HP ProLiant DL388 Gen9 Server User Guide Abstract This document is for the person who installs, administers, and troubleshoots servers and storage systems. HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Microsoft® and Windows® are U.S.
Contents Component identification ............................................................................................................... 7 Front panel components ................................................................................................................................ 7 Front panel LEDs and buttons ......................................................................................................................... 9 Power fault LEDs.........................................
Registering the server.................................................................................................................................. 39 Hardware options installation....................................................................................................... 40 Introduction ............................................................................................................................................... 40 Processor and fan option ..................................
HP RESTful API support for HP iLO ................................................................................................... 132 Integrated Management Log ............................................................................................................ 132 HP Insight Remote Support .............................................................................................................. 133 Intelligent Provisioning .....................................................................
Support and other resources ...................................................................................................... 152 Before you contact HP .............................................................................................................................. 152 HP contact information .............................................................................................................................. 152 Customer Self Repair .................................................
Component identification Front panel components • SFF model (8-drive) Item Description 1 Bay 1 (optional drives or optical drive, video, USB) 2 Bay 2 (optional drives) 3 Fixed drive bays 4 Front USB 3.0 connector 5 Serial label pull tab • SFF model (24-drive) Item Description 1 Bay 1 2 Bay 2 3 Bay 3, fixed drive bay 4 Front USB 3.
• LFF model (12-drive) Item Description 1-12 Drive bays • LFF model (4-drive) Item Description 1-4 Drive bays Component identification 8
Front panel LEDs and buttons • SFF front panel LEDs and button Item Description Status 1 Power On/Standby button and system power LED* Solid green = System on Flashing green (1 Hz/cycle per sec) = Performing power on sequence Solid amber = System in standby Off = No power present** 2 Health LED* Solid green = Normal Flashing green (1 Hz/cycle per sec) = iLO is rebooting Flashing amber = System degraded Flashing red (1 Hz/cycle per sec) = System critical† 3 NIC status LED* Solid green = Link to
• LFF LEDs and button Item Description Status 1 Health LED* Solid green = Normal Flashing green (1 Hz/cycle per sec) = iLO is rebooting Flashing amber = System degraded Flashing red (1 Hz/cycle per sec) = System critical** 2 Power On/Standby button and system power LED* Solid green = System on Flashing green (1 Hz/cycle per sec) = Performing power on sequence Solid amber = System in standby Off = No power present† 3 NIC status LED* Solid green = Link to network Flashing green (1 Hz/cycle per se
Subsystem LED behavior System board 1 flash Processor 2 flashes Memory 3 flashes Riser board PCIe slots 4 flashes FlexibleLOM 5 flashes Removable HP Flexible Smart Array controller/Smart SAS HBA controller 6 flashes System board PCIe slots 7 flashes Power backplane or storage backplane 8 flashes Power supply 9 flashes Access the optional HP Systems Insight Display To access a pop-out HP Systems Insight Display on models with this option installed: 1. Press and release the panel. 2.
Systems Insight Display LEDs The HP Systems Insight Display LEDs represent the system board layout. The display enables diagnosis with the access panel installed. Item Description Status 1 NIC link/activity Off = No link to network. If the power is off, view the rear panel RJ-45 LEDs for status ("Rear panel LEDs" on page 14).
Systems Insight Display Health LED LED and color Processor (amber) Red System power LED Status Amber One or more of the following conditions may exist: • • • • Processor in socket X has failed. Processor X is not installed in the socket. Processor X is unsupported. ROM detects a failed processor during POST. Processor (amber) Amber Green Processor in socket X is in a pre-failure condition. DIMM (amber) Red Green One or more DIMMs have failed.
Rear panel components Item Description 1 PCIe slots 1–3 (top to bottom) 2 Optional PCIe slots 4–6 (top to bottom)* 3 Optional serial port 4 Power supply 1 (PS1) 5 Power supply 2 (PS2) 6 Video connector 7 1Gb RJ-45 port 4 8 1Gb RJ-45 port 3 9 1Gb RJ-45 port 2 10 1Gb RJ-45 port 1 11 iLO connector 12 USB 3.
Item Description Status 3 NIC activity LED Off = No network activity Solid green = Link to network Flashing green = Network activity 4 Power supply 2 LED Off = System is off or power supply has failed. Solid green = Normal 5 Power supply 1 LED Off = System is off or power supply has failed.
System board components Item Description 1 FlexibleLOM connector 2 Primary (processor 1) PCI riser connector 3 Optical front VGA/USB 2.0 connector 4 x4 SATA port 1 5 x4 SATA port 2 6 Backplane presence detect connector 7 Optical/SATA port 5 8 SATA port 4 9 Front power/USB 3.0 connector 10 Drive backplane power connector 11 HP Smart Storage Battery connector 12 Optional Location Discovery Services connector 13 Micro SD card slot 14 Dual internal USB 3.
Item Description X System maintenance switch System maintenance switch Position Default Function S1 Off Off = HP iLO security is enabled. On = HP iLO security is disabled. S2 Off Off = System configuration can be changed. On = System configuration is locked. S3 Off Reserved S4 Off Reserved S5 Off Off = Power-on password is enabled. On = Power-on password is disabled. S6 Off Off = No function On = ROM reads system configuration as invalid. S7 — Off = Set default boot mode to UEFI.
To force the OS to invoke the NMI handler and generate a crash dump log, the administrator can use the iLO Virtual NMI feature. For more information, see the HP website (http://www.hp.com/support/NMI). DIMM slot locations DIMM slots are numbered sequentially (1 through 12) for each processor. The supported AMP modes use the letter assignments for population guidelines.
• SFF 8-device bay numbering with SAS expander solution used • Optional SFF 16-device bay numbering • Optional SFF 16-device bay numbering with SAS expander solution used • Optional 24 SFF device bay numbering Component identification 19
• Optional 24 SFF device bay numbering with SAS expander solution used • LFF 12-device bay numbering • LFF 12-device bay number with 2-bay rear SAS expander solution used Component identification 20
• LFF 12-device bay number with 3-bay rear SAS expander solution used • LFF 4-device bay numbering Hot-plug drive LED definitions Item LED Status Definition 1 Locate Solid blue The drive is being identified by a host application. Flashing blue The drive carrier firmware is being updated or requires an update. Rotating green Drive activity Off No drive activity Solid white Do not remove the drive. Removing the drive causes one or more of the logical drives to fail.
Item LED Status Definition Flashing green The drive is rebuilding or performing a RAID migration, strip size migration, capacity expansion, or logical drive extension, or is erasing. Flashing amber/green The drive is a member of one or more logical drives and predicts the drive will fail. Flashing amber The drive is not configured and predicts the drive will fail. Solid amber The drive has failed. Off The drive is not configured by a RAID controller.
For a single-processor configuration, excluding 24-SFF and 12-LFF configurations, four fans and two blanks are required in specific fan bays for redundancy. A fan failure or missing fan causes a loss of redundancy. A second fan failure or missing fan causes an orderly shutdown of the server. For a dual-processor configuration and single-processor 24-SFF or 12-LFF configurations, six fans are required for redundancy. A fan failure or missing fan causes a loss of redundancy.
Operations Power up the server To power up the server, press the Power On/Standby button. Power down the server Before powering down the server for any upgrade or maintenance procedures, perform a backup of critical server data and programs. IMPORTANT: When the server is in standby mode, auxiliary power is still being provided to the system. To power down the server, use one of the following methods: • Press and release the Power On/Standby button.
2. Extend the server from the rack. 3. After performing the installation or maintenance procedure, slide the server back into the rack, and then press the server firmly into the rack to secure it in place. WARNING: To reduce the risk of personal injury, be careful when pressing the server rail-release latches and sliding the server into the rack. The sliding rails could pinch your fingers. Remove the server from the rack To remove the server from an HP, Compaq branded, telco, or third-party rack: 1.
Install the access panel 1. Place the access panel on top of the server with the hood latch open. Allow the panel to extend past the rear of the server approximately 1.25 cm (0.5 in). 2. Push down on the hood latch. The access panel slides to a closed position. 3. Tighten the security screw on the hood latch. Access the product rear panel Opening the cable management arm To access the server rear panel: 1. Release the cable management arm.
2. Open the cable management arm. The cable management arm can be right-mounted or left-mounted. Remove the fan cage To remove the component: 1. Power down the server (on page 24). 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3. 4. Do one of the following: o Extend the server from the rack (on page 24). o Remove the server from the rack (on page 25). Remove the access panel (on page 25).
5. Remove the fan cage. CAUTION: Do not operate the server for long periods with the access panel open or removed. Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage. IMPORTANT: For optimum cooling, install fans in all primary fan locations. For more information, refer to the fan locations table ("Hot-plug fans" on page 22). Remove the hot-plug fan To remove the component: 1. Power down the server (on page 24). 2. Remove all power: a.
5. Remove the fan. CAUTION: Do not operate the server for long periods with the access panel open or removed. Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage. IMPORTANT: For optimum cooling, install fans in all primary fan locations. For more information, refer to the fan locations table ("Hot-plug fans" on page 22).
5. Remove the PCI riser cage. Install the PCI riser cage 1. Power down the server (on page 24). 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3. Do one of the following: o Extend the server from the rack (on page 24). o Remove the server from the rack (on page 25). 4. Remove the access panel (on page 25). 5. Install the PCI riser cage.
6. Install the access panel (on page 26). 7. Install the server into the rack ("Installing the server into the rack" on page 36). 8. Connect each power cord to the server. 9. Connect each power cord to the power source. 10. Power up the server (on page 24). Secure the full-length expansion board retainer 1. Power down the server (on page 24). 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3.
CAUTION: For proper cooling, do not operate the server without the access panel, baffles, expansion slot covers, or blanks installed. If the server supports hot-plug components, minimize the amount of time the access panel is open. To remove the component: 1. Power down the server (on page 24). 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3. Extend the server from the rack (on page 24). 4.
Setup Optional installation services Delivered by experienced, certified engineers, HP Care Pack services help you keep your servers up and running with support packages tailored specifically for HP ProLiant systems. HP Care Packs let you integrate both hardware and software support into a single package. A number of service level options are available to meet your needs.
• Leave a minimum clearance of 63.5 cm (25 in) in front of the rack. • Leave a minimum clearance of 76.2 cm (30 in) behind the rack. • Leave a minimum clearance of 121.9 cm (48 in) from the back of the rack to the back of another rack or row of racks. HP servers draw in cool air through the front door and expel warm air through the rear door.
Power requirements Installation of this equipment must comply with local and regional electrical regulations governing the installation of information technology equipment by licensed electricians. This equipment is designed to operate in installations covered by NFPA 70, 1999 Edition (National Electric Code) and NFPA-75, 1992 (code for Protection of Electronic Computer/Data Processing Equipment).
WARNING: To reduce the risk of personal injury or equipment damage when unloading a rack: • At least two people are needed to safely unload the rack from the pallet. An empty 42U rack can weigh as much as 115 kg (253 lb), can stand more than 2.1 m (7 ft) tall, and might become unstable when being moved on its casters. • Never stand in front of the rack when it is rolling down the ramp from the pallet. Always handle the rack from both sides.
4. Install the power cord anchors. 5. Secure the cables to the cable management arm. IMPORTANT: When using cable management arm components, be sure to leave enough slack in each of the cables to prevent damage to the cables when the server is extended from the rack. 6. Connect the power cord to the AC power source. WARNING: To reduce the risk of electric shock or damage to the equipment: • Do not disable the power cord grounding plug. The grounding plug is an important safety feature.
Installing the operating system This HP ProLiant server does not ship with provisioning media. Everything needed to manage and install the system software and firmware is preloaded on the server. To operate properly, the server must have a supported operating system. For the latest information on operating system support, see the HP website (http://www.hp.com/go/supportos).
Registering the server To experience quicker service and more efficient support, register the product at the HP Product Registration website (http://register.hp.com).
Hardware options installation Introduction If more than one option is being installed, read the installation instructions for all the hardware options and identify similar steps to streamline the installation process. WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, properly ground the server before beginning any installation procedure.
7. Open each of the processor locking levers in the order indicated in the following illustration, and then open the processor retaining bracket. 8. Remove the clear processor socket cover. Retain the processor socket cover for future use. CAUTION: THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. To avoid damage to the system board, do not touch the processor or the processor socket contacts.
9. Install the processor. Verify that the processor is fully seated in the processor retaining bracket by visually inspecting the processor installation guides on either side of the processor. THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. 10. Close the processor retaining bracket. When the processor is installed properly inside the processor retaining bracket, the processor retaining bracket clears the flange on the front of the socket. CAUTION: Do not press down on the processor.
11. Press and hold the processor retaining bracket in place, and then close each processor locking lever. Press only in the area indicated on the processor retaining bracket. CAUTION: Close and hold down the processor cover socket while closing the processor locking levers. The levers should close without resistance. Forcing the levers closed can damage the processor and socket, requiring system board replacement. 12. Remove the heatsink cover.
c. 14. Finish the installation by completely tightening the screws in the same sequence. Remove the fan blanks from locations 1 and 2. For fan location and numbering information, see "Hot-plug fans (on page 22)" or the label attached to the chassis next to the fans.
15. Install the fans into locations 1 and 2. 16. Install the air baffle. 17. Install the access panel (on page 26). 18. Install the server into the rack. 19. Connect each power cord to the server. 20. Connect each power cord to the power source. 21. Press the Power On/Standby button. 22. The server exits standby mode and applies full power to the system. The system power LED changes from amber to green. Memory options IMPORTANT: This server does not support mixing LRDIMMs or RDIMMs.
DIMM type DIMM rank DIMM capacity Native speed (MT/s) RDIMM Single-rank 8 GB 2133 RDIMM Dual-rank 16 GB 2133 LRDIMM Quad-rank 32 GB 2133 Depending on the processor model, the number of DIMMs installed, and whether LRDIMMs or RDIMMs are installed, the memory clock speed can be reduced to 1600 MT/s.
Single-, dual-, and quad-rank DIMMs To understand and configure memory protection modes properly, an understanding of single-, dual-, and quad-rank DIMMs is helpful. Some DIMM configuration requirements are based on these classifications. A single-rank DIMM has one set of memory chips that is accessed while writing to or reading from the memory. A dual-rank DIMM is similar to having two single-rank DIMMs on the same module, with only one rank accessible at a time.
Item Description Definition 6 CAS latency P=15 7 DIMM type R = RDIMM (registered) L = LRDIMM (load reduced) For more information about product features, specifications, options, configurations, and compatibility, see the product QuickSpecs on the HP website (http://www.hp.com/go/qs). Memory configurations To optimize server availability, the server supports the following AMP modes: • Advanced ECC—Provides up to 4-bit error correction and enhanced performance over Lockstep mode.
Online spare memory protection dedicates one rank of each memory channel for use as spare memory. The remaining ranks are available for OS and application use. If correctable memory errors occur at a rate higher than a specific threshold on any of the non-spare ranks, the server automatically copies the memory contents of the degraded rank to the online spare rank. The server then deactivates the failing rank and automatically switches over to the online spare rank.
• Observe the general DIMM slot population guidelines (on page 49). • Each channel must have a valid online spare configuration. • Each channel can have a different valid online spare configuration. • Each populated channel must have a spare rank. A single dual-rank DIMM is not a valid configuration. Population order For memory configurations with a single processor or multiple processors, DIMMs must be populated sequentially in alphabetical order (A through L).
10. Install the server into the rack ("Installing the server into the rack" on page 36). 11. Connect each power cord to the server. 12. Connect each power cord to the power source. 13. Power up the server (on page 24). Use the BIOS/Platform Configuration (RBSU) in the UEFI System Utilities to configure the memory mode. For more information about LEDs and troubleshooting failed DIMMs, see "Systems Insight Display LED combinations (on page 12).
3. Install the drive. 4. Determine the status of the drive from the drive LED definitions ("Hot-plug drive LED definitions" on page 21). Removing a hot-plug SAS or SATA drive CAUTION: For proper cooling, do not operate the server without the access panel, baffles, expansion slot covers, or blanks installed. If the server supports hot-plug components, minimize the amount of time the access panel is open. 1.
Universal media bay option The following procedure provides the steps to install the universal media bay option, route the VGA and USB cables, and install an optional optical disk drive. The universal media bay option also accommodates the two-bay SFF front drive cage option. For information on installing this option, see "Two-bay SFF front drive cage option (on page 77)." 1. Power down the server (on page 24). 2. Remove all power: a. Disconnect each power cord from the power source. b.
8. Route the USB/VGA cables through the opening, and then install the universal media bay. 9. Install the optional optical disk drive (optional). 10.
11. o Connect the VGA cable to the optional VGA connector. Connect the USB cable to the front dual internal USB 3.0 connector. o Connect the SATA optical drive cable to the front optical disk drive connector (optional). Install the fan cage.
12. Install the air baffle. 13. Install the access panel (on page 26). 14. Slide the server into the rack. 15. Connect each power cord to the server. 16. Connect each power cord to the power source. 17. Power up the server (on page 24). Redundant hot-plug power supply option CAUTION: All power supplies installed in the server must have the same output power capacity. Verify that all power supplies have the same part number and label color.
3. Insert the power supply into the power supply bay until it clicks into place. 4. Connect the power cord to the power supply. 5. Route the power cord. Use best practices when routing power cords and other cables. A cable management arm is available to help with routing. To obtain a cable management arm, contact an HP authorized reseller. 6. Connect the power cord to the AC power source. 7. Be sure that the power supply LED is green ("Rear panel LEDs" on page 14).
4. Remove the access panel (on page 25). 5. Remove the PCIe riser cage ("Remove the PCI riser cage" on page 29). 6. Remove the expansion slot blank: o Primary PCIe riser cage o Optional primary PCIe riser cage o Secondary PCIe riser cage To replace the component, reverse the removal procedure. Installing an expansion board 1. Power down the server (on page 24). 2. Remove all power: a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server. 3. Do one of the following: o Extend the server from the rack (on page 24). o Remove the server from the rack (on page 25). 4. Remove the access panel (on page 25). 5. Remove the PCI riser cage (on page 29). 6. Remove the expansion slot blank ("Removing an expansion slot blank" on page 57). 7. Install the expansion board. 8. Connect any required internal or external cables to the expansion board.
o Extend the server from the rack (on page 24). o Remove the server from the rack (on page 25). 4. Remove the access panel (on page 25). 5. Remove the standard PCI riser from the primary slot. 6. Remove the blank from the optional 2-slot PCI riser cage. 7. Install an optional expansion board into the PCI riser cage.
8. Install the optional 2-slot PCI riser cage. 9. Connect any required internal or external cables to the expansion board. See the documentation that ships with the expansion board. 10. Install the access panel (on page 26). 11. Slide the server into the rack. 12. Connect each power cord to the server. 13. Connect each power cord to the power source. 14. Power up the server (on page 24).
5. Remove the secondary PCI riser blank. Some models might require removing only two screws. 6. Remove the blank from the optional 3-slot PCI riser cage. 7. Install an expansion board into the PCI riser cage.
8. Install the optional 3-slot PCI riser cage. 9. Install the access panel (on page 26). 10. Slide the server into the rack. 11. Connect each power cord to the server. 12. Connect each power cord to the power source. 13. Power up the server (on page 24). GPU enablement kit WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power cord to remove power from the server.
6. Remove the standard efficiency air diverters from the air baffle. 7. Install the GPU retention clips onto the air baffle. 8. Remove the standard heatsinks.
9. Install the high-performance heatsinks. 10. Install the air baffle. IMPORTANT: This server supports GPU riser cages in both the primary and secondary riser locations. This document shows installation into the secondary riser location.
11. Remove the secondary PCI riser blank. Some models might require removing more than two screws. 12. Install a GPU into the optional GPU-enabled riser cage.
13. Connect the power cable. 14. Press down on the top of the retention clips and slide them to the unlocked position.
15. Install the GPU-enabled riser cage option. 16. Slide the retention clips to the locked position. 17. Install the access panel (on page 26). 18. Slide the server into the rack. 19. Connect each power cord to the server. 20. Connect each power cord to the power source. 21. Power up the server (on page 24). Eight-bay SFF front drive cage option for bay 1 To install the component: 1. Power down the server (on page 24). 2.
a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3. Do one of the following: o Extend the server from the rack (on page 24). o Remove the server from the rack (on page 25). 4. Remove the access panel (on page 25). 5. Remove the fan cage (on page 27). 6. Remove the bay blank.
7. Install the eight-bay SFF front drive cage option. 8.
o 9.
o Connected to a PCI expansion board Hardware options installation 72
o Connected to an HP 12G SAS Expander Card 10. Install the fan cage. 11. Install the access panel (on page 26). 12. Slide the server into the rack. 13. Connect each power cord to the server. 14. Connect each power cord to the power source. 15. Power up the server (on page 24). Eight-bay SFF front drive cage option for bay 2 To install the component: 1. Power down the server (on page 24). 2. Remove all power: a. Disconnect each power cord from the power source. b.
o Extend the server from the rack (on page 24). o Remove the server from the rack (on page 25). 4. Remove the access panel (on page 25). 5. Remove the fan cage (on page 27). 6. Remove the bay blank.
7. Install the eight-bay SFF front drive cage option. 8. If installing drives, connect the power cable. 9.
o Connected to a PCI expansion board Hardware options installation 76
o Connected to an HP 12G SAS Expander Card 10. Install the fan cage. 11. Install the access panel (on page 26). 12. Slide the server into the rack. 13. Connect each power cord to the server. 14. Connect each power cord to the power source. 15. Power up the server (on page 24). Two-bay SFF front drive cage option The front bay installation requires a universal media bay to be installed. To install the component: 1. Power down the server (on page 24). 2. Remove all power: a.
5. Remove the front bay blank. 6. Remove the optical disk drive tray from the universal media bay.
7. Remove the SFF drive blank from the universal media bay. 8. Install the drive cage into the universal media bay.
9. Install the universal media bay. 10. Connect the power cable. 11.
o Connected to a PCI expansion board Hardware options installation 81
o Connected to the onboard x4 SATA connector 12. Install the access panel (on page 26). 13. Slide the server into the rack. 14. Connect each power cord to the server. 15. Connect each power cord to the power source. 16. Power up the server (on page 24). Two-bay SFF rear drive cage option For rear drive cage installation, the front bays must be fully populated using the 12 LFF or 24 SFF drives. High performance fans must be installed in all fan bays. To install the component: 1.
5.
6. Remove the rear wall blank. 7. Install the drive cage compatible rear wall.
8. Install the rear two-bay SFF drive cage option. 9. Install blanks or drives. 10. Install the secondary riser cage or PCI blank. 11.
o 12.
o Connected to the x2 SATA port and optical disk drive connector o Connected to a PCI expansion board Hardware options installation 87
o Connected to a PCI expansion board and the 12 LFF backplane o Connected to an HP 12G SAS Expander Card 13. Install the access panel (on page 26). 14. Slide the server into the rack. 15. Connect each power cord to the server. 16. Connect each power cord to the power source.
17. Power up the server (on page 24). Three-bay LFF rear drive cage option Before installing this option the front bays must be fully populated with 12 LFF drives. High performance fans must be installed in all fan bays. To install the component: 1. Power down the server (on page 24). 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3. Do one of the following: o Extend the server from the rack (on page 24).
6. Remove the rear wall blank. 7. Install the three-bay LFF rear drive cage option. 8. Install blanks or drives.
9. If installing drives, connect the power cable. 10.
o Connected to a PCI expansion board o Connected to a PCI expansion board and the 12 LFF backplane Hardware options installation 92
o Connected to an HP 12G SAS Expander Card 11. Install the access panel (on page 26). 12. Slide the server into the rack. 13. Connect each power cord to the server. 14. Connect each power cord to the power source. 15. Power up the server (on page 24). Systems Insight Display power switch module option This option is not supported in servers configured with 4 LFF or 12 LFF drives. To install the component: 1. Power down the server (on page 24). 2. Remove all power: a.
6. Remove the fan cage. CAUTION: When routing cables, always be sure that the cables are not in a position where they can be pinched or crimped. 7. Remove the cabled power switch module. Retain the T-10 screw.
8. Route the cable through the opening in the front of the server, and then install the SID power switch module. Secure the module using the existing screw. 9. Connect the SID module cable to the system board power switch module connector. 10. Install the fan cage. 11. Install the air baffle. 12. Install the access panel (on page 26). 13. Slide the server into the rack. 14. Connect each power cord to the server. 15. Connect each power cord to the power source. 16.
Location Discovery Services ear option To install the component: 1. Power down the server (on page 24). 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3. Do one of the following: o Extend the server from the rack (on page 24). o Remove the server from the rack (on page 25). 4. Remove the access panel (on page 25). 5. Remove the fan cage. 6. Remove the cable protection panel from the left side of the server.
7. Remove the standard ear. 8. Install the Location Discovery Services ear option and route the discovery service cable through side channel.
9. Install the cable protection panel. 10. Connect the discovery service cable. 11. Install the fan cage. 12. Install the access panel (on page 26). 13. Slide the server into the rack. 14. Connect each power cord to the server. 15. Connect each power cord to the power source. 16. Power up the server (on page 24). FlexibleLOM option To install the component: 1. Power down the server (on page 24).
2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3. Do one of the following: o Extend the server from the rack (on page 24). o Remove the server from the rack (on page 25). 4. Remove the access panel (on page 25). 5. Remove the FlexibleLOM PCIe blank. 6. Install the component: a. Firmly seat the FlexibleLOM in the slot. b. Tighten the thumbscrew. 7. Install the access panel (on page 26). 8.
9. Connect the LAN segment cables. 10. Connect each power cord to the server. 11. Connect each power cord to the power source. 12. Power up the server (on page 24).
Cable Description 781579-001 4 x4 mini-SAS cable o Connection to SAS expander Connection to drive bay Port Port Port Port 8 8 8 8 5 6 7 8 SFF SFF SFF SFF Bay Bay Bay Bay 2 2 3 3 Port Port Port Port 1 2 1 2 Group D—SAS expander card to rear drive cage Cable Description Connection to SAS expander Connection to drive bay 776401-001 X4 mini-SAS cable Port 9 2SFF/3LFF HP 12G SAS Expander Card ports To install the component: 1. Power down the server (on page 24). 2. Remove all power: a.
8. Remove the expansion slot blank from slot 2. 9. Using the labels on the cables to determine the correct connections, connect the cables to the SAS expander card: a. Depending on the ports on the controller, connect the appropriate controller cables from Group A to the SAS expander card. Controller ports Cable SAS expander ports 2 x4 connectors x4 mini-SAS cable Port 1 x4 mini-SAS cable Port 2 2 x4 mini-SAS to x8 mini-SAS Y cable Ports 1 and 2 1 x8 connector b.
Drive configuration Cable group Cable SAS expander ports 12 LFF B 2 x4 mini-SAS cable Ports 3 and 4 x4 mini-SAS cable Port 5 x4 mini-SAS cable Port 9 2 SFF/3 LFF 10. D Install the SAS expander card. The cables are not shown for clarity. IMPORTANT: The HP 12G SAS Expander Card is only supported in slot 2. IMPORTANT: If using a PCI slot-based controller, install the controller in slot 1. 11. Install the PCI riser cage (on page 30). 12.
o 13.
o 24 SFF drive backplanes (Group C SAS cables) Hardware options installation 105
o 12 LFF drive backplanes (Group B SAS cables) o Two-bay SFF or three-bay LFF rear cage drive backplane (Group D SAS cables) Hardware options installation 106
The cabling is the same for both backplanes. In the following illustration, the two-bay SFF rear cage backplane is shown. 14. Install the air baffle. 15. Install the fan cage. 16. Install the access panel (on page 26). 17. Install the server into the rack ("Installing the server into the rack" on page 36). 18. Connect each power cord to the server. 19. Connect each power cord to the power source. 20. Power up the server (on page 24).
o Extend the server from the rack (on page 24). o Remove the server from the rack (on page 25). 4. Remove the access panel (on page 25). 5. Remove the air baffle (on page 31). 6. Install the controller. 7. Connect the appropriate SAS cables. 8. Install the air baffle. 9. Install the access panel (on page 26). 10. Slide the server into the rack. 11. Connect each power cord to the server. 12. Connect each power cord to the power source. 13.
5. Remove the air baffle (on page 31). 6. Remove the fan cage (on page 27). 7. Install the HP Smart Storage battery. 8. Route the cable. 9. Install the fan cage. 10. Install the air baffle. 11. Install the access panel (on page 26). 12. Slide the server into the rack. 13. Connect each power cord to the server. 14. Connect each power cord to the power source. 15. Power up the server (on page 24).
High performance fan option To install the component: 1. Power down the server (on page 24). 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3. 4. Do one of the following: o Extend the server from the rack (on page 24). o Remove the server from the rack (on page 25). Remove the access panel (on page 25). IMPORTANT: Do not mix standard fans and high performance fans in the same server. 5.
o Standard fans 6. Install high performance fans in all locations. 7. Install the access panel (on page 26). 8. Slide the server into the rack. 9. Connect each power cord to the server. 10. Connect each power cord to the power source. 11. Power up the server (on page 24). Rear serial port option To install the component: 1. Power down the server (on page 24). 2.
a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3. Do one of the following: o Extend the server from the rack (on page 24). o Remove the server from the rack (on page 25). 4. Remove the access panel (on page 25). 5. Remove the serial cable blank. 6. Connect the serial cable option. Then, remove the backing from the double-sided tape and press down where indicated. 7. Install the access panel (on page 26). 8. Slide the server into the rack.
11. Power up the server (on page 24). HP Trusted Platform Module option For more information about product features, specifications, options, configurations, and compatibility, see the product QuickSpecs on the HP website (http://www.hp.com/go/qs). Use these instructions to install and enable a TPM on a supported server. This procedure includes three sections: 1. Installing the Trusted Platform Module board (on page 113). 2. Retaining the recovery key/password (on page 115). 3.
5. Remove the PCI riser board assembly. 6. Locate the TPM connector ("System board components" on page 16). CAUTION: Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet. Upon locating a broken or disfigured rivet on an installed TPM, administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data. 7. Install the TPM board.
The server exits standby mode and applies full power to the system. The system power LED changes from amber to green. Retaining the recovery key/password The recovery key/password is generated during BitLocker setup, and can be saved and printed after BitLocker is enabled. When using BitLocker, always retain the recovery key/password. The recovery key/password is required to enter Recovery Mode after BitLocker detects a possible compromise of system integrity.
Cabling Two-bay SFF drive cage option cabling 2 SFF drive bay option rear installation Connect the power cable: • Single cable connection with 12 LFF drive configuration in the front Cabling 116
• Y cable connection with 24 SFF drive configuration in front Connect the data cable: • Connected to the onboard x4 SATA connector Cabling 117
• Connected to the x2 SATA port and optical disk drive connector • Connected to a PCI expansion board Cabling 118
• Connected to a PCI expansion board and the 12 LFF drive backplane • Connected to an HP 12G SAS Expander Card Cabling 119
Three-bay LFF rear drive cage cabling Connect the power cable.
• Connected to a PCI expansion board • Connected to a PCI expansion board and the 12 LFF drive backplane Cabling 121
• Connected to an HP 12G SAS Expander Card Eight-bay SFF front drive cage cabling Bay 1 installation Connect the power cable: • Single cable connection Cabling 122
• Y cable connection if the two-bay SFF drive cage option is installed in the rear bay Connect the data cable: Cabling 123
• Connected to a PCI expansion board Cabling 124
• Connected to an HP 12G SAS Expander Card Bay 2 installation Cabling 125
Connect the power cable.
• Connected to an HP 12G SAS Expander Card Cabling 127
Universal media bay cabling Connect the VGA cable to the optional VGA connector. Connect the USB cable to the front dual internal USB 3.0 connector.
Connect the SATA optical drive cable to the front optical disk drive connector. 150W PCIe power cable option CAUTION: To prevent damage to the server or expansion boards, power down the server and remove all AC power cords before removing or installing the PCI expansion cage.
Software and configuration utilities Server mode The software and configuration utilities presented in this section operate in online mode, offline mode, or in both modes.
Using HP iLO, you can do the following: • Access a high-performance and secure Integrated Remote Console to the server from anywhere in the world if you have a network connection to the server. • Use the shared .NET Integrated Remote Console to collaborate with up to four server administrators. • Remotely mount high-performance Virtual Media devices to the server. • Securely and remotely control the power state of the managed server.
HP Active Health System does not collect information about Active Health System users' operations, finances, customers, employees, partners, or data center, such as IP addresses, host names, user names, and passwords. HP Active Health System does not parse or change operating system data from third-party error event log activities, such as content created or passed through by the operating system. The data that is collected is managed according to the HP Data Privacy policy.
HP Insight Remote Support HP strongly recommends that you register your device for remote support to enable enhanced delivery of your HP Warranty, HP Care Pack Service, or HP contractual support agreement.
• Intelligent Provisioning assists with the OS installation process by preparing the system for installing "off-the-shelf" and HP branded versions of operating system software and integrating optimized HP ProLiant server support software. • Intelligent Provisioning provides maintenance-related tasks using the Perform Maintenance window. • Intelligent Provisioning provides installation help for Microsoft Windows, Red Hat and SUSE Linux, and VMware operating systems.
• You want to install a new operating system on a server with an existing operating system. • You encounter an error when completing the steps of a factory-installed operating system installation. To access the Erase Utility, click the Perform Maintenance icon from the Intelligent Provisioning home screen, and then select Erase. For more information about the Erase Utility, see the HP Intelligent Provisioning User Guide on the HP website (http://www.hp.com/go/intelligentprovisioning/docs).
HP UEFI System Utilities The HP UEFI System Utilities is embedded in the system ROM.
The new boot option is appended to the boot order list. When you select a file, you are prompted to enter the boot option description (which is then displayed in the Boot menu), as well as any optional data to be passed to an .EFI application. • Boot to System Utilities Toward the end of the boot process, the boot options screen appears. This screen is visible for several seconds before the system attempts to boot from a supported boot device.
Embedded UEFI shell The system BIOS in all HP ProLiant Gen9 servers includes an Embedded UEFI Shell in the ROM. The UEFI Shell environment provides an API, a command line prompt, and a set of CLIs that allow scripting, file manipulation, and system information. These features enhance the capabilities of the UEFI System Utilities. For more information, see the following documents: • HP UEFI Shell User Guide for HP ProLiant Gen9 Servers on the HP website (http://www.hp.
Utilities and features HP Smart Storage Administrator HP SSA is a configuration and management tool for HP Smart Array controllers. Starting with HP ProLiant Gen8 servers, HP SSA replaces ACU with an enhanced GUI and additional configuration features. HP SSA exists in three interface formats: the HP SSA GUI, the HP SSA CLI, and HP SSA Scripting. Although all formats provide support for configuration tasks, some of the advanced tasks are available in only one format.
Before the OS loads, HP provides support for USB 2.0 devices through legacy USB support, which is enabled by default in the system ROM. USB 3.0 ports are not functional before the OS loads. The native OS provides USB 3.0 support through appropriate xHCI drivers. Legacy USB support provides USB functionality in environments where USB support is not available normally.
If you do not use Intelligent Provisioning to install an OS, drivers for some of the new hardware are required. These drivers, as well as other option drivers, ROM images, and value-add software can be downloaded as part of an SPP. If you are installing drivers from SPP, be sure that you are using the latest SPP version that your server supports. To verify that your server is using the latest supported version and for more information about SPP, see the HP website (http://www.hp.com/go/spp/download).
Utilize our consulting expertise in the areas of private or hybrid cloud computing, big data and mobility requirements, improving data center infrastructure and better use of today’s server, storage and networking technology. For more information, see the HP website (http://www.hp.com/services/consulting). Our support portfolio covers services for HP server, storage and networking hardware and software plus the leading industry standard operating systems.
Troubleshooting Troubleshooting resources The HP ProLiant Gen9 Troubleshooting Guide, Volume I: Troubleshooting provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification, issue resolution, and software maintenance on ProLiant servers and server blades. To view the guide, select a language: • English (http://www.hp.com/support/Gen9_TSG_en) • French (http://www.hp.com/support/Gen9_TSG_fr) • Spanish (http://www.hp.
Battery replacement If the server no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not properly handled. To reduce the risk of personal injury: • • • • Do not attempt to recharge the battery.
Regulatory information Safety and regulatory compliance For safety, environmental, and regulatory information, see Safety and Compliance Information for Server, Storage, Power, Networking, and Rack Products, available at the HP website (http://www.hp.com/support/Safety-Compliance-EnterpriseProducts). Belarus Kazakhstan Russia marking Manufacturer Hewlett-Packard Company, Address: 3000 Hanover Street, Palo Alto, California 94304, U.S.
Valid date formats include the following: • YWW, where Y indicates the year counting from within each new decade, with 2000 as the starting point. For example, 238: 2 for 2002 and 38 for the week of September 9. In addition, 2010 is indicated by 0, 2011 by 1, 2012 by 2, 2013 by 3, and so forth. • YYWW, where YY indicates the year, using a base year of 2000. For example, 0238: 02 for 2002 and 38 for the week of September 9.
Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device. To prevent electrostatic damage: • Avoid hand contact by transporting and storing products in static-safe containers.
Specifications Environmental specifications Specification Value Temperature range* — Operating 10°C to 35°C (50°F to 95°F) Nonoperating -30°C to 60°C (-22°F to 140°F) Relative humidity (noncondensing) — Operating Minimum to be the higher (more moisture) of -12°C (10.4°F) dew point or 8% relative humidity Maximum to be 24°C (75.2°F) dew point or 90% relative humidity Nonoperating 5% to 95% 38.7°C (101.7°F), maximum wet bulb temperature * All temperature ratings shown are for sea level.
*The SFF configuration includes the following components: • SFF drive (1) • Drive blanks (7) • Drive bay blanks for bays 1 and 2 (2) • Fan assemblies (4) • Fan blanks (2) • Standard heatsink (1) • 1P air baffle (1) • X8 HP Flexible Smart Array Controller (1) • Primary riser cage (1) • Secondary riser cage blank (1) • Power supply (1) • Power supply blank (1) • Cables for the above components **The LFF configuration includes the following components: • LFF drives (12) • Fan ass
HP 500W Flex Slot Platinum Hot-plug Power Supply Specification Value Input requirements Rated input voltage 100 to 120 VAC 200 to 240 VAC 240 VDC for China only Rated input frequency 50 Hz to 60 Hz Rated input current 5.8 A at 100 VAC 2.8 A at 200 VAC 2.
HP 1400W Flex Slot Platinum Plus Hot-plug Power Supply Specification Value Input requirements Rated input voltage 200 to 240 VAC Rated input frequency 50 Hz to 60 Hz Rated input current 8.0 A at 200 VAC 6.
Support and other resources Before you contact HP Be sure to have the following information available before you call HP: • Active Health System log (HP ProLiant Gen8 or later products) Download and have available an Active Health System log for 7 days before the failure was detected. For more information, see the HP iLO 4 User Guide or HP Intelligent Provisioning User Guide on the HP website (http://www.hp.com/go/ilo/docs).
providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: • Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service. • Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair.
Pour plus d'informations sur le programme CSR de HP, contactez votre Mainteneur Agrée local. Pour plus d'informations sur ce programme en Amérique du Nord, consultez le site Web HP (http://www.hp.com/go/selfrepair). Riparazione da parte del cliente Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti difettose, i prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente (CSR, Customer Self Repair).
HINWEIS: Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem HP Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet. CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert. Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen Aufpreis verfügbar.
sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio. Para obtener más información acerca del programa de Reparaciones del propio cliente de HP, póngase en contacto con su proveedor de servicios local. Si está interesado en el programa para Norteamérica, visite la página web de HP siguiente (http://www.hp.com/go/selfrepair).
Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto. OBSERVAÇÃO: Algumas peças da HP não são projetadas para o reparo feito pelo cliente. A fim de cumprir a garantia do cliente, a HP exige que um técnico autorizado substitua a peça.
Support and other resources 158
Support and other resources 159
Acronyms and abbreviations ABEND abnormal end ACU Array Configuration Utility AMP Advanced Memory Protection ASR Automatic Server Recovery CAS column address strobe CSA Canadian Standards Association CSR Customer Self Repair HP SUM HP Software Update Manager IEC International Electrotechnical Commission iLO Integrated Lights-Out IML Integrated Management Log JSON JavaScript Object Notation Acronyms and abbreviations 160
LFF large form factor NMI nonmaskable interrupt NVRAM nonvolatile memory PCIe Peripheral Component Interconnect Express POST Power-On Self Test RBSU ROM-Based Setup Utility RDIMM registered dual in-line memory module RDP Rapid Deployment Pack REST representational state transfer SAS serial attached SCSI SATA serial ATA SFF small form factor SIM Systems Insight Manager SPP HP Service Pack for ProLiant Acronyms and abbreviations 161
SSA HP Smart Storage Administrator TMRA recommended ambient operating temperature TPM Trusted Platform Module UDIMM unregistered dual in-line memory module UEFI Unified Extensible Firmware Interface UID unit identification UPS uninterruptible power system USB universal serial bus VCA Version Control Agent Acronyms and abbreviations 162
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Index A AC power supply 150, 151 access panel 25 Advanced ECC memory 47, 48 air baffle 30 Array Configuration Utility (ACU) 138 ASR (Automatic Server Recovery) 138 authorized reseller 152 Automatic Server Recovery (ASR) 138 B battery 143 before you contact HP 152 BIOS upgrade 129, 138 BSMI notice 145 buttons 7 C cable management arm 26 cables 115 cabling 115 Canadian notice 145 Care Pack 32, 140 Change Control 141 components 7 components, identification 7 configuration of system 129 connectors 7 contactin
H hard drive bays 7 hard drive cage 76, 81 hard drive LEDs 21 hard drives, determining status of 21 hardware options installation 35, 39 health driver 138 health LEDs 9 help resources 152 hot-plug fans 21, 26, 27 HP 12G SAS Expander Card 99 HP Flexible Smart Array Controller 106 HP Insight Diagnostics 133 HP Insight Remote Support software 132, 140 HP Service Pack for ProLiant 129, 133, 134 HP Smart Storage Battery 107 HP Smart Update Manager overview 129, 134 HP SmartMemory 45 HP technical support 140, 152
regulatory compliance notices 145 removing a hot-plug SAS hard drive 51 removing server from rack 25 removing the access panel 25 retaining the recovery key/password 114 ROM redundancy 139 ROMPaq utility 129, 138, 139 S safety considerations 34, 139, 145, 147 SAS and SATA device numbers 18 scripted installation 134 serial number 137 serial port 110 series number 145 server features and options 39 server setup 32, 139 Service Packs 134 shipping carton contents 35 space and airflow requirements 32 specificat
