QuickSpecs

Remote Support
Remote SupportRemote Support
Remote Support
HP designed the EVA4400 with support capability to facilitate remote monitoring and email notification
of array errors/events. To take full advantage of HP’s remote support solutions and maximize the service
delivery experience, these features must be enabled at time of installation. Additional fault monitoring
software is included in the EVA software media kit.
Technical Phone Support
Technical Phone SupportTechnical Phone Support
Technical Phone Support
24x7 telephone technical support is available to assist with Hardware warranty related troubleshooting
and issue resolution. Call HP warranty support: 1-800-474-6836. Qualified technical resources will be
your first point of contact to assist with your service request.
Customer Self Repair
Customer Self RepairCustomer Self Repair
Customer Self Repair (customer installed replacement parts)
HP designed the EVA4400 to enable the highest degree of Customer Self Repair and parts
replacements. This feature enables maximum support flexibility, while minimizing unit down time.
Customer Self Repair parts come with step by step instructions with additional assistance available online
or by phone.
Required Customer Self-Repair (Replacement) Parts List:
Hard disk drives with drive firmware code load.
Controller enclosure power supply.
Controller enclosure fan.
Controller management module
Disk enclosure power supply.
Disk enclosure fan.
Bezels.
Optional Customer Self-Repair Parts List:
Controller cache battery.
Controller module.
Controller cache memory (DIMM).
Internal enclosure boards and cables
Fiber channel Transceivers.
Fiber channel transceivers cables.
Part replacement videos can be viewed at: http://hp.com/go/sml . For the EVA4400, select Storage, then
EVA Disk Arrays, then HP StorageWorks 4400 Enterprise Virtual Array, then the particular resource
needed.
Software Warranty
Software WarrantySoftware Warranty
Software Warranty
If the removable HP Software media on which HP distributes the software proves to be defective in
materials or workmanship within 90-days of purchase, return the media to HP for replacement.
On-site Warranty Service
On-site Warranty ServiceOn-site Warranty Service
On-site Warranty Service
The HP EVA4400 comes with 2 year on-site warranty support, for those service events not remedied
either remotely or through use of customer self-repair replaceable parts. On-site service is made
available at HP’s discretion and scheduled during standard office hours.
For more information about HP’s Global Limited Warranty and Technical Support, visit:
http://h18006.www1.hp.com/products/storageworks/warranty.html
For more information about HP’s Global Limited Warranty and Technical Support, visit:
QuickSpecs
HP StorageWorks 4400 Enterprise Virtual Array
HP StorageWorks 4400 Enterprise Virtual ArrayHP StorageWorks 4400 Enterprise Virtual Array
HP StorageWorks 4400 Enterprise Virtual Array
Family Information
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