Technical data

Managing the Queue Manager and Queue Database
13.12 Reporting a Queuing System Problem to Compaq
Information Description
Translation of QMAN$MASTER
logical name
Verify that the translation is the same on all nodes.
Enter the following commands, and include the resulting output:
$ RUN SYS$SYSTEM:SYSMAN
SYSMAN> SET ENVIRONMENT/CLUSTER
SYSMAN> DO SHOW LOGICAL QMAN$MASTER
If the translations returned from the SHOW LOGICAL command are
not physical disk names, repeat the SHOW LOGICAL command within
the environment of each node to translate the returned value until you
reach a translation that includes the physical device name.
Operator log file output Enter the following commands to search the operator log for any
message output by the job controller or queue manager:
$ SEARCH SYS$MANAGER:OPERATOR.LOG/WINDOW=5 -
_$ JOB_CONTROL,QUEUE_MANAGE
On systems with multiple queue managers, for queue managers other
than the default, specify the first 12 characters of the queue manager
name of any additional queue manager. For example, for a queue
manager named PRINT_MANAGER, specify PRINT_MANAGE as
follows:
$ SEARCH SYS$MANAGER:OPERATOR.LOG/WINDOW=5 -
_$ JOB_CONTROL,QUEUE_MANAGE,PRINT_MANAGE
Information returned from
relevant DCL commands
Include this information if entering a DCL command shows evidence of
the problem.
A copy of the journal file of the
queue database
Use the Backup utility (BACKUP) with the /IGNORE=INTERLOCK
qualifier to create a copy of the file SYS$QUEUE_
MANAGER.QMAN$JOURNAL, and provide this copy to Compaq.
On systems with multiple queue managers, include copies of
journal files for all queue managers. Journal files for queue
managers other than the default are named in the format name_of_
manager.QMAN$JOURNAL.
Copies of any process dumps
that might have been created
Enter the following commands to find any related process dumps, and
provide copies of the files to Compaq:
$ RUN SYS$SYSTEM:SYSMAN
SYSMAN> SET ENVIRONMENT/CLUSTER
SYSMAN> DO DIRECTORY/DATE SYS$SPECIFIC:[SYSEXE]JBC$*.DMP, -
_SYSMAN> QMAN$*.DMP,PRTSMB.DMP,LATSYM.DMP
If the problem involves an execution queue using a symbiont other
than PRTSMB or LATSYM, also include process dump files from the
symbiont. The file name has the format image_file_name.DMP.
Output from the SHOW QUEUE
command
If your problem affects individual queues, enter the SHOW QUEUE
command to show each affected queue.
Any other relevant information For example:
• When was the queue database last created or modified? Was it
created or modified since the last reboot of the node or nodes?
• Does the IPCACP process exist on the affected nodes? If not, try to
determine whether the process existed earlier. For example, check
the system accounting records.
From: "STAR::LARU"@star.zko.dec.com Sent: Friday, March 23, 2001 8:13 AM To: Walker,
Patricia Subject: 6017queues_ch.sdml (fixes an ugly table Ollie discovered in Vol1)
Managing the Queue Manager and Queue Database 13–23