0 to 255 are valid.
AIX and Physical Location Code Reference Tables The following diagrams identify the physical locations in the system. These locations correspond to the tables on “System Location Codes” on page 24, which contain location codes that are used to identify functional units in the system. The following diagram shows the right side of the system with the cover removed.
System Board Locations Slot Name C12 C11 C10 C9 C8 C7 C6 C5 C4 C3 Physical AIX Location Location Codes Codes 31-08 34-08 37-08 3A-08 27-08 2A-08 2D-08 14-08 17-08 1A-08 P1-I 12 P1-I 11 P1-I 10 P1-I 9 P1-I 8 P1-I 7 P1-I 6 P1-I 5 P1-I 4 P1-I 3 01-R1 11-08 Debug P1-R1 P1-Z1 P1-C1 11-09 21-08 01-S4 01-S2 01-S3 01-S1 01-K1 01-O1 P1-Z2 P1-E1 P1-S4 P1-S2 P1-S3 P1-S1 P1-K1 P1-O1 Battery Fan Connector 00-00 P1-M1 00-00 P1-M2 Note: See “System Board” on page 14 for descriptions of connectors. Chapter 1.
Memory Riser Card and Memory DIMM Locations 22 Service Guide (15) A (16) A (13) B (14) B (11) C (12) C (9) D (10) D (7) D (8) D (5) C (6) C (3) B (4) B (1) A (2) A Location Code Memory DIMMs P1-M1.n Memory DIMMs on riser card 1 (n denotes DIMM number) P1-M2.n Memory DIMMs on riser card 2 (n denotes DIMM number) P1-M1.1 x4 Memory quad A (DIMMs 1, 2, 15, 16) P1-M1.3 x4 Memory quad B (DIMMs 3, 4, 13, 14) P1-M1.5 x4 Memory quad C (DIMMs 5, 6, 11, 12) P1-M1.
One-Way Processor Card Memory DIMM Locations (8) A (7) B (6) C (5) D (4) D (3) C (2) B (1) A Location Code Memory DIMMs P1-C1-Mn Memory DIMMs on processor card (n denotes DIMM number) P1-C1-M1 x2 Memory pair A (DIMMs 1 and 8) P1-C1-M2 x2 Memory pair B (DIMMs 2 and 7) P1-C1-M3 x2 Memory pair C (DIMMs 3 and 6) P1-C1-M4 x2 Memory pair D (DIMMs 4 and 5) P1-C1-M1 x8 All memory DIMMs on processor card Chapter 1.
System Location Codes If a returned value is not listed in this table, see ″Physical Location Code Standard Prefixes″ under ″Diagnostic Numbers and Codes″ in Diagnostic Information for Multiple Bus Systems. FRU Name Slot Location Name Code System board Processor Card P1-C1 00-00 P1-C1 00-02 Processor 3 P1-C1 00-04 Processor 4 P1-C1 00-06 Processor 5 P1-C1 00-08 Processor 6 P1-C1 00-0A Memory DIMMs (1-way) P1-C1-M1 to 00-00 P1-C1-M8 M01 P1-M1 00-00 P1-M1.1 to P1-M1.
FRU Name Slot Location Name Code AIX Location Code Physical Logical Connection Connection C03 P1/I3 10-5A J10, 64 BIT PCI to PCI See Note 1 Bridge 1 on page 29. P1-I3 1A-08 to 1A-0F or 1B-xx or 1C-xx J10, 64 BIT PCI to PCI See Note 1 Bridge 1 on page 29. P1/I4 10-5C J11, 64 BIT PCI to PCI See Note 1 Bridge 1 on page 29. P1-I4 17-08 to 17-0F or 18-xx or 19-xx J11, 64 BIT PCI to PCI See Note 1 Bridge 1 on page 29. P1/I5 10-5E J12, 64 BIT PCI to PCI See Note 1 Bridge 1 on page 29.
FRU Name Slot Location Name Code AIX Location Code Physical Logical Connection Connection P1-I7 2A-08 to 2A-0F or 2B-xx or 2C-xx J14, 64 BIT PCI to PCI See Note 1 Bridge 2 on page 29. P1/I8 20-5E J14, 64 BIT PCI to PCI See Note 1 Bridge 2 on page 29. PCI Slot 8 Device P1-I8 27-08 to 27-0F or 28-xx or 29-xx J14, 64 BIT PCI to PCI See Note 1 Bridge 2 on page 29.
FRU Name Slot Location Name Code AIX Location Code Physical Logical Connection Connection J19, 64 BIT PCI to PCI See Note 1 Bridge 3 on page 29.
FRU Name 28 Service Guide Slot Location Name Code AIX Location Code Physical Logical Connection Connection DASD 6-Pack 1, Drive 1 D1 B1.1 SCSI: xx-xx-00-8,0 SSA: See Note 4 on page 29. DASD 6-Pack 1, Drive 2 D2 B1.2 SCSI: xx-xx-00-9,0 SSA: See Note 4 on page 29. DASD 6-Pack 1, Drive 3 D3 B1.3 SCSI: xx-xx-0010,0 SSA: See Note 4 on page 29. DASD 6-Pack 1, Drive 4 D4 B1.4 SCSI: xx-xx-0011,0 SSA: See Note 4 on page 29. DASD 6-Pack 1, Drive 5 D5 B1.
FRU Name Slot Location Name Code AIX Location Code Physical Logical Connection Connection DASD 6-Pack 2, Drive 3 D9 B2.3 SCSI: xx-xx-0010,0 SSA: See Note 4. DASD 6-Pack 2, Drive 4 D10 B2.4 SCSI: xx-xx-0011,0 SSA: See Note 4. DASD 6-Pack 2, Drive 5 D11 B2.5 SCSI: xx-xx-0012,0 SSA: See Note 4. DASD 6-Pack 2, Drive 6 D12 B2.6 SCSI: xx-xx-0013,0 SSA: See Note 4. 2-Pack DASD Drive 1 D13 P1-Z1-A4 11-08-00-4,0 See Note 2. 2-Pack DASD Drive 2 D14 P1-Z1-A2 11-08-00-2,0 See Note 2.
v Depth - 728 mm (28.7 inches) Weight 70 kg (155 lb) Minimum to 95 kg (209 lb) Maximum Operating Environment Temperature - 10° to 38°C (50° to 100°F) Humidity - 8% to 80% noncondensing Wet Bulb - 23° C (73° F) operating and nonoperating Maximum Altitude - 2135 m (7000 feet) Operating Voltage 100 to 125 V ac 50 to 60 Hz: v Power Source Loading 0.86kVA maximum v Electrical Output 780 watts 200 to 245 V ac 50 to 60 Hz v Power Source Loading 1.
Acoustics v Non-Redundant: – 2 Way/4 Way: Operating Idle 6.1 Bels 5.9 Bels v Redundant: – 6 Way: Operating Idle 6.8 Bels 6.6 Bels System Service Clearances Install the system so that it can be moved to an area providing 457 mm (18 in.) on the front and 457 mm (18 in.) on the left side. External AC Power Cables To avoid electrical shock, a power cable with a grounded attachment plug is provided. Use only properly grounded outlets.
If the inspection indicates an unacceptable safety condition, the condition must be corrected before anyone can service the machine. Note: The owner of the server is responsible to correct any unsafe condition. Perform the following checks: 1. Check the covers for sharp edges and for damage or alterations that expose the internal parts of the server unit. 2. Check the covers for proper fit to the server unit. They should be in place and secure. 3. Perform the appropriate power-off procedures. 4.
Chapter 2. Diagnostics Overview Models 25F/80, 256/F0, and 256/F1 systems use an integrated set of software diagnostic procedures to facilitate isolation of failing components and system maintenance. This book, along with the Diagnostic Information for Multiple Bus Systems, are the basis of the diagnostic procedures for Models 25F/80, 256/F0, and 256/F1 systems.
The Power MAP deals with isolation of components to diagnose a power problem. The nature of power problems can be related to powering on and down the system, or power failures that can occur after power is turned on. The Minimum Configuration MAP is used to locate defective components not found by normal diagnostics or error-isolation methods. This MAP provides a systematic method of isolation to the failing item or items.
Note: Certain checkpoints may remain in the display for long periods of time. A spinning cursor is visible in the upper-right corner of the display during these periods to indicate that system activity is continuing. Error Codes If a fault is detected, an 8-digit error code is displayed in the operator panel display. A location may be displayed at the same time on the second line of the display. Checkpoints can become error codes if the system fails to advance past the point at which the code was presented.
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Chapter 3. Maintenance Analysis Procedures (MAPs) This chapter contains maintenance analysis procedures (MAPs) for the Models 25F/80, 256/F0, and 256/F1 systems. Entry MAP Use the following table to determine your starting point. When possible, run online diagnostics in service mode. Online diagnostics perform additional functions, compared to standalone diagnostics. This ensures that the error state of the system is captured in NVRAM for your use in fixing the problem.
Symptom Starting Point The system stops and a 4-digit number beginning with 0 or 2 is displayed in the operator panel display. Go to the Fast Path MAP in the Diagnostic Information for Multiple Bus Systems. The system will not boot. Go to “Quick Entry MAP”. All other symptoms. Go to “Quick Entry MAP”. Quick Entry MAP Quick Entry MAP Table of Contents Problem Description Page No.
Symptom Action Service Actions You have parts to exchange or a corrective action to perform. 1. Go to Chapter 9, “Removal and Replacement Procedures” on page 299. 2. Go to ″MAP 410: Repair Checkout″ in Diagnostic Information for Multiple Bus Systems. You need to verify that a part exchange or corrective action corrected the problem. Go to ″MAP 410: Repair Checkout″ in Diagnostic Information for Multiple Bus Systems. You need to verify correct system operation.
Symptom Action System Stops With A 4-Digit Number That Does Not Begin With 0 or 2 Displayed The system stops and a 4-digit checkpoint that does not begin with 0 or 2 displayed in the operator panel display or on the console. If the number displayed begins with the characters ″8″, ″9″, ″A″, or ″B″, then go to “Service Processor Checkpoints” on page 79. If the number displayed is in the range E1xx-EFFF, make note of any location code that is displayed on the second line of the operator panel.
Symptom Action All display problems. v If using a graphics display: 1. Go to the problem determination procedures for the display. 2. If you do not find a problem, replace the display adapter. 3. If you do not find a problem, suspect the system board. Go to “MAP 1540: Minimum Configuration” on page 52. v If using an ASCII terminal: 1. Make sure that the ASCII terminal is connected to S1. 2. If problems persist, go to the problem determination procedures for the terminal. 3.
Symptom Action All of the system POST indicators are displayed Go to “Boot Problems and Concerns” on on the system console, the system pauses and page 96. then restarts. The term POST indicators refers to the device mnemonics that appear during the power-on self-test (POST). The system stops and all of the POST Go to “MAP 1540: Minimum Configuration” on indicators are displayed on the system console. page 52 to isolate the problem.
Symptom Action The SMS configuration list or boot sequence selection menu shows more SCSI devices attached to a controller/adapter than are actually attached. A device may be set to use the same SCSI bus ID as the control adapter. Note the ID being used by the controller/adapter (this can be checked or changed through an SMS utility), and verify that no device attached to the controller is set to use that ID. If settings do not appear to be in conflict: 1. Replace the SCSI cable. 2. Replace the device.
Symptom Action You do not have a determined symptom. Go to MAP 0020: Problem Determination Procedure in Diagnostic Information for Multiple Bus Systems. You Cannot Find the Symptom in this Table Go to MAP 0020: Problem Determination Procedure in Diagnostic Information for Multiple Bus Systems. All other problems. MAP 1020: Problem Determination Purpose of this MAP Use this MAP to get an error code if you were not provided with one by the customer or you are unable to load diagnostics.
Reboot Policy From the System Power Control Menu, go to the Reboot/Restart Policy Setup Menu and set: 1. Number of reboot attempts to 0 (zero) 2. Use OS-Defined restart policy to No 3. Enable supplemental restart policy to No. Call Out From the Call-In/Call-Out Setup Menu, go to the Serial Port Selection Menu and disable call-out on both serial ports. Be prepared to record code numbers and use those numbers in the course of analyzing a problem. Go to “Step 1020-1”.
Symptom Action The system does not respond when the password is entered. Go to “Step 1020-2” on page 47. The system stopped. A POST indicator is displayed on the system console and an eight-digit error code is not displayed. If the POST indicator represents: v Memory, go to “MAP 1540: Minimum Configuration” on page 52. v Keyboard 1. Replace the keyboard cable. 2. Replace the keyboard. 3. Go to “MAP 1540: Minimum Configuration” on page 52. v Network, go to “MAP 1540: Minimum Configuration” on page 52.
Step 1020-2 There is a problem with the keyboard. Find the type of keyboard you are using in the following table; then follow the instructions given in the Action column. Keyboard Type Action Type 101 keyboard (U.S.). Identified by the size Record error code M0KBD001; then go to “Step of the Enter key, which extends into only one 1020-3”. horizontal row. Type 102 keyboard (W.T.). Identified by the size Record error code M0KBD002; then go to “Step of the Enter key, which extends into two 1020-3”.
MAP 1520: Power Note: This is not a start-of-call MAP. Use this Power MAP only if you have been directed here from a MAP step in Diagnostic Information for Multiple Bus Systems. This procedure is used to locate power problems in system units. If a problem is detected, this procedure helps you isolate the problem to a failing FRU. Observe the following safety notice during service procedures.
Go to “Step 1520-2”. 2. The power LED on the operator panel is flashing, the operator panel display is blank and the power supply fans are turning. Go to “Step 1520-3”. 3. OK, STBY or DIAG STBY is displayed on the operator panel display and the power LED on the operator panel is flashing. There is no indication of activity when the power button is pressed. The power LED does not come on solid and none of the fans, including the fans in the power supplies, start to turn. Go to “Step 1520-3”. 4.
If the symptom did not change and all the FRUs have been exchanged, go to “Step 1520-4”. YES Replace the power supply that you removed. Go to ″MAP 410: Repair Checkout″ in Diagnostic Information for Multiple Bus Systems. Step 1520-4 1. Press the power button to turn off the power. 2. Unplug the system unit power cable from the wall outlet. 3. Exchange the operator panel electronics assembly. 4. Connect the system unit power cable to the wall outlet. 5. Press the power button to turn on the power.
Reinstall the memory DIMMs on the processor card, one pair at a time, until the problem recurs. Replace the memory DIMM pair (one DIMM at a time) that was just installed. v If the memory riser card was just installed, remove all of the memory DIMMs from the memory riser card. If the system does not come up, replace the memory riser card. Reinstall the memory DIMMs on the memory riser card, one quad at a time, until the problem recurs.
4. SCSI device power cable(s), lowest bay to highest bay 5. PCI adapters, lowest slot to highest slot Turn on the power after each part is installed or connected. If the system does not power on or the power LED on the operator panel does not stay on, the most recently installed or connected part is causing the failure. 1. Press the power button to turn off the power. 2. Unplug the system unit power cable from the wall outlet. 3. Install or connect one of the parts in the list. 4.
5. The service processor may have recorded one or more symptoms in its error log. It is a good idea to examine that error log before proceeding (see Service Processor System Information Menu). 6. The service processor may have been set by the user to monitor server operations and to attempt recoveries. You can disable these actions while you diagnose and service the system. If you disable them, make notes of their current settings so that you can restore them easily.
4. Disconnect all external cables (such as parallel, serial 1, serial 2, serial 3, serial 4, keyboard, mouse, 100BaseT Ethernet, SCSI). 5. Remove both side covers, as described in “Removing the Covers” on page 301. 6. Record the slot numbers of the PCI adapters. Label and record the location of any cables attached to the adapters. Disconnect any cables attached to the adapters and remove all the adapters. 7.
Step 1540-3 One of the FRUs remaining in the system unit is defective. Note: If the system stopped with a checkpoint or error code different from the one that directed you to this MAP, perform the action indicated by the new checkpoint or error code. If the new checkpoint or error code has no action indicated or the action does not correct the problem, continue with this step. 1.
3. Connect the system unit power cable to the wall outlet and wait for OK on the operator panel display. 4. Turn on the power. 5. Wait for the operator panel to stabilize at a checkpoint. Note: Checkpoints E1F2 and E1F3 are stable as soon as they appear. Other checkpoints may take up to 3 minutes to ensure stability, depending on system configuration. Does the operator panel stabilize with code E1F2, E1F3, E1F7 or 20EE000B? NO Go to “Step 1540-5”.
Step 1540-6 No failure was detected with this configuration. 1. Turn off the power and unplug the system unit power cable from the wall outlet. 2. Install a quad of memory DIMMs on the memory riser card. 3. Connect the system unit power cable to the wall outlet and wait for OK on the operator panel display. 4. Turn on the power. 5. Wait for the operator panel to stabilize at a checkpoint. Note: Checkpoints E1F2 and E1F3 are stable as soon as they appear.
Repeat this step until the defective FRU is identified or all the FRUs have been exchanged. If the symptom did not change and all the FRUs have been exchanged, call your service support person for assistance. If the symptom has changed, check for loose cards, cables, and obvious problems. If you do not find a problem, return to “Step 1540-1” on page 53, and follow the instructions for the new symptom. YES Go to ″MAP 410: Repair Checkout″ in Diagnostic Information for Multiple Bus Systems. Step 1540-8 1.
If the symptom did not change and all the FRUs have been exchanged, call your service support person for assistance. If the symptom changed, check for loose cards and obvious problems. If you do not find a problem, return to “Step 1540-1” on page 53 and follow the instructions for the new symptom. YES Go to “Step 1540-9”. Step 1540-9 1. Make sure the diagnostic CD-ROM is inserted into the CD-ROM drive. 2. Turn off the power and unplug the system unit power cable from the wall outlet. 3.
3. Connect the signal and power connectors to one of the SCSI devices (CD-ROM drive, tape drive, or disk drive). Do not connect the signal and power connectors to the 2-pack and 6-pack assemblies at this time. 4. Connect the system unit power cable to the wall outlet and wait for OK on the operator panel display. 5. Turn on the power. 6. After the keyboard indicator is displayed, press the numeric 5 key on the directly attached keyboard or the number 5 key on an ASCII terminal keyboard. 7.
7. Enter the appropriate password when you are prompted to do so. Is the ″Please define the System Console″ screen displayed? NO The last device connected or the SCSI cable or CD-ROM is defective. One of the FRUs remaining in the system is defective. In the following order, exchange the FRUs that have not been exchanged: 1. SCSI cable 2. 2-pack assembly. Repeat this step until the defective FRU is identified or all the FRUs have been exchanged.
If the symptom has changed check for loose cards, cables, and obvious problems. If you do not find a problem, return to “Step 1540-1” on page 53 and follow the instructions for the new symptom. YES Repeat this step until all the disk drives are installed. Go to “Step 1540-13”. Step 1540-13 The system is working correctly with this configuration. A 6-pack assembly may be defective. 1. Make sure the diagnostic CD-ROM is inserted into the CD-ROM drive. 2.
4. Connect the system unit power cable to the wall outlet and wait for OK on the operator panel display. 5. Turn on the power. 6. After the keyboard indicator is displayed, press the number 5 key on the directly attached keyboard or the number 5 key on an ASCII terminal keyboard. 7. Enter the appropriate password when you are prompted to do so. Is the ″Please define the System Console″ screen displayed? NO In the following order, exchange the FRUs that have not been exchanged. 1.
3. System board (see note 3 on page 37) Repeat this step until the defective FRU is identified or all the FRUs have been exchanged. If the symptom did not change and all the FRUs have been exchanged, call your service support person for assistance. If the symptom has changed check for loose cards, cables, and obvious problems. If you do not find a problem, return to “Step 1540-1” on page 53 and follow the instructions for the new symptom. YES Go to “Step 1540-16”.
YES Repeat this step until all of the devices are attached. Go to “Step 1540-17”. Step 1540-17 The system is working correctly with this configuration. One of the FRUs (adapters) that you removed is probably defective. 1. Turn off the power and unplug the system unit power cable from the wall outlet. 2. Install a FRU (adapter) and connect any cables and devices that were attached to it. 3. 4. 5. 6.
1. Adapter (last one installed) 2. System board (see note 3 on page 37) If the symptom did not change and all the FRUs have been exchanged, call your service support person for assistance. If the symptom changed, check for loose cards and obvious problems. If you do not find a problem, return to “Step 1540-1” on page 53 and follow the instructions for the new symptom. YES The last device or cable that you disconnected is defective. Exchange the defective device or cable.
Repeat this step until all the FRUs associated with the SRN have been exchanged or diagnostics has run with no trouble found. Run diagnostics after each FRU is exchanged. If the system board or a network adapter is replaced, see note 3 on page 37. Go to ″MAP 410: Repair Checkout″ in Diagnostic Information for Multiple Bus Systems. YES If the symptom did not change and all the FRUs have been exchanged, call your service support person for assistance.
2. Adapter to which the device is attached Repeat this step until the defective FRU is identified or all the FRUs have been exchanged. If the symptom did not change and all the FRUs have been exchanged, call your service support person for assistance. If the symptom has changed, check for loose cards, cables, and obvious problems. If you do not find a problem, return to “Step 1540-1” on page 53 and follow the instructions for the new symptom.
Does the system stop with code 2680 0Dxx, E151, E152, E153, E154, E155, E156, E15F, E170, or E172 displayed on the operator panel? NO Go to ″MAP 410: Repair Checkout″ in Diagnostic Information for Multiple Bus Systems. YES Reinstall the original FRU, then go to “Step 1540-2” on page 53. Step 1540-27 The system is working correctly with this configuration. One of the FRUs (adapters) that you removed is probably defective, 1. Turn off the power and unplug the system unit power cable from the wall outlet.
YES Repeat this step until the defective device or cable is identified or all the devices and cables have been disconnected. If all the devices and cables have been removed, then one of the FRUs remaining in the system unit is defective. To test each FRU, exchange the FRUs in the following order: 1. Adapter (last one installed) 2. System board (see note 3 on page 37) If the symptom did not change and all the FRUs have been exchanged, return to “Step 1540-2” on page 53.
SSA disk drives have light emitting diodes (LEDs) to identify the state of the disk drive (1) shown in the following diagram. 1 Slot LEDs and drive LEDs are visible when the front cover and the disk drive bay cover are removed. The following table defines the amber and green status LEDs. Chapter 3.
Status LEDs LED Status Green (Top) Amber (Bottom) Definition Flashing Drive activity Off Drive not spinning and no activity On Steady Drive spinning and no activity Slow Blink One link not active On Steady Service action Concurrent maintenance Both links are bad Slow Blink Identify only Off Power good MAP 2010: SSA Hot-Swap Disk Drive–Start This MAP is the entry point to the MAPs for the SSA hot-swap disk drive. If you are not familiar with these MAPs, read “Using SSA MAPs” on page 70.
If you do not get an SRN, the disk formatting may be incompatible with the system (the disk was most likely formatted on a different type of using system). 1) Format the pdisk. 2) Issue the system cfgmgr command. 3) Retry the Configuration Verification service aid. 3. If the problem remains, a software error has probably occurred. Call your support center for assistance.
YES Fix or replace the power cables as required. Go to ″MAP 410: Repair Checkout″ in Diagnostic Information for Multiple Bus Systems to verify the repair. Step 2010-8 Replace the backplane. Go to ″MAP 410: Repair Checkout″ in Diagnostic Information for Multiple Bus Systems to verify the repair. Step 2010-9 Is there only one drive with no LEDs on? NO Go to step “Step 2010-10”. YES Replace the following FRUs: 1. Backplane 2.
Step 2010-13 Replace the following: 1. Backplane 2. Disk drive with the second LED flashing Go to ″MAP 410: Repair Checkout″ in Diagnostic Information for Multiple Bus Systems to verify the repair. MAP 2323: SSA hot-swap disk drive Intermittent Link Verification This MAP helps you isolate FRUs that are causing an intermittent SSA link problem. You are here because you have an SRN from the series 21xxx through 29xxx, or you have SRN 33xx.
If the SRN is 33xxx, the second device of the two is located at PAA+1. Note: If the SSA address (AA) in the SRN is higher than the highest SSA address that is displayed for the adapter port (P), that address is the address of the SSA adapter. 3. Go to “Step 2323-3”. Step 2323-3 If a pdisk has a status other than good, use the identify function to find the pdisks on each side of that drive, and replace the defective drive.
Chapter 4. Checkpoints Checkpoints display on the operator panel as the system goes through powering on and the initial program load (IPL). This chapter explains the IPL flow of the system and provides a table that lists checkpoints that you might see in the operator panel. IPL Flow The IPL process starts when ac power is connected to the system.
Phase # Checkpoints on Operator Panel Time in phase (minutes) Major contributors to time in phase Number of processors Number of adapters Amount of memory Checkpoints enable users and service personnel to know what the server is doing, with some detail, as it initializes. These checkpoints are not intended to be error indicators, but in some cases a server could hang at one of the checkpoints without displaying an 8-character error code.
Service Processor Checkpoints Service processor checkpoints are in the range 8xxx to Bxxx. The message OK indicates successful service processor testing and initialization. Firmware checkpoints are listed in “Firmware Checkpoints” on page 85. Note: A spinning (or twirling) slash will be shown in the upper-right corner of the operator panel display while some checkpoints are being displayed. If the slash stops spinning, a hang condition is indicated. Table 1.
Table 1.
Table 1.
Table 1. Service Processor Checkpoints (continued) 82 Service Guide Checkpoint Description Action/ Possible Failing FRU 9184 Firmware image being loaded into service processor’s control storage during firmware update. 1. Remove, then reapply power to the system. If the service processor enters recovery mode, (indicated by A1FD 0000 in the display), attempt to update the firmware again in recovery mode.
Table 1. Service Processor Checkpoints (continued) Checkpoint Description Action/ Possible Failing FRU A80A Flash erase end See note 1 on page 84 A80B Reserved; not used See note 1 on page 84 A80C Reserved; not used See note 1 on page 84 A80D Reserved; not used See note 1 on page 84 A80E Reserved; not used See note 1 on page 84 A80F Service processor dump done See note 1 on page 84 B00B Firmware delaying to determine if MOPs error is the result of power disturbance.
Notes: 1. If the system fails to progress after this checkpoint is put in the display, do the following: a. Activate the service processor pinhole reset switch on the system’s operator panel. b. If the hang repeats, check with service support to see if there is a firmware update that fixes the problem. c. If not, or the update does not fix the problem, change the system board. d. If this procedure does not fix the problem, call service support. 2.
Firmware Checkpoints Firmware uses checkpoints (progress codes) in the range of Exxx to EFFF. These checkpoints occur during system startup and can be useful in diagnosing certain problems. Service processor checkpoints are listed in “Service Processor Checkpoints” on page 79. Attention: If you replace FRUs or perform an action and the problem is still not corrected, go to “MAP 1540: Minimum Configuration” on page 52 unless otherwise indicated in the tables.
Table 2. Firmware Checkpoints (continued) Checkpoint Description Action/ Possible Failing FRU E105 Transfer control to operating system (normal boot). See “Boot Problems and Concerns” on page 96. E10A Load RTAS device tree See the note on page 78. E10B Set RTAS device properties See the note on page 78. E122 RTAS sensor setup complete See the note on page 78. E130 Build device tree See the note on page 78. E134 Create memory node See the note on page 78.
Table 2. Firmware Checkpoints (continued) Checkpoint Description Action/ Possible Failing FRU E15B Transferring control to operating system (service mode boot) See “Boot Problems and Concerns” on page 96. E15C Probe primary 64-bit PCI bus See the note on page 85. E15D Create host PCI controller node See the note on page 85. E15F Adapter VPD probe Follow the repair action listed for checkpoint E151. E162 SP node VPD creation See the note on page 85.
Table 2. Firmware Checkpoints (continued) Checkpoint Description Action/ Possible Failing FRU E17B Processor clock speed check measurement System board. See the note on page 78. E180 Service processor command setup See the note on page 78. E183 Service processor post See the note on page 78. E186 Request PS1 VPD See the note on page 78. E187 Add PS1 VPD to NVRAM and device tree See the note on page 78. E188 Request PS2 VPD See the note on page 78.
Table 2. Firmware Checkpoints (continued) Checkpoint Description Action/ Possible Failing FRU E1C6 Create DMA node See the note on page 78. E1D0 Create PCI SCSI node Perform Repair actions from checkpoint E156. E1D3 Create SCSI block device node (SD) Perform Repair actions from checkpoint E156. E1D4 Create SCSI byte device node (ST) Perform Repair actions from checkpoint E156. E1DB Create floppy controller (FDC) node Replace the system board. See the note on page 78.
Table 2. Firmware Checkpoints (continued) Checkpoint Description Action/ Possible Failing FRU E1F1 Begin selftest sequence on boot device(s). Begin SMS. See the note on page 78. E1F2 Power-on password prompt. Prompt should be visible on the system console. If a console is attached but nothing is displayed on it, go to the “Entry MAP” on page 37 with the symptom ″All display problems.″ E1F3 Privileged-access password prompt Prompt should be visible on the system console.
Table 2. Firmware Checkpoints (continued) Checkpoint Description Action/ Possible Failing FRU E1FD The operator panel alternates between the code E1FD and another Exxx code, where Exxx is the point at which the error occurred. Checkpoint E1FD indicates that an error has occurred during system startup. The display alternates between E1FD and another checkpoint, Exxx, where the error occurred. Check the list of checkpoints for Exxx.
Table 2. Firmware Checkpoints (continued) Checkpoint Description E440 Validate NVRAM, initialize partitions 1. Verify that the system firmware as needed levels are at the current release levels, update as necessary. 2. Replace system board (location: P1) if problem persists. Action/ Possible Failing FRU E441 Generate /options node NVRAM configuration variable properties See the note on page 78. 1. Verify that the system firmware levels are at the current release levels, update as necessary. 2.
Table 2. Firmware Checkpoints (continued) Checkpoint Description Action/ Possible Failing FRU E51y (E511 - E5FF) Where y is not equal to 0. Configure remote I/O subsystem components The E51y (E511 to E5FF) codes are reserved for activities relating to configuration or testing of the I/O subsystem, or remote I/O subsystem. A hang at one of these codes implies that a severe error occurred during the programming of I/O subsystem registers or when interacting with adapters plugged into the system.
Table 2. Firmware Checkpoints (continued) 94 Service Guide Checkpoint Description E604 SSA PCI adapter BIST and If a location code is associated with subsequent POSTs have completed the checkpoint, replace the adapter successfully. identified by the location code. See “Determining Location Code” on page 99. Action/ Possible Failing FRU E605 SSA PCI adapter BIST has completed successfully but the subsequent POSTs have failed.
Table 2. Firmware Checkpoints (continued) Checkpoint Description Action/ Possible Failing FRU E709 Create VPD via SPCN. Replace the system planar, Location: P1. See the note on page 78. E70A Create service processor VPD. Replace the system planar, Location: P1. See the note on page 78. E8xx RTAS initialization problem. Call for support. EAA1 Probe PCI-PCI bridge. Follow the repair actions for checkpoint E151.
Boot Problems and Concerns Depending on the boot device, a checkpoint may be displayed on the operator panel for an extended period of time while the boot image is retrieved from the device. This is particularly true for tape and network boot attempts. If booting from CD-ROM or tape, watch for activity on the drive’s LED indicator. A blinking LED indicates that the loading of either the boot image or additional information required by the operating system being booted is still in progress.
Step 3 Try to boot and run standalone diagnostics against the system, particularly against the intended boot device. If diagnostics boot successfully: 1. Go to the Task Selection Menu and select Display Configuration and Resource List. If the intended boot device is not listed, go to ″MAP 0290: Missing Resource Problem Resolution″ in the Diagnostic Information for Multiple Bus Systems. 2. If an SRN, not an 8-digit error code, is reported, go to the Diagnostic Information for Multiple Bus Systems manual. 3.
Step 5 The CD-ROM drive, SCSI cable, SCSI adapter, graphics adapter, or the system board is most likely defective. A TTY terminal attached to the serial port also can be used to determine if the graphics adapter is causing the problem. This determination is done by removing the graphics adapter, attaching a TTY to the serial port, and retrying standalone diagnostics. If the standalone diagnostics load, replace the graphics adapter. 1. Replace the CD-ROM drive. 2. Replace the SCSI cable. 3.
Chapter 5. Error Code to FRU Index Attention: Start your activity in this chapter by going to “Checkpoint and Error Code Index” on page 100. In this table, you may be asked to perform additional procedures before looking up the actions for a 4-character checkpoint or 8-character error code. The Error Code to FRU Index lists fault symptoms and possible causes. The most likely cause is listed first. Use this index to help you decide which FRUs to replace when servicing the system.
v If the system will boot into the system management services (SMS) menus, the SMS error log will contain the location code associated with the error code. See “Display Error Log” on page 289. v If the system halted when the error occurred, the error code and location can be found in the LCD progress indicator log, which can be accessed using the service processor menus. See “System Information Menu” on page 258, then select ″Read Progress Indicator From Last System Boot″.
Table 3. Checkpoint and Error Code Index (continued) Checkpoint or Error Code What You Should Do Mxxx xxxx Problem Determination-Generated Error Codes Go to “Problem Determination-Generated Error Codes” on page 241, and follow the instructions in the More General Error Code table. Performing Slow Boot On this system, the error code displayed in the operator panel may not indicate the root cause of the problem.
Memory-Related Error Codes You have been directed here because you have an 8-character error code that indicates a problem with system memory. This section will help you isolate to the failing FRU. v If the location code or the service action calls out one DIMM, do the following: 1. Replace the memory DIMM. 2. Replace the memory group (pair or quad). 3. Replace the memory card.
Operator Panel Error Codes Attention: If you replace FRUs or perform an action and the problem is still not corrected, go to “MAP 1540: Minimum Configuration” on page 52 unless otherwise indicated in the tables. If you replace FRUs or perform an action and the problem is corrected, go to ″MAP 410: Repair Checkout″ in Diagnostic Information for Multiple Bus Systems. Note: Do not shut down the system if the FRU was replaced by hot swap. Table 4.
SPCN Error Codes Attention: If a power supply or fan is hot-swapped, wait five minutes, then recheck the AIX error log. If the system has to be shut down to replace a power supply or fan, reboot the system, wait five minutes after the AIX login prompt appears, then recheck the AIX error log.
Table 5. SPCN Error Codes (continued) Error Code Description Action/ Possible Failing FRU 1011 1513 Power supply 1 1. Power supply, Location: V1 2. System board Location: P1 1011 1514 Power supply 1 1. Power supply, Location: V1 2. System board Location: P1 1011 1516 Power supply 1 missing Power supply, Location: V1 1011 1520 Power supply 2 ac source failure 1. Check power input to power supply. 2. Power supply, Location: V2 3. System board, Location: P1 1011 1521 Power supply 1 1.
Table 5. SPCN Error Codes (continued) Error Code Description Action/ Possible Failing FRU 1011 1531 Power supply 1 1. Power supply 3 Location: V3 2. If the problem is not resolved, reinstall the original supply in location V3. Then replace power supply 1, location V1, with the new supply. 3. If the problem is not resolved, reinstall the original supply in location V1. Then replace power supply 2, location V2, with the new supply. 4. Replace the system board Location: P1 1011 1532 Power supply 3 1.
Table 5. SPCN Error Codes (continued) Error Code Description Action/ Possible Failing FRU 1011 1B01 12V loading 1. Replace power supply V1 2. Use removed V1 to replace V2 3. Use removed V2 to replace V3 (if present) 4. System board, Location: P1 1011 1B02 5V loading 1. Replace power supply V1 2. Use removed V1 to replace V2 3. Use removed V2 to replace V3 (if present) 4. System board, Location: P1 1011 1B03 3.3V loading 1. Replace power supply V1 2. Use removed V1 to replace V2 3.
Table 5. SPCN Error Codes (continued) Error Code Description Action/ Possible Failing FRU 1011 2611 Regulator 1. Processor card Location: P1-C1 2. System board Location: P1 1011 2612 SPCN Problem System board, Location: P1 1011 2613 Power configuration fault 220V ac required 1011 3100 I2C controller fault System board, Location: P1 1011 3101 I2C bus 1 fault 1. Operator panel Location: L1 2.
Table 5. SPCN Error Codes (continued) Error Code Description Action/ Possible Failing FRU 1011 7631 Missing fan 3 Fan 3, Location: F3 1011 7640 Fan 4 failure 1. Fan 4 Location: F4 2. System board Location: P1 1011 7641 Missing fan 4 Fan 4, Location: F4 1011 7650 Power supply 1 fan failure 1. Power supply 1 Location: V1 2. System board Location: P1 1011 7651 Missing power supply 1 fan Power supply 1, Location: V1 1011 7660 Power supply 2 fan failure 1. Power supply 2 Location: V2 2.
Table 5. SPCN Error Codes (continued) 110 Error Code Description Action/ Possible Failing FRU 1011 840B VPD +5 stuck low Ignore all location codes. Go to MAP 1540: Minimum Configuration. 1011 840C Memory DIMM misplugged Inspect system memory for proper installation of memory riser cards and DIMMs.
Table 5. SPCN Error Codes (continued) Error Code Description Action/ Possible Failing FRU 1011 9116 SPCN communication failure with operator panel 1. Operator panel Location: L1 2. System board Location: P1 Firmware Error Codes Attention: If you replace FRUs or perform an action and the problem is still not corrected, go to “MAP 1540: Minimum Configuration” on page 52 unless otherwise indicated in the tables.
Table 6. Firmware Error Codes (continued) Error Code Description Action/ Possible Failing FRU 203w 0xyz Remote I/O (RIO) configuration warning. Go to “MAP 1540: Minimum Configuration” on page 52. This code indicates that an RIO configuration was detected that does not result in complete loops. The system continues to boot, however performance or recovery capability may be reduced. In some cases, the problem may result in missing I/O. Remote I/O drawers are connected in loops.
Table 6. Firmware Error Codes (continued) Error Code Description 20A8 0001 Client IP address is already in use by Change IP address. other network device Action/ Possible Failing FRU 20A8 0002 Cannot get gateway IP address Refer to Table 2 on page 85 using code E174. 20A8 0003 Cannot get server hardware address Refer to Table 2 on page 85 using code E174. 20A8 0004 Bootp failed Refer to Table 2 on page 85 using code E175. 20A80005 File transmission (TFTP) failed.
Table 6. Firmware Error Codes (continued) 114 Error Code Description Action/ Possible Failing FRU 20EE 0006 No recognized SCSI adapter present This warning occurs when the selected SMS function cannot locate any SCSI adapter supported by the function. If a supported SCSI adapter is installed: 1. Replace SCSI adapter(s). 2. Replace the system board. (See note 3 on page 37.) Location: P1 20EE 0007 Keyboard not found 1. Plug in keyboard. 2. Replace the system board. (See note 3 on page 37.
Table 6. Firmware Error Codes (continued) Error Code Description Action/ Possible Failing FRU 20EE 000C Pointer to the operating system not found in non-volatile storage. Values normally found in non-volatile storage that point to the location of an operating system were not found.
Table 6. Firmware Error Codes (continued) Error Code Description Action/ Possible Failing FRU 20FB 0020 Invalid SPCN configuration table flag before SPCN table update 1. Clear NVRAM and retry 2. Check for system firmware update 3. Replace the system board. (See note 3 on page 37.) Location: P1 20FB 0021 Invalid SPCN configuration table flag after SPCN table update 1. Clear NVRAM and retry 2. Check system firmware update 3. Replace the system board. (See note 3 on page 37.
Table 6. Firmware Error Codes (continued) Error Code Description Action/ Possible Failing FRU 20FC 0010 Failed to match RIO addressing with SPCN node entry address. Replace the system board. (See note 3 on page 37.) Location: P1 20FC 0020 Failed to retrieve power, package, cooling VPD via SPCN. Service processor mailbox failed to get VPD. 1. Check for system firmware update 2. Replace the system board. (See note 3 on page 37.
Table 6. Firmware Error Codes (continued) Error Code Description Action/ Possible Failing FRU 2100 0002 Unsupported SCSI bus mode - high voltage differential Before eplacing any system components, refer to the notes in error code 21A0 0xxx. 1. Disconnect the SCSI cable from the SCSI controller the location code identifies and reboot the system. 2. If the error code persists, replace the SCSI controller (or I/O planar if SCSI controller is integrated). 3.
Table 6. Firmware Error Codes (continued) Error Code Description Action/ Possible Failing FRU 2100 0004 Cannot determine SCSI bus mode Before eplacing any system components, refer to the notes in error code 21A0 0xxx. 1. Disconnect the SCSI cable from the SCSI controller the location code identifies and reboot the system. 2. If the error code persists, replace the SCSI controller (or I/O planar if SCSI controller is integrated). 3.
Table 6. Firmware Error Codes (continued) Error Code Description Action/ Possible Failing FRU 21A0 0001 SCSI DASD - test unit ready failed hardware error Notes: 1. Before replacing any system components: a. Ensure that the controller and each device on the SCSI bus is assigned a unique SCSI ID. b. Ensure that the SCSI bus is properly terminated. c. Ensure that the SCSI signal and power cables are securely connected and not damaged. 2.
Table 6. Firmware Error Codes (continued) Error Code Description Action/ Possible Failing FRU 21E0 0002 SCSI tape - test unit ready failed sense data available Before replacing any system components, refer to the notes in error code 21A0 0001. 1. Replace the media. 2. Replace the SCSI device. 21E0 0003 SCSI tape - send diagnostic failed sense data available Before replacing any system components, refer to the notes in error code 21A0 0001. Replace the SCSI device.
Table 6. Firmware Error Codes (continued) 122 Error Code Description Action/ Possible Failing FRU 21EE 0002 Undetermined SCSI device type test unit ready failed - sense data available Before replacing any system components, refer to the notes in error code 21A0 0001. 1. Replace the media (removable media devices). 2. Replace the SCSI device.
Table 6. Firmware Error Codes (continued) Error Code Description Action/ Possible Failing FRU 21F2 0004 SCSI read/write optical - send diagnostic failed - DevOfl cmd Before replacing any system components, refer to the notes in error code 21A0 0001. Replace the SCSI device. 2200 0001 PCI Ethernet BNC/RJ-45 or PCI Ethernet AUI/RJ-45 adapter internal wrap test failure Replace the adapter. See “Determining Location Code” on page 99 for location code information related to this error.
Table 6. Firmware Error Codes (continued) Error Code Description Action/ Possible Failing FRU 25A8 0xxx NVRAM problems Errors reported against NVRAM can be caused by low battery voltage and (more rarely) power outages that occur during normal system usage. With the exception of the 25A80000 error, these errors are warnings that the NVRAM data content had to be reestablished and do not require any FRU replacement unless the error is persistent.
Table 6. Firmware Error Codes (continued) Error Code Description Action/ Possible Failing FRU 25A8 0211 Setenv/$Setenv parameter error value contains a null character. Refer to Action under error code 25A80xxx. 25A8 0998 NVRAMRC script evaluation error command line execution error Execution of a command line within the nvram configuration variable “nvramrc” (script) resulted in a “throw” being executed.
Table 6. Firmware Error Codes (continued) Error Code Description Action/ Possible Failing FRU 25Cy y001 Memory module is not supported. Replace unsupported DIMM. Note that memory DIMMs are installed in groups but you may only receive an error for a single memory DIMM. Verify that all memory DIMMs in the group containing the specified memory DIMM are of the same type and size.
Table 6. Firmware Error Codes (continued) Error Code Description Action/ Possible Failing FRU 25Cy y002 Memory module fails memory test. If one memory DIMM is called out: 1. Replace the memory DIMM. 2. Replace the memory group. 3. Replace the memory riser card. If more than one DIMM is called out, go to the service processor Memory Configuration/Deconfiguration Menu to verify memory DIMMs state. See ″Memory Configuration/Deconfiguration Menu″ on page 260 for more information. 1.
Table 6. Firmware Error Codes (continued) 128 Error Code Description Action/ Possible Failing FRU 2602 0001 Invalid PCI adapter vendor ID 1. Move adapter to another slot (behind a different PCI bus). 2. Check for available firmware updates for adapter. Apply update if available. 3. Run AIX diagnostics on adapter. Replace if indicated. 4. Replace adapter. See “Replacing the Network Adapter” on page 99 for adapter information related to this error. 5. Check for system firmware updates.
Table 6. Firmware Error Codes (continued) Error Code Description Action/ Possible Failing FRU 2602 0007 Failed to allocate bus resources to PCI adapter 1. Move adapter to another slot (behind a different PCI bus). 2. Check for available firmware updates for adapter. Apply update if available. 3. Run AIX diagnostics on adapter. Replace if indicated. 4. Replace adapter. See “Replacing the Network Adapter” on page 99 for adapter information related to this error. 5. Check for system firmware updates.
Table 6. Firmware Error Codes (continued) Error Code Description Action/ Possible Failing FRU 2803 0001 RTC not updating - RTC initialization required Errors reported against the real time clock can be caused by low battery voltage and (more rarely) power outages that occur during normal system usage. These errors are warnings that the real time clock data content needs to be reestablished and do not require any FRU replacement unless the error is persistent.
Table 6. Firmware Error Codes (continued) Error Code Description Action/ Possible Failing FRU 2B20 0022 Processor is deconfigured by the system. 1. Replace the processor card, Location: P1-C1 2B2x xx31 Processor is failing POST Replace the processor card. Location: P1-C1 2B20 0031 Processor is failing POST or is manually disabled. 1. If the processor is not enabled, use the service processor menus to enable the processor. Then reboot the system. 2.
Service Processor Error Codes Attention: Follow the procedure defined in the “Checkpoint and Error Code Index” on page 100. If you replace FRUs or perform an action and the problem is still not corrected, go to “MAP 1540: Minimum Configuration” on page 52 unless otherwise indicated in the tables. If you replace FRUs or perform an action and the problem is corrected, go to ″MAP 410: Repair Checkout″ in Diagnostic Information for Multiple Bus Systems.
Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 4066 00A6 Scan interface basic assurance tests detected no usable memory 1. Ensure that memory is properly installed 2. If more than one DIMM is called out, go to the service processor Memory Configuration/Deconfiguration Menu to verify memory DIMMs state. See ″Memory Configuration/Deconfiguration Menu″ on page 260 for more information. 3. Go to “MAP 1540: Minimum Configuration” on page 52 4.
Table 7. Service Processor Error Codes (continued) 134 Error Code Description Action/ Possible Failing FRU 4066 0113 Scan interface basic assurance tests detected memory DIMM fault Memory DIMM Location: P1-M2.14 4066 0114 Scan interface basic assurance tests detected memory DIMM fault Memory DIMM Location: P1-M2.4 4066 011D Scan interface basic assurance tests detected memory DIMM fault Memory DIMM Location: P1-M2.
Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 4066 020E Scan interface basic assurance tests detected memory pair A fault Memory Pair A, Location: P1-M1.1 x2 4066 0211 Scan interface basic assurance tests detected memory DIMM fault Memory DIMM Location: P1-M1.13 4066 0212 Scan interface basic assurance tests detected memory DIMM fault Memory DIMM Location: P1-M1.
Table 7.
Table 7. Service Processor Error Codes (continued) Error Code Description 4067 00A1 6xx bus processor runtime 1. Check for AIX updates diagnostics detected system firmware 2. Check for system firmware fault updates Action/ Possible Failing FRU 4067 00A2 6xx bus processor runtime diagnostics detected service processor firmware (PRD) fault Update system firmware 4067 00A3 6xx bus processor runtime diagnostics detected memory plugging fault Go to “MAP 1540: Minimum Configuration” on page 52.
Table 7. Service Processor Error Codes (continued) 138 Error Code Description Action/ Possible Failing FRU 4067 0100 6xx bus processor runtime diagnostics detected memory riser card fault Memory riser card Location: P1-M2 4067 0101 6xx bus processor runtime diagnostics detected memory DIMM fault Memory DIMM Location: P1-M2.15 4067 0102 6xx bus processor runtime diagnostics detected memory DIMM fault Memory DIMM Location: P1-M2.
Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 4067 012D 6xx bus processor runtime diagnostics detected memory DIMM fault Memory DIMM Location: P1-M2.5 x4 4067 0131 6xx bus processor runtime diagnostics detected memory DIMM fault Memory DIMM Location: P1-M2.9 4067 0132 6xx bus processor runtime diagnostics detected memory DIMM fault Memory DIMM Location: P1-M2.
Table 7. Service Processor Error Codes (continued) 140 Error Code Description Action/ Possible Failing FRU 4067 0212 6xx bus processor runtime diagnostics detected memory DIMM fault Memory DIMM Location: P1-M1.3 4067 0213 6xx bus processor runtime diagnostics detected memory DIMM fault Memory DIMM Location: P1-M1.14 4067 0214 6xx bus processor runtime diagnostics detected memory DIMM fault Memory DIMM Location: P1-M1.
Table 7.
Table 7. Service Processor Error Codes (continued) 142 Error Code Description Action/ Possible Failing FRU 4067 3281 6xx bus processor runtime diagnostics detected RIO port 0 fault 1. RIO port 0, Location: P1-C1 C1 2. System board, Location: P1 4067 3284 6xx bus processor runtime diagnostics detected PCI controller PHB0 fault Replace the system board. Location: P1 (See note 3 on page 37.
Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 4068 00A6 Other bus processor runtime diagnostics detected no usable memory 1. Ensure that memory is properly installed 2. If more than one DIMM is called out, go to the service processor Memory Configuration/Deconfiguration Menu to verify memory DIMMs state. See ″Memory Configuration/Deconfiguration Menu″ on page 260 for more information. 3. Go to “MAP 1540: Minimum Configuration” on page 52 4.
Table 7. Service Processor Error Codes (continued) 144 Error Code Description Action/ Possible Failing FRU 4068 010D Other bus processor runtime diagnostics detected memory DIMM fault Memory DIMM Location: P1-M2.1 x4 4068 0111 Other bus processor runtime diagnostics detected memory DIMM fault Memory DIMM Location: P1-M2.13 4068 0112 Other bus processor runtime diagnostics detected memory DIMM fault Memory DIMM Location: P1-M2.
Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 4068 013D Other bus processor runtime diagnostics detected memory DIMM fault Memory DIMM Location: P1-M2.7 x4 4068 01FF Other bus processor runtime diagnostics detected memory failure on riser card 2 that cannot be automatically isolated. Go to “MAP 1540: Minimum Configuration” on page 52, and run minimum configuration for further isolation.
Table 7. Service Processor Error Codes (continued) 146 Error Code Description Action/ Possible Failing FRU 4068 0222 Other bus processor runtime diagnostics detected memory DIMM fault Memory DIMM Location: P1-M1.5 4068 0223 Other bus processor runtime diagnostics detected memory DIMM fault Memory DIMM Location: P1-M1.12 4068 0224 Other bus processor runtime diagnostics detected memory DIMM fault Memory DIMM Location: P1-M1.
Table 7.
Table 7. Service Processor Error Codes (continued) 148 Error Code Description Action/ Possible Failing FRU 4069 0009 Memory tests detected memory fault Go to “MAP 1540: Minimum Configuration” on page 52. 4069 00A0 Memory tests detected service processor firmware fault Update system firmware 4069 00A1 Memory tests detected system firmware fault 1. Check for AIX updates 2.
Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 4069 0101 Memory tests detected memory DIMM fault Memory DIMM Location: P1-M2.15 4069 0102 Memory tests detected memory DIMM fault Memory DIMM Location: P1-M2.1 4069 0103 Memory tests detected memory DIMM fault Memory DIMM Location: P1-M2.16 4069 0104 Memory tests detected memory DIMM fault Memory DIMM Location: P1-M2.
Table 7. Service Processor Error Codes (continued) 150 Error Code Description Action/ Possible Failing FRU 4069 01FF Memory tests detected memory failure on riser card 2 that cannot be automatically isolated. Go to “MAP 1540: Minimum Configuration” on page 52, and run minimum configuration for further isolation. 4069 0200 Memory tests detected memory riser card fault Memory DIMM Location: P1-M1 4069 0201 Memory tests detected memory DIMM fault Memory DIMM Location: P1-M1.
Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 4069 0233 Memory tests detected memory DIMM fault Memory DIMM Location: P1-M1.10 4069 0234 Memory tests detected memory DIMM fault Memory DIMM Location: P1-M1.8 4069 023D Memory tests detected memory DIMM fault Memory DIMM Location: P1-M1.7 x4 4069 02FF Memory tests detected memory failure on riser card 1 that cannot be automatically isolated.
Table 7. Service Processor Error Codes (continued) 152 Error Code Description Action/ Possible Failing FRU 4069 3281 Memory tests detected RIO port 0 fault 1. RIO port 0, Location: P1-C1 2. System board, Location: P1 4069 3284 Memory tests detected PCI controller PHB0 fault Replace the system board. Location: P1 (See note 3 on page 37.) 4069 3285 Memory tests detected PCI controller PHB1 fault Replace the system board. Location: P1 (See note 3 on page 37.
Table 7.
Table 7. Service Processor Error Codes (continued) 154 Error Code Description Action/ Possible Failing FRU 406A 0131 Self tests detected memory DIMM fault Memory DIMM Location: P1-M2.9 406A 0132 Self tests detected memory DIMM fault Memory DIMM Location: P1-M2.7 406A 0133 Self tests detected memory DIMM fault Memory DIMM Location: P1-M2.10 406A 0134 Self tests detected memory DIMM fault Memory DIMM Location: P1-M2.
Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 406A 0223 Self tests detected memory DIMM fault Memory DIMM Location: P1-M1.12 406A 0224 Self tests detected memory DIMM fault Memory DIMM Location: P1-M1.6 406A 022D Self tests detected memory DIMM fault Memory DIMM Location: P1-M1.5 x4 406A 0231 Self tests detected memory DIMM fault Memory DIMM Location: P1-M1.9 406A 0232 Self tests detected memory DIMM fault Memory DIMM Location: P1-M1.
Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 406A 0332 Self tests detected memory DIMM fault Memory DIMM Location: P1-C1-M4 406A 033D Self tests detected memory DIMM fault Memory DIMM Location: P1-C1-M4 x2 406A 03FF Self tests detected memory failure on Go to “MAP 1540: Minimum processor card that cannot be Configuration” on page 52, and run automatically isolated. minimum configuration for further isolation.
Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 406B 00A6 Wire tests detected no usable memory 1. Ensure that memory is properly installed 2. If more than one DIMM is called out, go to the service processor Memory Configuration/Deconfiguration Menu to verify memory DIMMs state. See ″Memory Configuration/Deconfiguration Menu″ on page 260 for more information. 3. Go to “MAP 1540: Minimum Configuration” on page 52 4.
Table 7. Service Processor Error Codes (continued) 158 Error Code Description Action/ Possible Failing FRU 406B 0113 Wire tests detected memory DIMM fault Memory DIMM Location: P1-M2.14 406B 0114 Wire tests detected memory DIMM fault Memory DIMM Location: P1-M2.4 406B 011D Wire tests detected memory DIMM fault Memory DIMM Location: P1-M2.3 x4 406B 0121 Wire tests detected memory DIMM fault Memory DIMM Location: P1-M2.
Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 406B 020E Wire tests detected memory pair A fault Memory Pair A, Location: P1-M1.1 x2 406B 0211 Wire tests detected memory DIMM fault Memory DIMM Location: P1-M1.13 406B 0212 Wire tests detected memory DIMM fault Memory DIMM Location: P1-M1.3 406B 0213 Wire tests detected memory DIMM fault Memory DIMM Location: P1-M1.
Table 7.
Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 406C 00A1 IPL MOPs detected system firmware fault 1. Check for AIX updates 406C 00A2 IPL MOPs detected service processor firmware (PRD) fault Update system firmware 406C 00A3 IPL MOPs detected memory plugging Go to “MAP 1540: Minimum fault Configuration” on page 52.
Table 7. Service Processor Error Codes (continued) 162 Error Code Description Action/ Possible Failing FRU 406C 0102 IPL MOPs detected memory DIMM fault Memory DIMM Location: P1-M2.1 406C 0103 IPL MOPs detected memory DIMM fault Memory DIMM Location: P1-M2.16 406C 0104 IPL MOPs detected memory DIMM fault Memory DIMM Location: P1-M2.2 406C 010D IPL MOPs detected memory DIMM fault Memory DIMM Location: P1-M2.1 x4 406C 0111 IPL MOPs detected memory DIMM fault Memory DIMM Location: P1-M2.
Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 406C 0200 IPL MOPs detected memory riser card fault Memory DIMM Location: P1-M1 406C 0201 IPL MOPs detected memory DIMM fault Memory DIMM Location: P1-M1.15 406C 0202 IPL MOPs detected memory DIMM fault Memory DIMM Location: P1-M1.1 406C 0203 IPL MOPs detected memory DIMM fault Memory DIMM Location: P1-M1.16 406C 0204 IPL MOPs detected memory DIMM fault Memory DIMM Location: P1-M1.
Table 7. Service Processor Error Codes (continued) 164 Error Code Description Action/ Possible Failing FRU 406C 023D IPL MOPs detected memory DIMM fault Memory DIMM Location: P1-M1.7 x4 406C 02FF IPL MOPs detected memory failure on riser card 1 that cannot be automatically isolated. Go to “MAP 1540: Minimum Configuration” on page 52, and run minimum configuration for further isolation.
Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 406C 3101 IPL MOPs detected RIO port 0 fault 1. RIO port 0, Location: P1-C1 2. System board, Location: P1 406C 3281 IPL MOPs detected RIO port 0 fault 1. RIO port 0, Location: P1-C1 2. System board, Location: P1 406C 3284 IPL MOPs detected PCI controller PHB0 fault Replace the system board. Location: P1 (See note 3 on page 37.
Table 7. Service Processor Error Codes (continued) 166 Error Code Description Action/ Possible Failing FRU 406D 00A7 Attention handler detected hardware problem Go to “MAP 1540: Minimum Configuration” on page 52.
Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 406D 0124 Attention handler detected memory DIMM fault Memory DIMM Location: P1-M2.6 406D 012D Attention handler detected memory DIMM fault Memory DIMM Location: P1-M2.5 x4 406D 0131 Attention handler detected memory DIMM fault Memory DIMM Location: P1-M2.9 406D 0132 Attention handler detected memory DIMM fault Memory DIMM Location: P1-M2.
Table 7. Service Processor Error Codes (continued) 168 Error Code Description Action/ Possible Failing FRU 406D 0221 Attention handler detected memory DIMM fault Memory DIMM Location: P1-M1.11 406D 0222 Attention handler detected memory DIMM fault Memory DIMM Location: P1-M1.5 406D 0223 Attention handler detected memory DIMM fault Memory DIMM Location: P1-M1.12 406D 0224 Attention handler detected memory DIMM fault Memory DIMM Location: P1-M1.
Table 7.
Table 7. Service Processor Error Codes (continued) 170 Error Code Description Action/ Possible Failing FRU 406E 00A6 Scan control routines detected no usable memory 1. Ensure that memory is properly installed 2. If more than one DIMM is called out, go to the service processor Memory Configuration/Deconfiguration Menu to verify memory DIMMs state. See ″Memory Configuration/Deconfiguration Menu″ on page 260 for more information. 3. Go to “MAP 1540: Minimum Configuration” on page 52 4.
Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 406E 0113 Scan control routines detected memory DIMM fault Memory DIMM Location: P1-M2.14 406E 0114 Scan control routines detected memory DIMM fault Memory DIMM Location: P1-M2.4 406E 011D Scan control routines detected memory DIMM fault Memory DIMM Location: P1-M2.3 x4 406E 0121 Scan control routines detected memory DIMM fault Memory DIMM Location: P1-M2.
Table 7. Service Processor Error Codes (continued) 172 Error Code Description Action/ Possible Failing FRU 406E 020E Scan control routines detected memory pair A fault Memory Pair A, Location: P1-M1.1 x2 406E 0211 Scan control routines detected memory DIMM fault Memory DIMM Location: P1-M1.13 406E 0212 Scan control routines detected memory DIMM fault Memory DIMM Location: P1-M1.3 406E 0213 Scan control routines detected memory DIMM fault Memory DIMM Location: P1-M1.
Table 7.
Table 7. Service Processor Error Codes (continued) 174 Error Code Description Action/ Possible Failing FRU 406F 00A1 Error code generation/logging detected system firmware fault 1. Check for AIX updates 406F 00A2 Error code generation/logging detected service processor firmware (PRD) fault Update system firmware 406F 00A3 Error code generation/logging detected memory plugging fault Go to “MAP 1540: Minimum Configuration” on page 52.
Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 406F 0101 Error code generation/logging detected memory DIMM fault Memory DIMM Location: P1-M2.15 406F 0102 Error code generation/logging detected memory DIMM fault Memory DIMM Location: P1-M2.1 406F 0103 Error code generation/logging detected memory DIMM fault Memory DIMM Location: P1-M2.16 406F 0104 Error code generation/logging detected memory DIMM fault Memory DIMM Location: P1-M2.
Table 7. Service Processor Error Codes (continued) 176 Error Code Description 406F 01FF Error code generation/logging Go to “MAP 1540: Minimum detected memory failure on riser card Configuration” on page 52, and run 2 that cannot be automatically minimum configuration for further isolated. isolation. 406F 0200 Error code generation/logging detected memory riser card fault Memory DIMM Location: P1-M1 406F 0201 Error code generation/logging detected memory DIMM fault Memory DIMM Location: P1-M1.
Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 406F 0233 Error code generation/logging detected memory DIMM fault Memory DIMM Location: P1-M1.10 406F 0234 Error code generation/logging detected memory DIMM fault Memory DIMM Location: P1-M1.8 406F 023D Error code generation/logging detected memory DIMM fault Memory DIMM Location: P1-M1.
Table 7. Service Processor Error Codes (continued) 178 Error Code Description Action/ Possible Failing FRU 406F 3284 Error code generation/logging detected PCI controller PHB0 fault Replace the system board. Location: P1 (See note 3 on page 37.) 406F 3285 Error code generation/logging detected PCI controller PHB1 fault Replace the system board. Location: P1 (See note 3 on page 37.) 406F 3286 Error code generation/logging detected PCI controller PHB2 fault Replace the system board.
Table 7.
Table 7. Service Processor Error Codes (continued) 180 Error Code Description Action/ Possible Failing FRU 4506 300D Memory system and scan interface basic assurance tests detected 512MB (stacked) DIMM fault Memory DIMM, Location: P1-M1.n or P1-M2.n or P1-C1-Mn 4506 300E Memory system and scan interface basic assurance tests detected 512MB (unstacked) DIMM fault Memory DIMM, Location: P1-M1.n or P1-M2.
Table 7.
Table 7. Service Processor Error Codes (continued) 182 Error Code Description Action/ Possible Failing FRU 4507 288D Memory system and 6xx bus processor runtime diagnostics detected memory riser fault 1. If more than one DIMM is called out, go to the service processor Memory Configuration/Deconfiguration Menu to verify memory DIMMs state. See ″Memory Configuration/Deconfiguration Menu″ on page 260 for more information. 2.
Table 7.
Table 7.
Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 4508 300D Memory system and other bus processor runtime diagnostics detected 512MB (stacked) DIMM fault Memory DIMM, Location: P1-M1.n or P1-M2.n or P1-C1-Mn 4508 300E Memory system and other bus processor runtime diagnostics detected 512MB (unstacked) DIMM fault Memory DIMM, Location: P1-M1.n or P1-M2.
Table 7.
Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 4509 300D Memory system and memory test detected 512MB (stacked) DIMM fault Memory DIMM, Location: P1-M1.n or P1-M2.n or P1-C1-Mn 4509 300E Memory system and memory test detected 512MB (unstacked) DIMM fault Memory DIMM, Location: P1-M1.n or P1-M2.n or P1-C1-Mn 4509 301F Memory system and memory test detected 128MB DIMM fault Memory DIMM, Location: P1-M1.n or P1-M2.
Table 7.
Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 450A 300E Memory system and self test detected 512MB (unstacked) DIMM fault Memory DIMM, Location: P1-M1.n or P1-M2.n or P1-C1-Mn 450A 301F Memory system and self test detected 128MB DIMM fault Memory DIMM, Location: P1-M1.n or P1-M2.n or P1-C1-Mn 450A 303A Memory system and self test detected 1GB DIMM fault Memory DIMM, Location: P1-M1.n or P1-M2.
Table 7.
Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 450B 301F Memory system and wire test detected 128MB DIMM fault Memory DIMM, Location: P1-M1.n or P1-M2.n or P1-C1-Mn 450B 303A Memory system and wire test detected 1GB DIMM fault Memory DIMM, Location: P1-M1.n or P1-M2.
Table 7. Service Processor Error Codes (continued) 192 Error Code Description Action/ Possible Failing FRU 450C 281F Memory system and IPL detected SSA backplane fault SSA 6-pack, Location: B1 or B2 450C 282E Memory system and IPL detected system board fault 1. System board, Location: P1 2. Processor card, Location: P1-C1 450C 283F Memory system and IPL detected SCSI backplane fault SCSI 6-pack, Location: B1 or B2 450C 288D Memory system and IPL detected memory riser fault 1.
Table 7.
Table 7. Service Processor Error Codes (continued) 194 Error Code Description 450D 288D Memory system and attention handler 1. If more than one DIMM is called detected memory riser fault out, go to the service processor Memory Configuration/Deconfiguration Menu to verify memory DIMMs state. See ″Memory Configuration/Deconfiguration Menu″ on page 260 for more information. 2.
Table 7.
Table 7. Service Processor Error Codes (continued) 196 Error Code Description Action/ Possible Failing FRU 450E 288D Memory system and scan control routines detected memory riser fault 1. If more than one DIMM is called out, go to the service processor Memory Configuration/Deconfiguration Menu to verify memory DIMMs state. See ″Memory Configuration/Deconfiguration Menu″ on page 260 for more information. 2.
Table 7.
Table 7. Service Processor Error Codes (continued) 198 Error Code Description Action/ Possible Failing FRU 450F 283F Memory system and error code generation/logging detected SCSI backplane fault SCSI 6-pack, Location: B1 or B2 450F 288D Memory system and error code generation/logging detected memory riser fault 1. If more than one DIMM is called out, go to the service processor Memory Configuration/Deconfiguration Menu to verify memory DIMMs state.
Table 7.
Table 7. Service Processor Error Codes (continued) 200 Error Code Description Action/ Possible Failing FRU 4606 288D I/O system and scan interface basic assurance tests detected memory riser fault Memory riser card, Location: P1-M1 or P1-M2 4606 2A00 I/O system and scan interface basic Processor card, Location: P1-C1 assurance tests detected 6W 4M 500 MHz processor fault 4606 300A I/O system and scan interface basic assurance tests detected 32MB DIMM fault Memory DIMM, Location: P1-M1.
Table 7.
Table 7. Service Processor Error Codes (continued) 202 Error Code Description Action/ Possible Failing FRU 4607 300B I/O system and 6xx bus processor runtime diagnostics detected 128MB DIMM fault Memory DIMM, Location: P1-M1.n or P1-M2.n or P1-C1-Mn 4607 300C I/O system and 6xx bus processor runtime diagnostics detected 256MB DIMM fault Memory DIMM, Location: P1-M1.n or P1-M2.
Table 7.
Table 7. Service Processor Error Codes (continued) 204 Error Code Description Action/ Possible Failing FRU 4608 300E I/O system and other bus processor runtime diagnostics detected 512MB (unstacked) DIMM fault Memory DIMM, Location: P1-M1.n or P1-M2.n or P1-C1-Mn 4608 301F I/O system and other bus processor runtime diagnostics detected 128MB DIMM fault Memory DIMM, Location: P1-M1.n or P1-M2.
Table 7. Service Processor Error Codes (continued) Error Code Description 4609 283F I/O system and memory test detected SCSI 6-pack, Location: B1 or B2 SCSI backplane fault Action/ Possible Failing FRU 4609 288D I/O system and memory test detected Memory riser card, Location: P1-M1 memory riser fault or P1-M2 4609 2A00 I/O system and memory test detected Processor card, Location: P1-C1 6W 4M 500 MHz processor fault 4609 300A I/O system and memory test detected Memory DIMM, Location: P1-M1.
Table 7.
Table 7.
Table 7. Service Processor Error Codes (continued) 208 Error Code Description Action/ Possible Failing FRU 460B 303A I/O system and wire test detected 1GB DIMM fault Memory DIMM, Location: P1-M1.n or P1-M2.
Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 460C 300A I/O system and IPL detected 32MB DIMM fault Memory DIMM, Location: P1-M1.n or P1-M2.n or P1-C1-Mn 460C 300B I/O system and IPL detected 128MB DIMM fault Memory DIMM, Location: P1-M1.n or P1-M2.n or P1-C1-Mn 460C 300C I/O system and IPL detected 256MB DIMM fault Memory DIMM, Location: P1-M1.n or P1-M2.
Table 7.
Table 7.
Table 7. Service Processor Error Codes (continued) 212 Error Code Description Action/ Possible Failing FRU 460E 288D I/O system and scan control routines detected memory riser fault Memory riser card, Location: P1-M1 or P1-M2 460E 2A00 I/O system and scan control routines detected 6W 4M 500 MHz processor fault Processor card, Location: P1-C1 460E 300A I/O system and scan control routines detected 32MB DIMM fault Memory DIMM, Location: P1-M1.n or P1-M2.
Table 7.
Table 7. Service Processor Error Codes (continued) 214 Error Code Description Action/ Possible Failing FRU 460F 300D I/O system and error code generation/logging detected 512MB (stacked) DIMM fault Memory DIMM, Location: P1-M1.n or P1-M2.n or P1-C1-Mn 460F 300E I/O system and error code generation/logging detected 512MB (unstacked) DIMM fault Memory DIMM, Location: P1-M1.n or P1-M2.
Table 7.
Table 7. Service Processor Error Codes (continued) 216 Error Code Description Action/ Possible Failing FRU 4B26 300D Processor system and scan interface basic assurance tests detected 512MB (stacked) DIMM fault Memory DIMM, Location: P1-M1.n or P1-M2.n or P1-C1-Mn 4B26 300E Processor system and scan interface basic assurance tests detected 512MB (unstacked) DIMM fault Memory DIMM, Location: P1-M1.n or P1-M2.
Table 7.
Table 7. Service Processor Error Codes (continued) 218 Error Code Description Action/ Possible Failing FRU 4B27 300A Processor system and 6xx bus processor runtime diagnostics detected 32MB DIMM fault Memory DIMM, Location: P1-M1.n or P1-M2.n or P1-C1-Mn 4B27 300B Processor system and 6xx bus processor runtime diagnostics detected 128MB DIMM fault Memory DIMM, Location: P1-M1.n or P1-M2.
Table 7.
Table 7. Service Processor Error Codes (continued) 220 Error Code Description Action/ Possible Failing FRU 4B28 282E Processor system and other bus processor runtime diagnostics detected system board fault 1. System board, Location: P1 2.
Table 7.
Table 7. Service Processor Error Codes (continued) 222 Error Code Description Action/ Possible Failing FRU 4B29 282E Processor system and memory test detected system board fault 1. System board, Location: P1 2.
Table 7.
Table 7. Service Processor Error Codes (continued) 224 Error Code Description Action/ Possible Failing FRU 4B2A 300A Processor system and self test detected 32MB DIMM fault Memory DIMM, Location: P1-M1.n or P1-M2.n or P1-C1-Mn 4B2A 300B Processor system and self test detected 128MB DIMM fault Memory DIMM, Location: P1-M1.n or P1-M2.n or P1-C1-Mn 4B2A 300C Processor system and self test detected 256MB DIMM fault Memory DIMM, Location: P1-M1.n or P1-M2.
Table 7.
Table 7. Service Processor Error Codes (continued) 226 Error Code Description Action/ Possible Failing FRU 4B2B 300E Processor system and wire test detected 512MB (unstacked) DIMM fault Memory DIMM, Location: P1-M1.n or P1-M2.n or P1-C1-Mn 4B2B 301F Processor system and wire test detected 128MB DIMM fault Memory DIMM, Location: P1-M1.n or P1-M2.n or P1-C1-Mn 4B2B 303A Processor system and wire test detected 1GB DIMM fault Memory DIMM, Location: P1-M1.n or P1-M2.
Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 4B2C 263D Processor system and IPL detected memory filler fault Memory filler card, Location: P1-M1 or P1-M2 4B2C 281F Processor system and IPL detected SSA backplane fault SSA 6-pack, Location: B1 or B2 4B2C 282E Processor system and IPL detected system board fault 1. System board, Location: P1 2.
Table 7.
Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 4B2D 2A00 Processor system and attention handler detected 6W 4M 500 MHz processor fault Processor card, Location: P1-C1 4B2D 300A Processor system and attention handler detected 32MB DIMM fault Memory DIMM, Location: P1-M1.n or P1-M2.n or P1-C1-Mn 4B2D 300B Processor system and attention handler detected 128MB DIMM fault Memory DIMM, Location: P1-M1.n or P1-M2.
Table 7.
Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 4B2E 300D Processor system and scan control routines detected 512MB (stacked) DIMM fault Memory DIMM, Location: P1-M1.n or P1-M2.n or P1-C1-Mn 4B2E 300E Processor system and scan control Memory DIMM, Location: P1-M1.n or routines detected 512MB (unstacked) P1-M2.n or P1-C1-Mn DIMM fault 4B2E 301F Processor system and scan control routines detected 128MB DIMM fault Memory DIMM, Location: P1-M1.
Table 7.
Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 4B2F 300D Processor system and error code generation/logging detected 512MB (stacked) DIMM fault Memory DIMM, Location: P1-M1.n or P1-M2.n or P1-C1-Mn 4B2F 300E Processor system and error code generation/logging detected 512MB (unstacked) DIMM fault Memory DIMM, Location: P1-M1.n or P1-M2.
Table 9. Common Firmware Error Codes (continued) 234 Error Code Description Action/ Possible Failing FRU B006 1404 Service processor firmware fault 1. Update system firmware 2. System board, Location: P1 B006 1405 Service processor firmware fault 1. Update system firmware 2. System board, Location: P1 B006 1406 Service processor program error 1. Update system firmware 2. Check for AIX updates 3. System board, Location: P1 B006 1407 Service processor resource allocation 1.
Table 9. Common Firmware Error Codes (continued) Error Code Description Action/ Possible Failing FRU B10F 1681 Service processor firmware update invalid Call service support B10F 1682 Service processor firmware update invalid Call service support B10F 1683 Service processor firmware update invalid Call service support B1FD 0013 A firmware update has failed because the update image is invalid. The update was aborted before any changes were made to the currently installed firmware.
Table 9. Common Firmware Error Codes (continued) 236 Error Code Description Action/ Possible Failing FRU B1xx 4606 Firmware failure 1. Check for system firmware updates 2. Operator panel, Location: L1 3. Replace the system board, Location: P1 (See note 3 on page 37.) B1xx 4608 Service processor early termination 1. Reset the system by disconnecting and reconnecting system power 2. Reload system firmware 3. Replace the system board, Location: P1 (See note 3 on page 37.
Table 9. Common Firmware Error Codes (continued) Error Code Description Action/ Possible Failing FRU B1xx 4645 Non-processor VPD failure Ignore all location codes. Go to MAP 1540: Minimum Configuration. B1xx 4646 General VPD failure Ignore all location codes. Go to MAP 1540: Minimum Configuration. B1xx 4647 The machine type and model reported by the CEC hardware do not match the machine type and model stored in the VPD module on the operator panel. Replace the operator panel, Location: L1.
Table 9. Common Firmware Error Codes (continued) 238 Error Code Description Action/ Possible Failing FRU B1xx 4671 I/O cooling 1. Check ambient temperature 2. Check air supply to fans 3. Check fans for proper installation and operation 4. Check for unsupported cards (that may be too hot) 5. Operator panel, Location: L1 B1xx 4681 JTAG Scan Interface 1. Processor card, Location: P1-C1 2. System board, Location: P1 (See note 3 on page 37.
Table 9. Common Firmware Error Codes (continued) Error Code Description Action/ Possible Failing FRU B1xx 4691 System firmware surveillance time out (System firmware to service processor interface failure) 1. Check for system firmware updates 2. Go to the service processor main menu and select System Information Menu, then select Read Progress Indicators from Last System Boot. Begin your repair action with the error code or checkpoint immediately preceding B1xx 4691.
Table 9. Common Firmware Error Codes (continued) Error Code Description Action/ Possible Failing FRU B1xx 4696 System firmware interface failure 1. Check for system firmware update. 2. Call service support. B1xx 4698 Firmware problem 1. Check for system firmware update. 2. Call service support. B1xx 4699 Service processor firmware failure 1. Check for system firmware updates 2. Call service support B1xx 469A System firmware interface 1. Check for system firmware updates 2.
Problem Determination-Generated Error Codes Attention: If you replace FRUs or perform an action and the problem is still not corrected, go to “MAP 1540: Minimum Configuration” on page 52 unless otherwise indicated in the tables. If you replace FRUs or perform an action and the problem is corrected, go to ″MAP 410: Repair Checkout″ in Diagnostic Information for Multiple Bus Systems. Note: Do not shut down the system if the FRU was replaced by hot swap. Table 11.
Table 11. Problem Determination Generated Error Codes (continued) 242 Error Code Description M0ME M002 The system hung during memory Go to “MAP 1540: Minimum POST. This error code is generated Configuration” on page 52. by the customer performing “Problem Determination” in the 26F/80, 256/F0, and 256/F1 User’s Guide. M0NE T000 The system hung during network Go to “MAP 1540: Minimum POST. This error code is generated Configuration” on page 52.
Chapter 6. Loading the System Diagnostics In Service Mode The system diagnostics can be booted from the default boot list or from the service mode boot list. (The service mode boot list can be modified using the system diagnostics “Display or Change Bootlist” service aid. The service mode boot list cannot be modified under the System Management Services.) For more information about using standalone or online diagnostics, see “Using the Standalone and Online Diagnostics” in , order number SA23-2769.
After any requested passwords have been entered, the system attempts to boot from the first device of each type found on the list. If no bootable image is found on the first device of each type on the list, the system does not search through the other devices of that type for a bootable image; instead, it polls the first device of the next type. If all types of devices in the boot list have been polled without finding a bootable image, the system restarts.
Chapter 7. Using the Service Processor The service processor menus make it possible for you to configure service processor options, as well as enable and disable functions. Service processor menus are available using an ASCII terminal when OK is displayed on the operator panel or when the service processor has detected a server problem (such as a surveillance failure). For a summary of the service processor functions and the methods used to invoke them, see the following table.
Service Processor Menus The service processor menus are divided into two groups: v General user menus - the user must know the general-access password. v Privileged user menus - the user must know the privileged-access password. If the server is powered off, the service processor menus can be accessed locally or remotely. Accessing the Service Processor Menus Locally Service processor menus can be accessed locally by connecting an ASCII terminal to serial port 1 (S1) or serial port 2 (S2).
Menu Inactivity The service processor exits menu mode after ten minutes of inactivity, and displays a message indicating that it has done so. Pressing any key on the ASCII terminal causes the main menu to be displayed. General User Menu The menu options presented to the general user are a subset of the options available to the privileged user. The user must know the general-access password, if set, to access this menu. GENERAL USER MENU 1. Power-on System 2. Power-off System 3.
Displays the service processor error logs. For an example, refer to “Service Processor Error Log” on page 281. v Read System POST Errors This option should only be used by service personnel to display additional error log information. v Exit from Menus Selecting this option will exit the service processor menus. You can re-enter the menus by pressing any key on the console. Privileged User Menus The following menus are available to privileged users only.
Service Processor Firmware VERSION: CL000313 Copyright 2000 IBM Corporation SYSTEM NAME MAIN MENU 1. Service Processor Setup Menu 2. System Power Control Menu 3. System Information Menu 4. Language Selection Menu 5. Call-In/Call-Out Setup Menu 6. Set System Name 99. Exit from Menus 1> v Service Processor Setup Menu See “Service Processor Setup Menu” on page 250 for more information. v System Power Control Menu See “System Power Control Menu” on page 254 for more information.
Service Processor Setup Menu The Service Processor Setup menu shown below is accessed from the Main Menu. SERVICE PROCESSOR SETUP MENU 1. Change Privileged Access Password 2. Change General Access Password 3. Enable/Disable Console Mirroring: Currently Enabled 4. Start Talk Mode 5. OS Surveillance Setup Menu 6. Reset Service Processor 7. Reprogram Flash EPROM Menu 8. Serial Port Snoop Setup Menu 98. Return to Previous Menu 99.
Passwords Passwords can be any combination of up to eight alphanumeric characters. You can enter longer passwords, but the entries are truncated to include only the first eight characters. The privileged-access password can be set from service processor menus or from System Management Services (SMS) utilities (see Chapter 8, “Using System Management Services” on page 287). The general-access password can be set only from service processor menus.
v Enable/Disable Console Mirroring Console mirroring is supported on serial port 1 (S1) and serial port 2 (S2). When console mirroring is enabled, the service processor sends information to both serial ports. The serial port from which console mirroring is enabled is referred to as the active port. The mirror port is determined when keyboard input is detected from the other port. From this point on, the service processor only sends information to the active port and the mirror port.
v Reprogram Flash EPROM Menu This option updates the system EPROMs. After entering Y to indicate that you want to continue, you are prompted to enter the update diskettes. Follow the instructions on the screen. When the update is complete, the service processor reboots. All system EPROMs that can be reprogrammed are updated at the same time.
System Power Control Menu This menu is used to set power control options. Other menus that control boot options are available here: SYSTEM POWER CONTROL MENU 1. Enable/Disable Unattended Start Mode: Currently Enabled 2. Ring-Indicate Power-On Menu 3. Reboot/Restart Policy Setup Menu 4. Power-On System 5. Power-Off System 6. Enable/Disable Fast System Boot Currently Enabled 7. Boot Mode Menu 98. Return to Previous Menu 99.
If the ring-indicate power-on setting is changed, you must select option 30 (Refresh Modem Settings) to update the modem settings. If option 30 (Refresh Modem Setting) is selected, and the modem(s) have not been configured, you will be asked to configure the modems first. See “Call-In/Call-Out Setup Menu” on page 266 for information on configuring modems. Option 2 is used to set the number of rings.
– Enable supplemental restart policy - The default setting is No. If set to Yes, the service processor restarts the system when the system loses control as detected by service processor surveillance, and either: The Use OS-Defined restart policy is set to No. OR The Use OS-Defined restart policy is set to Yes, and the operating system has no automatic restart policy. Refer to “Service Processor Reboot/Restart Recovery” on page 274.
v Boot Mode Menu The Boot Mode Menu allows you to select a boot mode. Boot Mode Menu 1. Boot to SMS Menu: Currently Disabled 2. Service Mode Boot from Saved List: Currently Disabled 3. Service Mode Boot from Default List: Currently Disabled 4. Boot to Open Firmware Prompt: Currently Disabled 98. Return to Previous Menu 1> To select a boot mode, select a number and press Enter. The item corresponding to the selected number toggles from disabled to enabled.
System Information Menu This menu provides access to system configuration information, error logs, system resources, and processor configuration. SYSTEM INFORMATION MENU 1. Read VPD Image from Last System Boot 2. Read Progress Indicators from Last System Boot 3. Read Service Processor Error Logs 4. Read System POST Errors 5. Read NVRAM 6. Read Service Processor Configuration 7. Processor Configuration/Deconfiguration Menu 8. Memory Configuration/Deconfiguration Menu 9.
v Read Service Processor Configuration Displays current service processor configuration. v Processor Configuration/Deconfiguration Menu This menu allows the user to change the system processor configuration. If it is necessary to take one of the processors offline, this menu allows you to deconfigure a processor, and then reconfigure the processor at a later time. An example of this menu is shown below: PROCESSOR CONFIGURATION/DECONFIGURATION MENU 77. Enable/Disable CPU Repeat Gard: Currently Enabled 1. 2.
The error status of each processor is indicated by AB, where B indicates the number of errors and A indicates the type of error according to the following table: 1. Bring-up failure 2. Run-time non-recoverable failure 3. Run-time recoverable failure A status of 00 indicates that the CPU has not had any errors logged against it by the service processor. To enable or disable CPU Repeat Gard, use menu option 77. CPU Repeat Gard is enabled by default.
After you select a processor card or a memory riser card, a menu allowing the selection of a memory DIMM is displayed. The following is an example of this menu: MEMORY CONFIGURATION/DECONFIGURATION MENU 77. Enable/Disable Memory Repeat Gard: Currently Enabled 1. 11.17(00) Configured by system 15. 11.16(00) Configured by system 2. 11.19(00) Configured by system 16. 11.18(00) Configured by system 3. 11.21(00) Configured by system 13. 11.20(00) Configured by system 4. 11.23(00) Configured by system 14. 11.
To change the memory configuration, select the number of the memory DIMM. The memory DIMM state will change from configured to deconfigured or from deconfigured to configured. Memory DIMMs are managed as a group; deconfiguring a DIMM makes the whole group of four DIMMs unavailable. In the example menu shown above, each line shows two DIMMs and indicates whether they are configured. To enable or disable Memory Repeat Gard, use menu option 77 of the Processor Configuration/Deconfiguration Menu.
Memory Riser Card 2 Memory DIMM Locations for Service Processor Menus 15: 10.32 16: 10.34 13: 10.36 14: 10.38 11: 10.40 12: 10.42 9: 10.44 10: 10.46 7: 10.45 8: 10.47 5: 10.41 6: 10.43 3: 10.37 4: 10.39 1: 10.33 2: 10.35 Processor Card Memory DIMM Locations for Service Processor Menus 8: 3.48 7: 3.50 6: 3.52 5: 3.54 4: 3.55 3: 3.53 2: 3.51 1: 3.49 Chapter 7.
v Power Control Network Utilities Menu This menu allows the user to do a lamp test on the operator panels and display, or change the I/O type. POWER CONTROL NETWORK UTILITIES MENU 1. Lamp Test for all Operator Panels 2. Display I/O Type 3. Change I/O Type 98. Return to Previous Menu 1> – Lamp Test for all Operator Panels Selecting this option tests the operator panel indicators. When selected, the indicators blink on and off for approximately 30 seconds.
Language Selection Menu The service processor menus and messages are available in various languages. This menu allows a language to be selected in which the service processor and system firmware menus and messages are displayed. LANGUAGE SELECTION MENU 1. English 2. Francais 3. Deutsch 4. Italiano 5. Espanol 6. Svenska 98. Return to Previous Menu 99. Exit from Menus 1> Note: Your ASCII terminal must support the ISO-8859 character set to correctly display languages other than English. Chapter 7.
Call-In/Call-Out Setup Menu This menu is used to configure a modem for the service processor to use to support the system: CALL-IN/CALL-OUT SETUP MENU 1. Modem Configuration Menu 2. Serial Port Selection Menu 3. Serial Port Speed Setup Menu 4. Telephone Number Setup Menu 5. Call-Out Policy Setup Menu 6. Customer Account Setup Menu 7. Call-Out Test 98. Return to Previous Menu 99. Exit from Menus 1> v Modem Configuration Menu, see “Modem Configuration Menu” on page 267.
Modem Configuration Menu The first two lines of the Modem Configuration Menu are status lines showing the current selections. Selections are made in the two sections labeled Modem Ports and Modem Configuration File Name. Select the serial port that you want to activate and then select the modem configuration file for the modem on the port. If you want to set up both of the serial ports with modems, make your selections one port at a time.
Serial Port Selection Menu This menu allows you to enable or disable the call-in and call-out functions of each serial port in any combination. Serial Port Selection Menu 1. Serial Port 1 Call-Out: Currently Disabled 3. Serial Port 1 Call-In: Currently Disabled 2. Serial Port 2 Call-Out: Currently Disabled 4. Serial Port 2 Call-In: Currently Disabled 98. Return to Previous Menu Call-in and ring-indicate power-on cannot be enabled at the same time.
Telephone Number Setup Menu Use this menu to set or change the telephone numbers for reporting a system failure. Telephone Number Setup Menu 1. Service Center Telephone Number: Currently Unassigned 2. Customer Administration Center Telephone Number: Currently Unassigned 3. Digital Pager Telephone Number: Currently Unassigned 4. Customer Voice Telephone Number: Currently Unassigned 5. Customer System Telephone Number: Currently Unassigned 98.
Call-Out Policy Setup Menu Callout settings can be set using the following menu: CALL-OUT POLICY SETUP MENU 1. Call-Out policy (First/All): Currently First 2. Remote timeout, (in seconds): Currently 120 3. Remote latency, (in seconds): Currently 2 4. Number of retries: Currently 2 98. Return to Previous Menu 1> v Call-Out policy can be set to first or all. If call-out policy is set to first, the service processor stops at the first successful call-out to one of the following numbers in the order listed: 1.
Customer Account Setup Menu This menu allows users to enter information that is specific to their account. Customer Account Setup Menu 1. Customer Account Number: Currently Unassigned 2. Customer RETAIN Login userid: Currently Unassigned 3. Customer RETAIN login password: Currently Unassigned 98. Return to Previous Menu 1> v Customer Account Number is assigned by your service provider for record-keeping and billing. If you have an account number, enter it. Otherwise, leave this field unassigned.
Service Processor Functions This section discusses some of the service processor functions in greater detail. The service processor supports the functions listed in the following table.
System Power-On Methods This section discusses the following system power-on methods: v Power-on switch v Service processor menus Privileged users can power on the system by selecting the System Control Power Menu option from the main menu and then selecting the Power-on System option from the system power control menu. General users should select Power-on System on the general user menu.
Service Processor Reboot/Restart Recovery Reboot describes bringing the system hardware back up; for example, from a system reset or power-on. The boot process ends when control passes to the operating system process. Restart describes activating the operating system after the system hardware is re-initialized. Restart must follow a successful reboot.
When this setting is no, or if the operating system did not set a policy, the service processor refers to enable supplemental restart policy for its action. Enable supplemental restart policy - The default setting is no. If set to yes, the service processor restarts the server when the operating system loses control and either: The Use OS-Defined restart policy is set to no. OR The Use OS-Defined restart policy is set to yes and the operating system has no automatic restart policy.
System Firmware Updates This section provides information and instructions for updating the system firmware. You may need to perform these steps if you are installing an option or if your support representative has instructed you to update your firmware. If the system cannot be powered on, but the service processor menus are available, see “Updating System Firmware From the Service Processor Menus”.
Configuring and Deconfiguring Processors or Memory All failures that crash the system with a machine check or check stop, even if intermittent, are reported as a diagnostic callout for service repair. To prevent the recurrence of intermittent problems and improve the availability of the system until a scheduled maintenance window, processors and memory DIMMs with a failure history are marked ″bad″ to prevent their being configured on subsequent boots.
Service Processor System Monitoring - Surveillance Surveillance is a function in which the service processor monitors the system, and the system monitors the service processor. This monitoring is accomplished by periodic samplings called heartbeats. Surveillance is available during two phases: v System firmware bring-up (automatic) v Operating system run time (optional) System Firmware Surveillance System firmware surveillance is automatically enabled during system power-on.
You can initiate surveillance mode immediately from service aids. In addition to the three options above, a fourth option allows you to select immediate surveillance, and rebooting of the system is not necessarily required.
Console Mirroring Console mirroring is supported on serial port 1 (S1) and serial port 2 (S2). When console mirroring is enabled, the service processor sends information to both serial ports. The serial port from which console mirroring is enabled is referred to as the active port. The mirror port is determined when keyboard input is detected from the other port. From this point on, the service processor only sends information to the active port and the mirror port.
Service Processor Error Log The service processor error log, an example of which follows, contains information about error conditions detected by the service processor. Error Log 1. 11/30/99 B1004999 19:41:56 Service Processor Firmware Failure Enter error number for more details. Press Return to continue, or ’x’ to return to menu. Press "C" to clear error log, any other key to continue.
LCD Progress Indicator Log The following is an example of the LCD progress indicator log. It shows the types of entries that the log might contain, and is for example purposes only. The progress indicator codes are listed from top (latest) to bottom (oldest). LCD Progress Indicator Log B0FF 0539..17 0538..17 0539..17 0538..17 0539..17 0581 0538..17 0539..12 0538..12 0539.. 0821..01-K1-00 0539.. 0728..01-R1-00-00 0539.. 0664..40-60-00-1,0 0539.. 0777..U0.2-P1-I14/E1 0539.. 0742..U0.2-P1-I12/E1 0539.. 0776..
Service Processor Operational Phases This section provides a high-level flow of the phases of the service processor. SP Power Applied Pre-Standby Phase Standby Phase SP Menus Available Bring-Up Phase SMS Menus Available Run-time Phase AIX Login Prompt Available Pre-Standby Phase This phase is entered when the server is first connected to a power source. This phase is exited when the power-on self-test (POST) and configuration tasks are completed.
The standby phase components are as follows: v Modem Configuration The service processor configures the modem (if installed) so that incoming calls can be received, or outgoing calls can be placed. v Dial In Monitor incoming phone line to answer calls, prompt for a password, verify the password, and remotely display the standby menu. The remote session can be mirrored on the local ASCII console if the server is so equipped and the user enables this function.
Run-Time Phase This phase includes the tasks that the service processor performs during steady-state execution of the operating system. v Environmental monitoring The service processor monitors voltages, temperatures, and fan speeds. v Responding to system processor commands The service processor responds to any command issued by the system processor.
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Chapter 8. Using System Management Services Use the System Management Services menus to view information about your system and to perform tasks such as setting a password, changing the boot list, and setting the network parameters. The text-based open firmware command line (the OK prompt), which is available from the System Management Services Utilities menu, allows you to configure certain adapters. To start the System Management Services, do the following: 1. Turn on or restart the system. 2.
Each option on the System Management Services Utilities menu is described in this section. Password Utilities Entering this selection permits access to the options shown on the following screen: Password Utilities 1 Set Privileged Access-Password 2 Remove Privileged-Access Password 3 Unattended Start Mode .------. |X=Exit| `------’ ===> Set Privileged-Access Password: The privileged-access password protects against the unauthorized starting of the system programs.
Display Error Log A screen similar to the following displays when you select this option. You can view or clear your system error log. .--------------------------------------------------------. | Error Log | | | | | | Date Time ErrorCode Location | | Entry 1. 99/06/30 02:15:35 25a80011 P1.1/Q1 | | Entry 2. 99/07/01 03:18:36 20300026 P1.1/Q1 | `--------------------------------------------------------’ .-----------------. |C=Clear Error Log| `-----------------’ .-----------.
IP Parameters Select the IP Parameters option from the Network Parameters menu to display a screen similar to the following: IP Parameters 1. 2. 3. 4. Client IP Address Server IP Address Gateway IP Address Subnet Mask [9.3.146.162] [9.3.146.171] [0.0.0.0] [255.255.255.0] .------. |X=Exit| `------’ ===> To set an address using this menu, do the following: 1. Type the number of the selection (1, 2, 3, or 4). 2. Enter the address on the next screen.
Adapter Parameters Select the Adapter Parameters option from the Network Parameters menu to view an adapter’s hardware address, as well as configure network adapters that require setup. A screen similar to the following displays when you make this selection: Adapter Parameters Device 1. 2. 3. 4. 5.
Ping Select Ping from the Network Parameters menu to test a connection to a remote system unit. After selecting the ping option, you must first choose an adapter to communicate with the remote system. Adapter Parameters Device 1. 2. 3. 4. 5. Slot Hardware Address Gigabit Ethernet 4: P1-I4/E1 token-ring 5: P1-I5/T1 ethernet Integrated:P1/E1 ethernet 2: P1-I2/E1 token-ring 3: P1-I3/T1 0004ac7c0135 0020357a9105 0060949d7ac5 0004ac5e692b 0004ac634e38 .------.
SCSI Utilities SCSI Utilities allow you to set delay times for the SCSI hard disk spin-up and to set SCSI IDs for SCSI controllers installed in the system. SCSI Utilities 1. Harddrive Spin Up Delay 2. Change SCSI Id .--------. | X=Exit | `--------’ ===> Using the Harddrive Spin Up Delay option allows you to change the spin up delay time for SCSI hard disk drives attached to your system. Spin up delay values can be entered manually, or you can use a default setting (two seconds).
MultiBoot Multiboot allows you to select a method for booting the system. Multiboot 1 2 3 4 5 6 Select Software Software Default Select Install Device Select Boot Devices OK Prompt Multiboot Startup .------. |X=Exit| `------’ ===> Select Software If this option is supported by the operating system, the names of the operating system installed are shown. This option might not be supported by all operating systems.
Select Boot Devices Select this option to view and change the custom boot list, which is the sequence of devices read at startup time. The boot list can contain up to five devices. The following is an example of this screen. Select Boot Devices 1 2 3 4 5 6 7 Display Current Settings Restore Default Settings Configure 1st Boot Device Configure 2nd Boot Device Configure 3rd Boot Device Configure 4th Boot Device Configure 5th Boot Device .------.
Selecting any of the Configure Boot Device options displays a screen similar to the following. Configure Nth Boot Device Device Number 1 2 3 4 5 Current Position 1 4 2 3 Device Name Diskette Ethernet ( loc=P1-I4/E1 ) Token-Ring ( loc=P1-I5/T1 ) SCSI CD-ROM ( loc=P1/Z1-A1 ) SCSI 9100 MB Harddisk ( loc=P1/Z1-A5 ) .------. |X=Exit| `------’ ===> OK Prompt Provides access to the open firmware command prompt. This option should only be used by service personnel to obtain additional debug information.
Select Language Select this option to change the language used by the System Management Services screens and the service processor menus. Select Language 1. 2. 3. 4. 5. 6. English Francais Deutsch Italiano Espanol Svenska ===> .------. |X=Exit| `------’ Note: To correctly display languages other than English, your ASCII terminal must support the ISO-8859 character set. OK Prompt This option provides access to the open firmware command prompt.
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Chapter 9. Removal and Replacement Procedures Before performing any of the removal or replacement procedures in this chapter, read the following notices. DANGER An electrical outlet that is not correctly wired could place hazardous voltage on metal parts of the system or the devices that attach to the system. It is the responsibility of the customer to ensure that the outlet is correctly wired and grounded to prevent an electrical shock.
Handling Static-Sensitive Devices Attention: Adapters, and disk drives are sensitive to static electricity discharge. These devices are wrapped in antistatic bags, to prevent this damage. Take the following precautions: v If you have an antistatic wrist strap available, use it while handling the device. v Do not remove the device from the antistatic bag until you are ready to install the device in the system unit. v With the device still in its antistatic bag, touch it to a metal frame of the system.
Covers Removing the Covers To remove the covers, perform the following steps: 1. Some procedures can be performed while the system power is on. Refer to “Hot-Pluggable Options” on page 306 to determine if the device you are installing is hot-pluggable. If the option you are installing is: v A hot-pluggable device, proceed to the next step. v Not a hot-pluggable device, then shut down the system as described in “Stopping the System Unit” on page 306. 2.
4. To remove the rear cover, lift the cover up and out. 5. Store the cover in a safe place.
6. To remove the side covers, remove the screws (1) that hold the side covers to the rear frame. Attention: Do not remove the right side cover unless the system is shut down and the power is disconnected from the power outlet. 1 1 7. Slide the covers to the rear and remove. Chapter 9.
Replacing Covers 1. To replace the side covers, do the following: a. Insert the tabs on the side cover into the slots on the system unit. b. Slide the cover toward the front of the system unit until the rear corner of the cover contacts the rear of the system unit. c. Secure the rear of the cover with the screws removed earlier. 2. To replace the front cover, align the tabs on the front cover with the slots of the extension on the bottom of the system unit.
Removing Processor and Memory Riser Card Cover 1. If you have not already done so, shut down the system as described in “Stopping the System Unit” on page 306. 2. If you have not already done so, unplug the system unit power cable from the electrical outlet. 3. If you have not already done so, remove the covers as described in “Removing the Covers” on page 301. 4. Remove the knurled screw (1) that holds the processor and memory riser card cover and open the cover.
Hot-Pluggable FRUs Note: You do not have to power down the system to remove a hot-pluggable FRU from the system. The following FRUs are hot-pluggable: v Some PCI adapters v Disk drives in bays DB1 and DB2 v Fans at the front of the system v Power supplies if the system has three power supplies and only one needs to be removed Hot-Pluggable Options Note: You do not have to stop the system to install a hot-pluggable option.
Disk Drive Options Your system can have up to 14 disk drives installed: 12 disk drives installed in two six-position hot-plug disk drive bays and two disk drives in a two-position bay, which is not hot-pluggable. The disk drives are mounted in special carriers that allow the disk drives to plug into the bay slots. When you install or remove disk drives, refer to the procedures in this section. Disk drives that are installed in either of the two six-position bays are referred to as hot-pluggable disk drives.
Disk Drive Slot LED Definitions The following table describes the possible states of the LEDs associated with each of the hot-plug disk drive slots. One LED is associated with each hot-pluggable disk drive slot. LED Indication Disk Drive Slot State Definition Off Off Slot power is Off. It is safe to remove or replace a disk drive. On (not flashing) On Slot power is On.
Status LEDs LED Green (Top) Amber (Bottom) Status Definition Flashing Drive activity Off Drive not spinning and no activity On Steady Drive spinning and no activity Slow Blink One link not active On Steady Service action Concurrent maintenance Both links are bad Slow Blink Identify only Off Power good Preinstallation Considerations Consider the following when replacing disk drives in the system unit: v Use caution when you are handling all disk drives.
4. Remove the disk drive bay cover from the disk drive bay. 5. Log in as root user. 6. At the command line, type smitty. 7. Select System Storage Management (Physical and Logical Storage). 8. Select Removable Disk Management. 9. Select Remove a Disk. 10. Select the desired disk from the list on the screen and press Enter. 11. Follow the instructions on the screen to remove the drive. 12. When you are asked ″Are you sure?,″ press Enter. The power LED above the drive that you selected will remain on.
13. Remove the disk drive by pulling the disk drive lever toward you until it is completely open. Then remove the disk drive from the slot. The LED on the top of the slot will turn off when the disk drive is removed. 14. Press F10 to exit smitty. Replacing Hot-Plug SCSI Disk Drives Notes: 1. A six-position disk drive bay is required for hot-plugging of disk drives. 2. Disk drives for the two-position drive bay cannot be installed with the power on. See “Replacing Non-Hot-Plug Drives” on page 359.
To replace a SCSI hot-plug disk drive, perform the following steps: 1. Remove the disk drive from its protective packaging, and open the drive latch handle. 2. Install the disk drive in the drive slot. Align the disk drive with the drive slot rails, and slide the disk drive into the slot until it contacts the backplane at the rear of the drive bay. The drive should be in far enough for the latch handle to engage the latch. 3. Push the disk drive lever up and to the rear to lock the disk drive.
6. Select Devices. 7. Select Install/Configure Devices Added After IPL and press Enter. Successful configuration is indicated by the OK message displayed next to the Command field at the top of the screen. 8. Press F10 to exit smitty. 9. Replace the front cover as described in “Replacing Covers” on page 304. Configuring and Deconfiguring SCSI Hot-Swap Disk Drives If you need to configure or deconfigure a drive, use the following procedures: Configuring SCSI Hot-Swap Disk Drives 1. Log in as root user. 2.
Removing Hot-Plug SSA Disk Drives Review the information in “Disk Drive Options” on page 307 before removing a disk drive. Note: SSA bays require a carrier in all six slots of each 6-pack assembly. Either an SSA drive in a carrier or a blank carrier must be in each SSA drive position. To add an SSA drive, you must first remove the blank carrier from the slot. To remove an SSA hot-plug disk drive, perform the following steps: 1. Back up the information from the disk drive to another drive. 2.
8. Select SSA Disks. 9. Select SSA Physical Disks. 10. Select Identify an SSA Physical Disk. 11. Select the disk you want to remove from the list. Note: If the drive is missing, skip to step 18. 12. Select Flash Disk Identification Light. Check the disk drives to determine the one with the flashing amber LED. 13. Press F3 to return to the SSA Physical Disks menu. 14. Select Remove an SSA Physical Disk. 15. Select the desired disk from the list on the screen and press Enter. 16.
Replacing Hot-Plug SSA Disk Drives Review the information in “Disk Drive Options” on page 307 before installing a disk drive. Note: SSA bays require a carrier in all six slots of each 6-pack assembly. Either an SSA drive in a carrier or a blank carrier must be in each SSA drive position. To add an SSA drive, you must first remove the blank carrier from the slot. To replace an SSA hot-plug disk drive, perform the following steps: 1.
2. Install the disk drive in the drive slot. Align the disk drive with the drive slot rails, and slide the disk drive into the slot until it contacts the backplane at the rear of the drive bay. 3. Push the disk drive lever up and to the rear to lock the disk drive. 4. Log in as root user. 5. At the command line, type smitty. 6. Select Devices. 7. Select Install/Configure Devices Added After IPL and press Enter.
PCI Adapter Options Your system has ten PCI adapter slots in which you can install adapters. When you install or remove adapters, refer to the procedures in this section. Some adapters can be installed while the system power is on. These adapters are referred to as hot-pluggable PCI adapters. The system has light emitting diodes (LEDs), which are visible from the rear of the system, to identify the state of a PCI slot during hot-plug procedures.
Removing Adapter Cards With this system, you can remove PCI adapters with the power on. These adapters are referred to as hot-pluggable PCI adapters. Some adapters are not hot-pluggable, and power must be removed from the system for adapter removal. Before you remove an adapter, determine if the PCI adapter you are installing is hot-pluggable. See the PCI Adapter Placement Reference, order number SA23-2504. Also, review the information in “PCI Adapter Options” on page 318.
7. Carefully grasp the adapter by the edges and pull it straight out from the system board. Store the adapter in a safe place. 8. If you plan to replace the adapter, go to “Replacing a Non-Hot-Pluggable PCI Adapter” on page 323. 9. If you do not plan to replace the adapter, a. Place a blank slot cover in the adapter slot and then lower the plastic stop over the adapter bracket. Rotate the locking latch clockwise until it clicks into the locked position. b.
For additional information about taking an adapter offline or removing it from the system configuration, see the AIX System Management Guide: Operating System and Devices. This publication is located on the AIX Documentation CD. Access the documentation information loading the documentation CD onto the hard disk or by mounting the CD in the CD-ROM drive. 4. Refer to “PCI Hot-Plug Manager Access” on page 326, and follow the steps in the access procedure to select PCI Hot-Plug Manager.
16. Carefully grasp the adapter by the edges and pull it straight out from the system board. Store the adapter in a safe place. 17. Place a blank slot cover in the adapter slot and then lower the plastic stop over the adapter bracket. Rotate the locking latch clockwise until it clicks into the locked position. 18. Continue to follow the screen instructions until you receive a message that the adapter removal is successful.
Before you install an adapter, determine if the PCI adapter you are installing is hot-pluggable. See the PCI Adapter Placement Reference, order number SA23-2504. Also, review the information in “PCI Adapter Options” on page 318. If you are installing a PCI adapter that is: v Not hot-pluggable, continue with “Replacing a Non-Hot-Pluggable PCI Adapter”. v Hot-pluggable, go to “Replacing a Hot-Pluggable PCI Adapter” on page 324.
7. Carefully grasp the adapter by the edges and align the adapter in the slot guides. Insert the adapter fully into the adapter slot connector. If you are installing a full-length adapter, ensure that both ends of the adapter engage the card guides. 8. Lower the plastic stop over the adapter bracket and rotate the locking latch clockwise until it clicks into the locked position. 9. Connect appropriate cables to the adapter. 10. Replace the system unit covers as described in “Replacing Covers” on page 304.
11. Select Replace/Remove a PCI Hot-Plug Adapter and press Enter. The Replace/Remove a PCI Hot-Plug Adapter menu displays. 12. Move the cursor to select the adapter that you are removing and press Enter. 13. Press the Tab key until the entry field displays the replace operation and then press the Enter key. Follow the instructions that display on the screen until you are instructed to remove the adapter. 14.
20. Continue to follow the screen instructions until you receive a message that the installation is successful. Successful installation is indicated by the OK message displayed next to the Command field at the top of the screen. 21. Press the F3 key to return to the PCI Hot-Plug Manager menu. 22. Select Install/Configure Devices Added After IPL and press Enter. Then follow the instructions on the screen.
Note: The PCI Hot-Plug Manager menu displays. See the following for descriptions of the menu options. Then return to the procedure that directed you here. PCI Hot-Plug Manager Menu The following options are available from the PCI Hot-Plug Manager menu: Note: For information about the PCI slot LED states, see “PCI Slot LED Definitions” on page 318. List PCI Hot-Plug Slots Provides a descriptive list of all slots that support PCI hot-plug capability.
Allows a new PCI adapter to be configured into the system if software support is already available for the adapter. The selected PCI slot will go into the On state. Install/Configure Devices Added After IPL The system attempts to configure any new devices and tries to find and install any required software from a user-selected source. The add, remove, and replace functions return information to the user indicating whether the operation was successful.
Removal DANGER Do not attempt to open the covers of the power supply. Power supplies are not serviceable and are to be replaced as a unit. Note: If attempting a hot-swap of more than one power supply, be aware of the following: 1. Replace only one power supply at a time. Removing another power supply tells the system that only one supply is installed, which indicates insufficient air flow for system operation, causing it to shut down. 2.
3. If you have not already done so, remove the front, rear, and right side covers as described in “Removing the Covers” on page 301. 4. Locate the next available fan position. 5. Pull the locking knob on the fan bay blank cover and remove it by pulling it straight out from the system unit. 1 2 1 Fan bay blank cover 4 2 Fan bay blank cover 2 6. Install the new fan by pulling the locking knob out and then inserting the tabs on the left side of the fan into the frame opening. 7.
1. Remove the power supply baffle plate from the redundant power supply by pulling out the button and tilting the baffle out from the system. The baffle is not needed after the redundant power supply is installed. 2. Pull the locking handle on the new power supply out and down so that it is completely open. Chapter 9.
3. Install the new power supply by sliding it into the frame until the locking handle contacts the frame. 4. Lift the locking handle and push it in at the top of the power supply until it locks the power supply into position. 5. Plug in the power cord and turn on the system. The redundant features will be recognized as the system powers up. Memory Riser Card and Processor Card Attention: All cards are sensitive to electrostatic discharge (see “Handling Static-Sensitive Devices” on page 300).
5. The card is secured in place with camming latches at each end. Open the card latches by rotating them out until the card is pulled out of the connector on the system board. Attention: To prevent damage to the card and to the card connectors, open both of the latches at the same time. You must install either a memory riser card or a blank memory card in each memory card slot. Do not operate the system if any of the memory riser card slots are empty.
2. Place the card onto the card guide rails. The memory DIMMs, if present, should face downward. 3. Push the card into the system unit until you feel it stop. The card should be far enough into the system unit so that the camming latches engage. 4. Close the camming latches to secure the card into the connector. Attention: To prevent damage to the card and to the card connectors, close both camming latches at the same time. 5.
System Memory Options Two slots are available for memory riser cards. Each riser card had 16 sockets. See “System Board” on page 14, which illustrates the positions of the memory riser cards in the system. Four sizes of DIMMs are available: 128 MB, 256 MB, 512 MB, and 1 GB. Certain 32 MB DIMMs from older RS/6000 systems can also be used when upgrading system memory. Each of the empty memory riser card slots must have a memory filler card installed.
Memory Placement for a Memory Riser Card Memory riser cards can be populated with up to four quads. Each quad is a group of four DIMMs; the quads are labeled A, B, C, and D. The following rules apply to DIMM placement on a memory riser card: v Each memory quad must contain four DIMMs of equal memory size. v Quad memory size may be mixed on a memory riser card.
6. Locate the memory DIMM connectors and determine which DIMMs you want to remove. (15) A (16) A (13) B (14) B (11) C (12) C (9) D (10) D (7) D (8) D (5) C (6) C (3) B (4) B (1) A (2) A 7. Remove the memory DIMMs by pushing the locking tabs out on the memory connectors. 2 1 1 Push Locking Tabs Out to Release Memory Module 8. Install blank DIMM covers in the memory connector. 9. Install the memory riser card in the system unit.
Replacement Note: If your system has a one-way processor card installed, the memory may be installed on this card. Remove the processor card to upgrade the memory. See “Removing a Memory Riser Card or One-Way Processor Card” on page 332. 1. With one hand, touch any metal surface of the chassis to minimize static electrical charges, and then pick up the memory DIMM. 2.
5. Replace the processor and memory riser card cover as described in “Replacing Processor and Memory Riser Card Cover” on page 305. 6. Replace the system unit covers as described in “Replacing Covers” on page 304. Processor Card Removal Attention: All cards are sensitive to electrostatic discharge (see “Handling Static-Sensitive Devices” on page 300). Note: Installing a processor card into your system unit may require updating the firmware.
Removal 1. Shut down the system. See “Stopping the System Unit” on page 306. 2. Unplug the power cord from the wall outlet. 3. If you have not already done so, remove the covers as described in “Removing the Covers” on page 301. 4. Remove the processor and memory card cover as described in “Removing Processor and Memory Riser Card Cover” on page 305. 5. Remove both memory riser cards or blank memory cards. See “Removing a Memory Riser Card or One-Way Processor Card” on page 332. 6.
down into the socket. Note: Be sure to reset the time and date and other system options that might have been lost when the battery was removed. If you are running AIX, you might have to run the bootlist command from AIX while you are logged in as root user. This action restores the customized boot list. In addition, the IP parameters might also have to be re-entered. 2. Install the memory riser cards or blank memory cards removed earlier.
Replacement 1. Remove the VPD module from the old operator panel and insert it in the new operator panel. Make sure you insert the module in the same position as it was in the old panel. 1 2 1 VPD Module 2 Cable Connector 2. Replace in reverse order. Operator Panel Cable Removal Attention: If the operator panel cable is disconnected, settings for passwords, date and time, and service processor call-in functions will be lost. These settings can be reset after the cable is replaced. 1.
PCI Adapter Dividers Removal 1. Remove all PCI adapters (see “Removing Adapter Cards” on page 319). 2. Gently twist down the flexible tab on the right end of the divider. 3. Pivot the divider out and toward the left until it is out. Replacement Replace in reverse order. System Board Assembly Removal Note: Make a note of the locations of parts you remove during this procedure so that you can reinstall them in the correct positions. 1.
16. Mark the locations and disconnect the following cables from the backplane assembly: v Fan cable v Parallel cable assembly v Debug cable assembly 17. Remove the CEC assembly (see “Memory and Processor Card CEC Assembly” on page 334). 18. Remove the cable plate assembly from the rear of the system (14 total screws). 19. Remove the two screws from the bottom left of the system board assembly, that ground it to the chassis. 20.
DB3 D14 D13 DB2 D 0 7 D 0 8 D 0 9 D 1 0 D 1 1 D 1 2 D 0 1 D 0 2 D 0 3 D 0 4 D 0 5 D 0 6 DB1 If you are installing: v A two-position SCSI disk drive bay, continue with “Removing a Two-Position SCSI Disk Drive Bay”. v A six-position SCSI (SES) or SSA hot plug disk drive bay, go to “Removing Six-Position SCSI (SES) or SSA Disk Drive Bays” on page 347. Removing a Two-Position SCSI Disk Drive Bay To remove a two-position SCSI disk drive bay, use the following procedure: 1.
Replacing a Two-Position SCSI Disk Drive Bay To replace a two-position SCSI disk drive bay, use the following procedure: 1. If you have not already done so, shut down the system as described in “Stopping the System Unit” on page 306. 2. If you have not already done so, remove the front and right side covers as described in “Removing the Covers” on page 301. 3. Remove the cover from the two-position disk drive bay. 4. Slide the disk drive bay cage into the system as shown in the following diagram.
5. Connect the SCSI cable connectors to the backplane. See “SCSI and SSA Cabling Configurations” on page 355 for cable routing. 6. Install the screws to hold the two-position cage in place. 7. Replace the system unit covers as described in “Replacing Covers” on page 304. 8. Turn on the power. Removing Six-Position SCSI (SES) or SSA Disk Drive Bays Note: SSA bays require a carrier in all six slots of each 6-pack assembly.
3. If you have not already done so, remove the covers, as described in “Removing the Covers” on page 301. 4. Remove the disk drives from the disk drive cage. Refer to “Removing Hot-Plug SCSI Disk Drives” on page 309. 5. Remove a power supply to get access to the backside of the SCSI or SSA backplanes to remove signal and power cables. Refer to “Power Supplies” on page 328. 6. Disconnect the power cables from the top rear of the backplane. Then disconnect the signal cables from the backplane.
SCSI (SES) Drive Bay Cables 1 2 5 3 4 1 2 3 I2C Connector SCSI Connector Power Connector 4 5 Power Connector SCSI Connector Chapter 9.
SSA Drive Bay Cables 6 7 1 5 1 2 3 4 I2C Connector Power Connector Power Connector SSA Connector 3 2 4 5 6 7 SSA Connector SSA Connector Power Connector 7. Remove the six screws that hold the disk drive cage in the system unit. There are four screws in the front of the unit and two inside the back (one at the upper left, one at the lower right). Use the long nut driver provided with the disk drive cage to remove the screws. 8. Slide the disk drive cage all the way out of the system unit.
Replacing Six-Position SCSI (SES) or SSA Disk Drive Bays 1. If you are installing a second disk drive bay, and an adapter to connect the disk drive bay to the system, install the adapter first. Refer to “Replacing Adapter Cards” on page 322. 2. Locate the new disk drive bay cage and connect the power cables to the top rear of the backplane. Then connect the signal cables to the backplane.
SSA Drive Bay Cables 6 7 1 5 1 2 3 4 352 Service Guide I2C Connector Power Connector Power Connector SSA Connector 3 2 4 5 6 7 SSA Connector SSA Connector Power Connector
3. Position the cables so they can be guided through the holes in the rear of the system unit bay, and slide the disk drive cage halfway into the system unit. Chapter 9.
4. Connect the power cables to the power connectors, which are located on the system board behind the enclosure. The following diagram shows the right side of the system with the cover removed. 8 9 7 6 5 4 3 2 1 1 2 3 4 5 6 7 8 9 I2C to DASD Bay 1 (DB1) Power 2 to DASD Bay 1 (DB1) Power 1 to DASD Bay 1 (DB1) Power 1 to DASD Bay 2 (DB2) Power 2 to DASD Bay 2 (DB2) I2C to DASD Bay 2 (DB2) Power to diskette drive Power to DASD 2-pack or media device Power to DASD 2-pack or media device 5.
SCSI and SSA Cabling Configurations The diagrams in this section show the cabling for many of the configurations available on this system. Locate the diagram here that most closely matches your system’s drive configuration, and connect your cables to match the diagram. Note: The two six-position SCSI disk drive bays must be connected to separate SCSI buses. Two-Position SCSI Disk Drive Bay Cabling Four Drop SCSI Cable View of Right Side Internal SCSI Cable View of Left Side Chapter 9.
First Six-Position SCSI Disk Drive Bay Cabling Internal SCSI Cable View of Left Side View of Right Side OR Internal SCSI Cable To Bulkhead Bulkhead Connector External SCSI Cable to Bulkhead External Integrated SCSI Connector View of Right Side 356 Service Guide View of Left Side
Second Six-Position SCSI Disk Drive Bay Cabling Internal SCSI Cable View of Left Side View of Right Side Two Six-Position SCSI RAID Bays Connected to a Single RAID Adapter Internal SCSI Cable Bulkhead Connector Internal SCSI Cable to Bulkhead External SCSI Cable to Bulkhead View of Right Side View of Left Side Chapter 9.
One Six-Position SCSI RAID Bay and One Six-Position SSA Bay Internal SSA Cable to Bulkhead Internal SCSI Cable Bulkhead Connector External SSA Cables to Bulkhead SSA Adapter SCSI RAID Adapter View of Left Side View of Right Side Two Six-Position SSA Bays Connected to the Same SSA Loop Internal SSA Cable To Bulkhead Bulkhead Connector External SSA Cables to Bulkhead SSA Adapter Internal SSA Cable View of Right Side 358 Service Guide View of Left Side
Replacing Non-Hot-Plug Drives This section helps you replace non-hot-plug media drives in the optional media position of the system or disk drives in the two-position SCSI disk drive bay. Removing a Media Drive from the Optional Media Position CAUTION: A class 1 laser is contained in the device. Do not attempt to operate the drive while it is disassembled. Do not attempt to open the covers of the drive as it is not serviceable and is replaced as a unit. 1.
Replacing a Media Drive in the Optional Media Position Perform the following steps to remove either the blank cover or the old drive from the bracket and install the new drive onto the bracket. 1. Remove the three screws from the blank cover bracket. 2. Separate the blank cover or drive from the bracket. 3. Install the new drive into the bracket as shown in the following diagram. To secure the drive, use the three media media bay screws. 4.
4. Remove the screws that hold the cover onto the two-position SCSI drive bay and remove the cover. Chapter 9.
5. Remove the disk drive by pulling the disk drive lever toward you until it is completely open. Then pull the drive out of the slot. Replacing a Disk Drive in the Two-Position Disk Drive Bay The section helps you install non hot-plug drives in the two-position SCSI disk drive bay. 1. If you have not already done so, shut down the system as described in “Stopping the System Unit” on page 306. 2. If you have not already done so, unplug the system unit power cable from the electrical outlet. 3.
4. Remove the screws that hold the cover onto the two-position SCSI drive bay and remove the cover. 5. Remove the disk drive from its protective packaging and open the drive latch handle. 6. Set the SCSI address jumpers at the rear of the drive to the correct address. Refer to the documentation provided with your drive for details on setting the SCSI address. Chapter 9.
7. Slide the disk drive into the bay as shown in the following diagram. 8. Replace the two-position SCSI disk drive bay cover. 9. Replace the system unit covers as described in “Replacing Covers” on page 304.
Chapter 10. Parts Information This chapter contains parts information for the Models 25F/80, 256/F0, and 256/F1.
Right Side 22 2 1 23 3 4 16 22 21 20 16 19 18 6 5 16 12 15 17 9 10 14 11 8 20 12 13 366 Service Guide 7
Index FRU Part Number Units Per Assy Description 1 2 3 4 5 23L2922 24L1771 04N4267 24L1723 04N4265 00P2358 04N2271 76H0524 08L7908 56F0346 24L1695 93H4339 93H4340 93H4341 40H6328 08L0034 2596293 21P6417 04N5589 04N4270 24L1827 03N3301 00P1517 03N4139 23L8107 03N3302 00P1520 09P0620 00P1519 04N4555 04N2920 04N3392 See 8 Above 24L1729 04N2920 04N4308 21P4725 75G2878 24L1593 04N6113 24L1726 23L3138 75G2878 33G3907 24L1727 24L1725 1 1 1 0-1 1 1 1 1 1 1 1 1 1 1 1 2 1 2-3 0-2 0-2 1 0-14 0-14 0-12 0-4 0-14 0
Index FRU Part Number Units Per Assy Description 19 16 20 21 22 23 See Note 33G3907 24L1726 See Note 97H9137 See Note 04N5968 59H4118 94H0136 33G3907 97H9137 1 2 or 4 1 1 1 0-1 0-1 0-1 0-1 2 or 4 1 Diskette Drive Screws (per Media Assembly) Media Device Mounting Tray CD ROM Media Filler Media Device (Optional) White DVD Bezel (Optional) 4 mm Tape Bezel (Optional) 8 mm Tape Bezel (Optional) Screws (per Media Assembly) Media Filler 16 22 Note: See Diagnostic Information for Multiple Bus Systems, orde
Left Side 1 2 3 4 5 31 6 7 30 29 8 7 28 27a 27 26 23 25 21 9 18 22 10 20 19 24 11 12 17 16 15 14 13 Chapter 10.
Index FRU Part Number 1 2 3 4 Units Per Assembly Description 24L1738 24L1730 04N2273 0-2 2-4 0-2 09P1175 24L1831 1 1 16G8095 24L1761 1 1 5 6 7 8 9 10 04N5743 44L0041 See Note 24L1649 24L1737 04N2934 1 10 0-10 1 1 1 11 04N4765 04N5353 53P2023 21P4751 23L7785 53P1514 21P4760 23L7794 53P1301 21P4774 23L7799 53P1334 24L1605 04N4808 07L7729 93H4702 09P0466 07L9030 10L5417 Fan Filler Fan Assembly Point to point SCSI Cable Assembly, SCSI adapter to 6-pack System Board Assembly Insulator, System Bo
Index FRU Part Number 17 18 CCIN Number Units Per Assembly Description 24L1546 75G2878 1 4 19 24L1829 8 20 45H2536 4 21 24L1646 8 19 24L1829 8 20 45H2536 4 21 22 23 24 25 24L1646 04N2923 24L1769 04N2922 56F0346 1 1 1 1 1 26 26a 04N3087 76H0518 1 1 27 75G2878 4 27a 28 29 07L7411 03K8992 75G2878 1 0-10 2 30 75G2878 1 31 23L8082 1 CEC Cage PCI Guide Assembly Mounting Screws System Board Assembly Mounting Screws System Board Assembly Grounding Screws System Board Assembl
Accessories Power Cords 1 2 5 372 6 8 7 4 3 9 10 Index Part Number Country/Region 1 1838574 Bahamas, Barbados, Bolivia, Brazil, Canada, Costa Rica, Dominican Republic, El Salvador, Ecuador, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Netherlands Antilles, Panama, Peru, Philippines, Taiwan, Thailand, Trinidad Tobago, U.S.A.
Index Part Number Country/Region 6 14F0015 Bangladesh, Burma, Pakistan, South Africa, Sri Lanka 7 14F0033 Bahrain, Bermuda, Brunei, Channel Islands, Cyprus, Ghana, China (Hong Kong S.A.R.
Keyboards and Mouse Index FRU Part Number Units Per Assy Description 1 75H9504 75H9519 75H9526 75H9521 75H9535 75H9506 75H9528 93H9113 1 1 1 1 1 1 1 1 Keyboard, United States English (ID 103P) Keyboard, French (ID 189) Keyboard, Italian (ID 142) Keyboard, German (ID 129) Keyboard, Spanish (ID 172) Keyboard, French Canada (ID 058) Keyboard, Polish (ID 214) Three Button Mouse 2 374 Service Guide
Appendix A. Environmental Notices Product Recycling and Disposal Components of the system unit, such as structural parts and circuit boards, can be recycled where recycling facilities exist. Companies are available to disassemble, reutilize, recycle, or dispose of electronic products. Contact your account representative for more information.
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Appendix B. Notices This information was developed for products and services offered in the U.S.A. The manufacturer may not offer the products, services, or features discussed in this document in other countries. Consult the manufacturer’s representative for information on the products and services currently available in your area. Any reference to the manufacturer’s product, program, or service is not intended to state or imply that only that product, program, or service may be used.
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Appendix C. Service Processor Setup and Test For your convenience, an example of a basic service processor setup checklist is included here. Your setup may include more or fewer of the available features, so you can adjust this checklist for your own application so that it is helpful to you. Service Processor Setup Checklist 1. Unplug the power cord from the server. 2. Attach a local terminal for this setup procedure. 3. Plug in the system and power on the local terminal.
Testing the Setup This section contains sample testing procedures to help ensure that your setup is working. These tests include communicating with the server operating system. Before you start, ensure that the necessary serial port(s) is configured. If you need assistance, refer to “Serial Port Configuration” on page 381. The server should be powered off as a result of the “Service Processor Setup Checklist” on page 379. Testing Call-In 1. At your remote terminal, call in to your server.
Return to the “Telephone Number Setup Menu” on page 269 to enter the actual telephone numbers your server will use for reporting problems. Serial Port Configuration To configure the serial port on an AIX system, run the following from an AIX console: 1. Log in as root user. 2. To determine if you have any serial ports already configured, type: lsdev -Cc tty If no serial ports are configured, none are listed. If you want to configure serial ports that are not listed, continue with the remaining steps. 3.
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Appendix D. Modem Configurations The service processor is designed to place little demand on an attached modem, thereby increasing the setup and connection success rates. Sample Modem Configuration Files This appendix contains information about several sample modem configuration files that either work directly with your modem or provide a good starting point for a custom setup.
Configuration File Selection Use the following steps to select a configuration file: 1. Is your modem an IBM 7852-400? If Yes, use modem configuration file modem_m0.cfg and go to step 7 on page 385. Note: The IBM 7852-400 modem has DIP switches on the right side of the unit. See “IBM 7852-400 DIP Switch Settings” on page 387 for the correct switch settings. If No, continue with step 2. 2. Is your modem an IBM 7857-017? If Yes, use modem configuration file modem_m1.cfg and go to step 7 on page 385.
If AT&F, configuration file modem_f.cfg is recommended. If AT&Fn, configuration file modem_f0.cfg or modem_f1.cfg is recommended, depending on which provides the hardware flow control profile. 7. You have completed selection of the configuration file. If your modem configuration selection is not available in the Service Processor Modem Configuration Menu, you must access it through the Configure Remote Maintenance Policy Service Aid.
Examples for Using the Generic Sample Modem Configuration Files The following table contains information to help you determine which modem configuration file to use with various modems. Modem Setup Z Setup Z0 (Rare) Setup F AT&T DataPort 2001 (Ring interrupt only on first ring) Setup F0 Setup F1 X Bocamodem 1440E X Hayes Smart Modem 300 X IBM 5841 X IBM 5843 X IBM 7851 X IBM 7852-10 X IBM 7855 X USRobotics 36.6K Sportster X Zoom V.
v condin v ripo 4. Save the changes.
The service processor uses the ring interrupt request to count the number of rings when Ring Indicate Power-On (RIPO) is enabled. If your modem produces an interrupt on only the first ring, set Ring Indicate Power-On to start on the first ring. Otherwise, you can choose to start Ring Indicate Power-On on any ring count. Terminal Emulators The service processor is compatible with simple ASCII terminals, and therefore compatible with most emulators.
Consult your modem manual for its specific response scheme for the &Dn command. Two strategies are available for dealing with the modem’s response to DTR: v Recovery v Prevention Before you use one of these strategies, determine if your server’s modem is set up correctly to respond to DTR. With the remote terminal connected to serial port 1 and defined as the Primary Console Device, there are two tests you can perform: 1.
Prevention Strategy The disconnect is caused by the operating system when it initializes the Primary Console. The tests listed in “Transfer of a Modem Session” on page 388 are conducted with the remote terminal selected as the primary console to manifest the modem’s response to DTR transitions. v If a local ASCII terminal or a graphics console is to be a permanent part of your server, then make one of them the primary console. Your remote terminal will no longer experience the connection loss.
Modem Configuration Sample Files Sample File modem_m0.cfg # # # # # # # # # # # # # # # # # # # COMPONENT_NAME: (ESPSETUP) ENTRY SERVICE PROCESSOR SETUP: modem_m0 FUNCTIONS: Modem configuration file specifically for IBM 7852-400 modem with Auto-Reliable feature. This feature must be turned off for Catcher calls. This example uses the AT&F reset command to choose the factory defaults. (C) COPYRIGHT International Business Machines Corp.
send "+++" delay 2 send "ATH0T\r" ignore "0\r" or "OK\r" timeout 2 send "ATE0Q1\r" ignore "0\r" timeout 1 done # # # # # # # condin: send "AT&F&E2E0T\r" # # # ignore "0\r" or "OK\r\n" timeout 2 # send "AT&E12&E14\r" # # expect "0\r" or "OK\r\n" timeout 2 # send "AT&SF1&S0S9=1\r" # # # expect "0\r" or "OK\r\n" timeout 2 # send "ATV0S0=2\r" # # expect "0\r" timeout 2 # done waitcall: ignore "2\r" timeout 1 expect "2\r" timeout 10 page: send "ATDT%N,,,,%R;\r" Assure command mode.
Sample File modem_m1.cfg # # # # # # # # # # # # # # # # # # # COMPONENT_NAME: (ESPSETUP) ENTRY SERVICE PROCESSOR SETUP modem_m1 FUNCTIONS: Modem configuration file specifically for IBM 7857-017 modem with Auto-Reliable feature. This feature must be turned off for Catcher calls. This example uses the AT&F reset command to choose the factory defaults. To allow dial commands for digital pagers, it is necessary to reduce the number of characters in the dial command.
# # ignore "0\r" or "OK\r\n" timeout 2 # send "AT#F0*Q2\r" # # expect "0\r" or "OK\r\n" timeout 2 # send "ATV0X0S0=2\r" # # # expect "0\r" timeout 2 # done *E0=data compression disabled E0=echo disabled Ignore modem response. Trellis modulation disabled Retrain with adaptive rate Confirm commands successful Numeric response code AT compatible messages Answer on 2nd ring Confirm commands successful. ignore "2\r" timeout 1 expect "2\r" timeout 10 # # # # Ignore first ring. Pick up second ring or timeout.
Sample File modem_z.cfg # # # # # # # # # # # # # # # # # # # # # COMPONENT_NAME: (ESPSETUP) ENTRY SERVICE PROCESSOR SETUP Z FUNCTIONS: Modem configuration file for many early Hayes* compatible modems. This example uses the ATZ reset command to choose the factory defaults. This setup will work for many modems, but it is required for early vintage modems which respond to neither the ATZ0 reset command nor the extended (&) commands. Refer to your modem manual.
timeout 60 disconnect: done delay 2 send "+++" delay 2 send "ATH0T\r" ignore "0\r" or "OK\r" timeout 2 send "ATE0Q1\r" ignore "0\r" timeout 1 done condin: # # # # # # # # Separate from previous data. Assure command mode. Allow mode switching delay. Set modem switch-hook down (i.e., hang up). Ignore modem response. Initialize modem: Echo OFF, Disable responses. send "ATZQ0T\r" # Reset to factory defaults. ignore "0\r" or "OK\r\n" timeout 2 # Ignore modem response.
Sample File modem_z0.cfg # # # # # # # # # # # # # # # # # # # # # COMPONENT_NAME: (ESPSETUP) ENTRY SERVICE PROCESSOR SETUP Z0 FUNCTIONS: Modem configuration file for some early Hayes* compatible modems. This example uses the ATZ0 reset command to choose the factory defaults. This setup is recommended for modems that will respond to the ATZ0 command and which do not respond to the extended (&) commands. Refer to your modem manual. * Trademark of Hayes Microcomputer Products, Inc.
expect "16\r" or "15\r" or "14\r" or "12\r" or "10\r" or "5\r" or "1\r" busy "7\r" timeout 60 done disconnect: delay 2 send "+++" delay 2 send "ATH0T\r" ignore "0\r" or "OK\r" timeout 2 send "ATE0Q1\r" ignore "0\r" timeout 1 done condin: # # # # # # # # Separate from previous data. Assure command mode. Allow mode switching delay. Set modem switch-hook down (i.e., hang up). Ignore modem response. Initialize modem: Echo OFF, Disable responses. send "ATZ0Q0T\r" # Reset modem.
Sample File modem_f.cfg # # # # # # # # # # # # # # # # # # # # # # COMPONENT_NAME: (ESPSETUP) ENTRY SERVICE PROCESSOR SETUP F FUNCTIONS: Modem configuration file for many recent Hayes* compatible modems. This example uses the AT&F reset command to choose the factory defaults. This set up is preferred for modems with extended (&) commands. For early vintage modems, setup Z or Z0 is recommended.
done retry: send "A/" # Repeat the previous command. # Expect a connection response. expect "16\r" or "15\r" or "14\r" or "12\r" or "10\r" or "5\r" or "1\r" busy "7\r" timeout 60 done disconnect: delay 2 send "+++" delay 2 send "ATH0T\r" ignore "0\r" or "OK\r" timeout 2 send "ATE0Q1\r" ignore "0\r" timeout 1 done condin: # # # # # # # # Separate from previous data. Assure command mode. Allow mode switching delay. Set modem switch-hook down (i.e., hang up). Ignore modem response.
# responses. expect "8\r" or "7\r" or "6\r" or "4\r" or "3\r" delay 2 done Appendix D.
Sample File modem_f0.cfg # # # # # # # # # # # # # # # # # # # # # # COMPONENT_NAME: (ESPSETUP) ENTRY SERVICE PROCESSOR SETUP F0 FUNCTIONS: Modem configuration file for many recent Hayes* compatible modems. This example uses the AT&F0 reset command to choose the factory defaults. This set up is preferred for modems with extended (&) commands. For early vintage modems, setup Z or Z0 is recommended.
expect "16\r" or "15\r" or "14\r" or "12\r" or "10\r" or "5\r" or "1\r" busy "7\r" timeout 60 done retry: send "A/" # Repeat the previous command. # Expect a connection response. expect "16\r" or "15\r" or "14\r" or "12\r" or "10\r" or "5\r" or "1\r" busy "7\r" timeout 60 done disconnect: delay 2 send "+++" delay 2 send "ATH0T\r" ignore "0\r" or "OK\r" timeout 2 send "ATE0Q1\r" ignore "0\r" timeout 1 done condin: # # # # # # # # Separate from previous data. Assure command mode.
done error: 404 Service Guide # RI Power On enabled. # Handle unexpected modem # responses.
Sample File modem_f1.cfg # # # # # # # # # # # # # # # # # # # # # COMPONENT_NAME: (ESPSETUP) ENTRY SERVICE PROCESSOR SETUP F1 FUNCTIONS: Modem configuration file for many recent Hayes* compatible modems. This example uses the AT&F1 reset command to choose the factory defaults. This set up is for modems with extended (&) commands and which do not work properly with setup F0. For early vintage modems, setup Z or Z0 is recommended. * Trademark of Hayes Microcomputer Products, Inc.
timeout 60 retry: done send "A/" # Repeat the previous command. # Expect a connection response. expect "16\r" or "15\r" or "14\r" or "12\r" or "10\r" or "5\r" or "1\r" busy "7\r" timeout 60 done disconnect: delay 2 send "+++" delay 2 send "ATH0T\r" ignore "0\r" or "OK\r" timeout 2 send "ATE0Q1\r" ignore "0\r" timeout 1 done condin: # # # # # # # # Separate from previous data. Assure command mode. Allow mode switching delay. Set modem switch-hook down (i.e., hang up). Ignore modem response.
error: # Handle unexpected modem # responses. expect "8\r" or "7\r" or "6\r" or "4\r" or "3\r" delay 2 done Appendix D.
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Appendix E. SSA Problem Determination Procedures Problem determination procedures are provided by power-on self-tests (POSTs), service request numbers (SRNs), and maintenance analysis procedures (MAPs). Some of these procedures use the system service aids that are described in Diagnostic Information for Multiple Bus Systems, order number SA23-2769. Disk Drive Module Power-On Self-Tests (POSTs) Attention: Disk drive modules are fragile and must be handled with care.
tests that are run are related to the type of SSA adapter being used. If a POST fails and prevents the adapter from becoming available, an error is logged that indicates which FRUs must be exchanged for new FRUs.
Appendix F. SSA Software and Microcode Errors This appendix provides an explanation of serial storage architecture (SSA) software, service request numbers (SRNs), and microcode errors. Service Request Numbers (SRNs) Service request numbers (SRNs) are generated for the SSA hot-swap disk drive by the system error-log analysis, system configuration code, diagnostics, and customer problem-determination procedures.
1. Make a note of the contents of the error log for the device that has the problem. 2. Go to the using system service aids and select Display Vital Product Data to display the VPD of the failing system. Make a note of the VPD for all the SSA adapters and disk drive modules. 3. Report the problem to your support center. The center can tell you whether you have a known problem and can, if necessary, provide you with a correction for the software or microcode.
Table 12. Service Request Numbers SRN FRU List 10101 Disk drive module (See “Removing Hot-Plug SSA Disk Drives” on page 314.) 10112 None 1xxxx 20PAA 21PAA to 29PAA 2A002 2A003 % Problem 100 Description: Disk drive motor stopped. The disk drive module is bad. Action: If this SRN was received by one disk drive module only, then exchange that disk drive module. – Description: Format degraded. A format operation has been ended before it has completed.
Table 12. Service Request Numbers (continued) SRN 2A004 2A005 FRU List % Problem Disk drive module (See “Removing Hot-Plug SSA Disk Drives” on page 314.) SSA adapter card (See the installation guide and the service guide for the using system.) 50 Description: Async code 04 has been received. A software error has probably occurred. Action: Go to “Software and Microcode Errors” on page 411 before exchanging any FRUs.
Table 12. Service Request Numbers (continued) SRN FRU List 2A206 Disk drive module (See “Removing Hot-Plug SSA Disk Drives” on page 314.) 2FFFF None 300C0 % Problem 100 Description: A disk drive module has detected that one of its SSA links has failed the POSTs. Action: 1. Use the Link Verification Service Aid to determine where the SSA link is broken. 2.
Table 12. Service Request Numbers (continued) SRN 34000 40000 FRU List % Problem Disk drive module (See “Removing Hot-Plug SSA Disk Drives” on page 314.) External SSA cables Internal SSA connections SSA adapter card (See “Replacing Adapter Cards” on page 322.) 90 Description: The adapter cannot initialize a device. This problem might be badly affecting the SSA loop. If the device is part of a RAID array, you may not be able to list this disk drive using the RAID facilities.
Table 12. Service Request Numbers (continued) SRN FRU List % 48000 Problem Action: Go to Advanced SerialRAID Adapters User’s Guide and Maintenance Information, order number SA33-3285. 46000 through 47500 None – Description: The SSA adapter has detected a link configuration resource that is not valid. Action: See “SSA Loop Configurations That Are Not Valid” on page 420. Action: Go to Advanced SerialRAID Adapters User’s Guide and Maintenance Information, order number SA33-3285.
Table 12. Service Request Numbers (continued) SRN 50100 FRU List % Problem None – Description: An attempt was made to log an error against a pdisk that is not available to the using system. Action: This problem has occurred for one of the following reasons: v A user has deleted a pdisk from the system configuration. In such an instance, the hdisk that is related to the pdisk continues to operate normally. If the disk drive module tries to log an error, however, this SRN (50100) is produced.
Table 12. Service Request Numbers (continued) SRN FRU List % Problem 60210 Disk drive module (See “Removing Hot-Plug SSA Disk Drives” on page 314.) 100 Description: The disk drive module failed the diagnostic test. Action: Exchange the FRU for a new FRU. 60240 Disk drive module (See “Removing Hot-Plug SSA Disk Drives” on page 314.) 6-pack assembly (See “Removing Six-Position SCSI (SES) or SSA Disk Drive Bays” on page 347.) 98 Description: A configuration problem has occurred.
Table 12. Service Request Numbers (continued) FRU List % Problem D0450 SRN None – Description: A format operation is in progress. The format operation that was started on this disk drive module has not yet finished. A format operation can take up to 30 minutes to run. Action: Wait for the format operation to finish before you run the diagnostics again. You can observe the progress of the format operation by running the format service aid again on this disk drive module.
SRN 48000 shows that the SSA loop contains more devices or adapters than are allowed. The following condition exists: the loop contains more than 48 devices. If the SRN occurred when either you or the customer switched on the using system: 1. Switch off the using system. 2. Review the configuration that you are trying to make, and determine why that configuration is not valid. 3. Review “Rules for SSA Loops” on page 424. 4.
The location code shows only the position of the SSA adapter in the using system and the type of device that is attached. Use a service aid to find the location of the device (disk drive module). For more information, see ″Using the Service Aids″ in 26F/80, 256/F0, and 256/F1 User’s Guide SSA Loops and Links The disk drive modules of the system unit are connected through two SSA links to an SSA adapter that is located in the using system.
The SSA links must be configured as loops. The loop is connected to the internal connectors at the SSA adapter card. These connectors must be a valid pair (that is, A1 and A2, or B1 and B2); otherwise, the disk drive modules on the loop are not fully configured, and the diagnostics fail. Operations to all the disk drive modules on a particular loop can continue if that loop breaks at any one point.
The configuration software first recognizes the disk drive module by the machine-readable serial number that is written on the disk. Then, it assigns an identification that is related to the position of the disk drive-module in the SSA string. After configuration, the disk drive module always has the same identification. It can be moved to any position on the SSA link, but can always be found by the software. Service actions are always related to physical disk drives.
communicate only through connector A2 of the SSA adapter. If two or more disk drive modules are turned off, fail, or are removed from the loop, some modules might become isolated from the SSA adapter. The following diagram shows that the disk drive modules in slots 2 and 4 have failed. The disk drive module in slot 1 can communicate with the using system only through connector A1 of the SSA adapter.
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Index A about this book xvii ac, power cables 31 accessories 372 acoustical noise emissions 375 adapter POSTs (power-on self-tests) 409 adapter cards 319 removing 319 replace 322 aids, diagnostic adapter POSTs (power-on self-tests) 409 disk drive module POSTs (power-on self-tests) 409 AIX location codes 18, 20 AIX operating system documentation 260, 294, 304, 313, 314, 317, 320, 326 attention LED 15 B battery disposal, recycling 375 removal and replacement boot list 244 boot mode menu 257 boot problems 96
diskette drive installation procedure (continued) fans 328 hot-plug disk drives, SCSI 311 hot-plug disk drives, SSA 316 media drives 359 memory DIMMs 338 memory riser card 333 processor card 333 redundant fans 329 redundant power supply 330 IPL flow 77 IPL phases 77 isolation, FRU 35 12 E emissions noise 375 entering open firmware 11 entry MAP 33, 37 entry point, MAPs 72 error code to FRU index 99 error codes common firmware 233 firmware 111 operator panel 103 problem determination generated service proc
maintenance analysis procedures (MAPs) 37, 70 MAPs (maintenance analysis procedures) using 70 MAPs (Maintenance Analysis Procedures) starting 72 media drives 359 replacing 359 memory configuration/deconfiguration menu 260, 261 memory DIMMs 336 install 338 removal 336 removing 336 replacement 338 memory riser card 332 install 333 removing 332 memory riser card and memory DIMM locations 22 memory, description 15, 335 messages,service processor checkpoints 79 minimum configuration Map 52 minimum configuration
Q quick entry MAP 33, 38 R reading the operator panel display 15 rear connector locations 13 reboot/restart policy setup menu 255 recycling 375 reference information information, reference 1 reference tables aix location code 20 physical location code 20 related publications xvii removal and replacement procedures 299, 300 PCI adapters 319, 322 removal procedure 299 adapters 319 battery 340 covers 301 disk drives 309, 314 memory DIMMs 336 memory riser card 332 processor and memory riser card cover 305 pro
service processor (continued) system power control menu 254 telephone setup menu 269 test 379 service processor checkpoints 79 service processor error codes 132 service processor reset button 15 SES (SCSI enclosure services) 12, 27, 28, 311, 347, 349, 351, 367 setup menu 250 SPCN error codes 104 speaker 15 specifications 29 SSA cabling 355 SSA disk drive 12 SSA disk drive bay 12 SSA hot-swap disk drive RAID, MAPs 76 SSA ports 13 standalone diagnostics 243 starting MAPs 72 stopping the system unit 306 strate
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