QuickSpecs

ISEE can be used to facilitate customer replacement of certain EVA replaceable units (RUs) . (See the
Warranty and Services Included with the Product section of this document for the RU list.) A failing or
failed device would be reported to HP Services via (ISEE)/Proactive Replacement Service (PRS). The
customer would be contacted and arrangement made to either utilize mandatory or optional customer
self repair or arrange for the repairs via warranty, CarePack, or time and materials as applicable.
Operator control panel (OCP) failure is the only device not addressed by ISEE. If, for example, the panel
display or a button appears broken, customers need to call HP to initiate repair.
Customer self repair instructions, in seven local languages, are available in the component spare kits
(RUs) and the business support center at www.hp.com. Video based instructions are available under
"Customer self repair steps" and printable replacement instructions are listed under "Manuals" at the
following location:
http://h20000.www2.hp.com/bizsupport/TechSupport/Home.jsp?&lang=en&cc=
us&prodTypeId=12169&prodSeriesId=470490&submit.y=9&submit.x=7&lang=en&cc=us
HP Education Services
HP Education ServicesHP Education Services
HP Education Services Training for the Enterprise Virtual Array is now offered as part of HP comprehensive curriculum of HP
Storage, Storage Management, and IT Service Management courses. These courses will provide the
training required to realize the full potential of your HP EVA Virtual Array storage solutions, optimize your
systems and SAN for highest efficiency, and achieve better return on your IT investments.
For more information about HP Education Services for Storage and SAN, visit
http://education.hp.com/curr-storsan.htm
Awards
AwardsAwards
Awards J.D. Power Gives HP a Seal of Approval
J.D. Power Gives HP a Seal of ApprovalJ.D. Power Gives HP a Seal of Approval
J.D. Power Gives HP a Seal of Approval 27-Nov-2005
Good service is a key factor in deciding which computer or printer to buy these days, and Hewlett-
Packard hopes a customer service endorsement from J.D. Power and Associates will help boost sales of
HP products. HP said this week it is the first company to receive the J.D. Power and Associates Certified
J.D. Power and Associates CertifiedJ.D. Power and Associates Certified
J.D. Power and Associates Certified
Technology Service and Support certification
Technology Service and Support certificationTechnology Service and Support certification
Technology Service and Support certification "for providing an outstanding customer service
experience."
Consumers will soon see the J.D. Power and Associates service mark on product boxes, web sites and
advertising for everything from HP PCs and all-in-one devices to HP cameras and fee-based services. To
earn the certification, HP performed within the top 20 percent of technology support organizations on a
variety of customer service criteria. J.D. Power and Associates found that HP has met or exceeded this
new standard for customer satisfaction in supporting its North American customers.
http://www.hp.com/hpinfo/newsroom/press/2005/051116a.html
HP Receives Two Service and Support Industry Awards; Inducted into Association Hall of Fame
HP Receives Two Service and Support Industry Awards; Inducted into Association Hall of FameHP Receives Two Service and Support Industry Awards; Inducted into Association Hall of Fame
HP Receives Two Service and Support Industry Awards; Inducted into Association Hall of Fame 14-
Apr-2006
HP has received two STAR Awards for Best Practices from the Service & Support Professionals Association
(SSPA) and was consequently inducted into the SSPA Hall of Fame for winning its fifth award. The STAR
Awards are the only service and support industry award from a professional association dedicated to
serving industry professionals. http://www.hp.com/hpinfo/newsroom/press/2006/060414a.html
QuickSpecs
HP StorageWorks 6100/8100 Enterprise Virtual Arrays
HP StorageWorks 6100/8100 Enterprise Virtual ArraysHP StorageWorks 6100/8100 Enterprise Virtual Arrays
HP StorageWorks 6100/8100 Enterprise Virtual Arrays
Service and Support, HP Care Pack, and Warranty Information
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