QuickSpecs

HP Care Pack
Services
MSL6030/6026 Non-configurable Care Packs
Installation (electronic) U4823E
HW, 3-year, next-day, onsite (electronic) U2859E
HW, 3-year, same-day, 13x5, 4 hour response, onsite (electronic) U2860E
HW, 3-year, same-day, 24x7, 4 hour response, onsite (electronic) U2861E
HW, 3-year, same-day, 6 hour call to repair, onsite (electronic) U9287E
Installation & startup for SAN environments (electronic) UA871E
MSL6060/6052 Non-configurable Care Packs
Installation (electronic) U4824E
HW, 3-year, next day, onsite (electronic) U2862E
HW, 3-year, same day, 13x5, 4 hour response, onsite (electronic) U2863E
HW, 3-year, same day, 24x7, 4 hour response, onsite (electronic) U2864E
HW, 3-year, same day, 6 hour call to repair, onsite (electronic) U9288E
Installation & startup for SAN environments (electronic) UA872E
*NOTE: Support Plus covers Hardware support only.
Hewlett Packard also offers 1-year options for the services quoted above.
Due to the complexities involved with the initial installation of an enterprise Library into a SAN
environment, Hewlett Packard recommends that customers take advantage of the SAN Implementation
Service (UA871E or UA872E). This service covers pre-installation preparation activities, installation and
configuration of the library and router, configuration of hosts and switches, verification testing and
customer orientation.
In order to maximize ROI and product uptime, and minimize the cost of ownership, Hewlett-Packard
recommends the 3-year, 24 x 7 service options. These offerings will ensure that any product issue can be
tackled when they occur (most back up issues will occur outside standard business hours) and that the
service coverage regarding period, covers the minimum expected life of the host system.
QuickSpecs
HP StorageWorks MSL6000 Tape Library
Related Options
DA - 11863 Worldwide QuickSpecs — Version 34 — 8.1.2007 Page 15