Installation guide

Command View XP installation guide 45
2Troubleshooting
This chapter contains troubleshooting information about installing, configuring, and logging on to
Command View. This chapter also has suggestions for solving host agent installation and configuration
problems. You will find recommended solutions to the following topics:
• ”Unable to start Command View” on page 45
• ”General Command View connection errors” on page 47
• ”Host agent deployment errors” on page 49
For other Command View troubleshooting topics, refer to the HP StorageWorks Command View XP user
guide. For Path Connectivity troubleshooting information, refer to the HP StorageWorks Command View XP
Path Connectivity user guide.
Unable to start Command View
Table 15 Unable to start Command View
Symptom Cause/Solution
Nothing happens when
you try to start Command
View or you are unable to
start Command View.
Try the following solutions:
• Verify that all the Command View services are running on the Command View management
station.
• From the Control Panel in Windows, click Services and verify that all the Command View
services have started.
• Verify that you are using the following URL: http://<Command View management station
IP address>.
• When managing the XP128/XP1024/XP12000, disable the Web proxy on the client:
• Disable the proxy server in your browser, or
•
Add the disk array IP address to the list of excluded addresses (that are not to be directed
through a Web proxy service).
For instructions, refer to ”Disable the Web Proxy service
” on page 32.
• When managing the XP128/XP1024/XP12000, content is sent directly from the array to the
client browser, bypassing the Command View management station. If your SAN topology
includes firewall configurations, you must enable a connection through the firewall for each
system that will attempt to monitor or manage the XP128/XP1024/XP12000. For instructions,
see ”Implement the recommended network configuration
” on page 19.
A login failure message is
displayed instead of a
new login window.
You may have entered an incorrect password and failed the first Command View login attempt.
Close the browser and start a new one.