HP ProLiant DL388 G7 Server User Guide Abstract This document is for the person who installs, administers, and troubleshoots servers and storage systems. HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.
© Copyright 2010, 2011 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Microsoft, Windows, and Windows Server are U.S.
Contents Component identification ............................................................................................................... 7 Front panel components ............................................................................................................................. 7 Front panel LEDs and buttons ...................................................................................................................... 8 Systems Insight Display LEDs ..................................
Installing the operating system................................................................................................................... 37 Powering up and configuring the server ..................................................................................................... 37 Registering the server ............................................................................................................................... 38 Hardware options installation .................................
HP Insight Diagnostics survey functionality ........................................................................................ 79 Integrated Management Log ........................................................................................................... 79 Remote support and analysis tools ............................................................................................................. 80 HP Insight Remote Support software .........................................................
Electrostatic discharge ............................................................................................................... 109 Preventing electrostatic discharge ............................................................................................................ 109 Grounding methods to prevent electrostatic discharge ................................................................................ 109 Specifications ......................................................................
Component identification Front panel components • SFF model Item Description 1 Quick release levers (2) 2 Systems Insight Display 3 Hard drive bays 4 SATA optical drive bay 5 Video connector 6 USB connectors (2) • SFF model with optional hard drive cage Item Description 1 Quick release levers (2) 2 Systems Insight Display 3 Hard drive bays 4 Hard drive bays (optional) 5 Video connector Component identification 7
Item Description 6 USB connectors (2) • LFF model Item Description 1 Quick release levers (2) 2 Systems Insight Display 3 Hard drive bays 4 USB connectors (2) 5 Video connector Front panel LEDs and buttons Item Description Status 1 UID LED and button Blue = Activated Flashing blue = System being remotely managed Off = Deactivated Component identification 8
Item Description Status 2 System health LED Green = Normal Amber = System degraded. Red = System critical. To identify components in degraded or critical state, see "Systems Insight Display LEDs (on page 9)." 3 Power On/Standby button and system power LED Green = System on Amber = System in standby, but power is still applied Off = Power cord not attached or power supply failure Systems Insight Display LEDs The HP Systems Insight Display LEDs represent the system board layout.
Item Description Status 1 NIC link/activity LED Green = Network link Flashing green = Network link and activity Off = No link to network. If the power is off, view the rear panel RJ-45 LEDs for status ("Rear panel LEDs and buttons" on page 12) 2 Power cap To determine Power cap status, see "Systems Insight Display LED combinations (on page 10).
Systems Insight Display Health LED LED and color Power supply (amber) Red System power LED Status Amber • • • Power supply (amber) Amber Green • • • • Only one power supply is installed and that power supply is in standby. Power supply fault System board fault Redundant power supply is installed and only one power supply is functional. AC power cord is not plugged into redundant power supply.
10 Video connector 11 NIC 1 connector 12 NIC 2 connector 13 Mouse connector 14 Keyboard connector 15 Serial connector 16 iLO 3 connector 17 NIC 3 connector 18 NIC 4 connector Rear panel LEDs and buttons Item Description Status 1 Power supply LED Green = Normal Off = System is off or power supply has failed.
Secondary Primary (slot - form factor) PCIe2 riser (slot - form factor) slot description 4 - FL/FH 1 - FL/FH 5 - LP 6 - LP PCIe2 x16 riser slot description PCIe2/PCI-X riser slot description PCI-X 64 bit/133 MHz 2 - HL/FH PCIe2 x16 (8,4,1) PCIe2 x16 (16,8,4,1) PCIe2 x8 (4,1) — 3 - HL/FH PCIe2 x8 (4,1) PCIe2 x8 (4,1) — PCIe2 x16 (8,4,1) Notes: • "Primary" denotes the risers are installed in the primary riser connector.
System board components Item Description 1 Processor 2 DIMM slots 2 SAS power connector A 3 SAS power connector B 4 Front I/O connector 5 SATA optical drive connector 6 Internal USB connector 7 System battery 8 Power supply backplane connector 9 NMI jumper 10 System maintenance switch 11 Processor socket 2 12 Primary riser connector 13 SD card slot 14 TPM connector 15 Processor socket 1 (populated) 16 Processor 1 DIMM slots 17 Secondary riser connector Component identifi
Item Description 18 SAS connector A 19 SAS connector B 20 Cache module connector 21 Fan connector 1 22 Fan connector 2 23 Fan connector 3 24 Fan connector 4 25 Fan connector 5 26 Fan connector 6 System maintenance switch Position Default Function S1 Off Off = iLO 3 security is enabled. On = iLO 3 security is disabled. S2 Off Off = System configuration can be changed. On = System configuration is locked.
problem analysis, but the NMI feature preserves that information by performing a memory dump before a hard reset. To force the OS to invoke the NMI handler and generate a crash dump log, the administrator can do any of the following: • Short the NMI jumper pins • Press the NMI switch • Use the iLO Virtual NMI feature For additional information, see the whitepaper on the HP website (http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00797875/c00797875.pdf).
SAS and SATA device numbers • SFF device bay numbering • Optional SFF device bay numbering • LFF device bay numbering Component identification 17
SAS and SATA hard drive LEDs Item Description 1 Fault/UID LED (amber/blue) 2 Online LED (green) SAS and SATA hard drive LED combinations Online/activity LED (green) Fault/UID LED (amber/blue) Interpretation On, off, or flashing Alternating amber and The drive has failed, or a predictive failure alert has been blue received for this drive; it also has been selected by a management application.
Online/activity LED (green) Fault/UID LED (amber/blue) Interpretation Off Steadily amber A critical fault condition has been identified for this drive, and the controller has placed it offline. Replace the drive as soon as possible. Off Amber, flashing regularly (1 Hz) A predictive failure alert has been received for this drive. Replace the drive as soon as possible. Off Off The drive is offline, a spare, or not configured as part of an array.
FBWC module LEDs The FBWC module has two single-color LEDs (green and amber). The LEDs are duplicated on the reverse side of the cache module to facilitate status viewing. Green LED Amber LED Interpretation Off On A backup is in progress. Flashing (1 Hz) On A restore is in progress. Flashing (1 Hz) Off The capacitor pack is charging. On Off The capacitor pack has completed charging.
Battery pack LEDs Item ID Color Description 1 Green System Power LED. This LED glows steadily when the system is powered up and 12 V system power is available. This power supply is used to maintain the battery charge and provide supplementary power to the cache microcontroller. 2 Green Auxiliary Power LED. This LED glows steadily when 3.3V auxiliary voltage is detected.
LED3 pattern LED4 pattern Interpretation — One blink per second The battery pack is below the minimum charge level and is being charged. Features that require a battery (such as write cache, capacity expansion, stripe size migration, and RAID migration) are temporarily unavailable until charging is complete. The recharge process takes between 15 minutes and two hours, depending on the initial capacity of the battery.
For a single-processor configuration, four fans and two blanks are required in specific fan bays for redundancy. A fan failure or missing fan causes all fans to spin at high speed. A second fan failure or missing fan causes an orderly shutdown of the server. Installing more than the required number of fans in a single-processor configuration is not a supported configuration. For a dual-processor configuration, six fans are required for redundancy.
Operations Power up the server To power up the server, press the Power On/Standby button. Power down the server WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power cord to remove power from the server. The front panel Power On/Standby button does not completely shut off system power. Portions of the power supply and some internal circuitry remain active until AC power is removed.
3. After performing the installation or maintenance procedure, slide the server back into the rack, and then press the server firmly into the rack to secure it in place. WARNING: To reduce the risk of personal injury, be careful when pressing the server rail-release latches and sliding the server into the rack. The sliding rails could pinch your fingers.
1. Power down the server if performing a non-hot-plug installation or maintenance procedure ("Power down the server" on page 24). 2. Extend the server from the rack (on page 24). 3. Use the T-15 Torx screwdriver attached to the rear of the server to loosen the security screw on the hood latch. 4. Lift up on the hood latch handle, and then remove the access panel. Install the access panel 1. Place the access panel on top of the server with the hood latch open.
2. Open the cable management arm. Cable management arm with right-hand swing NOTE: To access some components, you may need to remove the cable management arm. To access the product rear panel components, open the cable management arm: 1. Power down the server (on page 24). 2. Swing open the cable management arm. 3. Remove the cables from the cable trough. 4. Remove the cable management arm.
Remove the full-length expansion board retainer CAUTION: To prevent damage to the server or expansion boards, power down the server and remove all AC power cords before removing or installing the PCI riser cage. 1. Power down the server (on page 24). 2. Extend the server from the rack (on page 24). 3. Remove the access panel (on page 25). 4. Remove the full-length expansion board.
Remove the PCI riser cage CAUTION: To prevent damage to the server or expansion boards, power down the server and remove all AC power cords before removing or installing the PCI riser cage. 1. Power down the server (on page 24). 2. Extend the server from the rack (on page 24). 3. Remove the access panel (on page 25). 4. Remove the full-length expansion board retainer (on page 28) if any full-length expansion boards are installed. 5. Remove the PCI riser cage. Install the PCI riser cage 1.
4. Install the PCI riser cage. 5. Install the access panel (on page 26). 6. Install the server into the rack ("Installing the server into the rack" on page 35). 7. Power up the server (on page 24). Install the full-length expansion board retainer 1. Power down the server (on page 24). 2. Extend the server from the rack (on page 24). 3. Remove the access panel (on page 25). 4. Install the PCI riser cage (on page 29). 5. Install the full-length expansion board retainer. 6.
7. Install the server into the rack ("Installing the server into the rack" on page 35). 8. Power up the server (on page 24). Remove the air baffle CAUTION: For proper cooling do not operate the server without the access panel, baffles, expansion slot covers, or blanks installed. If the server supports hot-plug components, minimize the amount of time the access panel is open. 1. Power down the server (on page 24). 2.
Setup Optional installation services Delivered by experienced, certified engineers, HP Care Pack services help you keep your servers up and running with support packages tailored specifically for HP ProLiant systems. HP Care Packs let you integrate both hardware and software support into a single package. A number of service level options are available to meet your needs.
Optimum environment When installing the server in a rack, select a location that meets the environmental standards described in this section. Space and airflow requirements To allow for servicing and adequate airflow, observe the following space and airflow requirements when deciding where to install a rack: • Leave a minimum clearance of 63.5 cm (25 in) in front of the rack. • Leave a minimum clearance of 76.2 cm (30 in) behind the rack. • Leave a minimum clearance of 121.
Temperature requirements To ensure continued safe and reliable equipment operation, install or position the system in a well-ventilated, climate-controlled environment. The maximum recommended ambient operating temperature (TMRA) for most server products is 35°C (95°F). The temperature in the room where the rack is located must not exceed 35°C (95°F).
Because of the high ground-leakage currents associated with multiple servers connected to the same power source, HP recommends the use of a PDU that is either permanently wired to the building’s branch circuit or includes a nondetachable cord that is wired to an industrial-style plug. NEMA locking-style plugs or those complying with IEC 60309 are considered suitable for this purpose. Using common power outlet strips for the server is not recommended.
CAUTION: Always plan the rack installation so that the heaviest item is on the bottom of the rack. Install the heaviest item first, and continue to populate the rack from the bottom to the top. 1. Install the server and cable management arm into the rack. For more information, see the installation instructions that ship with the 2U Quick Deploy Rail System. 2. Connect peripheral devices to the server.For connector identification information, see Rear panel components (on page 11) in this guide.
6. Connect the power cord to the AC power source. WARNING: To reduce the risk of electric shock or damage to the equipment: • Do not disable the power cord grounding plug. The grounding plug is an important safety feature. • Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times. • Unplug the power cord from the power supply to disconnect power to the equipment. • Do not route the power cord where it can be walked on or pinched by items placed against it.
To configure these utilities manually: • Press the F8 key when prompted during the array controller initialization to configure the array controller using ORCA. • Press the F9 key when prompted during the boot process to change the server settings using RBSU. The system is set up by default for the English language. For more information on the automatic configuration, refer to the HP ROM-Based Setup Utility User Guide located on the Documentation CD.
Hardware options installation Introduction If more than one option is being installed, read the installation instructions for all the hardware options and identify similar steps to streamline the installation process. WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, properly ground the server before beginning any installation procedure.
6. Open the heatsink retaining bracket, and then remove the processor blank. CAUTION: The pins on the processor socket are very fragile. Any damage to them may require replacing the system board. CAUTION: Failure to completely open the processor locking lever prevents the processor from seating during installation, leading to hardware damage. 7. Open the processor locking lever and the processor socket retaining bracket. Do not remove the processor socket cover.
8. If the processor has separated from the installation tool, carefully re-insert the processor in the tool. Handle the processor by the edges only, and do not touch the bottom of the processor, especially the contact area.
9. Align the processor installation tool with the socket, and then install the processor. THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. CAUTION: THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. To avoid damage to the system board: • Never install or remove a processor without using the processor installation tool. • Do not touch the processor socket contacts. • Do not tilt or slide the processor when lowering the processor into the socket.
10. Press the tabs on the processor installation tool to separate it from the processor, and then remove the tool. 11. Close the processor socket retaining bracket and the processor locking lever. The processor socket cover is automatically ejected. Remove the cover. CAUTION: Be sure to close the processor socket retaining bracket before closing the processor locking lever. The lever should close without resistance.
13. Install the heatsink.
14. Close the heatsink retaining bracket. 15. Remove the fan blanks in bays 5 and 6. For fan location and numbering information, see "Hot-plug fans (on page 22)" or the label attached to the access panel. 16. Install the fans into bays 5 and 6. 17. Install the air baffle. 18. If any full-length expansion boards are installed, complete the following steps: a. Install the PCI riser cage (on page 29). b. Install the full-length expansion board retainer (on page 30). 19.
Memory options IMPORTANT: This server does not support mixing RDIMMs and UDIMMs. Attempting to mix these two types causes the server to halt during BIOS initialization. The memory subsystem in this server can support RDIMMs or UDIMMs. Both types are referred to as DIMMs when the information applies to both types. When specified as RDIMM or UDIMM, the information applies to that type only. All memory installed in the server must be the same type.
Dual- and quad-rank DIMMs provide the greatest capacity with the existing memory technology. For example, if current DRAM technology supports 2-GB single-rank DIMMs, a dual-rank DIMM would be 4-GB, and a quad-rank DIMM would be 8-GB. DIMM identification To determine DIMM characteristics, use the label attached to the DIMM and the following illustration and table.
• Lockstep—provides enhanced protection over Advanced ECC mode while continuing to make all installed memory available to the operating system. The server can continue to function if a single- or mulit-bit memory failure within a single DRAM device occurs. • Online spare memory—provides protection against failing or degraded DIMMs.
Lockstep mode uses channel 1 and channel 2. Channel 3 is not populated. Because channel 3 cannot be populated when using Lockstep mode, the maximum memory capacity is lower than Advanced ECC mode. Memory performance with Advanced ECC is also slightly higher. Online Spare memory configuration Online spare memory provides protection against degraded DIMMs by reducing the likelihood of uncorrected memory errors. This protection is available without any operating system support.
• Observe the general DIMM slot population guidelines (on page 49). • DIMMs may be installed individually. Single-processor Advanced ECC population order For Advanced ECC mode configurations with a single processor, populate the DIMM slots in the following order: • RDIMM: Sequentially in alphabetical order (A through I) • UDIMM: A through F, sequentially in alphabetical order. Do not populate DIMM slots G through I.
Multi-processor Lockstep population order For Lockstep memory mode configurations with multiple processors, populate the DIMM slots for each processor in the following order: • • RDIMM o First: A and B o Next: D and E o Last: G and H o Do not populate slots C, F, or I. UDIMM o First: A and B o Last: D and E o Do not populate slots C, F, G, H, or I. After installing the DIMMs, use RBSU to configure the system for Lockstep memory support ("Configuring lockstep memory" on page 75).
Multi-processor Online Spare population order For Online Spare mode configurations with a multiple processors, populate the DIMM slots for each processor in the following order: • • RDIMM o First: A, B, and C o Next: D, E, and F o Last: G, H, and I UDIMM o First: A, B, and C o Last: D, E, and F o Do not populate slots G, H, and I. After installing the DIMMs, use RBSU to configure the system for online spare memory support ("Configuring online spare memory" on page 74).
Multi-processor Mirrored Memory population order For Mirrored Memory mode configurations with multiple processors, populate the DIMM slots for each processor in the following order: • • RDIMM o First: A and B o Next: D and E o Last: G and H o Do not populate slots C, F, or I. UDIMM o First: A and B o Last: D and E o Do not populate slots C, F, G, H, or I. After installing the DIMMs, use RBSU to configure the system for mirrored memory support ("Configuring mirrored memory" on page 74).
9. If removed, install the BBWC battery pack or the FBWC capacitor pack. 10. Install the access panel (on page 26). If you are installing DIMMs in online spare, mirrored, or lock-step configuration, configure this mode in RBSU ("HP ROM-Based Setup Utility" on page 72). For more information about LEDs and troubleshooting failed DIMMs, see "Systems Insight Display LED combinations (on page 10).
3. Install the hard drive. 4. Determine the status of the hard drive from the hot-plug SAS hard drive LED combinations ("SAS and SATA hard drive LED combinations" on page 18). Removing a hot-plug SAS hard drive CAUTION: For proper cooling do not operate the server without the access panel, baffles, expansion slot covers, or blanks installed. If the server supports hot-plug components, minimize the amount of time the access panel is open. 1.
CAUTION: In systems that use external data storage, be sure that the server is the first unit to be powered down and the last to be powered back up. Taking this precaution ensures that the system does not erroneously mark the drives as failed when the server is powered up. 4. Extend the server from the rack (on page 24). 5. Remove the access panel (on page 25). 6. Remove the full-length expansion board retainer (on page 28) if any full-length expansion boards are installed. 7.
10. Attach the capacitor pack to the air baffle. 11. Install the PCI riser cage (on page 29). 12. Install the full-length expansion board retainer (on page 30) if any full-length expansion boards are installed. 13. Install the access panel (on page 26). 14. Install the server into the rack ("Installing the server into the rack" on page 35). 15. Power up the server (on page 24). Optical drive option 1. Power down the server (on page 24). 2. Extend the server from the rack (on page 24). 3.
4. Remove the existing media drive option or blank. 5. Slide the optical drive into the drive bay. 6. Connect the power and data cable to the system board. The air baffle is not shown for clarity.
7. Connect the power and data cable to the optical drive. 8. Install the access panel (on page 26). 9. Power up the server (on page 24). Redundant hot-plug power supply option CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. 1. Access the product rear panel (on page 26). 2. Remove the power supply blank.
3. Install the power supply in the power supply bay. 4. Connect the power cord to the power supply. 5. Route the power cord through the power cord anchor or cable management arm. 6. Reposition the cable management arm into the operating position. 7. Connect the power cord to the power source. 8. Be sure that the power supply LED is green ("Rear panel LEDs and buttons" on page 12). 9. Verify that the corresponding power supply LED on the SID is green.
o To remove slot cover 1 or 4, push in on the retainer to release it, and then slide out the cover. o To remove slot covers 2 and 3, lift up on the latch, remove the latch, and then remove the cover.
o To remove slot covers 5 and 6, push down on the latch, rotate the latch down, and then remove the cover. Installing a half-length expansion board 1. Power down the server (on page 24). 2. Extend the server from the rack (on page 24). 3. Remove the access panel (on page 25). 4. Remove the full-length expansion board retainer (on page 28) if any full-length expansion boards are installed. 5. Remove the PCI riser cage (on page 29). 6.
7. Connect any required internal or external cables to the expansion board. See the documentation that ships with the expansion board. 8. Install the PCI riser cage (on page 29). 9. Install the full-length expansion board retainer (on page 30). 10. Install the access panel (on page 26). PCI riser board option CAUTION: For proper cooling do not operate the server without the access panel, baffles, expansion slot covers, or blanks installed.
Hard drive cage option Installation of a SAS expander card or an additional SAS controller option is required to support the hard drive cage option. 1. Power down the server (on page 24). 2. Extend the server from the rack (on page 24). 3. Remove the access panel (on page 25). 4. Disconnect and remove the optical drive cables ("Optical drive cabling" on page 69), if installed. 5. Using a T-15 Torx screwdriver, remove the two optical drive retaining screws, and then remove the optical drive cage.
8. Install the hard drives ("Hot-plug SAS hard drive options" on page 54). 9. Install the hard drive blanks. 10. Remove the full-length expansion board retainer (on page 28) if any full-length expansion boards are installed. 11. Remove the PCI riser cage (on page 29). 12. Install the optional SAS controller. For installation instructions, see the documentation that ships with the SAS controller option. 13. Remove the air baffle (on page 31). 14.
Enabling the TPM requires accessing the ROM-Based Setup Utility (RBSU) ("HP ROM-Based Setup Utility" on page 72). For more information about RBSU, see the HP website (http://www.hp.com/support/smartstart/documentation). TPM installation requires the use of drive encryption technology, such as the Microsoft® Windows® BitLocker™ Drive Encryption feature. For more information on BitLocker™, see the Microsoft website (http://www.microsoft.com). CAUTION: Always observe the guidelines in this document.
CAUTION: Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet. Upon locating a broken or disfigured rivet on an installed TPM, administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data. 8. Install the TPM board. Press down on the connector to seat the board. 9. Install the TPM security rivet by pressing the rivet firmly into the system board. 10. 11. Install the air baffle. 12.
Retaining the recovery key/password The recovery key/password is generated during BitLocker™ setup, and can be saved and printed after BitLocker™ is enabled. When using BitLocker™, always retain the recovery key/password. The recovery key/password is required to enter Recovery Mode after BitLocker™ detects a possible compromise of system integrity.
Cabling SAS hard drive cabling Optical drive cabling Cabling 69
BBWC battery cabling FBWC battery cabling Cabling 70
Configuration and utilities Configuration tools SmartStart software SmartStart is a collection of software that optimizes single-server setup, providing a simple and consistent way to deploy server configuration. SmartStart has been tested on many ProLiant server products, resulting in proven, reliable configurations.
refer to the SmartStart Scripting Toolkit User Guide on the HP website (http://h18004.www1.hp.com/products/servers/management/toolkit/documentation.html).
NOTE: If the boot drive is not empty or has been written to in the past, ORCA does not automatically configure the array. You must run ORCA to configure the array settings. Drives installed Drives used RAID level 1 1 RAID 0 2 2 RAID 1 3, 4, 5, or 6 3, 4, 5, or 6 RAID 5 More than 6 0 None To change any ORCA default settings and override the auto-configuration process, press the F8 key when prompted.
uncorrectable memory error occurs, the system automatically retrieves the good data from the mirrored copy. The system continues to operate normally without any user intervention. If the system supports hot-plug memory, the failed memory can be replaced while the system continues to operate. • RAID Memory Mode—Provides protection levels similar to Mirrored Memory Mode, and it requires less memory allocation than full redundancy. Configuring Advanced ECC memory To configure Advanced ECC memory: 1.
For more information on mirrored memory, see the white paper on the HP website (http://h18000.www1.hp.com/products/servers/technology/memoryprotection.html). Configuring lockstep memory To configure Lockstep memory: 1. Install the required DIMMs ("Installing a DIMM" on page 53). 2. Access RBSU by pressing the F9 key during power-up when the prompt is displayed. 3. Select System Options. 4. Select Advanced Memory Protection. 5. Select Lockstep with Advanced ECC Support. 6. Press the Enter key.
• Reconfiguring one or more logical drives • Viewing the current logical drive configuration • Deleting a logical drive configuration • Setting the controller to be the boot controller If you do not use the utility, ORCA will default to the standard configuration. For more information regarding array controller configuration, refer to the controller user guide.
ASR increases server availability by restarting the server within a specified time after a system hang or shutdown. At the same time, the HP SIM console notifies you by sending a message to a designated pager number that ASR has restarted the system. You can disable ASR from the HP SIM console or through RBSU. ROMPaq utility The ROMPaq utility enables you to upgrade the system firmware (BIOS). To upgrade the firmware, insert a ROMPaq USB Key into an available USB port and boot the system.
CAUTION: Perform a backup before running the System Erase Utility. The utility sets the system to its original factory state, deletes the current hardware configuration information, including array setup and disk partitioning, and erases all connected hard drives completely. Refer to the instructions for using this utility. Run the Erase Utility if you must erase the system for the following reasons: • You want to install a new operating system on a server with an existing operating system.
Internal USB functionality An internal USB connector is available for use with security key devices and USB drive keys. This solution provides for use of a permanent USB key installed in the internal connector, avoiding issues of clearance on the front of the rack and physical access to secure data. For additional security, external USB functionality can be disabled through RBSU. Disabling external USB support in RBSU disables the USB connectors on the local I/O cable.
You can view recorded events in the IML in several ways, including the following: • From within HP SIM • From within Survey Utility • From within operating system-specific IML viewers o For NetWare: IML Viewer o For Windows®: IML Viewer o For Linux: IML Viewer Application • From within the iLO 3 user interface • From within HP Insight Diagnostics (on page 79) For more information, see the Management CD in the HP Insight Foundation suite for ProLiant.
IMPORTANT: Always perform a backup before installing or updating device drivers. The server includes new hardware that may not have driver support on all OS installation media. If you are installing a SmartStart-supported OS, use the SmartStart software (on page 71) and its Assisted Path feature to install the OS and latest driver support. If you are installing drivers from the SmartStart CD, be sure that you are using the latest SmartStart version that your server supports.
Firmware The Smart Update Firmware DVD is an organized firmware collection for ProLiant servers and options powered by HP Smart Update Manager (on page 82).
Care Pack HP Care Pack Services offer upgraded service levels to extend and expand bundled services with easy-to-buy, easy-to-use support packages that help you make the most of your server investments. For more information, see the HP website (http://www.hp.com/services/carepack).
Troubleshooting Troubleshooting resources The HP ProLiant Servers Troubleshooting Guide provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification, error message interpretation, issue resolution, and software maintenance on ProLiant servers and server blades. This guide includes problem-specific flowcharts to help you navigate complex troubleshooting processes. To view the guide, select a language: • English (http://www.hp.
Important safety information Before servicing this product, read the Important Safety Information document provided with the server. Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions. This symbol indicates the presence of hazardous energy circuits or electric shock hazards. Refer all servicing to qualified personnel. WARNING: To reduce the risk of injury from electric shock hazards, do not open this enclosure.
WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that: • • • • • The leveling feet are extended to the floor. The full weight of the rack rests on the leveling feet. The stabilizing feet are attached to the rack if it is a single-rack installation. The racks are coupled together in multiple-rack installations. Only one component is extended at a time. A rack may become unstable if more than one component is extended for any reason.
o HP recommends you have access to the server documentation for server-specific information. o HP recommends you have access to the SmartStart CD for value-added software and drivers required during the troubleshooting process. Download the current version of SmartStart from the HP website (http://www.hp.com/servers/smartstart).
Always use the recommended minimum configuration above before removing any processors. If you are unable to isolate the issue with the configuration above, you will then remove all all but one of the additional processors. CAUTION: Before removing or replacing any processors, be sure to follow the guidelines provided in "Performing processor procedures in the troubleshooting process (on page 87).
do not provide a troubleshooting solution, follow the diagnostic steps in "General diagnosis flowchart (on page 90)." The General diagnosis flowchart is a generic troubleshooting process to be used when the problem is not server-specific or is not easily categorized into the other flowcharts.
General diagnosis flowchart The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the problem, or if the other flowcharts do not fix the problem, use the following flowchart.
Item See 4 The most recent version of a particular server blade or option firmware is available on the HP Support website (http://www.hp.com/support). 5 "General memory problems are occurring" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see "Troubleshooting resources (on page 84)" 6 • • 7 • • • Maintenance and service guides for p-Class server blades, located on the Documentation CD or the HP website (http://www.hp.
Server blade power-on problems flowchart Symptoms: • The server does not power on. • The system power LED is off or amber.
• The health LED is red or amber. NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation.
POST problems flowchart Symptoms: • Server does not complete POST NOTE: The server has completed POST when the system attempts to access the boot device.
Item See 1 Server blade power-on problems flowchart (on page 92) 2 "POST error messages and beep codes (on page 100)" 3 "Video problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see "Troubleshooting resources (on page 84)" 4 "General memory problems are occurring" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see "Troubleshooting resources (on page 84)" 5 "Breaking the server down to the minimum hardware configuratio
OS boot problems flowchart There are two ways to use SmartStart when diagnosing OS boot problems on a server blade: • Use iLO to remotely attach virtual devices to mount the SmartStart CD onto the server blade. • Use a local I/O cable and drive to connect to the server blade, and then restart the server blade.
Possible causes: • Corrupted OS • Hard drive subsystem problem • Incorrect boot order setting in RBSU Item See 1 HP ROM-Based Setup Utility User Guide (http://www.hp.
* See the server blade OS boot problems flowchart (on page 96) Server fault indications flowchart Symptoms: • Server boots, but a fault event is reported by Insight Management Agents • Server boots, but the internal health LED, external health LED, or component health LED is red or amber Troubleshooting 98
NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation.
POST error messages and beep codes For a complete listing of error messages, refer to the "POST error messages" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support).
WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary information in the server documentation before removing, replacing, reseating, or modifying system components.
Battery replacement If the server no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not properly handled. To reduce the risk of personal injury: • • • • Do not attempt to recharge the battery.
Regulatory compliance notices Regulatory compliance identification numbers For the purpose of regulatory compliance certifications and identification, this product has been assigned a unique regulatory model number. The regulatory model number can be found on the product nameplate label, along with all required approval markings and information. When requesting compliance information for this product, always refer to this regulatory model number.
radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver.
This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada. Class B equipment This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.
This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment.
Class B equipment Chinese notice Class A equipment Laser compliance This product may be provided with an optical storage device (that is, CD or DVD drive) and/or fiber optic transceiver. Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60825-1. The product does not emit hazardous laser radiation. Each laser product complies with 21 CFR 1040.10 and 1040.11 except for deviations pursuant to Laser Notice No.
For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider. Taiwan battery recycling notice The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales, giveaway or promotion. Contact a qualified Taiwanese recycler for proper battery disposal.
Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device. To prevent electrostatic damage: • Avoid hand contact by transporting and storing products in static-safe containers.
Specifications Environmental specifications Specification Value Temperature range* Operating 10°C to 35°C (50°F to 95°F) Shipping -30°C to 50°C (-22°F to 122°F) Storage -30°C to 60°C (-22°F to 140°F) Maximum wet bulb temperature 28°C (82.4°F) Relative humidity (noncondensing)** Operating 10% to 90% Non-operating 5% to 95% * All temperature ratings shown are for sea level. An altitude derating of 1°C per 300 m (1.8°F per 1,000 ft) to 3048 m (10,000 ft) is applicable. No direct sunlight allowed.
Rated input current 10 A at 100 VAC 4.
Rated steady-state power 460 W at 100V to 120V AC input 460 W at 200V to 240V AC input Maximum peak power 460 W at 100V to 120V AC input 460 W at 200V to 240V AC input Specifications 112
Technical support Before you contact HP Be sure to have the following information available before you call HP: • Technical support registration number (if applicable) • Product serial number • Product model name and number • Product identification number • Applicable error messages • Add-on boards or hardware • Third-party hardware or software • Operating system type and revision level HP contact information For the name of the nearest HP authorized reseller: • See the Contact HP worldwi
• Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product. NOTE: Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty, HP requires that an authorized service provider replace the part.
Riparazione da parte del cliente Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti difettose, i prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica HP (o un centro di servizi o di assistenza HP) identifica il guasto come riparabile mediante un ricambio CSR, HP lo spedirà direttamente al cliente per la sostituzione.
CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert. Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen Aufpreis verfügbar. Wenn Sie Hilfe benötigen, können Sie das HP technische Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien, die mit einem CSR-Ersatzteil geliefert werden, können Sie entnehmen, ob das defekte Teil an HP zurückgeschickt werden muss.
Para obtener más información acerca del programa de Reparaciones del propio cliente de HP, póngase en contacto con su proveedor de servicios local. Si está interesado en el programa para Norteamérica, visite la página web de HP siguiente (http://www.hp.com/go/selfrepair). Customer Self Repair Veel onderdelen in HP producten zijn door de klant zelf te repareren, waardoor de reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is.
Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto. OBSERVAÇÃO: Algumas peças da HP não são projetadas para o reparo feito pelo cliente. A fim de cumprir a garantia do cliente, a HP exige que um técnico autorizado substitua a peça.
Technical support 119
Technical support 120
Acronyms and abbreviations ABEND abnormal end ACU Array Configuration Utility AMP Advanced Memory Protection ASR Automatic Server Recovery BBWC battery-backed write cache CSA Canadian Standards Association CSR Customer Self Repair DDR double data rate IEC International Electrotechnical Commission iLO Integrated Lights-Out IML Integrated Management Log ISEE Instant Support Enterprise Edition Acronyms and abbreviations 121
NMI non-maskable interrupt NVRAM non-volatile memory ORCA Option ROM Configuration for Arrays PCIe peripheral component interconnect express PCI-X peripheral component interconnect extended POST Power-On Self Test PSP ProLiant Support Pack RBSU ROM-Based Setup Utility RDIMM Registered Dual In-line Memory Module RDP Rapid Deployment Pack SAS serial attached SCSI SATA serial ATA SFF small form-factor SIM Systems Insight Manager Acronyms and abbreviations 122
TMRA recommended ambient operating temperature TPM trusted platform module UDIMM Unregistered Dual In-Line Memory Module UID unit identification UPS uninterruptible power system USB universal serial bus VCA Version Control Agent Acronyms and abbreviations 123
Index A access panel 25, 26 Advanced ECC memory 48, 49, air baffle 31 Array Configuration Utility (ACU) ASR (Automatic Server Recovery) authorized reseller 113 auto-configuration process 72 Automatic Server Recovery (ASR) D 73, 74 75 76 76 B battery 15, 102, 107 battery cabling for BBWC 70 battery pack LEDs 21 battery-backed write cache (BBWC) 21 BIOS Serial Console 73 BIOS upgrade 77 blue screen event 15 boot options 73 BSMI notice 106 buttons 7 C cable management arm 26, 27, 35 cables 69, 88, 104 cabl
G L general diagnosis flowchart 90 grounding methods 109 grounding requirements 34 laser devices 107 LEDs 7, 10, 18 LEDs, battery pack 21 LEDs, hard drive 18 LEDs, SAS hard drive 18 LEDs, troubleshooting 19, 84 lockstep memory 48, 50, 75 loose connections 88 H hard drive bays 7 hard drive cage 64 hard drive LEDs 18 hard drives 18 hard drives, determining status of 18 hardware options installation 35, 39 health driver 76 health LEDs 8, 15, 88 help resources 113 hot-plug fans 22, 26 hot-plug SAS hard driv
power LEDs, system 21 Power On/Standby button 24, 37 power requirements 34 power supply 59 power supply LEDs 12 power supply specifications 110 powering down 24 powering up 24, 72 pre-diagnostic steps 84 preparation procedures 24, 86 problem diagnosis 84 processor tool 39 processors 87 ProLiant Support Pack (PSP) 81 PSPs, overview 81 R rack installation 32, 35 rack mounting hardware 35 rack resources 32 rack warnings 35 RBSU (ROM-Based Setup Utility) 72, 73 RDIMM configuration 48 rear panel buttons 12 rear
video connector 7 W warnings 35, 85 website, HP 113 Index 127
