Personal Computer Reference Guide
Table Of Contents
- Notice
- Contents
- About This Guide
- Getting Started
- Taking a Look at the Computer
- Using the Keyboard
- Managing Power
- Upgrading Your Computer
- Mobile Expansion Unit (available on select models)
- Using an Internal Modem (available on select models
- Using PC Cards
- Using Audio Features
- Using the Infrared Port
- Securing the Computer
- Intelligent Manageability
- Maintenance, Shipping, and and Travel
- Configuration and Diagnostic Utilities
- Troubleshooting
- Compaq Customer Support
- Regulatory Notices
- Electrostatic Discharge
- Specifications
- Index
15-2 Troubleshooting
Writer: J Abercrombie Project: Chapter 15 Comments: 113733-001
File Name: P-CH15.doc Last Saved On: 5/18/99 3:23 PM
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
❏ If the computer is running on a battery pack, is the battery pack in
the computer fully charged?
■ Is the system turned on?
■ Is the latest available system ROM installed?
NOTE: For instructions, refer to “Updating the System ROM” in Chapter 13.
■ If the problem relates to an external device
❏ Is the device securely connected to the appropriate connector?
❏ Is the device receiving reliable electrical power?
❏ Is the device turned on?
❏ Are all necessary device drivers installed and loaded?
Solving Audio Problems
Solving Audio Problems
Problem Possible Cause Solution
System warnings or
alerts are not audible.
Volume is muted. To increase volume, press the Fn+F5
hotkeys, then adjust the volume.
The system warning
or alert is disabled.
To enable low battery and critical low
battery warnings, refer to Chapter 4,
“Managing Power.”
To enable Intelligent Manageability
fault management alerts, refer to
“Using Fault Management Alerts” in
Chapter 12.
Internal speakers
produce no sound.
Volume is muted or
turned down.
Press the Fn+F5 hotkeys, then adjust
the volume.
Adjust the volume in Multimedia or in
the software application.
Continued