User guide

Troubleshooting
Compaq Server Console Switch User Guide E-9
COMPAQ CONFIDENTIAL
Writer: Amy L. Laffitte File Name: -appe Troubleshooting
Codename: Hoosier Part Number: 141555-003 Last Saved On: 8/16/02 3:58 PM
Table E-5: Switch Troubleshooting
Symptom Probable Cause Recommended
Solution
Unit switches from one
system to the next at
will
Scan mode initiated Halt scanning by
pressing any key or
moving mouse.
Keyboard or mouse
input appears on more
than one computer
Broadcast mode
initiated
Use OSD to exit
broadcast mode.
Broadcasting grayed
out in OSD menus
In use by another user
console
Request other user
console to deactivate
Broadcasting in their
OSD Menus.
Table E-6: Firmware Update Troubleshooting
Symptom Probable Cause Recommended
Solution
Firmware does not
download
Cable problems Tighten loose cable
connections.
Replace serial cable.
Check that the serial
cable is connected to
the com port on the
PC computer and to
the serial port on the
console switch.
File Not Found or
Can’t Open messages
received after typing
the file name
Incorrect file name or
path
Verify that the file
name was typed
correctly.
Verify that the path to
the file is correct.
Check that file
extension is correct
(.bin)
continued