MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Welcome to the Maintenance & Service Guide (MSG) for the Compaq Prosignia Notebook 190 Family. This is an online guide designed to serve the needs of those whose job it is to repair Compaq products. Please first read the Legal Notice which contains copyright and trademark information.
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Product Description Index Page >Models >Top Cover >Top Lights >Left & Front Components >Right side Components >Bottom of Unit >Rear Connectors >Power Management >Intelligent Manageability Compaq Prosignia Notebook 190
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Legal Notice The information in this guide is subject to change without notice. COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN, NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL.
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS How to use this Guide Preface This Maintenance and Service Guide is a troubleshooting guide that can be used for reference when servicing the Compaq Prosignia 190. Compaq Computer Corporation reserves the right to make changes to the Compaq Prosignia Notebook Family of Computers without notice.
● ● Compaq QuickFind Compaq Service Quick Reference Guide
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Removal & Replacement Index Page Removal & Replacement Preliminaries Removal & Replacement Procedures
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Illustrated Parts Catalog Index Page This section helps identify part numbers associated with each item(s) for the Compaq Prosignia Notebook 190 Family. These are the numbers used in ordering replacement parts.
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Troubleshooting Index Page Follow these basic steps when beginning the troubleshooting process: 1. Complete the Preliminary steps. 2. Run the Power-On Self-Test (POST). 3. Check Compaq Utilities (F10 Setup).
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Specifications Index Page This chapter covers the following specifications of Compaq Prosignia Series Portable Computers.
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Specifications Physical & Environmental >Physical & Environmental >Display >Hard Drives >CD/DVD Drives >Diskette Drive >Battery Pack >Modem >System Memory >System Interrupts >System DMA >System I/O >Pin Assignments U.S. Metric Dimensions Height Depth Width Weight 12.4 in. 9.99 in. 1.6 in. 31.5 cm 25.
Shock Operating Nonoperating Vibration Operating Nonoperating 10 G, 11 ms, half sine 240 G, 2 ms, half sine 0.5 G zero-to-peak, 10 to 500 Hz, 0.25 oct/min 1.5 G, zero-to-peak, 10 to 500 Hz, 0.
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Specifications Display >Physical & Environmental >Display >Hard Drives >CD/DVD Drives >Diskette Drive >Battery Pack >Modem >System Memory >System Interrupts >System DMA >System I/O >Pin Assignments 14.1-Inch Color TFT XGA Display U.S. Metric Viewable Dimensions 11.22 in. 28.5 cm Height 8.46 in. 21.
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Specifications Hard Drives >Physical & Environmental >Display >Hard Drives >CD/DVD Drives >Diskette Drive >Battery Pack >Modem >System Memory >System Interrupts >System DMA >System I/O >Pin Assignments 6 GB 12 GB 18 GB User capacity per drive Drive type Drive height Drive width 6.
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Specifications CD & DVD Drives >Physical & Environmental >Display >Hard Drives >CD/DVD Drives >Battery Pack >Modem >System Memory >System Interrupts >System DMA >System I/O >Pin Assignments 24X CD-ROM Drive Applicable Disc Applicable Disc CD-ROM CD-ROM (Mode 1, 2 and 3), CD-XA ready (Mode 2, Form 1 and 2)
Applicable Disc DVD-5, DVD-9, DVD-10 CD-ROM mode 1, mode 2 CD-Digital Audio CD-XA mode (Form 1, Form 2) CD-I Ready CD-Bridge CD-R Photo CD (single/multisession) Center Hole Diameter Disc Diameter Disc Thickness Track Pitch Access Time Random Full Stroke Audio Output Level Line Out Headphone Cache Buffer .59 in./15 mm 12 cm, 8 cm 1.2 mm .74 m < 150 ms < 225 ms 0.
Track Pitch Access Time Random Full Stroke Audio Output Level Line Out Cache Buffer Data Transfer Rate Sustained, 16x CD rate Sustained, 4x DVD Normal PIO Mode 4 (single burst) Startup Time Stop time .74 µm < 150 ms < 225 ms 0.7 V rms 128 KB 2400 KB/s (150 KB/sec at 1X) 5520 KB/sec 16.
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Troubleshooting Li Ion Battery Pack >Physical & Environmental >Display >Hard Drives >CD/DVD Drives >Diskette Drive >Battery Pack >Modem >System Memory >System Interrupts >System DMA >System I/O >Pin Assignments U.S. Metric 9-cell Li Ion Pack Height Length .84 in. 1.4 in 2.92 cm 3.6 cm Width 2.
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Specifications Diskette Drive >Physical & Environmental >Display >Hard Drives >CD/DVD Drives >LS-120 Drive >Diskette Drive >Battery Pack >Modem >System Memory >System Interrupts >System DMA >System I/O >Pin Assignments Diskette Size Light Height Bytes per Sector 3.5" none .5" / 1.
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Specifications LS-120 Drives >Physical & Environmental >Display >Hard Drives >CD/DVD Drives >LS-120 Drive >Diskette Drive >Battery Pack >Modem >System Memory >System Interrupts >System DMA >System I/O >Pin Assignments Formatted capacity (bytes) Sector size (bytes) Sectors Magnetic tracks surface Optical s
Recording density Nominal transfer rate Nominal sustained transfer rate across interface Buffer transfer rate 17,334 17,334 17,334 17,334 17,334 BPI BPI BPI BPI BPI 150 150 125 125 75 KB/sec KB/sec KB/sec KB/sec KB/sec 65 KB/sec 55 KB/sec 49 KB/sec 46 KB/sec 28 KB/sec read, read, read, read, read, 32 KB/sec 28 KB/sec 25 KB/sec 23 KB/sec 14 KB/sec write write write write write 4.0 MB/sec 4.0 MB/sec 4.0 MB/sec 4.0 MB/sec 4.
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Specifications Mini-PCI Modem >Physical & Environmental >Display >Hard Drives >CD/DVD Drives >Diskette Drive >Battery Pack >Modem >System Memory >System Interrupts >System DMA >System I/O >Pin Assignments Compaq 56K (V.
Command Set V.250 (Partial), TIA-602, Identification: +GMI, +GMM, +GMR, Port control :+IPR, +ICF, +IFC, + Iirr, Modulation: +MS, +MR, +MA, Error control: +ES, +ER, +EB, +ESR, +ETBM, Data compression: +DS, +DR, V.251 Intel PRO/100+ Mini PCI Ethernet Features 10 Mbps Ethernet: IEEE 802.3 standard 10Base T, 100 Mbps Ethernet: IEEE 802.
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Specifications System Memory Map >Physical & Environmental >Display >Hard Drives >CD/DVD Drives >Diskette Drive >Battery Pack >Modem >System Memory >System Interrupts >System DMA >System I/O >Pin Assignments Size 640 K 128 K 48 K 160 K 64 K 15 M 58 M 58 M 2M 4G 64 K Memory Address 00000000 0009FFFF 000A0
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Specifications System Interrupts >Physical & Environmental >Display >Hard Drives >CD/DVD Drives >Diskette Drive >Battery Pack >Modem >System Memory >System Interrupts >System DMA >System I/O >Pin Assignments Hardware IRQ System Function IRQ 0 System timer IRQ1 Keyboard controller IRQ2 Cascaded IRQ3 COM2 I
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Troubleshooting System DMA Hardware DMA System Function >Physical & Environmental 0 Available for audio 1 Entertainment Audio (Default; >Display Alternate = DMA0, DMA3, None) >Hard Drives 2 Diskette Drive >CD/DVD 3 ECP Parallel Port LPT1 (Default; Drives Alternate = DMA 0, none) >Diskette 4 DMA Controller
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Specifications System I/O Address >Physical & Environmental >Display >Hard Drives >CD/DVD Drives >Diskette Drive >Battery Pack >Modem >System Memory >System Interrupts >System DMA >System I/O >Pin Assignments I/O Address (Hex) 000 - 00F 010 - 01F 020 - 021 022 - 024 025 - 03F 02E - 02F 040 - 043 044 - 05F
278 - 27F Unused 280 - 2AB Unused 2A0 - 2A7 PC Card DMA Selection, Hard Drive Reset, IDE Select, MultiBay Device Identification 2A8 - 2E7 Unused 2E8 - 2EF Reserved Serial Port 2F0 - 2F7 Unused 2F8 - 2FF Infrared port 300 - 31F Network Interface (Default; Alternate is 320, 340, or 360h) 320 - 36F Unused 370 - 377 Secondary Floppy Controller (when a floppy is installed in the CPU) 378 - 37F Parallel Port (LPT1/Default) 380 - 387 Unused 388 - 38B FM Synthesizer - OPL3 / MIDI 38C - 3AF Unused 3B0 - 3BB VGA 3BC
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Connector Pin Assignments >Physical & Environmental >Display >Hard Drives >CD/DVD Drives >Diskette Drive >Battery Pack >Modem >System Memory >System Interrupts >System DMA >System I/O >Pin Assignments This section provides connector pin assignment tables for Compaq Prosignia Portable Computers.
4 Data Bit 5 Data Bit 6 Data Bit 7 Data Bit 8 Data Bit 9 Data Bit * = Active low 2 3 4 5 6 7 13 14 15 16 17 18-25 Select Auto Linefeed* Error* Initialize Printer* Select In* Signal Ground Return to the top. Serial Connector Connector Pin Signal 1 2 3 4 5 6 7 8 9 Carrier Detect Receive Data Transmit Data Data Terminal Ready Signal Ground Data Set Ready Ready to Send Clear to Send Ring Indicator Return to the top.
1 2 3 4 5 6 Data 1 Data 2 Ground +5 V Clock 1 Clock 2 Return to the top. External VGA Monitor Connector Pin Signal 1 Red Analog 2 Green 3 Analog 4 Blue Analog 5 Not 6 connected 7 Ground 8 Ground 9 Analog 10 Ground 11 Analog 12 Ground 13 Analog 14 Not 15 connected Ground Monitor Detect DDC2B Data Horizontal Sync Vertical Sync DDC2B Clock Return to the top.
Connector Pin 1 2 3 4 Signal +5V Data Data + Ground Return to the top. Modem Connector Pin Signal 1 Unused 2 Unused 3 Tip 4 Ring 5 Unused 6 Unused Return to the top.
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Product Description Rear Connectors >Models >Top Cover >Top Lights >Left & Front Components >Right side Components >Bottom of Unit >Rear Connectors >Power Management 1 2 3 4 Power connector USB connector Serial connector External monitor connector 5 Docking connector 6 Parallel connector 7 Keyboard/mouse
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Product Description Models & Available Features >Models >Top Cover >Top Lights >Left & Front Components >Right side Components >Bottom of Unit >Rear Connectors >Power Management Display Processors Hard Drives Ultra ATA 3.
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Product Description Top Cover Buttons and Features: TouchPad Model >Models >Top Cover >Top Lights >Left & Front Components >Right side Components >Bottom of Unit >Rear Connectors >Power Management 1 Easy Access Buttons 2 Power button 3 Suspend button 4 Display switch 5 Embedded numeric keypad 6 Stereo spe
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Product Description Top Cover Lights >Models >Top Cover >Top Lights >Left & Front Components >Right side Components >Bottom of Unit >Rear Connectors >Power Management Hard drive 1 activity light MultiBay 2 activity light Num lock 3 light Caps lock 4 light Scroll lock 5 light
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Product Description Left Side & Front Components >Models >Top Cover >Top Lights >Left & Front Components >Right side Components >Bottom of Unit >Rear Connectors >Power Management 1 Computer feet 2 (primary) Battery 3 DualBay 4 Audio bass ports 5 Display release latch 6 MultiBay 7 Volume control buttons
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Product Description Right Side Components >Models >Top Cover >Top Lights >Left & Front Components >Right side Components >Bottom of Unit >Rear Connectors >Power Management 1 PCI card slot 2 Stereo speaker & headphone jack 3 Mono microphone jack 4 Security cable slot 5 RJ-45 jack (for internal modems) 6 RJ
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Product Description Bottom of Unit >Models >Top Cover >Top Lights >Left & Front Components >Right side Components >Bottom of Unit >Rear Connectors >Power Management 1 Modem/NIC/combo card slot cover 2 Keyboard retaining screw 3 Serial number & label 4 Primary battery release latch 5 Hard drive release lat
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Product Description Power Management >Models >Top Cover >Top Lights >Left & Front Components >Right side Components >Bottom of Unit >Rear Connectors >Power Management When an electrical outlet is not available or is not convenient, the power management of your battery plays a crucial role in the use of yo
Using a New Battery Pack Charge the battery pack in the computer's primary battery bay or MultiBay while connected to an external power source or while docked in the optional convenience base. A new battery pack should be fully charged before it is used for the first time. The battery pack will work without being fully charged, but the NOTE: battery gauge will not show an accurate charge until the battery pack receives its first full charge.
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Power Management Continued Storing a Battery Pack CAUTION: to prevent damage to a battery pack, do not expose it to high temperatures for extended periods of time. If the computer will be unused and unplugged from an external power source for more than two weeks, remove and store the battery packs.
cigarette lighter receptacle. Plug an optional aircraft power adapter into the power connector on the computer and into the in-seat power supply available on some commercial aircraft. An optional aircraft power adapter can be used to run the computer, but cannot be used to charge a battery pack. If a charged battery pack is available, press the suspend button to initiate Suspend (standby), then remove the discharged battery pack and insert a charged battery pack.
Calibration increases the accuracy of all battery charge displays. The calibration utility supports all battery packs that can be used in the computer. Use the calibration utility both to check the calibration of a battery pack and to calibrate or recalibrate a battery pack. A battery pack cannot be calibrated unless the utility reports that it needs calibration.
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Removal & Replacement Serial Number Location This section explains the removal and replacement procedures for the computer.
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Removal & Replacement Preliminaries The following links are preliminary instructions which should be read before continuing with the Removal & Replacement section of this Guide.
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Electrostatic Discharge A sudden discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs.
Continue Preliminary pages: Service Considerations Cables & Connectors Preparing Computer for Disassembly
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Removal & Replacement Service Considerations Listed below are some of the considerations that you should keep in mind during the disassembly and assembly of the computer: Tool Requirements To service the computer, you need the following: ● Torx T-8 screwdriver (with option for flathead on most screws) ● 7
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Removal & Replacement Cables & Connectors Most cables used throughout the unit are ribbon cables. Cables must be handled with extreme care to avoid damage. Apply only the tension required to seat or unseat the cables during insertion or removal from the connector.
Preparing Computer for Disassembly
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Removal & Replacement ZIF Connector The computer uses a zero insertion force (ZIF) to connect the keyboard and pointing Stick to the system board. To remove a cable from a ZIF connector, lift both corners of the ZIF connector and slide simultaneously with constant light force.
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Removal & Replacement Preparing the computer for Disassembly Before beginning removal and replacement procedures, complete the following procedures: ● Disconnect AC power and any external devices. ● Remove the battery pack. ● Remove any PC Cards.
WARNING: Metal objects can damage the battery pack as well as the battery contacts in the battery compartment. To prevent damage, do not allow metal objects to touch the battery contacts. Place only the battery pack for the Compaq Prosignia Series Portable Computers into the battery compartment. Do not force the battery pack into the bay if insertion does not occur easily. CAUTION: Do not crush, puncture, or incinerate the battery pack.
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Removal & Replacement Removing the Battery Pack >Preliminaries >Serial Number Location >Battery Pack >DualBay Drive >MultiBay Drive >Hard Drive >Modem >Keyboard >Memory Module >LED Cover >RTC battery >Display Panel Assembly >Button Board >Top cover >TouchPad or Pointing Stick Module >System Board >Voltage
procedures.
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Removal & Replacement Removing a device from the DualBay >Preliminaries >Serial Number Location >Battery Pack >DualBay Drive >MultiBay Drive >Hard Drive >Modem >Keyboard >Memory Module >LED Cover >RTC battery >Display Panel Assembly >Button Board >Top cover >TouchPad or Pointing Stick Module >System Board
procedures.
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Removal & Replacement Removing a device from the MultiBay >Preliminaries >Serial Number Location >Battery Pack >DualBay Drive >MultiBay Drive >Hard Drive >Modem >Keyboard >Memory Module >LED Cover >RTC battery >Display Panel Assembly >Button Board >Top cover >TouchPad or Pointing Stick Module >System Board
END OF SEQUENCE To replace a MultiBay device, reverse these procedures.
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Removal & Replacement Removing the Hard Drive >Preliminaries >Serial Number Location >Battery Pack >DualBay Drive >MultiBay Drive >Hard Drive >Modem >Keyboard >Memory Module >LED Cover >RTC battery >Display Panel Assembly >Button Board >Top cover >TouchPad or Pointing Stick Module >System Board >Voltage Co
Next Step
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Removal & Replacement Removing Modem, NIC, & Combo cards >Preliminaries >Serial Number Location >Battery Pack >DualBay Drive >MultiBay Drive >Hard Drive >Modem >Keyboard >Memory Module >LED Cover >RTC battery >Display Panel Assembly >Button Board >Top cover >TouchPad or Pointing Stick Module >System Board
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Removal & Replacement Removing the Keyboard >Preliminaries >Serial Number Location >Battery Pack >DualBay Drive >MultiBay Drive >Hard Drive >Modem >Keyboard >Memory Module >LED Cover >RTC battery >Display Panel Assembly >Button Board >Top cover >TouchPad or Pointing Stick Module >System Board >Voltage Conv
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Removal & Replacement Memory Module >Preliminaries >Serial Number Location >Battery Pack >DualBay Drive >MultiBay Drive >Hard Drive >Modem >Keyboard >Memory Module >LED Cover >RTC battery >Display Panel Assembly >Button Board >Top cover >TouchPad or Pointing Stick Module >System Board >Voltage Converter Bo
SEQUENCE To replace the memory module, reverse the previous procedures.
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Removal & Replacement Removing LED Cover >Preliminaries >Serial Number Location >Battery Pack >DualBay Drive >MultiBay Drive >Hard Drive >Modem >Keyboard >Memory Module >LED Cover >RTC battery >Display Panel Assembly >Button Board >Top cover >TouchPad or Pointing Stick Module >System Board >Voltage Convert
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Removal & Replacement Removing the RTC Battery >Preliminaries >Serial Number Location To remove the RTC battery, complete the following steps: >Battery Pack >DualBay Drive >MultiBay Drive 1 Prepare the computer for disassembly. 2 Remove the Keyboard. 3 Remove the LED cover.
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Removal & Replacement Display Panel Assembly >Preliminaries >Serial Number Location >Battery Pack >DualBay Drive >MultiBay Drive >Hard Drive >Modem >Keyboard >Memory Module >LED Cover >RTC battery >Display Panel Assembly >Button Board >Top cover >TouchPad or Pointing Stick Module >System Board >Voltage Con
To prevent the computer from tipping over during removal of the NOTE: display assembly, a MultiBay device can be inserted into the computer MultiBay.
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Removal & Replacement Removing the LED Button Board >Preliminaries >Serial Number Location >Battery Pack >DualBay Drive >MultiBay Drive >Hard Drive >Modem >Keyboard >Memory Module >LED Cover >RTC battery >Display Panel Assembly >Button Board >Top cover >TouchPad or Pointing Stick Module >System Board >Volt
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Removal & Replacement Top Cover >Preliminaries >Serial Number Location >Battery Pack >DualBay Drive >MultiBay Drive >Hard Drive >Modem >Keyboard >Memory Module >LED Cover >RTC battery >Display Panel Assembly >Button Board >Top cover >TouchPad or Pointing Stick Module >System Board >Voltage Converter Board
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Removal & Replacement Removing the TouchPad or Pointing Stick Module >Preliminaries >Serial Number Location >Battery Pack >DualBay Drive >MultiBay Drive >Hard Drive >Modem >Keyboard >Memory Module >LED Cover >RTC battery >Display Panel Assembly >Button Board >Top cover >TouchPad or Pointing Stick Module >S
previous procedures.
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Removal & Replacement System Board >Preliminaries >Serial Number Location >Battery Pack >DualBay Drive >MultiBay Drive >Hard Drive >Modem >Keyboard >Memory Module >LED Cover >RTC battery >Display Panel Assembly >Button Board >Top cover >TouchPad or Pointing Stick Module >System Board >Voltage Converter Boa
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Removal & Replacement Removing the Voltage Converter Board >Preliminaries >Serial Number Location >Battery Pack >DualBay Drive >MultiBay Drive >Hard Drive >Modem >Keyboard >Memory Module >LED Cover >RTC battery >Display Panel Assembly >Button Board >Top cover >TouchPad or Pointing Stick Module >System Boar
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Removal & Replacement System Board 12 Carefully turn the computer over so the bottom is facing up. 13 Disconnect the system board's connector from the MultiBay Module, located next to the place where the modem/combo card was located.
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Removal & Replacement System Board 14 Carefully turn the computer over so the top is facing up. 15 Remove the screw to the metal shield and lift the shield out of the computer's base.
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Removal & Replacement System Board 16 Remove the the port replicator's two standoff screws from the rear of the computer. 17 Remove three screws that secure the system board to the base . 18 Carefully remove the system board from the base .
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Removal & Replacement CPU Cover 6 Turn the computer so the bottom side is facing up. 7 Remove the eight screws from the bottom of the computer.
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Removal & Replacement Removing the Top Cover 8 Turn the computer over, so the top side is facing up. 9 Remove one screw which secures the top cover to the computer's base. 10 Disconnect the right speaker cable . 11 Disconnect the left speaker cable Next step .
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Removal & Replacement Removing the Top Cover 12 Carefully lift the top cover towards the front of the computer and disconnect the TouchPad or Pointing Stick (depending on model) module cable. 13 Remove the top cover. END OF SEQUENCE. To replace the Top Cover, reverse the previous procedures.
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Removal & Replacement Display Panel Assembly 7 Remove one screw which secures the hinge cover to the computer and remove the hinge cover.
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Removal & Replacement Display Panel Assembly 8 Position the computer so the rear panel faces forward. 9 Remove the two screws that secure the display assembly to the base assembly . 10 Lift the display panel assembly up and out of the computer's base .
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Removal & Replacement Removing the LED Cover 5 Position the computer so the front is facing you, and open the computer as far as it will open. 6 Lift the switch cover towards the front and out of the computer. END OF SEQUENCE. To replace the LED Cover, reverse the previous procedures.
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Removal & Replacement Removing the Keyboard 4 Slide the four tabs located along the top of the keyboard towards the front of the computer. 5 CAUTION: There are cables* underneath the keyboard that connect it to the system board. If you lift it too quickly, you may damage the cables.
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Removal & Replacement Removing the Keyboard 6 Disengage the ZIF connector and carefully remove the the keyboard flex cable . 7 (For Pointing Stick models only) Disengage the Pointing Stick ZIF connector the flex cable and remove . END OF SEQUENCE To replace the keyboard, reverse the above procedures.
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Removal & Replacement Modem, NIC, & Combo cards 5 Remove the two screws and carefully lift the card at an angle, towards the right side of the computer. This will disconnect the card from the system board. END OF SEQUENCE To replace the modem, NIC, or combo card, reverse the previous procedures.
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Removal & Replacement Removing the Hard Drive 6 Slide the Hard drive towards the rear of the computer to disconnect it, and lift it out of the computer, using the plastic tab on the top of the drive. END OF SEQUENCE To replace the hard drive, reverse these procedures.
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Product Description Top Cover Buttons and Features: Pointing Stick Model 1 pointing Stick module & buttons 2 pointing Stick module Return to Top Cover for TouchPad Models. Return to Product Description.
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Troubleshooting Preliminary Steps >Preliminaries >Clearing Password Before running POST, complete the following preliminary steps: >POST Use AC power when running POST or Computer Setup. A low >Compaq IMPORTANT: battery condition could initiate Hibernation and interrupt the test.
● ● Utilities diskette in drive Turn on or restart the computer. Press Enter to accept. Select Prompted Diagnostics. After "Identifying System Hardware" completes, select Interactive Testing and follow the instructions on the screen. When the preliminary steps are completed, you are ready to run POST.
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Troubleshooting Clearing the Power-on Password (CMOS) >Preliminaries >Clearing Password >POST >Compaq Utilities >Troubleshooting without Diagnostics >Contacting Compaq Clearing the power-on password requires removing all Setup attributes that are programmed in the CMOS.
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Troubleshooting Power-on Self Test (POST) >Preliminaries >Clearing Password >POST >Compaq Utilities >Troubleshooting without Diagnostics >Contacting Compaq The Power-On Self-Test (POST) is a series of tests that run every time the computer is turned on.
CMOS failure, run CMOS RAM has SCU lost power. Diskette The diskette drive controller error controller failed to respond to the recalibrate command. Run Computer Setup to reinitialize CMOS-RAM. If there is no diskette drive in the system, run Computer Setup to properly configure the CMOS-RAM to show no diskette drive present. If the problem persists, or if a diskette drive is present, complete these steps until the problems is solved: 1. Check diskette drive connections. 2. Replace diskette drive. 3.
Fatal errors emit a beep and may display a "FATAL" message. Fatal errors indicate severe problems, such as a hardware failure. Fatal errors do not allow the system to resume. Some of the Fatal error beep codes are listed at the end of this section. Message Description Beep code CMOS RAM test failed A walking bit test of CMOS RAM location 0E (Hex) - 3F (Hex) failed.
8 S-S-L-P-S-S-L-P Internal RAM is faulty. Replace memory board or system board if memory on system board is faulty.
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Troubleshooting Compaq Utilities & F10 Setup >Preliminaries >Clearing Password >POST >Compaq Utilities >Troubleshooting without Diagnostics >Contacting Compaq Compaq Utilities contain several functions that determine if various computer devices are recognized by the system and checks to see if the devices
Using Computer Setup All information and setting in Computer Setup are accessed from the File, Security, or Advanced menus. The items on each of these menus are described in this section. To use Computer Setup: 1. Turn on or restart the computer. 2. When the blinking cursor appears in the upper-right corner of the screen, press F10. 3. To change the language, press F2. 4. To view navigation information, press F1. 5. To return to the Computer Setup menu from anywhere in Computer Setup, press ESC. 6.
DriveLock passwords Enable/disable DriveLock; change a Drive/Lock User or Master password. Password options Enable/disable QuickLock QuickLock on Suspend QuckBlank Lock keyboard and mouse at power-on To enable Quicklock on Suspend or QuckBlank, Quicklock must be enabled first. Device security Enable/disable Ports or diskette drives Diskette write CD or diskette startup Settings for DVD can be entered in the CD field.
Compaq Diagnostics for Windows by selecting Level on the menu bar. Compaq Diagnostics for Windows are designed to test Compaq components. Testing other components may be inconclusive. Displaying System Information To display system information: 1. Select Start -> Settings -> Control Panel -> Compaq Diagnostics 2. 3. 4. 5. Select Categories, then select a category from the drop-down list. To save the information, select File -> Save As. To print the information, select File -> Print.
Click here to see Factory Default settings. Return to the top.
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Troubleshooting Without Diagnostics >Preliminaries >Clearing Password >POST >Compaq Utilities >Troubleshooting without Diagnostics >Contacting Compaq This section provides information about how to identify and correct some common hardware, memory, and software problems.
go through the following checklist for possible solutions: ● Is the computer connected to an external power source, or does it have a fully charged battery pack installed? ● ● Are all cables connected properly and securely? Did the diskette drive contain a nonbootable diskette when you turned on the computer? ● Have you installed all the needed device drivers? For example, if you are using a mouse, you may need to install a mouse device driver.
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Troubleshooting Contacting Compaq Support Obtain the following information before contacting Compaq Support: >Preliminaries ● Product name >Clearing Password ● Product serial number >POST ● Purchase date >Compaq ● Conditions under which the problem occurred Utilities ● Any error messages that have occurred
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Troubleshooting Without Diagnostics: Solving Minor Problems Click on a link below for Troubleshooting information on: >Audio >Battery >CD/DVD drive >Keyboard >Modem >PC Card >Diskette/LS 120 >Hard Drive >Infrared >Power >Screen >USB Solving Audio Problems Problem Computer does not beep after the Power-
External microphone does not work. No sound from headphones You are using the wrong type of microphone or microphone plug for the computer. Check to see if you are using a monophonic electret condenser microphone with a 3.5-mm plug. The microphone may not be connected properly. Ensure that the microphone plug is properly connected to the mono microphone jack. Sound source not selected.
Initiate Hibernation or turn the computer off until AC power or a fully charged battery is available. Computer battery charge light blinks to indicate low battery condition, but computer does not beep. Volume turned down too low. Turn up the volume using the Fn+F5 hotkeys. Battery pack will not charge. Battery pack was exposed to Allow time for the battery temperature extremes. pack to return to room temperature. Battery pack is already charged. No action required.
Battery pack is warm after charging. Warming occurs during charging. No action required. Return to the top. Solving CD and DVD Problems Problem Possible Cause Drive cannot read a disc. Disc is not properly seated in the drive. Disc is loaded in the loading tray upside down. Solution Open the loading tray, insert the disc, then close the tray. Open the loading tray, turn over the disc (label facing up), then close the tray. Disc has a scratch on its Insert a different disc. surface.
Diskette is write-protected. Use another diskette that is not write-protected or disable the write-protect feature. Writing to the wrong drive. Check the drive letter in your path statement. Not enough space is left on the diskette. Save the information to another diskette. Drive is disabled. Enable the proper drive through Device Manager. Disable diskette write ability is Run Computer Setup. Select turned on. the Storage icon. Make sure Disable diskette write ability is not checked.
Run ScanDisk on the drive. The drive was inserted while Shut down the computer system was on or in Suspend before inserting removing a or Hibernation. hard drive. DriveLock settings cannot be accessed in Computer Setup. The DriveLock settings are accessible only when you enter Computer Setup by turning on (not restarting) the computer. Completely turn off the computer. Turn the computer back on, then run Computer Setup by pressing F10 when the blinking cursor light appears upper-right on the screen.
There is a parity conflict. Select the same parity setting for both computers Cannot transmit Direct sunlight, data. fluorescent light, or flashing incandescent light is close to the infrared connections. Infrared port doesn't work. Remove the interfering light source(s). There is interference from other wireless devices. Keep remote control units such as wireless headphones and other audio devices away from the infrared connections. There is a physical obstruction in the way.
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Troubleshooting Without Diagnostics: Solving Minor Problems Click on a link below for Troubleshooting information on: >Audio >Battery >CD/DVD drive >Keyboard >Modem >PC Card >Diskette/LS 120 >Hard Drive >Infrared >Power >Screen >USB Solving Keyboard Problems Problem Screen is blank and keyboard is work
Disable Call Waiting: 1. Select Start -> Setting -> Control Panel -> select Modems. 2. From the General tab of the Modems Properties page, select Dialing Properties. Call Waiting has not been disabled. From the My Locations tab of the Dialing Properties page, check the box labeled This location has call waiting. Select *70, 70#, or 1170 from the drop-down list to disable call waiting. There is noise or excessive traffic on the phone line. Try connecting at a later time.
Phone line noise causing Hang-up Delay S a disconnection. Register (S10) set too low. Change S10 default to 150. To set S10=150: 1. Select Start -> Programs -> Accessories -> HyperTerminal, then go to Command Mode. 2. Type ATS10=150 and press Enter. This command causes the modem to take longer to disconnect even if there is noise on the line. No dial tone Phone service is not connected to the telephone wall jack. Verify that service from the local phone company by following these steps: 1.
Modem does not connect Line conditions in your at highest speed. area or in the area you are calling may not support the highest connect speeds. Have your telephone line checked by your local telephone service provider.Try dialing an alternate telephone number for the service you are using. Another device on your telephone line may be causing interference. Hang up an extension telephone and disconnect any other devices that may be using the same telephone line, then redial.
inserted. Ensure that the PC Card is inserted in the correct orientation. Insert the card gently to prevent damage to the pins. Speakers are turned Adjust the volume control on the off or volume is computer. turned down. PC Card or card Contact your Compaq authorized driver is not PCMCIA dealer, reseller, or service compliant. provider for a list of PC Cards tested successfully in Compaq PC Card platforms. Computer beeps only The computer beeps once when a PC Card is once to indicate that inserted.
The PC Card is not formatted. ● For memory cards, run MCFORMAT in MS-DOS Mode to format the PC Card. ● For ATA cards, run ATAINIT, then run MCFORMAT in MS-DOS Mode to format the PC Card. The card is not supported. Contact your Compaq authorized dealer, reseller, or service provider for a list of PC Cards tested successfully in Compaq PC Card platforms. Storage cards, such as SRAM, do not work in the expansion base. Use the storage card in the computer. Return to the top.
Solving Screen Problems Problem Characters on computer display are dim. Possible Cause Solution Computer is in direct light. Move the computer or adjust the screen. The brightness control is not set properly. Adjust the brightness control by pressing the Fn+F10 hotkeys. You may have a screen saver or screen blanking utility installed. Press any key to refresh the screen. Screen timeout was initiated. Press any key to light the screen.
External device connected to a USB connector does not work. The operating system limits external devices connected by USB to two tiers which can include no more than two hubs on the first tier and no more than one keyboard and one pointing device on the first or second tier. Reduce the number of connected external USB devices to no more than two hubs on the first tier, and no more than one keyboard and one pointing device on the first or second tier.
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Troubleshooting Factory Default Settings for F10 Setup The following tables contain the factory default settings for F10 setup configuration.
External Energy Saving Monitor Connected Power Management Enabled Unchecked (not connected) While operating on battery power High Conservation Level Level Definition High Suspend Time: 3 minutes Hibernation Timeout: Immediate Drive Timeout: 1 minute Screen Timeout: 1 minute Medium Suspend Time: 5 minutes Hibernation Timeout: 1 hour Drive Timeout: 2 minutes Screen Timeout: 3 minutes Custom Suspend Time: disabled Hibernation Timeout: low battery Drive Timeout: always on Screen Timeout: always on Secur
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Illustrated Parts Catalog System Unit >System Unit >Mass Storage Devices >Miscellaneous Parts >Documentation & Software Description 1 Spare Part No. Display Panel Assembly 12.1" 171488-001 14.
9 Intel PIII 500 MHz 165102-001 Intel PIII 600 MHz with SpeedStep 177750-001 Intel PIII 650 MHz with SpeedStep 177751-001 Voltge converter Board 152928-001 10 Type-II v.
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Illustrated Parts Catalog Mass Storage Devices >System Unit >Mass Storage Devices >Miscellaneous Parts Description Spare Part # 1 Hard Drives >Documentation & Software 6 GB 159526-001 12 GB 167527-001 18 GB 167528-001 2 24X CD-ROM Drive 169007-001 3 8X DVD-ROM Drive 187445-001 4 4X DVD-RO
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Illustrated Parts Catalog Miscellaneous Parts >System Unit >Mass Storage Devices Spare Part # Description >Miscellaneous Parts >Documentation & Software 1 9-cell Li 167517-001 Ion Battery 2 RTC Battery N/A 3 Li Ion Battery Charger N/A 4 AC Adapter 163444-001 5 AC power cord N/A Items not picture
Dual bay dummy cover--flat 1 each Diskette drive cover 1 each MultiBay weight saver 1 each LED/button board cover 1 each Hard drive cover 1 each NIC/modem card cover 1 each System board shield 1 each Computer feet 2 each Hinge covers 2 each Rubber caps 2 each
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Illustrated Parts Catalog Documentation & Software >System Unit >Mass Storage Devices >Miscellaneous Parts >Documentation & Software Quick Restore: 2 CDs Description Spare Part number Spare Part number Windows 98 Windows 2000 Professional * U.S.
* Compaq does not currently ship Windows 2000 Professional preinstalled on this model. Quick Reference Guide Volume 1 Quantity of 1 185861-001 Volume 2 Quantity of 5 106854-001 Volume 2 Quantity of 1 162212-001 Volume 2, subscription Quantity of 5, delivered each quarter 184961-001** Volume 2, subscription Quantity of 1, delivered each quarter 184960-001** QuickFind for Windows US edition 137906-xx*** ** Subscription orders are not available in Europe, the Middle East, and Africa.
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS >Models >Top Cover >Top Lights >Left & Front Components >Right side Components >Bottom of Unit >Rear Connectors >Power Management >Intelligent Manageability Intelligent Manageability Intelligent Manageability consists of preinstalled software tools for the computer and Compaq servers that assist in tracki
● Asset control information retrieved from the computer includes: Manufacturer, model, and serial number of Compaq computers, monitors, hard drives, battery packs, memory boards, processor speeds, and operating systems ● Asset tag System board and ROM revision levels BIOS settings Diagnostic information: Diagnostics for Windows includes information on hard drives, ports, video, sound, and other components. This application also allows the user to run multi-threaded tests on hardware components.
Security Management ● Security Management features customize system security. ● Power-On and Setup Passwords prevent unauthorized access to information and computer configuration. DriveLock prevents unauthorized access to hard drives. ● ● Device disabling prevents unauthorized data transfer through modems, serial ports, parallel ports, and infrared ports on the computer and an optional docking station. QuickLock/QuickBlank locks the keyboard and clears the screen.
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 190 INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS Product Description Right Side Components >Models >Top Cover >Top Lights >Left & Front Components >Right side Components >Bottom of Unit >Rear Connectors >Power Management >Intelligent Manageability 1 PCI card slot 2 Stereo speaker & headphone jack 3 Mono microphone jack 4 Security cable slot 5 RJ-11 jack
