HP ProLiant DL380 Generation 4 Server User Guide March 2006 (5th Edition) Part Number 395214-005
© Copyright 2004 - 2006 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Microsoft, Windows, and Windows NT are U.S.
Contents Component identification ............................................................................................................... 7 Front panel components ............................................................................................................................. 8 Front panel LEDs and buttons ...................................................................................................................... 9 Rear panel components..........................................
Installing the server into the rack................................................................................................................ 34 Installing the operating system................................................................................................................... 37 Powering up and configuring the server ..................................................................................................... 37 Registering the server.............................................
PCI duplex SCSI cabling................................................................................................................. 71 Mixed duplex SCSI cabling ............................................................................................................ 71 Installing the SCSI terminator board ................................................................................................. 73 Removing the SCSI terminator board..............................................................
Service notifications................................................................................................................................. 92 Loose connections ................................................................................................................................... 92 Diagnostic steps ...................................................................................................................................... 93 Start diagnosis flowchart ........................
Component identification In this section Front panel components ............................................................................................................................ 8 Front panel LEDs and buttons ..................................................................................................................... 9 Rear panel components...........................................................................................................................
Front panel components Item SCSI model (top) SAS model (bottom) 1 Hard drive bays Hard drive bays 2 USB port USB port 3 Bay for tape drive or hard drive with tape drive blank — 4 Diskette drive bay Diskette drive bay 5 DVD/CD-ROM drive DVD/CD-ROM drive Component identification 8
Front panel LEDs and buttons Item Description Status 1 Internal health LED Green = Normal Amber = System degraded. Refer to system board LEDs to identify component in degraded state. Red = System critical. Refer to system board LEDs to identify component in critical state.
Rear panel components Item Description Color 1 • Hot-plug or non-hot-plug PCI-X expansion slot 3, 64 bit/100 MHz, bus B N/A • PCI Express x4 slot 2, bus B* • Hot-plug or non-hot-plug PCI-X expansion slot 2, 64 bit/100 MHz, bus B • PCI Express x4 slot 1, bus A* 2 N/A 3 Non-hot-plug PCI-X expansion slot 1, 64 bit/133 MHz, bus A N/A 4 Serial connector Teal 5 iLO connector N/A 6 Mouse connector Green 7 Power cord connector N/A 8 Keyboard connector Purple 9 NIC 1 connector N/A
Rear panel LEDs and buttons Item Description LED Color Status 1 PCI Hot Plug fault LED (slot 3)* Amber On = Expansion board failed Off = Normal 2 PCI Hot Plug power LED (slot 3)* Green On = Power is applied to the slot Flashing = Power is cycling Off = Power is not applied to the slot 3 PCI Hot Plug fault LED (slot 2)* Amber On = Expansion board failed Off = Normal 4 PCI Hot Plug power LED (slot 2)* Green On = Power is applied to the slot Flashing = Power is cycling Off = Power is not appli
System board components Item Description Item Description 1 Smart Array 6i Cache Module Option* 12 Diskette drive system connector 2 Chassis ID switch 13 DIMM slots (1-6) 3 System maintenance switch 14 Power supply signal connector 4 PPM slot 2 15 Fan 6 connector 5 PCI riser cage connector 16 System power connector 6 SCSI connector (port 2)* 17 PPM slot 1 7 Fan 3 connector 18 Processor socket 1 8 DVD/CD-ROM drive system connector 19 Processor socket 2 9 Fan 4 connector
Position Default Function S5 Off Off = No function On = Clears power-on password and administrator password. S6 Off Off = No function On = Clear NVRAM. When the system maintenance switch position 6 is set to the On position, the system is prepared to erase all system configuration settings from both CMOS and NVRAM. CAUTION: Clearing CMOS and/or NVRAM deletes configuration information. Be sure to properly configure the server or data loss could occur.
Item Description 1 DIMM slot 1A 2 DIMM slot 2A 3 DIMM slot 3B 4 DIMM slot 4B 5 DIMM slot 5C 6 DIMM slot 6C SCSI backplane components Item Description 1 Power button/LED connector 2 SCSI connector (port 2) 3 DVD/CD-ROM drive connector 4 SCSI connector (port 1) 5 Diskette drive connector 6 Power connector 7 USB connector 8 Diskette drive system connector 9 SCSI connector (used with a jumper cable in simplex mode or terminator board in duplex mode) 10 DVD/CD-ROM drive system
SAS backplane components Item Description 1 Power button/ LED connector 2 DVD/CD-ROM drive connector 3 DVD/CD-ROM drive system connector 4 SAS connector 5 Diskette drive system connector 6 Diskette drive connector 7 SAS connector 8 Power connector 9 USB connector System board LEDs Component identification 15
Item LED description Status 1 PPM 2 failure Amber = PPM failed Off = Normal 2 Overtemperature Amber = Cautionary or critical temperature level detected Off = Temperature OK 3 Riser interlock Amber = PCI riser cage not seated Off = PCI riser cage is seated 4 Fan failure LED Off = Fan is not powered Green = Normal Amber = Failure 5 DIMM 6C failure Amber = Memory failed* Off = Normal 6 DIMM 5C failure Amber = Memory failed* Off = Normal 7 DIMM 4B failure Amber = Memory failed* Off = Norm
The front panel health LEDs indicate only the current hardware status. In some situations, HP SIM may report server status differently than the health LEDs because the software tracks more system attributes. System LED and color Internal health LED color Status Processor failure, socket X (Amber) Red One or more of the following conditions may exist: • Processor in socket X has failed. • Processor X is not installed in the socket. • Processor X is unsupported.
SCSI backplane LEDs Item LED description 1 SCSI configuration Status On = Simplex Off = Duplex 2 SCSI configuration error On = SCSI cabling or terminator configuration is incorrect Off = SCSI cabling or terminator configuration is correct Hot-plug SCSI hard drive LEDs Component identification 18
Item LED description Status 1 Activity status On = Drive activity Flashing = High activity on the drive or drive is being configured as part of an array. Off = No drive activity 2 On = Drive is part of an array and is currently working. Online status Flashing = Drive is actively online. Off = Drive is offline.
Activity LED (1) Online LED Fault LED (2) (3) Interpretation Off Off One or more of the following conditions may exist: Off • The drive is not configured as part of an array • The drive is configured as part of an array, but it is a replacement drive that is not being accessed or being rebuilt yet • The drive is configured as an online spare If the drive is connected to an array controller, you may replace the drive online.
Online/activity LED Fault/UID LED (green) (amber/blue) Interpretation Flashing regularly (1 Hz) Do not remove the drive. Removing a drive may terminate the current operation and cause data loss. Amber, flashing regularly (1 Hz) The drive is part of an array that is undergoing capacity expansion or stripe migration, but a predictive failure alert has been received for this drive. To minimize the risk of data loss, do not replace the drive until the expansion or migration is complete.
PCI riser cage LED CAUTION: To prevent damage to the server or expansion boards, power down the server and remove all AC power cords before removing or installing the PCI riser cage. Status On = AC power connected Off = AC power disconnected Remote management connector The 30-pin remote management connector, located on the PCI riser cage, is used to cable the Remote Insight Lights-Out Edition II option.
Internal PCI Hot Plug LEDs and button NOTE: Hot-plug LEDs are available only with the optional hot-plug PCI riser cage. Item Description Status 1 Fault LED (Amber) On = Expansion board failed. Off = Normal 2 Power LED (Green) On = Power is applied to the slot. Flashing = Power is cycling. Off = Power is not applied to the slot.
Item Description Configuration 2 Fan 2 Primary 3 Fan 3 Redundant 4 Fan 4 Primary 5 Fan 5 Primary 6 Fan 6 Primary 7 Fan 7 Primary 8 Fan 8 Redundant Hot-plug fan LED Status Green = Operating normally Amber = Failed Off = No power Component identification 24
Power converter module LED Status Amber = Failed Off = Operating normally Battery-backed write cache LEDs NOTE: This feature applies only to SCSI models. Item LED color 1 Amber 2 Green For LED status information, refer to "Battery-backed write cache LED statuses (on page 26).
Battery-backed write cache LED statuses NOTE: This feature applies only to SCSI models. Server status LED status Battery module status Server is on and has normal run time Green = On Fast charging Green = Flashing The microcontroller is waiting for communication from the host controller. Green = Off The battery is fully charged. Amber = On A short exists in the connection of one or more of the three button cells within the battery module.
Operations In this section Power up the server ................................................................................................................................ 27 Power down the server............................................................................................................................ 27 Extend the server from the rack ................................................................................................................ 28 Removing the access panel...........
4. Press the Power On/Standby button to place the server in standby mode (2). When the server activates standby power mode, the system power LED changes to amber. 5. If the server is installed in a rack, locate the server by identifying the illuminated rear UID LED button. 6. Disconnect the power cords. The system is now without power. Extend the server from the rack 1. Pull down the quick release levers on each side of the server to release the server from the rack. 2.
3. After performing the installation or maintenance procedure, slide the server back into the rack: a. Press the server rail-release latches and slide the server fully into rack. b. Press the server firmly into the rack to secure it in place. Removing the access panel WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: Do not operate the server for long periods with the access panel open or removed.
Access the product rear panel Cable management arm with left-hand swing To access the server rear panel, open the cable management arm. Cable management arm with right-hand swing NOTE: To access some components, you may need to remove the cable management arm. To access the product rear panel components, open the cable management arm: 1. Power down the server (on page 27). 2. Swing open the cable management arm. 3. Remove the cables from the cable trough. 4. Remove the cable management arm.
Setup In this section Optional installation services ................................................................................................................... 31 Rack planning resources ......................................................................................................................... 32 Optimum environment............................................................................................................................. 32 Rack warnings .............................
Rack planning resources The rack resource kit ships with all HP branded or Compaq branded 9000, 10000, and H9 series racks. For more information on the content of each resource, refer to the rack resource kit documentation. If you intend to deploy and configure multiple servers in a single rack, refer to the white paper on highdensity deployment at the HP website (http://www.hp.com/products/servers/platforms).
Temperature requirements To ensure continued safe and reliable equipment operation, install or position the system in a wellventilated, climate-controlled environment. The maximum recommended ambient operating temperature (TMRA) for most server products is 35°C (95°F). The temperature in the room where the rack is located must not exceed 35°C (95°F).
Rack warnings WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that: • The leveling jacks are extended to the floor. • The full weight of the rack rests on the leveling jacks. • The stabilizing feet are attached to the rack if it is a single-rack installation. • The racks are coupled together in multiple-rack installations. • Only one component is extended at a time. A rack may become unstable if more than one component is extended for any reason.
WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do not plug telephone or telecommunications connectors into RJ-45 connectors. IMPORTANT: If the RILOE II board is installed in the server, be sure that you attach the video cable to the video connector on the rear of the RILOE II board. The standard video connector on the server rear panel is not used when the RILOE II board is installed. For more information, refer to the HP Remote Insight Lights-Out Edition II User Guide.
4. If you chose not to install the cable management arm, install the power cord anchor to the server. NOTE: Peripheral device cables are removed for clarity. NOTE: If using the power cord anchor, be sure to leave enough slack in the power cord so that the redundant power supply can be removed without disconnecting the power cord from the primary power supply. 5. Secure cables to the cable management arm.
• Do not disable the power cord grounding plug. The grounding plug is an important safety feature. Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times. Unplug the power cord from the power supply to disconnect power to the equipment. Do not route the power cord where it can be walked on or pinched by items placed against it. Pay particular attention to the plug, electrical outlet, and the point where the cord extends from the server.
Hardware options installation In this section Introduction ........................................................................................................................................... 38 Processor option..................................................................................................................................... 38 Memory options .....................................................................................................................................
IMPORTANT: Always install a PPM when you install a processor. The system fails to boot if the corresponding PPM is missing. To install a processor: 1. Power down the server (on page 27). 2. Extend the server from the rack, if applicable ("Extend the server from the rack" on page 28). 3. Remove the access panel ("Removing the access panel" on page 29). 4. Remove the processor air baffle, if applicable. 5. If an optional redundant fan is located next to the processor, remove the fan. 6.
CAUTION: To prevent possible server malfunction or damage to the equipment, be sure to completely close the processor locking lever. 9. Close the processor retaining bracket. 10. Open the latches on the corresponding PPM slot.
11. Install the PPM. NOTE: The appearance of compatible PPMs may vary. NOTE: The PPM is keyed and the key must be aligned when installed. 12. Install the fan ("Installing redundant hot-plug fans" on page 52). 13. Install the access panel ("Installing the access panel" on page 29). Memory options You can expand server memory by installing PC2-3200 Registered DDR-2 SDRAM DIMMs. The server supports up to six DIMMs. PC2-3200 DIMMs can either be single-rank or dual-rank.
The server only supports Advanced ECC with dual-rank DIMMs installed. Online Spare is not supported by dual-rank DIMMs. Early DL380G4 ROMs do not support dual-rank DIMMs. Be sure you upgrade your ROM before installing dual-rank DIMMs. • Standard memory configuration for maximum performance with up to 8 GB of active memory (four 2-GB dual-rank memory DIMMs) For more information on single-rank and dual-rank DIMM configurations, see "DIMM Configuration Requirements (on page 42).
correctable errors threshold as defined by the Pre-Failure Warranty, the system copies the memory contents of the failing bank to the spare bank. The system then deactivates the failing bank and automatically switches over to the spare bank. For online spare memory support, you must observe the following guidelines: • Dual-rank DIMMs can not be installed in any DIMM socket with online spare memory enabled. • The ROM must be up to date.
• The SCSI ID for each hot-plug hard drive is set automatically to the next sequential ID number in a series beginning with ID0. • If only one SCSI hard drive is used, install it in the bay with the lowest number. • Hot-plug hard drives must be either Wide Ultra2, Ultra3, or Ultra320 SCSI types. Mixing these types with other drive standards degrades the overall performance of the drive subsystem.
NOTE: The server ships standard with five hard drive blanks. Installing a hot-plug SCSI hard drive 1. Remove the existing hard drive blank or hard drive from the drive bay ("Removing a hot-plug SCSI hard drive" on page 45). 2. Install the hard drive. 3. Determine the status of the hard drive from the hot-plug hard drive LEDs ("Hot-plug SCSI hard drive LEDs" on page 18). 4. Resume normal server operations.
2. Back up all server data on the hard drive. 3. Remove the hard drive. Hot-plug SAS hard drive options When adding hard drives to the server, observe the following general guidelines: • The system automatically sets all device numbers. • If only one hard drive is used, install it in the bay with the lowest device number. • Hard drives must be SFF types.
Installing a hot-plug SAS hard drive 1. Remove the SAS hard drive blank. 2. Prepare the SAS hard drive.
3. Install the hard drive. 4. Determine the status of the hard drive from the hot-plug SAS hard drive LED combinations (on page 20). Removing a hot-plug SAS hard drive CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. 1. Determine the status of the hard drive from the hot-plug SAS hard drive LED combinations (on page 20). 2. Back up all server data on the hard drive. 3. Remove the hard drive.
1. Power down the server (on page 27). 2. Extend the server from the rack, if applicable ("Extend the server from the rack" on page 28). 3. Remove the access panel ("Removing the access panel" on page 29). 4. Remove the protective cover on the server bezel from the front of the diskette drive bay. 5. Slide the diskette drive into the diskette drive bay. 6. Tighten the thumbscrew. 7. Secure the diskette drive cable to the diskette drive cable connector on the SCSI backplane or the SAS backplane.
2. Reach underneath and squeeze the middle of the tape drive blank (1). 3. Pull the blank out of the bay (2). 4. Install the tape drive. Redundant hot-plug fans NOTE: This procedure shows images of the SCSI model server, but it also applies to the SAS model server. In the standard configuration, five fans cool the server: fans 2, 4, 5, 6, and 7. For the redundant configuration, fans 1, 3, and 8 are added to cool the server.
• The BIOS suspends the server for 5 minutes if it detects a cautionary temperature level. If the cautionary temperature level is still detected after 5 minutes, the BIOS performs an orderly shutdown and then restarts. This process repeats until the cautionary temperature level is no longer detected. • The BIOS performs an orderly shutdown if the following minimum requirements are not met: a minimum of five fans in the standard configuration or seven fans in the redundant configuration.
Identifying hot-plug fans Item Description Configuration 1 Fan 1 Redundant 2 Fan 2 Primary 3 Fan 3 Redundant 4 Fan 4 Primary 5 Fan 5 Primary 6 Fan 6 Primary 7 Fan 7 Primary 8 Fan 8 Redundant Installing redundant hot-plug fans 1. Extend the server from the rack, if applicable ("Extend the server from the rack" on page 28). 2. Remove the access panel ("Removing the access panel" on page 29). WARNING: The potential for personal injury exists if a hot surface is contacted.
3. Install the fan. 4. Be sure that the fan LED is green ("Hot-plug fan LED" on page 24). 5. Install the access panel ("Installing the access panel" on page 29). 6. Be sure that the front panel internal health LED is green ("Front panel LEDs and buttons" on page 9). Front fan bracket To remove the component: 1. Power down the server (on page 27). 2. Extend or remove the server from the rack ("Extend the server from the rack" on page 28). 3.
Battery-backed write cache option NOTE: This feature applies only to SCSI models. Along with the cache module, the battery pack provides transportable data protection, increases overall controller performance, and maintains any cached data for up to 72 hours. The NiMH batteries in the battery pack are continuously recharged through a trickle-charging process whenever the system power is on.
7. Route the cable along the system board. 8. Install the battery pack assembly into the server. 9. Install the PCI riser cage ("Installing the PCI riser cage" on page 56). 10. Install the front fan bracket ("Front fan bracket" on page 53). 11. Install the access panel ("Installing the access panel" on page 29). 12. Power up the server (on page 27). Refer to the option documentation for more information.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the power supply or power supply blank to cool before touching it. 3. Slide the power supply into the power supply bay. 4. Connect the power cord to the power supply. 5. Route the power cord through the cable management arm or power cord anchor.
1. Align the PCI riser cage with the chassis and slide it into place. 2. Tighten the thumbscrews to secure the PCI riser cage: a. Lift the thumbscrew knobs (1). b. Turn the thumbscrews clockwise while pressing down, until tightened (2). c. Turn the thumbscrews counterclockwise to lower thumbscrew knobs (3). Removing the PCI riser cage CAUTION: To prevent damage to the server or expansion boards, power down the server and remove all AC power cords before removing or installing the PCI riser cage. 1.
6. Remove the PCI riser cage. Expansion board options NOTE: This procedure shows images of the SCSI model server, but it also applies to the SAS model server. The server supports PCI, PCI-X, and PCI Express expansion boards. PCI hot-plug capability is available on some expansion slots. NOTE: PCI Express applies only to SCSI models. For instructions on installing a RILOE II board, refer to the HP Remote Insight Lights-Out Edition II User Guide on the Documentation CD.
5. Remove the expansion slot cover. CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed. To replace the component, reverse the removal procedure. Removing expansion slot covers 2 and 3 1. Extend or remove the server from the rack ("Extend the server from the rack" on page 28). 2. Remove the access panel ("Removing the access panel" on page 29). 3. Open the PCI riser cage door.
4. Remove the expansion slot cover. To replace the component, reverse the removal procedure. Installing a non-hot-plug expansion board 1. Power down the server (on page 27). 2. Extend the server from the rack, if applicable ("Extend the server from the rack" on page 28). 3. Remove the access panel ("Removing the access panel" on page 29). 4. Remove the PCI riser cage ("Removing the PCI riser cage" on page 57).
7. Install the expansion board. 8. Lock the PCI retaining clip. 9. Install the PCI riser cage ("Installing the PCI riser cage" on page 56). 10. Connect any required internal or external cables to the expansion board. Refer to the documentation that ships with the expansion board. 11. Close the PCI riser cage door. 12. Install the access panel ("Installing the access panel" on page 29).
3. Open the PCI riser cage door. 4. Press the PCI Hot Plug button to remove power from the slot. When the green power LED on the slot stops flashing, power has been removed from the slot. 5. Remove the expansion slot cover from the slot, if installed ("Removing expansion slot covers 2 and 3" on page 59). 6. Unlock the PCI retaining clip.
7. Install the expansion board. 8. Lock the PCI retaining clip. 9. Connect any required internal or external cables to the expansion board. Refer to the documentation that ships with the expansion board. 10. Close the slot release lever. 11. Press the PCI Hot Plug button and wait for the power LED to illuminate green without flashing. 12. Close the PCI riser cage door. 13. Install the access panel ("Installing the access panel" on page 29).
Cabling In this section Cabling................................................................................................................................................. 64 SAS model cabling................................................................................................................................. 64 SCSI model cabling ................................................................................................................................
USB cabling The USB cable connects the front panel USB connector to the SAS backplane.
Diskette drive cabling Item Cable description 1 Diskette drive cable 2 Diskette drive system cable Power button/LED cabling The power button/LED cable connects the power button/LED board to the SAS backplane.
Optional PCI Hot Plug backplane cabling The server contains a PCI Hot Plug backplane that is part of the PCI Hot Plug option and provides hot-plug capability for two expansion slots. A ribbon cable connects the PCI Hot Plug backplane to the riser board. RILOE II cabling The 30-pin Remote Insight cable ships with the RILOE II cable kit. For more information, refer to the Remote Insight Lights-Out Edition II User Guide on the Documentation CD.
Internal power cabling Item Description 1 System power cable 2 Power supply signal cable 3 SAS power cable SCSI model cabling IMPORTANT: If a simplex or duplex cabling configuration is not cabled correctly, the SCSI configuration error LED will illuminate. Refer to "SCSI Backplane LEDs (on page 18)" to locate the LED. NOTE: The server ships with two identical short SCSI cables. Two optional long SCSI cables may be obtained for PCI Array Controllers.
Embedded simplex SCSI cabling In the embedded simplex cabling configuration, the embedded Smart Array 6i Controller controls up to six hard drives through one SCSI bus. The server ships standard with this configuration. NOTE: The short SCSI cables are identical.
NOTE: This specific cabling configuration does not support external VHDCI. NOTE: Optional SCSI terminator board and optional long SCSI cables are available in the SCSI Configuration Option Kit. NOTE: The short SCSI cables are identical. Item Component description SCSI IDs managed 1 Short SCSI cable 0, 1 2 Short SCSI cable 2, 3, 4, 5 3 Optional terminator board N/A Refer to "Installing the SCSI terminator board (on page 73)" for SCSI terminator board installation procedures.
NOTE: Optional SCSI terminator board and optional long SCSI cables are available in the SCSI Configuration Option Kit. Item Component description SCSI IDs managed 1 Optional long SCSI cable 0, 1, 2, 3, 4, 5 2 Short SCSI cable used to jumper the two SCSI buses together N/A PCI duplex SCSI cabling In the PCI duplex cabling configuration, an optional PCI array controller controls up to six hard drives through two SCSI buses: one bus with up to two drives and one bus with up to four drives.
NOTE: This specific cabling configuration does not support external VHDCI. NOTE: Optional SCSI terminator board and optional long SCSI cables are available in the SCSI Configuration Option Kit. Item Component description SCSI IDs managed 1 Optional long SCSI cable 0, 1 2 Short SCSI cable 2, 3, 4, 5 3 Optional terminator board N/A NOTE: This specific cabling configuration supports external VHDCI.
Item Component description SCSI IDs managed 3 Optional terminator board N/A Refer to "Installing the SCSI Terminator Board (on page 73)" for SCSI terminator board installation procedures. Installing the SCSI terminator board 1. Power down the server (on page 27). 2. Extend or remove the server from the rack ("Extend the server from the rack" on page 28). 3. Remove the access panel ("Removing the access panel" on page 29). 4. Remove the front fan bracket ("Front fan bracket" on page 53).
5. Remove the SCSI terminator board. USB cabling The USB cable connects the front panel USB connector to the SCSI backplane.
DVD/CD-ROM drive cabling Item Cable description 1 DVD/CD-ROM drive cable 2 DVD/CD-ROM drive system cable Diskette drive cabling Item Cable description 1 Diskette drive cable 2 Diskette drive system cable Cabling 75
Power button/LED cabling The power button/LED cable connects the power button/LED board to the SCSI backplane. Optional PCI Hot Plug backplane cabling The server contains a PCI Hot Plug backplane that is part of the PCI Hot Plug option and provides hot-plug capability for two expansion slots. A ribbon cable connects the PCI Hot Plug backplane to the riser board.
RILOE II cabling The 30-pin Remote Insight cable ships with the RILOE II cable kit. For more information, refer to the Remote Insight Lights-Out Edition II User Guide on the Documentation CD.
External storage cabling The external VHDCI SCSI connector (port 1) can only be used in the following SCSI configurations: • Embedded simplex • PCI simplex • PCI duplex • Mixed duplex (one of two configuration options) For more information, refer to "Mixed duplex SCSI cabling ("PCI duplex SCSI cabling" on page 71)".
Software and configuration utilities In this section Configuration tools ................................................................................................................................. 79 Management tools.................................................................................................................................. 83 Diagnostic tools .....................................................................................................................................
Configuration Replication Utility ConRep is shipped in the SmartStart Scripting Toolkit and is a program that works with RBSU to replicate hardware configuration on ProLiant servers. This utility is run during State 0, Run Hardware Configuration Utility, when doing a scripted server deployment. ConRep reads the state of the system environment variables to determine the configuration and then writes the results to an editable script file.
Drives installed Drives used RAID level 3, 4, 5, or 6 3, 4, 5, or 6 RAID 5 More than 6 0 None To change any ORCA default settings and override the auto-configuration process, press the F8 key when prompted. By default, the auto-configuration process configures the system for the English language. To change any default settings in the auto-configuration process (such as the settings for language, operating system, and primary boot controller), execute RBSU by pressing the F9 key when prompted.
• Provides different operating modes, enabling faster configuration or greater control over the configuration options • Remains available any time that the server is on • Displays on-screen tips for individual steps of a configuration procedure For optimum performance, the minimum display settings are 800 × 600 resolution and 256 colors. Servers running Microsoft® operating systems require Internet Explorer 5.5 (with Service Pack 1) or later. For Linux servers, refer to the README.
6. Select Product ID. 7. Enter the product ID and press the Enter key. 8. Press the Esc key to close the menu. 9. Press the Esc key to exit RBSU. 10. Press the F10 key to confirm exiting RBSU. The server will automatically reboot. Management tools Automatic Server Recovery ASR is a feature that causes the system to restart when a catastrophic operating system error occurs, such as a blue screen, ABEND, or panic.
RILOE technology The RILOE subsystem is a standard component of selected ProLiant servers that provides server health and remote server manageability. The RILOE subsystem includes an intelligent microprocessor, secure memory, and a dedicated network interface. This design makes RILOE independent of the host server and its operating system. The RILOE subsystem provides remote access to any authorized network client, sends alerts, and provides other server management functions.
NOTE: The server ships with the same version programmed on each side of the ROM. Safety and security benefits When you flash the system ROM, ROMPaq writes over the backup ROM and saves the current ROM as a backup, enabling you to switch easily to the alternate ROM version if the new ROM becomes corrupted for any reason. This feature protects the existing ROM version, even if you experience a power failure while flashing the ROM. Access to redundant ROM settings To access the redundant ROM through RBSU: 1.
5. Exit iLO RBSU. HP recommends using DNS/DHCP with iLO to simplify installation. If DNS/DHCP cannot be used, use the following procedure to disable DNS/DHCP and to configure the IP address and the subnet mask: 1. Restart or power up the server. 2. Press the F8 key when prompted during POST. The iLO RBSU runs. 3. Enter a valid iLO user ID and password with the appropriate iLO privileges (Administer User Accounts, Configure iLO Settings).
Array Diagnostic Utility ADU is a tool that collects information about array controllers and generates a list of detected problems. ADU can be accessed from the SmartStart CD ("SmartStart software" on page 79) or downloaded from the HP website (http://www.hp.com).
If you do not use the SmartStart CD to install an operating system, drivers for some of the new hardware are required. These drivers, as well as other option drivers, ROM images, and value-add software can be downloaded from the HP website (http://www.hp.com/support). IMPORTANT: Always perform a backup before installing or updating device drivers.
Troubleshooting In this section Troubleshooting resources ....................................................................................................................... 89 Server diagnostic steps ........................................................................................................................... 89 Important safety information ....................................................................................................................
Important safety information Familiarize yourself with the safety information in the following sections before troubleshooting the server. Important safety information Before servicing this product, read the Important Safety Information document provided with the server. Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions. This symbol indicates the presence of hazardous energy circuits or electric shock hazards.
Warnings and cautions WARNING: Only authorized technicians trained by HP should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module-level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board. Improper repairs can create a safety hazard.
4. Power down the server and peripheral devices if you will be diagnosing the server offline. Always perform an orderly shutdown, if possible. This means you must: a. Exit any applications. b. Exit the operating system. c. Power down the server (on page 27). 5. Disconnect any peripheral devices not required for testing (any devices not necessary to power up the server). Do not disconnect the printer if you want to use it to print error messages. 6.
• Remove and check all data and power cables for damage. Be sure no cables have bent pins or damaged connectors. • If a fixed cable tray is available for the server, be sure the cords and cables connected to the server are correctly routed through the tray. • Be sure each device is properly seated. • If a device has latches, be sure they are completely closed and locked. • Check any interlock or interconnect LEDs that may indicate a component is not connected properly.
General diagnosis flowchart The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the problem, or if the other flowcharts do not fix the problem, use the following flowchart.
Item Refer to 4 The most recent version of a particular server or option firmware is available on the following websites: • HP Support website (http://www.hp.com/support) • HP ROM-BIOS/Firmware Updates website (http://h18023.www1.hp.com/support/files/server/us/romflash.ht ml) 5 "General memory problems are occurring" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.
Server power-on problems flowchart Symptoms: • The server does not power on. • The system power LED is off or amber. • The external health LED is red or amber.
• The internal health LED is red or amber. NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation.
Troubleshooting 98
POST problems flowchart Symptoms: • Server does not complete POST NOTE: The server has completed POST when the system attempts to access the boot device. • Server completes POST with errors Possible problems: • Improperly seated or faulty internal component • Faulty KVM device • Faulty video device Item Refer to 1 "POST error messages and beep codes" 2 "Video problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.
OS boot problems flowchart Symptoms: • Server does not boot a previously installed operating system • Server does not boot SmartStart Possible causes: • Corrupted operating system • Hard drive subsystem problem • Incorrect boot order setting in RBSU Troubleshooting 100
Item Refer to 1 HP ROM-Based Setup Utility User Guide (http://www.hp.com/servers/smartstart) 2 "POST problems flowchart (on page 99)" 3 • "Hard drive problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) • Controller documentation 4 "HP Insight Diagnostics (on page 87)" or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.
Server fault indications flowchart Symptoms: • Server boots, but a fault event is reported by Insight Management Agents (on page 84) • Server boots, but the internal health LED, external health LED, or component health LED is red or amber NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation.
Possible causes: • Improperly seated or faulty internal or external component • Unsupported component installed • Redundancy failure • System overtemperature condition Item Refer to 1 "Management agents (on page 84)" or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.
Troubleshooting 104
Battery replacement If the server no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not properly handled. To reduce the risk of personal injury: • Do not attempt to recharge the battery.
Regulatory compliance notices In this section Regulatory compliance identification numbers.......................................................................................... 106 Federal Communications Commission notice ........................................................................................... 106 Declaration of conformity for products marked with the FCC logo, United States only................................... 106 Modifications......................................................
• Hewlett-Packard Company P. O. Box 692000, Mail Stop 530113 Houston, Texas 77269-2000 • 1-800-HP-INVENT (1-800-474-6836). (For continuous quality improvement, calls may be recorded or monitored.) For questions regarding this FCC declaration, contact us by mail or telephone: • Hewlett-Packard Company P. O. Box 692000, Mail Stop 510101 Houston, Texas 77269-2000 • 1-281-514-3333 To identify this product, refer to the part, series, or model number found on the product.
This marking is valid for EU non-harmonized Telecom products. *Notified body number (used only if applicable—refer to the product label) Disposal of waste equipment by users in private households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste.
Korean class A notice Laser compliance This product may be provided with an optical storage device (that is, CD or DVD drive) and/or fiber optic transceiver. Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60825-1. The product does not emit hazardous laser radiation. Each laser product complies with 21 CFR 1040.10 and 1040.11 except for deviations pursuant to Laser Notice No.
Power cord statement for Japan Regulatory compliance notices 110
Electrostatic discharge In this section Preventing electrostatic discharge........................................................................................................... 111 Grounding methods to prevent electrostatic discharge .............................................................................. 111 Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts.
Specifications In this section Server specifications ............................................................................................................................. 112 Environmental specifications .................................................................................................................. 112 Server specifications Dimensions Height 8.59 cm (3.38 in) Depth 66.07 cm (26.01 in) Width 44.54 cm (17.54 in) Weight (maximum) 27.
* All temperature ratings shown are for sea level. An altitude derating of 1°C per 300 m (1.8°F per 1,000 ft) to 3048 m (10,000 ft) is applicable. No direct sunlight allowed. ** Storage maximum humidity of 95% is based on a maximum temperature of 45°C (113°F). Altitude maximum for storage corresponds to a pressure minimum of 70 KPa.
Technical support In this section Before you contact HP........................................................................................................................... 114 HP contact information.......................................................................................................................... 114 Customer self repair .............................................................................................................................
A convenient, easy-to-use program: • An HP support specialist will diagnose and assess whether a replacement part is required to address a system problem. The specialist will also determine whether you can replace the part. • For specific information about customer replaceable parts, refer to the maintenance and service guide on the HP website (http://www.hp.com/support).
Acronyms and abbreviations ABEND abnormal end ACU Array Configuration Utility ASR Automatic Server Recovery BBWC battery-backed write cache DDR double data rate DIMM dual inline memory module ECC error checking and correcting IEC International Electrotechnical Commission iLO Integrated Lights-Out IML Integrated Management Log IPL initial program load IRQ interrupt request Acronyms and abbreviations 116
MPS multi-processor specification NEMA National Electrical Manufacturers Association NFPA National Fire Protection Association NIC network interface controller NMI non-maskable interrupt NVRAM non-volatile memory ORCA Option ROM Configuration for Arrays PCI-X peripheral component interconnect extended PDU power distribution unit POST Power-On Self Test PPM processor power module PSP ProLiant Support Pack PXE Preboot Execution Environment RBSU ROM-Based Setup Utility Acronyms and abbreviations
RILOE II Remote Insight Lights-Out Edition II SDRAM synchronous dynamic RAM SIM Systems Insight Manager TMRA recommended ambient operating temperature UID unit identification USB universal serial bus VHDCI very high density cable interconnect WOL Wake-on LAN Acronyms and abbreviations 118
Index A D AC power supply 11 access panel 29 ACU (Array Configuration Utility) 81 ADU (Array Diagnostic Utility) 87 Altiris Deployment Solution 82 Altiris eXpress Deployment Server 82 array configuration 43, 81 Array Configuration Utility (ACU) 81 Array Diagnostic Utility (ADU) 87 ASR (Automatic Server Recovery) 83, 116 authorized reseller 114 auto-configuration process 80 Automatic Server Recovery (ASR) 83, 116 Autorun menu 79 DC power supply 11 deployment software 82 diagnosing problems 89, 91, 93 diag
front panel buttons 9 front panel LEDs 9 LEDs, troubleshooting 89, 93 loose connections 92 G M grounding methods 111 grounding requirements 33 Management Agents 84 management tools 83 memory 42, 43, 81 memory dump 13 memory slot LEDs 15 memory slots 13 mouse connector 10, 34 H hard drive LEDs 18, 19, 20 hard drives 18, 19, 43, 45 hard drives, determining status of 18, 19 hardware options installation 34, 38 health driver 18, 83 health LEDs 9, 13, 18 HP Insight Diagnostics 87 HP ProLiant Essentials Fou
power cord connector 10, 34 power distribution unit 33 power LEDs, system 9 Power On/Standby button 9, 27, 76 power requirements 33 power supplies 11 power supply LEDs 11, 25 power supply signal connector 12 powering up 27, 80 PPM failure LEDs 15, 19 PPM slots 12 problem diagnosis 89, 93 processor failure LEDs 15 processors 12 ProLiant Support Packs 88 PSPs, overview 88 R rack installation 31, 34 rack mounting hardware 34 rack resources 32 rack stability 91 rack warnings 34, 91 RBSU (ROM-Based Setup Utilit
USB support 86 utilities 79, 80, 81, 82, 83, 84, 85, 86, 87 utilities, deployment 79, 80, 82 V ventilation 32 VHDCI SCSI connector 10, 34 video connector 10, 34 W warnings 34, 91 Index 122
