User guide

Troubleshooting
E-4 Compaq Server Console Switch User Guide
COMPAQ CONFIDENTIAL
Writer: Amy L. Laffitte File Name: -appe Troubleshooting
Codename: Hoosier Part Number: 141555-003 Last Saved On: 8/16/02 3:58 PM
Table E-2: Status Symbol Troubleshooting continued
Symptom Probable Cause Recommended
Solution
shows up on
tiered port
(all models except
2-Port)
Loose keyboard
connection
Disconnect and
reconnect the
keyboard cable at the
computer port on the
console switch. (It may
be necessary to power
cycle the computer if
the cable is
disconnected. For this
reason, only perform
these tests when
maintenance time can
be scheduled.)
Replace the keyboard
cable.
shows next to
computer number or
name when you
expected it to be a
(all models except
2-Port)
An interconnecting
cable (m–m) from
another switch
connected to port in
error
Disconnect the
console switch and
connect the computer
to the port.
Primary computer
shows
when
is expected
(all models except
2-Port)
Incorrect settings in
Device dialog box for
primary console switch
Verify the selection of
the correct number of
ports (4 or 8) for a
secondary console
switch.
Verify that all port
settings are set to
Default if not
connected to a
secondary console
switch.