HP ProLiant DL365 Generation 5 Server User Guide Part Number 456203-001 October 2007 (First Edition)
© Copyright 2007 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Microsoft, Windows, and Windows NT are U.S.
Contents Component identification ............................................................................................................... 7 Front panel components ............................................................................................................................. 7 Front panel LEDs and buttons ...................................................................................................................... 8 Rear panel components.........................................
Memory configurations................................................................................................................... 38 Advanced ECC memory ................................................................................................................. 38 Installing DIMMs ........................................................................................................................... 38 Hot-plug SAS and SATA hard drive options ..................................................
HP Instant Support Enterprise Edition................................................................................................ 75 Web-Based Enterprise Service......................................................................................................... 75 Open Services Event Manager ........................................................................................................ 75 Keeping the system current ...........................................................................
Environmental specifications ................................................................................................................... 102 Server specifications .............................................................................................................................. 102 Technical support...................................................................................................................... 104 Related documents ..................................................
Component identification Front panel components Item Description 1 Hard drive bay 5 (optional)* 2 Hard drive bay 6 (optional)* 3 Multibay drive bay 4 HP Systems Insight Display 5 USB connector 6 Video connector 7 Hard drive bay 4 8 Hard drive bay 3 9 Hard drive bay 2 10 Hard drive bay 1 11 Serial pull tab *An optional controller is required when the server is configured with six hard drives.
Front panel LEDs and buttons Item Description Status 1 Power On/Standby button and system power LED Green = System is on. Amber = System is shut down, but power is still applied. Off = Power cord is not attached, power supply failure has occurred, no power supplies are installed, facility power is not available, or disconnected power button cable. 2 UID button/LED Blue = Identification is activated. Flashing blue = System is being remotely managed. Off = Identification is deactivated.
Item Description Status 6 NIC 2 link/activity LED Green = Network link exists. Flashing green = Network link and activity exist. Off = No link to network exists. If power is off, the front panel LED is not active. View the LEDs on the RJ-45 connector for status by referring to the rear panel LEDs ("Rear panel LEDs and buttons" on page 10).
Rear panel LEDs and buttons Item Description Status 1 iLO 2 NIC activity LED Green = Activity exists. Flashing green = Activity exists. Off = No activity exists. 2 3 iLO 2 NIC link LED Green = Link exists. 10/100/1000 Green = Activity exists. NIC 1 activity LED Flashing green = Activity exists. Off = No link exists. Off = No activity exists. 4 5 10/100/1000 Green = Link exists. NIC 1 link LED Off = No link exists. 10/100/1000 Green = Activity exists.
System board components Item Description 1 System battery 2 NMI jumper 3 System maintenance switch (SW1) 4 Internal USB connector 5 Multibay connector 6 Power switch connector 7 DIMM slots (1-4) 8 Fan module 3 connectors 9 Fan module 2 connectors 10 DIMM slots (5-8) 11 Fan module 1 connectors 12 SFF hard drive backplane power connector 13 Integrated Smart Array controller connector 14 Power supply connector 1 15 Power supply connector 2 16 Processor socket 2 17 Processor
System maintenance switch Position Default Function S1 Off Off = iLO 2 security is enabled. On = iLO 2 security is disabled. S2 Off Off = System configuration can be modified. On = System configuration is locked and cannot be modified. S3 Off Reserved S4 Off Reserved S5 Off Off = Power-on password is enabled. On = Power-on password is disabled. S6 Off Off = Normal On = ROM treats system configuration as invalid.
To view the LEDs, access the HP Systems Insight Display (on page 18). LED Status Off Normal Amber Failure For additional information about these LEDs, see "HP Systems Insight Display LEDs and internal health LED combinations (on page 13)." NOTE: The HP Systems Insight Display LEDs represent the system board layout.
HP Systems Insight Display LED and color Internal health LED color Status PPM failure (amber) Red Integrated PPM has failed. DIMM failure, slot X (amber) Red One or more of the following conditions may exist: Amber • DIMM in slot X has failed. • DIMM in slot X is an unsupported type, and no valid memory exists in another bank. One or more of the following conditions may exist: • DIMM in slot X has reached single-bit correctable error threshold.
• Six hard drive configuration SAS and SATA hard drive LEDs Item Description 1 Fault/UID LED (amber/blue) 2 Online LED (green) Component identification 15
SAS and SATA hard drive LED combinations Online/activity LED (green) Fault/UID LED (amber/blue) Interpretation On, off, or flashing Alternating amber and blue The drive has failed, or a predictive failure alert has been received for this drive; it also has been selected by a management application. On, off, or flashing Steadily blue The drive is operating normally, and it has been selected by a management application.
Fan locations Item Description 1 Fan module 1 2 Fan module 2 3 Fan module 3 Component identification 17
Operations Power up the server To power up the server, press the Power On/Standby button. Power down the server WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power cord to remove power from the server. The front panel Power On/Standby button does not completely shut off system power. Portions of the power supply and some internal circuitry remain active until AC power is removed.
2. Extend the display from the chassis. The display can be rotated up to 90 degrees. Extend the server from the rack NOTE: If the optional cable management arm option is installed, you can extend the server without powering down the server or disconnecting peripheral cables and power cords. These steps are only necessary with the standard cable management solution. 1. Power down the server (on page 18). 2. Disconnect all peripheral cables and power cords. 3. Loosen the front panel thumbscrews. 4.
WARNING: To reduce the risk of personal injury or equipment damage, be sure that the rack is adequately stabilized before extending a component from the rack. WARNING: To reduce the risk of personal injury, be careful when pressing the server railrelease latches and sliding the server into the rack. The sliding rails could pinch your fingers. 5. After performing the installation or maintenance procedure, slide the server into the rack: a. Slide the server fully into the rack. b.
4. Remove the air baffle. To install the component, reverse the removal procedure. Remove the PCI riser board assembly CAUTION: To prevent damage to the server or expansion boards, power down the server and remove all AC power cords before removing or installing the PCI riser board assembly. 1. Power down the server (on page 18). 2. Extend or remove the server from the rack ("Extend the server from the rack" on page 19). 3. Remove the access panel (on page 20). 4.
c. Lift the assembly to unseat the PCI riser boards and remove the assembly. To replace the component, reverse the removal procedure. Install the PCI riser board assembly CAUTION: To prevent damage to the server or expansion boards, power down the server and remove all AC power cords before removing or installing the PCI riser board assembly. 1. Align the PCI riser boards with the corresponding connectors on the system board and install the assembly. 2.
Remove and install a fan module The server has three fan modules. To remove a fan module: 1. Power down the server (on page 18). 2. Extend or remove the server from the rack ("Extend the server from the rack" on page 19). 3. Remove the access panel (on page 20). 4. Remove the air baffle ("Remove and install the air baffle" on page 20). 5. Remove a fan module. To install a fan module, reverse the removal procedures.
Setup Optional installation services Delivered by experienced, certified engineers, HP Care Pack services help you keep your servers up and running with support packages tailored specifically for HP ProLiant systems. HP Care Packs let you integrate both hardware and software support into a single package. A number of service level options are available to meet your needs.
Optimum environment When installing the server in a rack, select a location that meets the environmental standards described in this section. Space and airflow requirements To allow for servicing and adequate airflow, observe the following space and airflow requirements when deciding where to install a rack: • Leave a minimum clearance of 63.5 cm (25 in) in front of the rack. • Leave a minimum clearance of 76.2 cm (30 in) behind the rack. • Leave a minimum clearance of 121.
The maximum recommended ambient operating temperature (TMRA) for most server products is 35°C (95°F). The temperature in the room where the rack is located must not exceed 35°C (95°F). CAUTION: To reduce the risk of damage to the equipment when installing third-party options: • Do not permit optional equipment to impede airflow around the server or to increase the internal rack temperature beyond the maximum allowable limits. • Do not exceed the manufacturer’s TMRA.
Because of the high ground-leakage currents associated with multiple servers connected to the same power source, HP recommends the use of a PDU that is either permanently wired to the building’s branch circuit or includes a nondetachable cord that is wired to an industrial-style plug. NEMA locking-style plugs or those complying with IEC 60309 are considered suitable for this purpose. Using common power outlet strips for the server is not recommended.
Installing hardware options Install any hardware options before initializing the server. For options installation information, refer to the option documentation. For server-specific information, refer to "Hardware options installation (on page 32)." Installing the server into the rack To install the server into a rack with square, round, or threaded holes, refer to the instructions that ship with the rack hardware kit.
2. Connect the peripheral devices to the server.
3. Use the strain relief clip from the server hardware kit to secure the power cord. Powering up and configuring the server To power up the server, press the Power On/Standby button. While the server boots, RBSU and the ORCA utility are automatically configured to prepare the server for operating system installation. To configure these utilities manually: • Press the F8 key when prompted during the array controller initialization to configure the array controller using ORCA.
Registering the server To register the server, refer to the HP Registration website (http://register.hp.com).
Hardware options installation Introduction If more than one option is being installed, read the installation instructions for all the hardware options and identify similar steps to streamline the installation process. WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, properly ground the server before beginning any installation procedure.
CAUTION: To prevent possible server malfunction, do not mix processors of different speeds or cache sizes. Refer to the label on the processor heatsink for a description of the processor. CAUTION: Removal of the processor or heatsink renders the thermal layer between the processor and heatsink useless. A new heatsink must be ordered and installed before reinstalling the processor. IMPORTANT: Processor socket 1 must be populated at all times or the server does not function.
6. Rotate the latch and open the retaining bracket. IMPORTANT: Be sure the processor remains inside the processor installation tool. 7. If the processor has separated from the installation tool, carefully re-insert the processor in the tool. 8. Align the processor installation tool with the socket and install the processor. CAUTION: The processor is designed to fit one way into the socket. Use the alignment guides on the processor and socket to properly align the processor with the socket.
9. Press down firmly until the processor installation tool clicks and separates from the processor, and then remove the processor installation tool.
10. Close the processor retaining bracket and the processor retaining latch. 11. Open the heatsink retaining latches.
12. Remove the heatsink protective cover. 13. Install the heatsink. 14. Install the air baffle ("Remove and install the air baffle" on page 20). 15. Install the access panel (on page 20). 16. Slide the server into the rack. 17. Power up the server (on page 18). Memory options This server contains eight DIMM slots. You can expand server memory by installing PC2-5300 Registered DDR2 DIMMs. The server supports up to 32 GB of memory using eight 4-GB DIMMs (4 DIMMs per processor).
Memory configurations The memory subsystem for this server is divided into two branches. Each memory branch is essentially a separate memory controller. The DIMMs map to the two branches as indicated in the following table: DIMM slot DIMM slot DIMM 1A DIMM 5C DIMM 2A DIMM 6C DIMM 3B DIMM 7D DIMM 4B DIMM 8D If the server contains more than 4 GB of memory, consult the operating system documentation about accessing the full amount of installed memory.
5. Install the DIMM. 6. Install the access panel (on page 20). Hot-plug SAS and SATA hard drive options When adding hard drives to the server, observe the following general guidelines: • The system automatically sets all device numbers. • If only one hard drive is used, install it in the bay with the lowest device number ("SAS and SATA device numbers" on page 14). • Hard drives must be SFF types.
Removing hard drive bezel blanks CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. To remove the component: 1. Remove hard drives 1 and 2 ("Removing a hot-plug SAS or SATA hard drive" on page 40). 2. Remove the hard drive bezel blank.
Installing a hot-plug SAS or SATA hard drive 1. 2. Remove one of the following: o Hard drive blank ("Removing hard drive blanks" on page 39) o Hot-plug hard drive ("Removing a hot-plug SAS or SATA hard drive" on page 40) Prepare the hard drive.
3. Install the hot-plug hard drive. 4. Determine the status of the hot-plug hard drive by observing the drive LEDs ("SAS and SATA hard drive LED combinations" on page 16). 5. Resume normal server operations. Multibay device options Several multibay devices can be installed in the server. For a list of supported multibay devices, refer to the QuickSpecs on the HP website (http://www.hp.com/support). To install the component: 1. Power down the server (on page 18).
IMPORTANT: After removing a blank, save it for future use. 3. Install the multibay device fully into the bay until it clicks. Redundant hot-plug power supply option CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. To install the component: 1. Unfasten the cable management solution to access the power supply bays.
2. Remove the power supply blank. 3. Remove the protective cover from the connector pins on the power supply. WARNING: To reduce the risk of electric shock or damage to the equipment, do not connect the power cord to the power supply until the power supply is installed.
4. Install the redundant power supply into the bay until it clicks. 5. Connect the power cord to the power supply. 6. Use the strain relief clip from the server hardware kit to secure the power cord. 7. Route the power cord through the cable management solution. 8. Connect the power cord to the power source. 9. Be sure that the power supply LED is green ("Rear panel LEDs and buttons" on page 10). 10.
Expansion board options Installing an expansion board The server ships with PCI Express slots. PCI or PCI-X expansion boards are supported with optional riser boards. To install the component: 1. Power down the server (on page 18). 2. Extend the server from the rack (on page 19). 3. Remove the access panel (on page 20). 4. Remove the air baffle ("Remove and install the air baffle" on page 20). 5. Remove the PCI riser board assembly (on page 21). 6.
12. Slide the server into the rack. 13. Power up the server (on page 18). Installing a PCI-X riser board 1. Power down the server (on page 18). 2. Extend the server from the rack (on page 19). 3. Remove the access panel (on page 20). 4. Remove the air baffle ("Remove and install the air baffle" on page 20). 5. Remove the PCI riser board assembly (on page 21). 6. Remove the expansion board from the slot, if installed. 7.
8. Install the PCI-X riser board on the riser board assembly. 9. Install a PCI-X expansion board ("Installing an expansion board" on page 46). 10. Install the PCI riser board assembly (on page 22). 11. Install the air baffle ("Remove and install the air baffle" on page 20). 12. Install the access panel (on page 20). 13. Slide the server into the rack. 14. Power up the server (on page 18). HP Smart Array controller options The server supports two integrated Smart Array controllers.
• Upgrading the HP Smart Array P400i Controller to support six hard drives (on page 58) • Using a PCI SAS or SATA array controller to support six hard drives (on page 59) • Using a PCI array controller and the HP Smart Array P400i Controller to support six hard drives (on page 61) The Battery-Backed Write Cache Enabler, also called the battery pack, works with the cache module to provide transportable data protection, increase overall controller performance, and maintain any cached data for up to 72 h
6. Disconnect the backplane power cable from the system board. 7. Turn the quarter-turn fasteners and lift the integrated array controller away from the system board. Installing an integrated HP Smart Array E200i Controller or an HP Smart Array P400i Controller 1. Install the integrated array controller.
2. Turn the quarter-turn fasteners clockwise. Upgrading an HP Smart Array E200i Controller cache module and battery pack Use this procedure to upgrade the standard memory module to an optional memory module with a battery pack. 1. Power down the server (on page 18). 2. Extend the server from the rack (on page 19). 3. Remove the access panel (on page 20). 4. Remove the air baffle ("Remove and install the air baffle" on page 20). 5. Disconnect the hard drive backplane power cable. 6.
7. Install the optional cache module. 8. Remove fan module 1 and 2 ("Remove and install a fan module" on page 23). 9. Remove the HP Smart Array E200i Controller battery tray.
10. Install the HP Smart Array E200i Controller battery pack onto the HP Smart Array E200i Controller battery tray. 11. Install the HP Smart Array E200i Controller battery tray. 12. Route and connect the battery pack power cable to the HP Smart Array E200i Controller. CAUTION: When routing cables, use the cable trough between fan modules 1 and 2. Be sure the cables do not interfere with fan module installation.
13. Connect the hard drive backplane power cable to the system board ("System board components" on page 11). 14. Install the fan module ("Remove and install a fan module" on page 23). 15. Install the air baffle ("Remove and install the air baffle" on page 20). 16. Install the access panel (on page 20). 17. Slide the server into the rack. 18. Power up the server (on page 18). Installing an HP Smart Array P400i Controller cache module and battery pack 1. Power down the server (on page 18). 2.
7. Remove the existing cache module. 8. Install the optional cache module. 9. Install the HP Smart Array P400i Controller ("Installing an integrated HP Smart Array E200i Controller or an HP Smart Array P400i Controller" on page 50). 10. Connect and route the data cables from the HP Smart Array P400i Controller to the hard drive backplane. 11. Connect the hard drive backplane power cable to the system board. CAUTION: When routing cables, use the cable trough between fan modules 1 and 2.
12. Remove the HP Smart Array E200i Controller battery tray and retain it for future use. 13. Connect the power cable from the option kit to the HP Smart Array P400i Controller battery pack.
14. Install the HP Smart Array P400i Controller battery pack onto the HP Smart Array P400i Controller battery tray. 15. Install the HP Smart Array P400i Controller battery tray.
16. Connect and route the battery pack power cable to the HP Smart Array P400i Controller cache module. 17. Install fan modules 1 and 2 ("Remove and install a fan module" on page 23). 18. Install the air baffle ("Remove and install the air baffle" on page 20). 19. Install the access panel (on page 20). 20. Slide the server into the rack. 21. Power up the server (on page 18).
7. Install fan modules 1 and 2 ("Remove and install a fan module" on page 23). 8. Install the air baffle ("Remove and install the air baffle" on page 20). 9. Install the access panel (on page 20). 10. Slide the server into the rack. 11. Power up the server (on page 18). Using a PCI SAS or SATA array controller to support six hard drives 1. Power down the server (on page 18). 2. Extend the server from the rack (on page 19). 3. Remove the access panel (on page 20). 4.
7. Disconnect the hard drive backplane power cable from the system board. 8. Turn the quarter-turn fasteners counter-clockwise and lift the integrated array controller away from the system board. 9. Connect the hard drive backplane power cable to the system board. 10. Install and route the cables from the PCI SAS or SATA array controller to the SAS hard drive backplane. CAUTION: When routing cables, use the cable trough between fan modules 1 and 2.
13. Install the access panel (on page 20). 14. Slide the server into the rack. 15. Power up the server (on page 18). Using a PCI array controller and the HP Smart Array P400i Controller to support six hard drives 1. Power down the server (on page 18). 2. Extend the server from the rack (on page 19). 3. Remove the access panel (on page 20). 4. Remove the air baffle ("Remove and install the air baffle" on page 20). 5. Remove fan modules 1 and 2 ("Remove and install a fan module" on page 23).
Cabling Cabling overview This section provides guidelines that help you make informed decisions about cabling the server and hardware options to optimize performance. For information on cabling peripheral components, refer to the white paper on high-density deployment at the HP website (http://www.hp.com/products/servers/platforms). CAUTION: When routing cables, always be sure that the cables are not in a position where they can be pinched or crimped.
HP Smart Array P400i Controller cabling CAUTION: When routing cables, use the cable trough between fan modules 1 and 2. Be sure the cables do not interfere with fan module installation. Be sure to route the cables around the DIMM connectors so as not to interfere with DIMM installation. PCI Smart Array controller cabling CAUTION: When routing cables, use the cable trough between fan modules 1 and 2. Be sure the cables do not interfere with fan module installation.
Battery pack cabling • HP Smart Array E200i Controller battery pack cabling Cabling 64
• HP Smart Array P400i Controller battery pack cabling Multibay backplane cabling Cabling 65
Configuration and utilities Configuration tools SmartStart software SmartStart is a collection of software that optimizes single-server setup, providing a simple and consistent way to deploy server configuration. SmartStart has been tested on many ProLiant server products, resulting in proven, reliable configurations.
Configuration Replication Utility CONREP is shipped in the SmartStart Scripting Toolkit and is a program that works with RBSU to replicate hardware configuration on ProLiant servers. This utility is run during State 0, Run Hardware Configuration Utility, when doing a scripted server deployment. CONREP reads the state of the system environment variables to determine the configuration and then writes the results to an editable script file.
Auto-configuration process The auto-configuration process automatically runs when you boot the server for the first time. During the power-up sequence, the system ROM automatically configures the entire system without needing any intervention. During this process, the ORCA utility, in most cases, automatically configures the array to a default setting based on the number of drives connected to the server. NOTE: The server may not support all the following examples.
Array Configuration Utility ACU is a browser-based utility with the following features: • Runs as a local application or remote service • Supports online array capacity expansion, logical drive extension, assignment of online spares, and RAID or stripe size migration • Suggests the optimum configuration for an unconfigured system • Provides different operating modes, enabling faster configuration or greater control over the configuration options • Remains available any time that the server is on
For more information about the RDP, refer to the HP ProLiant Essentials Rapid Deployment Pack CD or refer to the HP website (http://www.hp.com/servers/rdp). Re-entering the server serial number and product ID After you replace the system board, you must re-enter the server serial number and the product ID. 1. During the server startup sequence, press the F9 key to access RBSU. 2. Select the System Options menu. 3. Select Serial Number.
Integrated Lights-Out 2 technology The iLO 2 subsystem is a standard component of selected ProLiant servers that provides server health and remote server manageability. The iLO 2 subsystem includes an intelligent microprocessor, secure memory, and a dedicated network interface. This design makes iLO 2 independent of the host server and its operating system. The iLO 2 subsystem provides remote access to any authorized network client, sends alerts, and provides other server management functions.
HP Systems Insight Manager HP SIM is a web-based application that allows system administrators to accomplish normal administrative tasks from any remote location, using a web browser. HP SIM provides device management capabilities that consolidate and integrate management data from HP and third-party devices. IMPORTANT: You must install and use HP SIM to benefit from the Pre-Failure Warranty for processors, SAS and SCSI hard drives, and memory modules.
6. Wait for the server to emit two beeps. 7. Repeat steps 1 and 2. 8. Set positions 1, 5, and 6 of the system maintenance switch to Off. 9. Repeat steps 4 and 5. When the server boots, the system identifies whether the current ROM bank is corrupt. If a corrupt ROM is detected, the system boots from the backup ROM and alerts you through POST or IML that the ROM bank is corrupt.
For additional security, the external USB connectors can be disabled through RBSU. Disabling external USB in RBSU disables the front USB connector and both rear USB connectors. Diagnostic tools HP Insight Diagnostics survey functionality HP Insight Diagnostics (on page 74) provides survey functionality that gathers critical hardware and software information on ProLiant servers. This functionality supports operating systems that may not be supported by the server.
• From within Survey Utility • From within operating system-specific IML viewers o For NetWare: IML Viewer o For Windows®: IML Viewer o For Linux: IML Viewer Application • From within the iLO 2 user interface • From within HP Insight Diagnostics (on page 74) For more information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack.
Keeping the system current Drivers The server includes new hardware that may not have driver support on all operating system installation media. If you are installing a SmartStart-supported operating system, use the SmartStart software (on page 66) and its Assisted Path feature to install the operating system and latest driver support. NOTE: If you are installing drivers from the SmartStart CD or the Software Maintenance CD, refer to the SmartStart website (http://www.hp.
To download the tool and for more information, see the HP website (http://www.hp.com/support). Change control and proactive notification HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of upcoming hardware and software changes on HP commercial products. For more information, refer to the HP website (http://www.hp.com/go/pcn).
Troubleshooting Troubleshooting resources The HP ProLiant Servers Troubleshooting Guide provides simple procedures for resolving common problems as well as a comprehensive course of action for fault isolation and identification, error message interpretation, issue resolution, and software maintenance.
Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions. This symbol indicates the presence of hazardous energy circuits or electric shock hazards. Refer all servicing to qualified personnel. WARNING: To reduce the risk of injury from electric shock hazards, do not open this enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel. This symbol indicates the presence of electric shock hazards.
WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that: • The leveling feet are extended to the floor. • The full weight of the rack rests on the leveling feet. • The stabilizing feet are attached to the rack if it is a single-rack installation. • The racks are coupled together in multiple-rack installations. • Only one component is extended at a time. A rack may become unstable if more than one component is extended for any reason.
To answer these questions, the following information may be useful: • Run HP Insight Diagnostics (on page 74) and use the survey page to view the current configuration or to compare it to previous configurations. • Refer to your hardware and software records for information. • Refer to server LEDs and their statuses. Prepare the server for diagnosis 1. Be sure the server is in the proper operating environment with adequate power, air conditioning, and humidity control.
• Check any interlock or interconnect LEDs that may indicate a component is not connected properly. • If problems continue to occur, remove and reinstall each device, checking the connectors and sockets for bent pins or other damage. Service notifications To view the latest service notifications, refer to the HP website (http://www.hp.com/go/bizsupport). Select the appropriate server model, and then click the Troubleshoot a Problem link on the product page.
General diagnosis flowchart The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the problem, or if the other flowcharts do not fix the problem, use the following flowchart.
Item Refer to 4 The most recent version of a particular server or option firmware is available on the following websites: • HP Support website (http://www.hp.com/support) • HP ROM-BIOS/Firmware Updates website (http://h18023.www1.hp.com/support/files/server/us/romflash.ht ml) 5 "General memory problems are occurring" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.
Server power-on problems flowchart Symptoms: • The server does not power on. • The system power LED is off or amber.
• The external health LED is red or amber. • The internal health LED is red or amber. NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation.
Troubleshooting 87
POST problems flowchart Symptoms: • Server does not complete POST NOTE: The server has completed POST when the system attempts to access the boot device.
OS boot problems flowchart Symptoms: • Server does not boot a previously installed operating system • Server does not boot SmartStart Possible causes: • Corrupted operating system • Hard drive subsystem problem • Incorrect boot order setting in RBSU Troubleshooting 89
Item Refer to 1 HP ROM-Based Setup Utility User Guide (http://www.hp.com/servers/smartstart) 2 "POST problems flowchart (on page 88)" 3 • "Hard drive problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) • Controller documentation 4 "HP Insight Diagnostics (on page 74)" or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.
Server fault indications flowchart Symptoms: • Server boots, but a fault event is reported by Insight Management Agents (on page 71) • Server boots, but the internal health LED, external health LED, or component health LED is red or amber Troubleshooting 91
NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation. Possible causes: • Improperly seated or faulty internal or external component • Unsupported component installed • Redundancy failure • System overtemperature condition Item Refer to 1 "Management agents (on page 71)" or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.
POST error messages and beep codes For a complete listing of error messages, refer to the "POST error messages" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support).
Battery replacement If the server no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not properly handled. To reduce the risk of personal injury: • Do not attempt to recharge the battery.
Regulatory compliance notices Regulatory compliance identification numbers For the purpose of regulatory compliance certifications and identification, this product has been assigned a unique regulatory model number. The regulatory model number can be found on the product nameplate label, along with all required approval markings and information. When requesting compliance information for this product, always refer to this regulatory model number.
energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.
Canadian notice (Avis Canadien) Class A equipment This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada. Class B equipment This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.
Disposal of waste equipment by users in private households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment.
Korean notice Class A equipment Class B equipment Laser compliance This product may be provided with an optical storage device (that is, CD or DVD drive) and/or fiber optic transceiver. Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60825-1. The product does not emit hazardous laser radiation. Each laser product complies with 21 CFR 1040.10 and 1040.11 except for deviations pursuant to Laser Notice No.
WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not properly handled. To reduce the risk of personal injury: • Do not attempt to recharge the battery. • Do not expose the battery to temperatures higher than 60°C (140°F). • Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.
Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device. To prevent electrostatic damage: • Avoid hand contact by transporting and storing products in static-safe containers.
Specifications Environmental specifications Specification Value Temperature range* Operating 10°C to 35°C (50°F to 95°F) Shipping -40°C to 70°C (-40°F to 158°F) Maximum wet bulb temperature 28°C (82.4°F) Relative humidity (noncondensing)** Operating 10% to 90% Non-operating 5% to 95% * All temperature ratings shown are for sea level. An altitude derating of 1°C per 300 m (1.8°F per 1,000 ft) to 3048 m (10,000 ft) is applicable. No direct sunlight allowed.
Specification Value Rated steady-state power 700 W Specifications 103
Technical support Related documents For related documentation, refer to the Documentation CD. HP contact information For the name of the nearest HP authorized reseller: • In the United States, see the HP US service locator webpage (http://www.hp.com/service_locator). • In other locations, see the Contact HP worldwide (in English) webpage (http://welcome.hp.com/country/us/en/wwcontact.html).
you over the telephone. HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days. The defective part must be returned with the associated documentation in the provided shipping material. Failure to return the defective part may result in HP billing you for the replacement.
assistenza HP) identifica il guasto come riparabile mediante un ricambio CSR, HP lo spedirà direttamente al cliente per la sostituzione. Vi sono due categorie di parti CSR: • Obbligatorie – Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida la riparazione ad HP, deve sostenere le spese di spedizione e di manodopera per il servizio. • Opzionali – Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti progettati per questo scopo.
vorgegebenen Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss mit der zugehörigen Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang enthalten ist. Wenn Sie das defekte Teil nicht zurückschicken, kann HP Ihnen das Ersatzteil in Rechnung stellen. Im Falle von Customer Self Repair kommt HP für alle Kosten für die Lieferung und Rücksendung auf und bestimmt den Kurier-/Frachtdienst.
onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd. Als HP (of een HP Service Partner) bij de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR-onderdeel, verzendt HP dat onderdeel rechtstreeks naar u, zodat u het defecte onderdeel daarmee kunt vervangen. Er zijn twee categorieën CSR-onderdelen: • Verplicht: Onderdelen waarvoor reparatie door de klant verplicht is.
ser feita mediante uma taxa adicional. Se precisar de auxílio, entre em contato com o Centro de suporte técnico da HP para que um técnico o ajude por telefone. A HP especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve ser devolvida à HP. Nos casos em que isso for necessário, é preciso enviar a peça com defeito à HP dentro do período determinado, normalmente cinco (5) dias úteis.
Technical support 110
Technical support 111
Acronyms and abbreviations ABEND abnormal end ACU Array Configuration Utility AMP Advanced Memory Protection ASR Automatic Server Recovery BBWC battery-backed write cache CSR Customer Self Repair DDR double data rate ECC error checking and correcting ESD electrostatic discharge HTTP hypertext transfer protocol IEC International Electrotechnical Commission iLO 2 Integrated Lights-Out 2 Acronyms and abbreviations 112
IML Integrated Management Log ISEE Instant Support Enterprise Edition NEMA National Electrical Manufacturers Association NFPA National Fire Protection Association NIC network interface controller NiMH nickel metal hydride NMI non-maskable interrupt NVRAM non-volatile memory ORCA Option ROM Configuration for Arrays OSEM Open Services Event Manager PCI peripheral component interface PCI Express Peripheral Component Interconnect Express PCI-X peripheral component interconnect extended PCIe periphe
PDU power distribution unit POST Power-On Self Test PPM processor power module PSP ProLiant Support Pack PXE Preboot Execution Environment RAID redundant array of inexpensive (or independent) disks RBSU ROM-Based Setup Utility SAS serial attached SCSI SATA serial ATA SCSI small computer system interface SDRAM synchronous dynamic RAM SFF small form-factor SIM Systems Insight Manager SMTP Simple Mail Transfer Protocol Acronyms and abbreviations 114
SNMP Simple Network Management Protocol TMRA recommended ambient operating temperature UID unit identification UPS uninterruptible power system VCA Version Control Agent VHDCI very high density cable interconnect WEBES Web-Based Enterprise Service WOL Wake-on LAN Acronyms and abbreviations 115
Index A D AC power supply 9 access panel 20 ACU (Array Configuration Utility) 69 additional information 78, 104 ADU (Array Diagnostic Utility) 74 air baffle 20 airflow requirements 25 Array Configuration Utility (ACU) 69 array controller, cabling 62, 63 Array Diagnostic Utility (ADU) 74 ASR (Automatic Server Recovery) 70 authorized reseller 104 auto-configuration process 68 Autorun menu 66 Declaration of Conformity 96 diagnosing problems 78, 81 diagnostic tools 66, 70, 74 diagnostics utility 74 DIMMs 38
hard drives, installing 41 hardware options 32 hardware options installation 28, 32 health driver 13, 70 HP Insight Diagnostics 74 HP ProLiant Essentials Foundation Pack 72 I identification number 95 iLO 2 (Integrated Lights-Out 2) 9, 71 iLO 2 activity LED 10 iLO 2 link LED 10 IML (Integrated Management Log) 74 Important Safety Information document 78 Insight Diagnostics 74 installation services 24 installation, server options 28, 32 installing hardware 32 Integrated Lights-Out (iLO) 71 Integrated Manageme
ROMPaq utility 70, 72 V S ventilation 25 video connector 10 safety considerations 27, 78 SAS device numbers 14 SAS hard drive 41 SAS hard drive LEDs 15, 16 SATA drives 14 SATA hard drive 16, 41 SATA hard drive LEDs 15, 16 scripted installation 66 serial number 70 series number 95 server features and options 32 service notifications 82 SmartStart autorun menu 66 SmartStart Scripting Toolkit 66 SmartStart, overview 66 space requirements 25 specifications, environmental 102 specifications, server 102 start
