User guide

Probable Cause:
The user ID being used is logged in using another session.
Probable Solution:
Wait for the session to time-out. The default time before an abandoned
session times out is 20 minutes.
6. VSR Portal login page displays Username/Password invalid.
Probable Cause:
Username or password is incorrect.
Probable Solution:
Confirm that the caps lock is in the correct state, that you have the correct
username, and that you are typing the correct case-sensitive password. If
you have forgotten your password, contact your Customer VSR
Administrator regarding password reset.
7. Windows 2008 recovery fails.
Probable Cause:
The system partition has not been replicated.
Probable Solution:
Assign a driver letter (preferably B:\) to your system reserve drive, then
re-auto-config the server.
48 IBM SmartCloud Virtualized Server Recovery: Customer User Guide