Technical data

Using OpenVMS System Management Utilities and Tools
2.4 Using OPCOM to Communicate with System Users
2.4.6 Sending Requests to an Operator
In sites where operators are assigned to assist users by mounting volumes and
changing printer forms, users can communicate with operators by entering the
DCL command REQUEST and the following qualifiers:
Qualifier Description
/REPLY Sends a request and requests a reply to the
message. Requests sent with this command are
issued a unique identification number to which the
operator sends the response. The user cannot enter
any commands until the operator responds.
/TO=(operator[,...]) If your facility is large, there may be several
operators, each of whom has specific tasks.
The /TO qualifier lets users send requests to a
specific operator. Options are as follows: CARDS,
CENTRAL, CLUSTER, DEVICES, DISKS,
NETWORK, OPER1 to OPER12, PRINTER,
SECURITY, TAPES.
The DCL commands MOUNT/ASSIST and BACKUP/ASSIST also request
operator assistance. For more information, see the following sections:
• For MOUNT requests, see Section 9.5.3.
• For BACKUP requests, see Section 11.9.1.
Example
An operator is monitoring an operator terminal enabled for the PRINTER class.
The following PRINT command submits an output job that requires a special
print form (/FORM=LETTER). The REQUEST command sends a message to
the operator. After completing the request, the operator would send a reply, as
explained in Section 2.4.7.
$ PRINT/COPIES=2/QUEUE=LQ_PRINT REPORT.OUT/FORM=LETTER
Job REPORT (queue LQA1, entry 401) pending
$ REQUEST/REPLY/TO=PRINTER -
_$ "Have queued job 401 as FORM=LETTER; can you print it?"
%OPCOM-S-OPRNOTIF, operator notified, waiting...10:42:16.10
%OPCOM-S-OPREPLY, AFTER 11:00
19-APR-2000 10:25:32.40, request 3 completed by operator OPA0
2.4.7 Replying to Operator Requests
In sites where operators are assigned to assist users by mounting volumes and
changing printer stock, operators can reply to user requests using the DCL
command REPLY and the following qualifiers:
Qualifier Description
/ABORT=identification-
number
Replies to the request specified by the identification number
and cancels the request.
/PENDING=identification-
number
Replies to the request specified by the identification number
and prevents the user from entering other commands until the
operator fulfills or aborts the request. The current terminal
must be enabled as an operator terminal.
2–26 Using OpenVMS System Management Utilities and Tools