User guide

Setup 27
Setup
Optional installation services
Delivered by experienced, certified engineers, HP Care Pack services help you keep your servers up and
running with support packages tailored specifically for HP ProLiant systems. HP Care Packs let you integrate
both hardware and software support into a single package. A number of service level options are available
to meet your needs.
HP Care Pack Services offer upgraded service levels to expand your standard product warranty with
easy-to-buy, easy-to-use support packages that help you make the most of your server investments. Some of
the Care Pack services are:
• Hardware support
o 6-Hour Call-to-Repair
o 4-Hour 24x7 Same Day
o 4-Hour Same Business Day
• Software support
o Microsoft®
o Linux
o HP ProLiant Essentials (HP SIM and RDP)
o VMware
• Integrated hardware and software support
o Critical Service
o Proactive 24
o Support Plus
o Support Plus 24
• Startup and implementation services for both hardware and software
For more information on HP Care Pack Services, see the HP website
(http://www.hp.com/services/carepack).
Optimum environment
When installing the server in a rack, select a location that meets the environmental standards described in
this section.
Space and airflow requirements
To allow for servicing and adequate airflow, observe the following space and airflow requirements when
deciding where to install a rack: