User guide
Table Of Contents
- HP ProLiant ML330 G6 Server User Guide
- Abstract
- Notice
- Contents
- Component identification
- Operations
- Setup
- Hardware options installation
- Introduction
- Processor option
- Memory options
- Redundant hot-plug power supply option
- Redundant fan assembly option
- SAS or SATA hard drive option
- Expansion hard drive cage option (hot-plug)
- Expansion hard drive cage option (non-hot-plug)
- Removable media devices
- Expansion board options
- PCI-X extender board option
- Storage controller option
- Battery-backed write cache battery pack option
- FBWC module and capacitor pack option
- SAS controller option
- Dedicated iLO 2 port module option
- HP Trusted Platform Module option
- Cabling
- Configuration and utilities
- Troubleshooting
- Battery replacement
- Regulatory compliance notices
- Regulatory compliance identification numbers
- Federal Communications Commission notice
- Declaration of conformity for products marked with the FCC logo, United States only
- Modifications
- Cables
- Canadian notice (Avis Canadien)
- European Union regulatory notice
- Disposal of waste equipment by users in private households in the European Union
- Japanese notice
- BSMI notice
- Korean notice
- Chinese notice
- Laser compliance
- Battery replacement notice
- Taiwan battery recycling notice
- Power cord statement for Japan
- Electrostatic discharge
- Specifications
- Technical support
- Acronyms and abbreviations
- Index
Troubleshooting 95
Troubleshooting
Troubleshooting resources
The HP ProLiant Servers Troubleshooting Guide provides procedures for resolving common problems and
comprehensive courses of action for fault isolation and identification, error message interpretation, issue
resolution, and software maintenance on ProLiant servers and server blades. This guide includes
problem-specific flowcharts to help you navigate complex troubleshooting processes. To view the guide,
select a language:
• English (http://www.hp.com/support/ProLiant_TSG_en)
• French (http://www.hp.com/support/ProLiant_TSG_fr)
• Italian (http://www.hp.com/support/ProLiant_TSG_it)
• Spanish (http://www.hp.com/support/ProLiant_TSG_sp)
• German (http://www.hp.com/support/ProLiant_TSG_gr)
• Dutch (http://www.hp.com/support/ProLiant_TSG_nl)
• Japanese (http://www.hp.com/support/ProLiant_TSG_jp)
Pre-diagnostic steps
WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary
information in the server documentation before removing, replacing, reseating, or modifying
system components.
IMPORTANT: This guide provides information for multiple servers. Some information may not
apply to the server you are troubleshooting. Refer to the server documentation for information on
procedures, hardware options, software tools, and operating systems supported by the server.
1. Review the important safety information (on page 95).
2. Gather symptom information (on page 97).
3. Prepare the server for diagnosis (on page 97).
4. Use the Start diagnosis flowchart (on page 100) to begin the diagnostic process.
Important safety information
Familiarize yourself with the safety information in the following sections before troubleshooting the server.
Important safety information
Before servicing this product, read the Important Safety Information document provided with the server.