QuickSpecs

Available HP Care Pack
Available HP Care PackAvailable HP Care Pack
Available HP Care Pack
Services
ServicesServices
Services
Extend your product warranty with a wide choice of cost-saving support packages.
HP Care Pack Services are sold by HP and HP authorized enterprise and commercial resellers. Services
for customers purchasing via direct and enterprise resellers are quoted using HP order configuration
tools. Additional information about HP Care Pack Service features and benefits is available at
http://www.hp.com/hps/carepack/services/ .
Key for HP Care Pack Service availability in the table below:
E
EE
E = Service available for customers purchasing direct and via enterprise resellers
C
CC
C = Service available for customers purchasing via commercial resellers
N/A
N/AN/A
N/A = Service not applicable
HP Care Pack Services
HP Care Pack ServicesHP Care Pack Services
HP Care Pack Services
Deployment and Per Event Services
Deployment and Per Event ServicesDeployment and Per Event Services
Deployment and Per Event Services
Service Available
Service AvailableService Available
Service Available
HP Installation N/A
HP Installation & Startup Included
HP Implementation E
For more information about Deployment and Per Event Services for HP Storage, visit
http://www.hp.com/hps/storage/ .
HP Care Pack Services
HP Care Pack ServicesHP Care Pack Services
HP Care Pack Services
Availability Services
Availability ServicesAvailability Services
Availability Services 1 yr
1 yr1 yr
1 yr 3 yr
3 yr3 yr
3 yr 4 yr
4 yr4 yr
4 yr 5 yr
5 yr5 yr
5 yr
HP 4 Hr, 24x7 Hardware
Support
N/A E/C E/C E/C
HP Software Support E/C E/C E/C E/C
HP Software Support 24x7 E/C E/C E/C E/C
HP Support Plus E/C E/C E/C E/C
HP Support Plus 24 E/C E/C E/C E/C
HP Proactive Essentials 24x7
Unlimited
E/C E/C E/C E/C
HP Proactive 24 Service E E E E
HP Critical Service E E E E
To find HP Care Pack Services available via HP authorized commercial resellers, visit
http://h30125.www3.hp.com/csn/salesmktg/elfpack/elf_nonlkup_ctrylang.asp?code=ELNL
QuickSpecs
HP StorageWorks Enterprise Virtual Array Family
HP StorageWorks Enterprise Virtual Array FamilyHP StorageWorks Enterprise Virtual Array Family
HP StorageWorks Enterprise Virtual Array Family
Service and Support, HP Care Pack, and Warranty Information
DA - 12408 North America — Version 2 — April 3, 2006 Page 18