b Users Guide Evo Notebook N115 Document Part Number: 260624-002 January 2002
© 2002 Compaq Information Technologies Group, L.P. Compaq, the Compaq logo, and Evo are trademarks of Compaq Information Technologies Group, L.P. in the U.S. and/or other countries. Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and/or other countries. Compaq shall not be liable for technical or editorial errors or omissions contained herein. The information is provided “as is” without warranty of any kind and is subject to change without notice.
Contents 1 Introduction Where Can I Find Information? . . . . . . . . . . . . . . . . . . . . Documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Viewing or Printing a Guide on the CD . . . . . . . . . . Symbols and Graphics . . . . . . . . . . . . . . . . . . . . . . . . . . . Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Graphics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Safety . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 3 Using Your Notebook Power On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2 Plugging and Unplugging AC Power . . . . . . . . . . . . 3–2 Turning Your Notebook On and Off . . . . . . . . . . . . . 3–4 Using Battery Power . . . . . . . . . . . . . . . . . . . . . . . . . 3–5 Using Keyboard and Pointing Device . . . . . . . . . . . . . . . 3–7 Using the TouchPad Instead of a Mouse . . . . . . . . . . 3–8 Tapping and Double-Tapping . . . . . . . . . . . . . . . . . .
Contents Audio CDs and Non-DVD Video Discs . . . . . . . . . . . . . 5–4 Playing Audio CDs . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4 Playing Non-DVD Video Discs . . . . . . . . . . . . . . . . 5–5 DVDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–6 Using the DVD Player. . . . . . . . . . . . . . . . . . . . . . . . 5–6 On-Screen Controls . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7 Identifying Your DVD Region Setting . . . . . . . . . . .
Contents Caring for the Computer . . . . . . . . . . . . . . . . . . . . . . . . . 7–8 Caring for Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–9 Preparing the Computer for Shipping or Travel . . . . . . 7–10 Traveling with the Computer . . . . . . . . . . . . . . . . . . . . . 7–10 Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . 7–12 8 Solutions Basic Solutions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–2 Backup Utilities . . . . .
1 Introduction Congratulations! As the owner of a new Compaq notebook computer, you have joined the worldwide community of mobile computer users. After your notebook is set up and connected to the Internet, you can explore vast regions of information, entertainment, and services online.
Introduction Where Can I Find Information? All the information you’ll need to use the basic features of your new notebook is available in the documents included with your notebook. Some of these documents are printed and some are provided on the Documentation Suite CD. Documentation Your new notebook computer comes with documentation containing helpful reference material. If you have access to the Internet, you can also view these and other documents on the Compaq Web site.
Introduction ■ Solutions for computer problems ■ Compaq service and support tools Did you know... The User’s Guide and the Safety and Comfort S Guide is available on the Compaq Web Site. See the “Using Online Help and Support” section in Chapter 8 for specific Web site information. Safety and Comfort Guide This document explains how to protect your equipment from damage, protect yourself from injury, and ensure your comfort while using your notebook.
Introduction 3. If Adobe Acrobat Reader information is displayed and you are asked to respond, follow the instructions on the screen to accept the Adobe Acrobat Reader license agreement. (Acrobat Reader is a software application that enables you to view and print the documents on the Documentation Suite CD. You will also use Acrobat Reader to view and print some documents available on the Internet.) 4.
Introduction Symbols and Graphics Symbols The following words and symbols have special meaning in this guide and in the electronic documentation: Å WARNING: Text set off in this manner indicates that failure to follow directions in the warning could result in bodily harm or loss of life. Ä CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. you know...
Introduction Safety Å WARNING: To reduce the risk of electric shock and damage to the equipment, read the Safety and Comfort Guide. Did you know... To protect your equipment from power surges, S plug all power cords into a high-quality surge protector. If you have a dedicated telephone line for the modem, buy a surge protector with a telephone jack. Turning Off Your Notebook PC To shut down your notebook properly: 1. Close all open programs. 2.
Introduction Protecting Your Notebook During an Electrical Storm During an electrical storm, you should take the following precautions to protect your notebook from damage. You should immediately disconnect your notebook from the power source. After your notebook is disconnected from AC power, you can J Tip run your notebook on battery power. ■ If you are not using a surge protector, unplug all power cords from the wall outlets. ■ Disconnect your notebook from the wall outlets.
2 Your Notebook at a Glance Before you begin using your new notebook computer, you’ll want to look at some of the basic components. To help you locate your notebook’s components, this chapter covers the following main topics: ■ Front of Your Notebook, 2-2 ■ Left and Right Panels, 2-8 ■ Back Panel, 2-10 ■ Underside, 2-11 To open your notebook, push the Display Release Latch 1 and gently lift up the lid.
Your Notebook at a Glance Front of Your Notebook Open your notebook and take a look at these components. See also “Turning Your Notebook On and Off” in Chapter 3 of ☞ this guide to learn more about how to start and shut down your notebook.
Your Notebook at a Glance Lower Front Panel also “Using Keyboard and Pointing Device” in Chapter 3 ☞ See of this guide for more information on using the TouchPad.
Your Notebook at a Glance Lights and Easy Access Buttons 1 AC Adapter Light 7 Digital Audio Button 2 Num Lock Light 8 Volume Down Button 3 Instant Internet Access Button 9 Volume Up Button 4 Instant E-Mail Button - Caps Lock Light 5 Search Button q Hard Drive Access Light 6 Power Button See also “Reprogramming the Easy Access Buttons” in ☞ Chapter 3 of this guide to learn how to program the Easy Access buttons to suit your needs.
Your Notebook at a Glance Button Default Button Action M Digital Audio Launches Windows Media Player to play MP3 music. ∆ Instant Internet Access Provides your daily start point to the Internet. It connects you to a personalized Web page filled with local weather, news, sports, and financial information. ƒ Instant E-mail Provides you with one-touch access for sending and reading your e-mail. Search Provides you with instant access to news and information on the Internet.
Your Notebook at a Glance Function Key Combinations Preset function key combinations use the Fn key and a function key to access or execute frequently used system functions.
Your Notebook at a Glance Keys Description Fn+F10 CD or DVD stop Fn+F11 CD or DVD previous track Fn+F12 CD or DVD next track *Connects instantly to Compaq for product information, helpful hints, performance updates, service, and more. †Launches Compaq Help and Support and provides access to Web-based service and support information.
Your Notebook at a Glance Left and Right Panels Take a look at the left and right sides of your notebook. The PC card slot and the removable floppy drive are located on the left side panel. The microphone jack, headphone jack, and optical drive are located on the right side panel.
Your Notebook at a Glance Components on Right Side 1 Microphone Jack 4 Optical Drive Activity Light 2 Headphone Jack 5 Optical Drive Eject Button 3 Optical Drive 6 Manual Eject Hole Users Guide 2–9
Your Notebook at a Glance Back Panel Take a look at the back of your notebook. This is where you connect external hardware, such as a printer or external monitor. See “Installing Hardware Devices” in Chapter 4 of this guide for more information on attaching external devices.
Your Notebook at a Glance Underside Here’s what is on the underside of your notebook. This is where the memory compartment, the main battery, battery release switch and the pop-up feet are located. Before contacting Compaq Customer Support, you will need J Tip the serial number from the underside of your notebook.
3 Using Your Notebook Your notebook computer is designed for easy setup, use, and upgrading. In this chapter, you’ll become familiar with your notebook features.
Using Your Notebook Power On This section helps you get your notebook set up and running: ■ Plugging and Unplugging AC Power ■ Turning Your Notebook On and Off ■ Using Battery Power Å WARNING: To reduce the risk of electrical shock, fire, or damage to the equipment, do not use converter kits sold for appliances to power your notebook. Use only the Compaq adapter that came with your notebook or a Compaq replacement part.
Using Your Notebook Don’ts ■ Don’t leave the AC adapter plugged into the electrical outlet when it is not connected to your notebook. ■ Don’t place anything on power cords or cables. Arrange them so that no one accidentally steps on or trips over them. Surge Protectors Using surge protectors and line conditioners can substantially reduce the risk of electrical shock and aid in protecting your notebook from power-source problems.
Using Your Notebook Turning Your Notebook On and Off To turn on your notebook, press the Power ª button, which is located at the top of the keyboard. To turn off your notebook properly: 1. Save your work and exit all open programs. 2. Shut down the Windows operating system by selecting the Start menu from the taskbar. Select the Turn Off Computer icon, then select the Turn Off button. Your notebook will turn itself off.
Using Your Notebook Using Battery Power Å WARNING: Your notebook contains a lithium-ion battery pack. Improper handling of the battery pack can result in fire and chemical burns. Do not disassemble, crush, puncture, short external contacts, dispose of in water or fire, or expose to temperatures higher than 140° F (60° C). Replace only with the Compaq battery pack specified for your notebook. The battery charges whether your notebook is S onDidoryouoff.know...
Using Your Notebook 5. Gently push down on the battery door until it snaps into place. also “Components on the Underside” in Chapter 2 of this ☞ See guide for help in locating the Battery Release Switch. To remove the battery: 1. Save your files. 2. If the AC adapter is not connected, turn off your notebook. 3. Turn your notebook bottom side up and slide the Battery Release Switch on the underside of your notebook outward. The battery will pop up. 4. Lift the battery out of the battery compartment.
Using Your Notebook Charging the Battery ☞ See also “Battery Care” in Chapter 6 of this guide. To charge the battery, insert the battery in the battery compartment and connect your notebook to AC power. Leave your notebook plugged into the electrical outlet until the Battery Charge 7 light is no longer illuminated. This method ensures that the battery is fully charged.
Using Your Notebook Using the TouchPad Instead of a Mouse Just like the mouse, the TouchPad lets you draw lines or point to items on the Windows desktop. Try dragging the pointer across the screen by gently dragging your finger across the TouchPad. Left-Click To left-click, press the Left TouchPad button. It is located directly below the TouchPad. The Left TouchPad button works as the select or drag button.
Using Your Notebook Tapping and Double-Tapping Your TouchPad has a tapping feature that works like the left mouse button. If enabled, you can tap once on the TouchPad to select an object and tap twice to double-click. To turn on the tapping feature: 1. Use the Windows Start menu to open the Control Panel. All references in this guide to Control Panel menu items ✎ Note will use the Classic View, not the Category View. After opening Control Panel, select Switch to Classic View. 2.
Using Your Notebook 5. Click OK to accept the changes and close the dialog box. you know... To help prevent accidental pointing while S Did typing, drag the PalmCheck slider toward maximum. Edge Motion Edge Motion allows you to continue to scroll when your finger reaches the edge of the TouchPad. When this feature is turned on, the window continues to scroll until you lift your finger. To turn on Edge Motion, complete the following steps: 1. Use the Windows Start menu to open the Control Panel. 2.
Using Your Notebook 4. Select When Dragging, Always, and When Scrolling to turn on Edge Motion. 5. Click OK to accept the changes and close the dialog box. Easy Access Buttons The Easy Access buttons, located above your notebook’s keyboard, automatically connect you to the Internet. These buttons give you one-touch access to Internet activities or to software applications. Until your Internet or network services are configured, all buttons launch the Internet Setup Wizard.
Using Your Notebook Storage Drives Identifying Your Storage Drives Your floppy drive, hard drive, and CD, DVD, CD-RW, or DVD/CD-RW drive are designated with letters of the alphabet, as well as with icons. To determine your drive letters, complete the following steps: 1. Use the Start menu to access the My Computer icon g. The icons for each drive and corresponding drive letters are displayed in the My Computer window, under the listing for “Hard Disk Drives” and “Devices with Removable Storage.” 2.
Using Your Notebook Using the Security Slot To use the security slot found on the side of your notebook, complete the following steps: 1. Insert a locking device (such as a cable lock) into the security slot. 2. Turn the locking device clockwise 90 degrees. To remove the locking device, turn the locking device counter-clockwise 90 degrees and remove the device from the slot. Power-On Password You can set a power-on password that will secure the information you store on the hard disk.
Using Your Notebook 2. After the Compaq logo is displayed, a cursor is shown in the upper right corner of the screen for a few seconds. While the cursor is visible, press the F10 key. Ä CAUTION: Write your password down in a secure location. If you forget or lose your password, a Compaq service technician must reset your notebook for you to be able to access your files. 3. From the Main option on the menu bar, use your arrow keys to move to the Security menu bar item.
Using Your Notebook Removing the Password To remove a power-on password: 1. Press the Power ª button to turn on your notebook. 2. Access F10 Setup as described in the “Setting the Password” section, type your current password, and press the Enter key. 3. From the Main option on the menu bar, use your arrow keys to move to the Security menu bar item. The cursor should be in the Set Supervisor Password field. Press the Enter key. 4. Type your current password and press the Enter key. 5.
4 Common Tasks Now that your notebook computer is set up and running, you may want to explore some common tasks.
Common Tasks S-Video Connection With an S-Video connection, you can play games on a bigger screen or watch DVD movies on TV instead of on a notebook display. you know... Your TV may not have an S-Video connector. S Did See your local electronics store dealer for an S-Video adapter.
Common Tasks Connecting and Enabling S-Video you know... Your TV may not have an S-Video connector. S Did See your local electronics store dealer for an S-Video adapter. To connect your notebook and your television, you need an S-Video cable to plug into your TV, VCR, or other device. These cables can be purchased from a retail TV store or a computer store. You must connect the S-Video cable before powering on the ✎ Note system. To connect and enable S-Video: 1.
Common Tasks 7. Click Apply to accept the changes, then click OK to exit both dialog boxes. 8. If your Notebook asks you to restart Windows, click OK for the new settings to take effect. you know... The resolution of your notebook display is much S Did greater than the resolution of your TV. Image quality on the TV varies from application to application.
Common Tasks Software and Hardware Discover how easy it is to add and remove software, attach new hardware devices, or reinstall deleted hardware drivers. With easy-to-follow instructions, you can completely and safely install or remove software programs and hardware devices. This section covers: ■ Adding and Removing Software ■ Installing Hardware Devices Adding and Removing Software Software can be installed from a CD or a floppy disk, or downloaded from a Web site.
Common Tasks 5. Click the CD or Floppy button. 6. Insert the CD or floppy disk into the proper drive when prompted by Windows, and click the Next button. Windows finds the CD or floppy disk and begins the installation process. Installing Hardware Devices To install a new hardware device, such as a printer or gamepad, to your notebook: 1. Turn off your notebook. 2. Connect the device to your notebook according to the instructions that came with it. 3. Turn on your notebook.
Common Tasks You can easily upgrade your notebook’s memory to take full advantage of the latest applications and games. Your notebook can be upgraded to 384 MB of memory using PC 133 memory modules, available from any Compaq retailer. Ä CAUTION: Electrostatic discharge can damage many electronic components, including memory upgrade modules. Ensure that you are suitably grounded before upgrading your notebook’s memory. To upgrade your notebook’s memory: 1.
Common Tasks 5. Gently pry outward the tabs that hold the memory module in place. The memory module will dislodge and pop up at a 45° angle.
Common Tasks 6. Grasp the edges of the memory module and remove it from its socket. 7. Insert the upgrade memory module into the socket at a 45° angle, and gently push down on the sides of the upgrade memory module until it snaps securely into place. Did you know... The memory module socket and memory module S are keyed. When inserting the memory module into its socket, ensure that the module is correctly aligned with the socket. 8.
Common Tasks Modem The physical connection of a computer to the Internet is typically through a telephone line. Your notebook contains hardware called a modem that sends and receives information over a standard telephone line. On-screen instructions are provided that you must follow when you set up your modem. you know... High-speed Internet access may be available in S Did your area. Check with your Internet Service Provider (ISP) or local telephone company for more information. Did you know...
Common Tasks Å WARNING: To reduce the risk of electrical shock, fire, or damage to the equipment, do not plug a telephone cable into the RJ-45 jack. 3. For international use, plug the modem cable into the country-specific modem adapter, as shown in the following figure. 4. Plug the country-specific modem adapter into the wall jack.
Common Tasks Connecting a Network Cable A network cable has an 8-pin RJ-45 connector at each end. 1. Plug the network cable into the RJ-45 port on the computer. 2. Plug the other end of the cable into a network jack.
5 Using the CD or DVD Drive Your notebook allows you to listen to music and (on selected models) watch movies.
Using the CD or DVD Drive CD or DVD Drive In this section, you will learn how to insert and remove CDs and DVDs: ■ Inserting a Disc ■ Removing a Disc ■ Manually Ejecting a Disc Inserting a Disc To load a disc into the disc drive: Ä CAUTION: Improper handling of a CD or DVD can damage the disc and could potentially damage the drive. 1. Press the Eject button located on the front of the drive. 2.
Using the CD or DVD Drive Ä CAUTION: Before closing the disc tray, ensure that the disc snaps onto the spindle in the center of the tray. You can damage the disc and your notebook if the disc is not seated properly. 4. Push the tray back into the drive until the drive locks into place. Removing a Disc To remove a disc from the drive, complete the following steps: 1. Press the Eject button on the drive. 2.
Using the CD or DVD Drive 2. Insert a small rod or pin, such as a paper clip (approximately 1/16 inch in diameter and at least 3/8 inch in length) into the Manual Eject Hole and push firmly. 3. Remove the disc from the tray. 4. Gently push the tray back into the drive until it locks into place. Audio CDs and Non-DVD Video Discs In this section you’ll learn how to play audio and video discs with your notebook: ■ Playing Audio CDs ■ Playing Non-DVD Video Discs Playing Audio CDs Did you know...
Using the CD or DVD Drive If disc play does not start automatically, complete the following steps: 1. Use the Windows Start menu to open the Windows Media Player. 2. Click the Play button to begin playing the CD. 3. Click the Stop button to stop playing the CD. To remove the disc from the drive, click the Eject button on the CD or DVD drive. Playing Non-DVD Video Discs To play a video disc, insert the disc into the CD or DVD drive. After a few seconds, the disc automatically starts playing.
Using the CD or DVD Drive DVDs In this section you’ll learn how to play DVD discs with your notebook: ■ Using the DVD Player ■ On-Screen Controls ■ Identifying Your DVD Region Setting Your notebook’s DVD drive reserves the best seat in the house for you, so you can watch all your favorite movies anytime, anywhere. Did you know... DVD stands for Digital Versatile Disc. S DVDs look like CDs, but they store movies. DVDs store about 28 times more information than video CDs.
Using the CD or DVD Drive On-Screen Controls The on-screen controls allow you to quickly and easily access the features of the WinDVD Player. After the WinDVD Player is launched and active, use the controls shown on the WinDVD Player panel to navigate through the DVD titles. The WinDVD Player controls are designed to look like controls on a stand-alone DVD player, so they may seem familiar. Keep in mind that not all options are available with all DVD titles.
Using the CD or DVD Drive Identifying Your DVD Region Setting Did you know... When attempting to play a DVD that does not S match the drive’s region setting, you will see the message “Playback of content from this region is not permitted.” To close the player without changing the drive’s region setting, click Cancel. To change the region setting and play the DVD disc, select the current region and click OK.
Using the CD or DVD Drive 4. Select the desired region in the Current regions section. 5. Click OK to return to the WinDVD Player. Did you know... You can only change the region code for the S DVD drive five times. The fifth setting change you make becomes the permanent region on the player. Each time you make a change to the drive’s region setting, the remaining number of changes allowed on the DVD drive is displayed.
Using the CD or DVD Drive CD-RW Basics The CD-RW drive allows you to create your own CDs. You can buy two types of media: CD-RW and CD-R. CD-RW refers to compact discs (or drives) that are readable and writable. CD-RW discs can hold more than 450 times the information that can be stored on a floppy disk and CD-R media can be played on most of the newer CD players, CD-ROM and DVD-ROM drives. CD-R media can be written to only once.
Using the CD or DVD Drive you know... You must close all other Windows programs S Did before installing CD-RW software. To install CD-RW software: 1. After the CD is inserted, the CD-RW software installation dialog box is displayed. Click the Next button to begin the installation process. 2. Select the Complete option to install CD-RW software. Click the Next button to continue the installation process. 3.
Using the CD or DVD Drive Using CD-RW Software CDs are created using the Easy CD Creator Kit (available on selected models). Various uses of the CD-RW drive are shown in the following table. Media Uses Audio Create personal music CDs with your favorite music tracks and MP3/WMA files. Data Create a data CD to store data, such as files or folders from the hard disk. This feature is useful for backing up important files or sharing data with other people.
Using the CD or DVD Drive Preventing Buffer Underrun Errors Did you know... In extreme cases, some errors may render your S disc unusable. If this occurs, it may be necessary to start over with a new disc and then properly dispose of the old disc. A buffer underrun is an error that occurs when the flow of data to the CD-Recorder is interrupted. When a buffer underrun occurs, the CD creation process is halted.
6 Caring for Your Battery This chapter shows you how to maintain and recharge your battery properly so that your notebook computer has the power necessary to continue running.
Caring for Your Battery Battery Care Using the Battery In this section you will become familiar with the following: Å ■ Using the Battery ■ Storing the Battery ■ Recycling the Battery WARNING: If your notebook contains a lithium battery pack, improper handling of the battery pack may result in fire and chemical burns. Do not disassemble, crush, puncture, short external contacts, dispose of in water or fire, or expose to temperatures higher than 140° F (60° C).
Caring for Your Battery Checking Battery Power To determine the amount of remaining battery power, double-click the Battery Status or Power Meter icon located on the right side of the Windows taskbar. Storing the Battery Your notebook uses a Li-Ion (lithium-ion) battery. If you will not be using your notebook for an extended period of time (2 weeks), you must take precautions to ensure that your battery is stored correctly.
Caring for Your Battery ■ Use your notebook until the battery is drained to 50 percent. ■ Remove the battery and store it separately. Tip You may store your battery within the following temperature J range: 32° F to 113° F (0° C to 45° C). To extend its operating life, store the battery in a cool, dry place. Tip Temperature plays an important role in recharging your J battery.
Caring for Your Battery Battery Calibration All batteries lose their charge if they have not been used for a long period of time. In this section you will become familiar with the following: ■ Calibrating the Battery ■ Maximizing Battery Operating Time Calibrating the Battery Recalibrating the battery simply means recharging the battery to its maximum capacity and resetting the battery gauge to display the level of charge accurately.
Caring for Your Battery Steps 5 through 8 prevent your notebook from entering ✎ Note Sleep mode. These steps also allow the battery to drain faster. 5. Use the Windows Start menu to open the Control Panel. 6. Click the Power Options A icon to display the Power Options Properties dialog box. You can use your notebook while the battery is draining or J Tip charging. 7. Click the Power Schemes tab and select the Portable/Laptop scheme.
Caring for Your Battery 8. From the Running on batteries column: a. In the Turn off monitor drop-down list, select Never. b. In the Turn off hard disks drop-down list, select Never. c. In the System standby drop-down list, select Never. d. In the System hibernates drop-down list, select Never. 9. Let the battery drain until your notebook reaches Hibernation and turns off. 10. Plug in the AC adapter and restart your notebook. 11.
Caring for Your Battery ■ Select a screen saver that does not generate a lot of graphics or motion. ■ Reduce audio volume or use headphones. ■ Exit modem programs when you are not using them. ■ Remove PC Cards when you are not using them. ■ Remove CDs or DVDs when you are not using them. ■ Use Sleep or Hibernation mode to turn off your notebook when you are not using it. Power Management you know...
Caring for Your Battery ■ Sleep, also called Standby, is an energy-saving feature that reduces power to system components that are not being used. When Sleep is initiated, your information is saved in Random Access Memory (RAM), and the screen is cleared. Your notebook is still on, but the display is blank. When you resume from Suspend, your information returns to the screen where you were previously working. Did you know...
Caring for Your Battery If you want to... Then... Result/Indicators Put your notebook to Sleep manually. Press the Fn+F4 keys. To use Windows to put your notebook to Sleep, click the Start button and select the Standby option from the shutdown menus. Power ª light blinks. Wake your notebook from Sleep manually. Press any key. Power ª light stays on. Put your notebook into Hibernation manually. Press the Power ª button once.
Caring for Your Battery Fixing a Low-Battery Condition If you will not be using your notebook for an extended period J ofTiptime, Compaq recommends that you unplug the electrical cord from the outlet and remove the battery. A low-battery condition exists when the battery has less than 10 percent of its power remaining. This section shows you how to correct a low-battery condition and what to do if your notebook loses all battery power.
Caring for Your Battery Connect the AC Adapter This solution allows you to continue working without being interrupted and simultaneously charges the drained battery. You don’t have to turn off your notebook before connecting the AC adapter. Your notebook automatically switches to AC power when you connect the AC adapter. Did you know...
Caring for Your Battery Suspend Your Work If you cannot plug in the AC adapter and you do not have a charged replacement battery, start Hibernation by pressing the Power ª button. When a power source (AC or battery) becomes available, press the Power ª button to turn your notebook on and resume your work. Did you know... After your notebook has entered Hibernation S mode, it will not turn on until it is plugged into an AC adapter or the drained battery is replaced with a charged one.
7 Maintenance, Shipping and Travel Updating Your System Compaq recommends that you install all software updates as they become available. However, if your system is connected to a network, you may need to confer with your Information Services department before updating system ROM. Obtaining Update Information and Software Checking the Compaq Web Site You can obtain the latest information and updated software directly from the Compaq Web site at http://www.compaq.com.
Maintenance, Shipping and Travel Downloading Software Updates You can obtain download and installation instructions from the Software and Drivers Download Center at the Compaq Web site. In addition, each download includes a Readme.txt file that includes installation instructions and other information. Most software at the Compaq Web site is packaged in a ✎ Note compressed file called a SoftPaq™. A compressed file containing a system read-only memory (ROM) is called a ROMPaq™.
Maintenance, Shipping and Travel 5. Download any updates that are later than those currently on your computer. If you are downloading a ROMPaq, you will need a ✎ Note formatted 1.44-megabyte or larger diskette. A ROMPaq can be installed from a diskette inserted into either a diskette drive or a SuperDisk LS-120 drive, but it cannot be installed from a SuperDisk LS-120 disk. Installing Software Updates Installing a Downloaded SoftPaq 1. Read the Readme.txt file included with the download. 2.
Maintenance, Shipping and Travel Ä CAUTION: The system ROM will not install properly if the computer is docked or running on battery power. During the installation, do not shut down or unplug the computer. 3. Insert the diskette containing the system ROM into the diskette drive. 4. Turn on the computer and follow the instructions on the screen. 5. When the message on the screen reports that the installation is complete, remove the diskette. 6. Shut down the computer.
Maintenance, Shipping and Travel Restoring Software A QuickRestore CD kit is included with the computer. If necessary, you can restore any or all of the software for the operating system and language you selected during initial setup from the CD. If you are restoring Windows NT 4.0 operating system, ✎ Note refer to the Hardware Guide, “Computer Upgrades and Add-Ons” section, for information about reinstalling CardWare.
Maintenance, Shipping and Travel Installing a Retail Version of an Operating System The Microsoft Windows operating system available during the original computer setup and included on the QuickRestore CD is enhanced by Compaq. The enhancements provide additional functionality in such areas as power management, security, and the use of drives and PC Cards. All Compaq enhancements can be obtained from the Compaq Support Software CD or from the Compaq Web site at http://www.compaq.com.
Maintenance, Shipping and Travel Virus Protection If you use the computer for email or to access the World Wide Web or if you install software from media of unprotected sources, you risk infecting the system with a computer virus. You can protect the computer from infection by installing antivirus software. Several products are available on the market that will detect the virus, destroy it, and repair any damage it causes. Contact your authorized Compaq retailer for details.
Maintenance, Shipping and Travel Caring for the Computer Å WARNING: To reduce the risk of electric shock or damage to internal components, do not allow liquids to drip into the computer keyboard. Ä CAUTION: To prevent possible damage to the display, do not place anything on top of the computer when it is closed. Ä CAUTION: Soap or other cleaning products can damage the screen and discolor the plastic. ■ Keep the computer away from excessive moisture and temperature extremes.
Maintenance, Shipping and Travel Caring for Drives Drives are fragile computer components that must be handled with care. Ä■ CAUTION: To prevent damage to the computer or drive and loss of information: Turn off the computer before removing or inserting a hard drive from the hard drive bay or MultiBay. Do not remove a hard drive while the computer is on, in Suspend, or in Hibernation. ■ Remove a storage medium from the drive prior to removing the drive from the computer.
Maintenance, Shipping and Travel Preparing the Computer for Shipping or Travel 1. Back up your work. 2. Remove all CD-ROMs, DVD-ROMs, diskettes, disks, or PC Cards. 3. Shut down the computer. 4. If the computer will be disconnected from an external power source for more than 2 weeks, remove all battery packs. 5. Turn off, then disconnect all external devices. 6. If you are shipping the computer, place it in the original packing box or similar protective packaging and label the package as fragile.
Maintenance, Shipping and Travel Å ■ If you expect to encounter climatic extremes, review the Operating Environment guidelines in the Hardware Guide, “Specifications” section. ■ If you are traveling internationally: WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do not attempt to power the computer with a voltage converter kit sold for appliances.
Maintenance, Shipping and Travel Regulatory Information Regulatory agencies worldwide use agency series numbers for product identification. Each approved product displays the assigned agency series number. To ensure continued safe and reliable operation, use the computer only with the products listed below: 7–12 Product Agency Series Number Computer CM2130 Battery pack CMB001A CMB001B CMB002A CMB002B CMB002C CMB003A CMB003B AC Adapters ADP-60DB ADP-60DB Rev.
8 Solutions In this chapter you’ll learn easy ways to increase computer performance and solve some basic computer problems. This chapter covers the following main topics: ■ Basic Solutions, 8-2 ■ Backup Utilities, 8-2 ■ Compaq Help and Support, 8-3 ■ Solution Tables, 8-7 If you cannot solve a problem yourself, you can contact Compaq support for all the help you’ll need.
Solutions Basic Solutions Before you consult our extensive list of common solutions, try these helpful hints. If you still need help, this section tells you how to quickly find the solution: ■ Backup Utilities ■ Compaq Help and Support ■ Helpful Hints ■ Finding Solutions Quickly Backup Utilities Using Backup Devices You should back up your files regularly with a backup utility. A backup utility provides an extra copy of your data in case of accidental loss because of a hardware or media failure.
Solutions Compaq Help and Support Your notebook is equipped with Compaq Help and Support, an integrated help and assistance tool from Microsoft and Compaq that provides the following services: ■ Easy access to your notebook’s built-in product information ■ Preventive care and maintenance assistance for your notebook ■ Links to online support and technical assistance Accessing Compaq Help and Support To access Compaq Help and Support, press Fn+F2 or double-click the Help and Support icon on your Windo
Solutions Using Online Help and Support If you are unable to resolve the problem on your notebook using the troubleshooting and diagnostic features of Compaq Help and Support, additional assistance is available online. Compaq Help and Support provides integrated access to online assistance, allowing you to post questions or issues to the Compaq Customer Communities or to open a service request online for a Compaq support specialist.
Solutions If you require warranty support or technical assistance, you can open a service request online by clicking Open an online service event with a Compaq Support Specialist.
Solutions Finding Solutions Quickly To help you find a solution quickly, see the “Solution Tables” section. The information in the tables is divided into three columns: 1. Symptom—Describes the symptom or warning that indicates a problem. 2. Problem—Identifies one or more reasons why the symptom occurred. 3. Solution—Describes how you should try to fix the problem. If the listed solution does not fix your problem, try another solution for the symptom or try the solution a second time.
Solutions Solution Tables In this section you will find information on: ■ Audio and Video ■ Battery and Power ■ Mass-Storage ■ Games and Internet ■ Keyboard and TouchPad ■ Memory and PC Cards Audio and Video Audio Symptom No sound. Sound is too low. Users Guide Problem Solution Volume has been muted. On the taskbar, click the Volume ÷ icon then deselect the Mute check box. Your notebook is in Sleep mode. This is identified when the Power ª light is flashing. Press any key.
Solutions Audio (Continued) Symptom Problem Solution Sound is distorted. Volume is set too high. Click the Volume ÷ icon on the taskbar, then click the Volume slider and drag it down, or press the Volume Down button. Volume ÷ icon is missing from the Windows taskbar. The Place volume control icon in the taskbar option has not been selected. 1. Use the Start menu to open the Control Panel. 2. Double-click Sounds and Audio Devices. 3. Select Place volume control icon in the taskbar and click OK.
Solutions Video or Display Symptom Screen is blank. Display only fills part of the screen. Problem Solution Your notebook is in Sleep mode. This is identified when the Power ª light is flashing. Press any key. The external monitor display is selected. Press the Fn+F3 keys to switch between the LCD display, external monitor, TV-Out (available on selected models), and simultaneous display. Your resolution settings are not set properly. 1. Use the Start menu to open the Control Panel. 2.
Solutions Video or Display (Continued) Symptom Characters are garbled or the display flashes when your notebook is connected to an external monitor. Problem The external monitor’s resolution is set too high for your notebook. Solution Restart your notebook and reset the Display settings for a lower resolution. See the solution for “Display only fills part of the screen” for more details.
Solutions Battery and Power Battery Symptom Problem Solution Battery gauge is not accurate. Battery needs calibrating. See “Calibrating the Battery” in this guide for details. Battery charging indicator does not display and battery does not charge. Battery was exposed to temperature extremes. Keep the battery within the recommended temperature ranges. See “Battery Care” in this guide. Battery charge does not last as long as expected. Battery is not fully drained. Calibrate the battery.
Solutions Mass-Storage you know... Mass-Storage media include CDs, CD-RWs, S Did DVDs, DVD/CD-RWs, floppies, and the hard disk. CD or DVD Drive Symptom 8–12 Problem Solution CD/DVD drive cannot read a disc or takes too long to start. The DVD drive takes longer to start because it must first determine the type of media being played. Wait at least 30 seconds to let the DVD drive determine the type of media being played.
Solutions Floppy Drive Symptom Floppy drive is continually active. Problem Solution The floppy disk is improperly inserted. Remove the floppy diskette and reinsert it as follows: 1. Insert the edge with the sliding cover into the drive facing up. 2. Push the floppy all the way into the drive until it stops. Floppy drive cannot read a floppy. Floppy diskette is not formatted. Format the floppy diskette by following these steps: 1. Open the My Computer g window. 2. Select the 3½ Floppy (A:) drive. 3.
Solutions Games and Internet Games Symptom Problem Solution Game frequently stops responding or locks up. Minimum hardware or software requirements set by manufacturer are not met. Review the game packaging or call the game’s manufacturer to verify the minimum hardware and software requirements. Game was not set up properly when installed. Reinstall the program, noting any settings and default selections that pertain to your notebook, and restart the game.
Solutions Keyboard and TouchPad Keyboard and TouchPad Symptom Problem Solution Keyboard commands or keystrokes are not recognized by your notebook. Program in use has stopped responding to commands. Use the TouchPad to shut down the Windows operating system. Your notebook will turn itself off. If your notebook does not shut down, press and hold down the Power ª button until your notebook turns off. Fn+Num Lk or Shift+Num Lk does not turn the internal NumLock on.
Solutions Keyboard and TouchPad (Continued) Symptom Problem Solution Cursor does not respond to Touchpad. Program in use has stopped responding to commands. Use the keyboard or mouse to shut down the Windows Operating System. If your notebook does not shut down, press and hold down the Power ª button until your notebook turns off. Cursor does not respond. The TouchPad sensitivity settings may need adjustment. Restore the default TouchPad settings. 1. Use the Start menu to open the Control Panel. 2.
Solutions Memory and PC Cards Memory Symptom Insufficient memory message is displayed. Problem Solution All available memory is used by open programs and memory is needed for the desired task. Close one or more programs and retry. If this does not solve the problem, restart Windows to recover additional memory. PC Cards Symptom Problem Solution Your notebook does not recognize the PC Card. PC Card is not fully inserted in the slot or is upside down. Remove the card and gently reinsert it.
Glossary This Glossary defines commonly used terms to help new users understand computer concepts. Some of these terms are used in this guide. A B Acrobat Reader Software created by Adobe Systems that allows you to view an electronic document with the exact layout intended by the author. The Acrobat Reader can be downloaded free of charge from the Adobe Web site. See also software. backup Copy of a file that is kept in case the original is lost or damaged.
Glossary browser Software that searches for, displays, and downloads text, graphics, sound, and video from the Internet. Microsoft Internet Explorer and Netscape Navigator are two popular browsers. bug A mistake in the design of computer software or hardware. Because of their complexity, many have minor bugs. As soon as the manufacturer becomes aware of the problem, modifications are made to correct it.
Glossary CD-ROM A compact disc with read-only data. You cannot erase or record over the data. CD-RW A compact disc with rewritable data. You can write to the disc using a rewritable or recordable CD drive. chat An Internet feature that allows you to exchange typed messages with another person (or a group of people) in real time. A message you type instantly displays on the other person’s computer. click To push down and quickly release either the left or right mouse button.
Glossary defragmenting The rearrangement of files and unused space on your hard disk so programs can run faster. desktop See Windows desktop. dialog box A small window that requests information from the user before a command can be carried out. disk High-capacity storage media, such as the hard disk inside the computer and the removable media used in a Zip drive or Jaz drive. double-click To push down and quickly release the left mouse button two times in rapid succession to open an item.
Glossary DSL Digital Subscriber Line. A telephone line that carries both voice and data signals; it allows you to talk on the phone and browse the Internet at the same time. The data part of the line, which is continuously connected to the Internet, allows high-speed, high-capacity data transfer. Your local telephone company provides the necessary equipment—a DSL modem, a network interface card, and a splitter.
Glossary F fax modem A modem that allows your computer to transmit and receive faxes. The fax modem can transmit documents to fax machines and other computers with fax modems. It can broadcast a fax to several sites at once. A dual-purpose modem functions as both a regular modem that transmits files as attachments and a fax modem that transmits printed documents. file extension A dot and two or three letters after a file name that indicate the program in which the file was created. For example, .
Glossary graphics Pictures or illustrations, including drawings, pie charts, bar graphs, street maps, architectural and engineering designs, fashion designs, musical scores, cartoons, animated images, and photographs. A graphics card enables the monitor to display these items on the screen. See also SVGA and XGA. hard drive The drive that reads and writes to the hard disk. If you have a large hard drive, it may be divided into several partitions.
Glossary http:// This protocol commands the Web server to locate the Web site you requested and transmit the Web site to your computer. hyperlink An embedded link to another document. When you pass the cursor over a link (usually highlighted text or an image), a small hand with a pointed index finger is displayed. When you click the link, the document to which it points is automatically transferred to your computer—no matter where on the Internet the file is stored. See also HTML.
Glossary Internet phone A video telephone that allows you to make long-distance calls over the Internet. ISP Internet Service Provider. A company that provides access to the Internet. To use the service, you need the service provider’s software, a user name, a password, and access phone numbers. Through a modem, you can log on to the ISP, browse the World Wide Web, and send and receive e-mail. J joystick A lever that moves in all directions to control the movement of a pointer or objects on the screen.
Glossary M main memory Physical memory chips (RAM) inside the computer. Every program you launch and every file you open must be copied from a storage disk, disc, or floppy into main memory. The amount of main memory in your computer determines how many programs you can run and how much data you can process at one time. Memory is measured in megabytes (1 million bytes or characters) of information.
Glossary MIDI Pronounced “middy.” Musical Instrument Digital Interface. An interface that allows the computer to record sounds created by a synthesizer and then manipulate the data to produce new sounds, such as changing the key of a composition. See also interface and digital. modem A device in the computer that converts data from digital format to analog format so that it can be transferred through a standard telephone line to another computer.
Glossary MP3 The file extension for MPEG, audio layer 3, sound files. This format compresses sound data from a stereo music CD to one-half of its original size without sacrificing sound quality. Because of their small size, MP3 files can easily be transferred over the Internet. You can download individual songs or entire CDs in MP3 format to your computer. The format is easily identified by the file extension .mp3.
Glossary news server A server that receives the Usenet news feed (all the individual messages collected from 100,000 news servers around the world). You access the news server through your Internet Service Provider. See also Usenet and newsgroup. NIC Network Interface Card. An expansion card or other device used to connect a computer to a local area network. See also network. O online shopping Ordering products on the Internet.
Glossary P parallel port A connector on the back of the computer for plugging in a parallel cable attached to a parallel device, such as a printer. Data is transferred, one byte at a time, through eight data wires (one for each bit in the byte). All eight bits travel side by side and arrive at the same time. A parallel port is faster than a serial port, which lets data through one bit at a time. See also digital and serial port. path A sequence of information that directs the operating system to a file.
Glossary pop-up menu A list of options that pops up when you right-click an icon on the desktop or taskbar, the vacant part of the desktop, a selection in a document, or a file in Windows Explorer. See also right-click. processor Short for microprocessor. The brains of the computer. See also microprocessor. product key A unique series of letters and numbers that is assigned to each software package you buy. You are asked to enter the product key when you install the software.
Glossary R S RAM Random Access Memory. The main memory of the computer. It holds a copy of the operating system, any programs that are running on the computer, and any data that is being processed. RAM is temporary memory; turning off the computer clears RAM. The more RAM your computer has, the faster the programs respond. See also main memory and ROM. scanner A device that creates digital images of printed documents and photographs. Software allows you to save and edit the images on the computer.
Glossary scroll mouse A mouse with a scroll wheel (between the two mouse buttons) for automatic scrolling through long documents or Web pages. search engine A program, accessed on the Internet, that allows you to search large databases for information, using keywords or phrases. See also database. secure Web site A Web site that encrypts data to protect it from unauthorized use.
Glossary shortcut menu A menu that pops up when you right-click an icon on the Windows desktop or taskbar, the vacant part of the desktop, a selection in a document, or a file in Windows Explorer. The options on the pop-up menu are the most commonly used commands that relate to the item you right-clicked. See also right-click. sleep mode A low-power state that saves electricity when the computer is not in use. software The invisible code stored in digital bits and bytes.
Glossary T taskbar See Windows taskbar. 1394 port A type of connector for plugging in peripherals, such as digital camcorders, with extremely fast data-transfer rates. The 1394 standard synchronizes audio and video files by delivering data at a guaranteed rate—in real time. See also peripheral U upload To send information to another computer on the Internet. UPS Uninterruptible Power Supply. A device that provides a short-term backup power supply, as well as surge protection.
Glossary V.92 standard A standard adopted in 2000 to improve the V.90 standard in three ways: reduced startup time (time needed to establish connection), new internet call-waiting feature (letting you know that someone is trying to call you without losing the modem connection), and increased maximum upload speed (improved video conferencing and general uploading.) video phone phone. See Internet virus A set of software instructions written to harm computers.
Glossary Windows Explorer A file management program that lets you see the hierarchy of folders on your computer and all the files and subfolders in each folder. Visualizing the hierarchy is useful for copying and moving files. You can open the folder that contains the file you want to move or copy, click and drag the file to a new folder, and then drop it in. To find Windows Explorer, click the Start button, and point to Programs. You can create a shortcut to Windows Explorer.
Glossary Z zipped file A file that has been squeezed to a smaller size by compression software, such as WinZip. An archive (group of related files that are zipped together) can be transmitted as an e-mail attachment much faster than individual files. An archive takes up less storage space on your disk. It can be identified by the file extension .zip. An archive contains a self-extracting program with the file extension .exe (for executable).
Index A AC adapter connecting 6–5 connector 2–10 plugging/unplugging 3–2 Agency series numbers 7–12 antivirus software 7–7 Audio features digital audio 2–4 troubleshooting 8–7 B Back panel components 2–10 Backup procedure 8–2 Battery calibrating 6–5 charging 3–7, 6–7 checking 6–3 connecting AC adapter 6–12 draining 6–6 inserting 3–5 Li-Ion 6–4 low condition 6–11 operating time 6–7 power management 6–8 power usage 3–3 recycling 6–4 release switch 3–6 removing 3–6 replacing 6–12 Users Guide storing 6–3 sus
Index CD for updating software 7–2 CD or DVD drive See also DVD drive CD-RW 5–10 function keys 2–7 identifying 3–12 inserting disc 5–2 manually ejecting disc 5–3 removing disc 5–3 troubleshooting 8–12 video discs 5–5 CD-RW drive Easy CD Creator 5–10 cleaning computer 7–8 Compaq Help and Support 8–3 Compaq Software and Drivers Download Center 7–2 Compaq Support Software CD subscription 7–2 Compaq Web sites.
Index F F10 Setup 3–14, 3–15 Feet, pop-up 2–11 Floppy drive identifying 3–12 location 2–8 troubleshooting 8–13 Front panel components 2–2 Function keys 2–6 G Games, troubleshooting 8–14 H Hardware, installing 4–6 Headphone jack 2–8 Help launch key 2–6 Help,contacting Compaq 8–5 Hibernation mode 3–4, 6–10 I Installing hardware devices 4–6 memory 4–6 software 4–5 Internet, software updates 7–1, 7–2 Internet,troubleshooting connection 8–14 K Keyboard function keys 2–6 troubleshooting 8–15 L Left panel co
Index Power components button 3–4 disconnecting from 1–6 electrical safety 1–6, 1–7 indicator 2–2 management of 6–8 modes 6–10 surge protectors 3–3 troubleshooting 8–11 turning on and off 1–6, 3–4 Power surge 1–7, 3–3 Power-on password 3–13 Q QuickRestore CD 7–5 R Recycling batteries 6–4 Regulatory information agency series numbers 7–12 Restore utilities 8–2 restoring software 7–5 Right panel components 2–9 ROM determining version 7–2 installing 7–3 updating 7–1 ROMPaq 7–2 S Safety and Comfort Guide 1–3
Index Symbols and graphics 1–5 system ROM updates 7–1 T temperature, operating 7–7 Thirteen ninety-four(1394), troubleshooting 8–10 TouchPad button location 2–2 components 2–2 edge motion 3–10 tapping 3–9 troubleshooting 8–15 using 3–7 Troubleshooting See also Compaq Help and Support audio 8–7 battery 8–11 CD drive 8–12 diskette 8–13 DVD 8–12 memory 8–17 power 8–11 video 8–7 U Underside components 2–11 Users Guide updates from Compaq Web site 7–1 updating software by CD subscription 7–2 updating softwa
