Installation guide

48 Troubleshooting
Error Message: “A
connection error occurred
between the Remote
Control and the
controller.(Control: {Array
#} )”
(XP48/XP512 only)
If you receive a connection error after clicking a disk array in the Device Launcher pane, do the
following:
• Verify the SVP of the disk array is not in Modify mode.
• Verify that another Remote Control has not locked the disk array.
• Verify that another Command View XP management application has not locked the disk array.
If none of the previous suggestions resolves the issue, try the following:
• Reboot Remote Control.
• Restart the Command View XP services.
• Contact your HP account support representative.
A warning dialog is
displayed when you
attempt to connect to
Command View using
SSL.
A warning dialog box indicates that your browser does not trust the certificate it received from the
server. This can happen for several reasons:
• The certificate is a self-signed certificate. The browser will normally trust a certificate obtained
from a Certificate Authority (CA) such as VeriSign or Thawte. If you create your own self-signed
certificate, you must install the certificate in the browser’s certificate store if you don't want to
see the warning message. The Command View server must also have the self-signed certificate
installed in the JRE certificate store. Some Command View applications may also require a
self-signed certificate be installed into the client Java certificate store. This is not required for a
CA signed certificate.
• The host name you used to initiate the request was an IP address or not a fully qualified DNS
name. SSL trusted certification relies on the fully qualified DNS name (such as
hostname.hp.com) to identify the request with the server certificate. An IP address or a partial
“host name” will not work.
• The host name you used in your request did not match the server certificate’s host name.
• Most browsers will let you continue past a failed SSL authentication. However, the Command
View application Java components require proper SSL authentication and will fail, for example,
if an improper host name is used in an https request. Also make sure that the Java components
trust the Apache Web server if you are using a self-signed server certificate by installing the
server certificate into the Java certificate store.
Table 16 General connection errors (continued)
Symptom Cause/Solution