User`s manual

Operation and Troubleshooting 9-6
9.6 Troubleshooting NetWare
It is recommended you use MAP to get the NetWare setup and parameter values. If
you have not resolved the problem after running MAP, go through the checklists in
this section.
9.6.1 NetWare Checklist
• Is the print server name entered correctly? The factory-default name is KYO_serial
number. The serial number is located on the card.
• Did you assign print queues to the printer? It is recommended you assign each print
queue to only one EcoLAN 3000E-connected printer. If print queues are assigned
to other network printers, the print jobs may be going to another network printer.
• Did you assign the printer to the type Remote Other /Unknown?
If the PCONSOLE settings are correct, the connection between the printer and network
may have been broken. Turn the printer off and, using PCONSOLE, wait for the status
message Not Connected. Turn the printer on and the status should change to Waiting for
Job.
9.6.2 File Server Checklist
• Is there enough disk space on the file server and is it running?
• Is the correct file server associated with the printer? Use PCONSOLE to check this.
• Did you have the proper rights to configure the printer?
• Are the File Server and the Print Server communicating? Run NetWare's
COMCHECK utility from any network workstation to check this.
• Are there enough user positions on the File Server? The Print Server function logs
on as a user.
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