Installation guide

46 Troubleshooting
The browser displays the
message, “Invalid user
name or password,” but
never displays a login
box.
Your session authorization may have expired. The easiest way to resolve the problem is to close the
Web browser displaying the error and restart your management session in a new Web browser.
If your session has expired, consider changing the timeout value. For instructions, refer to ”Change
the Session Timeout value” on page 33.
You receive a “Web page
not found on host” error
message.
The Web server may not have been started correctly because of an unsupported host name format.
Rename the computer’s host name if it has an unsupported name. For instructions, refer to ”Verify
the host system name” on page 21. You may also need to uninstall and then re-install Command
View.
Internet Explorer displays
the message, “To display
this page correctly, you
need to download and
install the following
components: Microsoft
virtual machine,” and
never displays a login
box when you start
Command View.
You need to install the Microsoft virtual machine for Command View to work correctly with Internet
Explorer.
If the Install on Demand dialog box is displayed, click Download. Insert the Windows Update CD
and click OK. If you do not have the CD, select Internet in the drop-down list, click OK, choose the
location, and then click Yes in the Security Warning dialog box.
Table 15 Unable to start Command View (continued)
Symptom Cause/Solution